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3.5
Updated: Jan 16, 2026
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3581
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NSDL e-Governance Infrastructure reviews & complaints page 77

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U
ULLASH CHOWDHURY
Feb 22, 2020
Resolved
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Resolved

Address: 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, Mumbai City, Maharashtra, 400013

I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I payment to nsdl through my debit card, but payment failed, so my pan card not create, but 107.00 amount deducted my bank account on 27/01/2020. Then i make another payment and this payment failed. 2 times payment faild on 31/01/2020 and total 107+107=214 amount deducted my bank.22 day passes yet but i have no received any of my refund this 2 payment. I request my money refund quickly.
Apr 18, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2020
NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
Verified Support
Mar 04, 2020
NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Mar 13, 2020
NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Mar 18, 2020
NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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    pilot3332
    Feb 20, 2020
    Resolved
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    Resolved

    for cancellation of my loan application

    Dear sir

    I am chandan kumar from kesariya bihar.
    Sir i applied for my education loan by vidyalakshmi portal (Nsdl) on dated 10-dec-19. After two month i have not get any response from the bank so i decided to visit personality to other bank and i got confirmation for my loan and they advice me to apply again by vidyalakshmi poral but due to my privious application i can not apply again unless the privious application...
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    Imamhussain Naikwade
    Feb 18, 2020
    Resolved
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    Resolved

    Sir/madam,

    I have applied for reprint of pan card on 18th Feb 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

    "thank you for using online facility for pan application.

    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

    But when i checked my application status today, it was shown "sorry, no record found."

    Please check my application

    Thanking you
    Imamhussain Naikwade
    Mar 26, 2020
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Feb 24, 2020
    NSDL e-Governance Infrastructure Customer Care's response     As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in
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      L
      lokeshsinghal19
      from Gurgaon, Haryana
      Feb 17, 2020
      Resolved
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      Resolved

      Address: Rohtak, Haryana, 124001

      We have applied for a pan for trust in feburary 2019. Some objection was marked which we provided clarification. Since then we are chasing up and each and every time nsdl people on call just say we have sent application to language expert please wait for 5-10 day. While waiting for 5-10 days 1 year has been lapsed but pan is not printed by them. Please resolve the issue at the earliest.
      Coupon number is [protected]
      Feb 24, 2020
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Feb 24, 2020
      NSDL e-Governance Infrastructure Customer Care's response       If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
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        R
        rajv099
        Feb 14, 2020
        Resolved
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        Resolved

        Address: Daman, Daman and Diu, 396191

        Hi,

        I registered in the nps account and got the pran no[protected] by email and sms, but i am not able to login to set my ipin and to contribute towards my investment. Please help.

        I am getting the error "pran not found in database" always.

        Below are my details to contact.

        Name: rajesh vasudeo patil
        Email: rajeshpatil.[protected]@rediffmail.com
        Phone: [protected]
        Mar 24, 2020
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Feb 17, 2020
        NSDL e-Governance Infrastructure Customer Care's response         Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
        View replies
        Hi sir, I am Ashish Mehta manager from consumer forum, kindly share your contact number so that we can discuss more about the logged complaint.

        Thank you
        Reply
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          S
          sgorecha
          Feb 12, 2020
          Resolved
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          Resolved

          Address: Aparna hillpark silver oaks, Chandanagar, Hyderabad, Andhra Pradesh, 500050

          I have used e-sign while submitting my application ack no n-[protected]
          If i am trying to track application website shows error as "sorry, no record found."
          Can you please sen my pan on updated address with name correction?

          I have received receipt of payment and acknowledgement in mail.

          Dear sir/madam,

          We thank you for using online pan application service of nsdl e-governance infrastructure limited. Details of your application are as under:

          Acknowledgement number

          [protected]

          Name

          Saurabh gorecha

          Father's name

          Kamlesh kumarji gorecha

          Dateof birth/incorporation

          06/09/1985

          Payment details*

          Online payment

          *demand draft shall be drawn in the name of "nsdl-pan" and should be payable at mumbai

          The password for opening the pdf file is date of birth/incorporation in ddmmyyyy format.

          If application made using e-sign mode - then there is no need to forward physical documents.
          Apr 14, 2020
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Feb 20, 2020
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
          Verified Support
          Feb 26, 2020
          NSDL e-Governance Infrastructure Customer Care's response           We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Verified Support
          Mar 04, 2020
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Verified Support
          Mar 13, 2020
          NSDL e-Governance Infrastructure Customer Care's response           As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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            S
            sumanthn3
            Feb 11, 2020
            Resolved
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            Resolved

            Sir,

            I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

            Name: sumanth n
            Pran:[protected]
            Mobile no. [protected]
            Email id: [protected]@gmail.com
            Mar 23, 2020
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Feb 17, 2020
            NSDL e-Governance Infrastructure Customer Care's response             Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
            View replies
            I don't get any refund for my Transaction That I do for online pan application.
            I send you email but I don't recieve any Revert on it..
            so kindly Give me back my money
            I am sending you the transaction I'd
            Reply
            NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
            Verified Support
            To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
            NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
            Verified Support
            We are still awaiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
            NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
            Verified Support
            As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
            Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

            ACKNOWLEDGEMENT No. [protected]
            Status : Firm
            Name : Laxmi Enterprises

            It is very urgent need. kindly provide as soon as possible.
            Reply
            NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
            Verified Support
            As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [email protected].
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              G
              Gudduu Dubey
              Feb 10, 2020
              Resolved
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              Resolved

              Address: Itarsi nehru ganj mata mandir ke paas ward 25, Hoshangabad, Madhya Pradesh

              Sir,
              Sir maine pan carrection ke liye online 23/01/2020 ko apply kiya tha mere 2 baar paise kat liye gaye and massage aaya ki aapke paise refund ho jaayenge likin 2 weeks se uper ho gaye hain kuch nahi mila...
              So,
              I want to my 2 failed transection failed money refund

              1. Ref. Id —[protected] rs 106.90 23/01/2020

              2. Ref. Id —[protected] rs 106.90 23/01/2020
              Apr 14, 2020
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Feb 20, 2020
              NSDL e-Governance Infrastructure Customer Care's response               To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
              Verified Support
              Feb 26, 2020
              NSDL e-Governance Infrastructure Customer Care's response               We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Mar 04, 2020
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Mar 13, 2020
              NSDL e-Governance Infrastructure Customer Care's response               As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
              View replies
              Hi sir i vaishnavi, on 7th Feb i applied for new pan card online.i have online payment receipt also. I got acknowledgement number is [protected]. But when i checked status of my pan it is showing no record found.
              Plz resolve my problem cause i want pan card very urgent.
              Reply
              I was applying for PAN card online, I made payment but it was failed and amount debited from my bank account I again made payment the same situation happened again. It has been a week I haven't received refund yet.
              Reply
              NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
              Verified Support
              To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
              NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
              Verified Support
              We are still awaiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
              NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
              Verified Support
              As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
              Acknowledgement number N-[protected] for PAN CQGPK7509C: Since last 3 weeks i am following up for my PAN card Name change update and i have submmited all the required documents but till date there is no positive response.
              I require this updated PAN for my Passport application which is scheduled this Friday, Requesting you to provide my e PAN asap.
              Reply
              NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
              Verified Support
              As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [email protected]
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                S
                samiahmadrocks
                Feb 10, 2020
                Resolved
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                Resolved

                Address: bhaskarganj B,Sahadev khunta,near youth club ,balasore, 756001

                Dear sir,
                I have applyed for a new pan cardin the name of ashish kumar das. Which dispateched our address in 2feb 2020. I could;nt receive the pan card as our home was closed. Whenthe local post man reached our home. Later after couple of days we cantact the post man regarding the post man he tald that he kept with him for five days and returned to the sender address,
                Therefor i requsting your resend my pan card to same address and i mentiond our detals below.
                Apr 13, 2020
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Feb 10, 2020
                Updated by samiahmadrocks                 undelivery pan card.Name-Ashish Kumar Das, Acknowledgement no-[protected]

                Verified Support
                Mar 04, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in
                Verified Support
                Mar 13, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                View replies
                Hi,
                i have applied for PAN correction.My a/c number is [protected].
                whenever i check the status, it says "sorry, record not found" .
                Please help me track the status
                Reply
                NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
                Verified Support
                Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
                Verified Support
                Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
                Verified Support
                As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                  P
                  PranavTharun
                  Feb 10, 2020
                  Resolved
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                  Resolved

                  Sir/madam,

                  I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                  "thank you for using online facility for pan application.

                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                  But when i checked my application status today, it was shown "sorry, no record found."

                  Please check my application

                  Thanking you,
                  Pranav tharun
                  Apr 13, 2020
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 20, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                  Verified Support
                  Feb 26, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                  Verified Support
                  Mar 04, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                  Verified Support
                  Mar 13, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                  View replies
                  I have tried applying pan care 4 times, first 2 time i paid 116 rupees aprox and next two times i paid 106.90 rupees my payment is successful from bank sire but it tells transaction failed with some error. Can i get my money back please?
                  Reply
                  NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
                  Verified Support
                  This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                  NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
                  Verified Support
                  Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
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                    P
                    prithiviraj447
                    Feb 9, 2020
                    Resolved
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                    Resolved

                    Website: www.enps.nsdl.com

                    After registration on national pension system trust. Acknowledgment number received is: 11072375. Acknowledgment date 08/02/2020 by clicking completing pending registration it
                    Shows "registration against this acknowledgement id is pending for confirmation from payment gateway". I had tried many times but it remains same. Please solve this issue as soon as possible.

                    Regards
                    Saravanan
                    Apr 14, 2020
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 20, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     Thank you for approaching us with your query. Kindly provide the PAN / application acknowledgement / Token number or other transaction details of your query.
                    Verified Support
                    Mar 04, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    Verified Support
                    Mar 13, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                      S
                      souravbanerjee96
                      Feb 8, 2020
                      Resolved
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                      Resolved

                      I have applied for pan on nsdl online pan govt. Services and my temporary token number is [protected]. I had made two transactions for making payment of pan application but none of them got successfully executed. Money got deducted from account two times but still no refund from nsdl server as refund. Kindly check this issue and help get my amount back soon.
                      Feb 10, 2020
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Feb 10, 2020
                      Updated by souravbanerjee96                       Got refund within two days. Thanks .
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                        V
                        Vinay12121
                        Feb 8, 2020
                        Resolved
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                        Resolved

                        Address: Faridabad, Haryana, 121001

                        I don't get any refund for my transaction that i do for online pan application.
                        I send you email but i don't recieve any revert on it..
                        So kindly give me back my money
                        I am sending you the transaction i'd
                        And i also get in touch with you on landline but i have to show you the acknowledge number but i don't receive any my application get refresh and i start the application again then i have to pay again
                        Apr 14, 2020
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 20, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                        Verified Support
                        Feb 26, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Verified Support
                        Mar 04, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Verified Support
                        Mar 13, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                          R
                          rajeev rasad
                          Feb 7, 2020
                          Resolved
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                          Resolved

                          Address: 30TH CROSS 17TH MAIN ROAD, 560078

                          I registered in the nps account from internet sbi bank on 7th feb 2020 and got the pran no:[protected] by sms and email, but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

                          I am getting the error "pran not found in database" always.

                          Below are my details to contact.

                          Name: rajeev ranjan prasad
                          Email: [protected]@yahoo.com
                          Mar 24, 2020
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 17, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                            N
                            Naresh144
                            Feb 6, 2020
                            Resolved
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                            Resolved

                            My acknowledgment no [protected], while searching about the status it says "no record found" i already verified and paid the fees for the pan card.

                            I applied through e-sign/e-kyc mode, on completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application
                            Mar 31, 2020
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 12, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                            Verified Support
                            Feb 27, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                            View replies
                            I created a pan card via nsdl website but after I've done the payment by my debit card a failed message shows up and asked me to retry.After two tries I lost 213 rupees and I want my refund.
                            Reply
                            NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
                            Verified Support
                            To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                            NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
                            Verified Support
                            We are still awaiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                            NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
                            Verified Support
                            As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                              sureshmohan3134
                              Feb 5, 2020
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                              Address: 560017

                              Today i was applying for a firm pan and i made a payment of rs. 107 from paytm for it, but after the payment, i got a message "your previous payment has been failed. Your money will be refunded back. Kindly make another payment."
                              If this is the case, under what assurance should i make another payment?

                              I want my payment refunded as soon as possible.
                              Mar 30, 2020
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 12, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              Verified Support
                              Feb 27, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
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                              2 other people found this review helpful
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                                UT SOLUTIONS
                                Feb 5, 2020
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                                Resolved

                                Address: B-34/3416,Shakti Mandir Shakti Vihar Maharaja agrrasain Bhavan aggrawaal sudhar Sabha registered near bhuri wala gurudwara, Ludhiana, Punjab, 141001

                                Hello sir few days ago i was filling the pan application for my sister and all the things were good to happen untill i met to last criteria of payment and have done payment from paytm and it shows successful from paytm and money debited but error transaction shows at nsdl again done the same and error i have been debited two times 106.5×2 temporary token no [protected]. Sir i have not received any confirmation form your side that how much time it will take to refund back to original payment method. Hope you will give my refund as soon as possible
                                Transaction date 3 feb 2020
                                Mar 26, 2020
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 10, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                Verified Support
                                Feb 24, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
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                                  Keshi1995
                                  Feb 4, 2020
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                                  Sir/madam,

                                  I have applied for pan card correction on 3rd feb 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                  "thank you for using online facility for pan application.

                                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                  But when i checked my application status today, it was shown "sorry, no record found."

                                  Please check my application
                                  Acknowledgment no. N-[protected]
                                  Pan - bwdpr0173d

                                  Thanking you
                                  Keshava kumar
                                  Mar 26, 2020
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 10, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
                                  Verified Support
                                  Feb 24, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Your PAN application is processed by NSDL and PAN Card will be dispatched shortly. For any further clarification/assistance you may write us at [protected]@nsdl.co.in
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                                    Mayank824
                                    Feb 2, 2020
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                                    Address: house no - 203, FIRST FLOOR, 560066

                                    Hi Team, I already raised my concern on grievance but didn't got any response. Can you please help, details of grievance token shared below:

                                    10573260

                                    DESCRIPTION: Payment got failed for the first transaction, and while trying it
                                    again getting the above error on ["https://enps.nsdl.com/eNPS/getSubDetails.html?ID=[protected]&getName=Online%20...⇄ .

                                    Please resolve this technical issue ASAP.
                                    Mar 5, 2020
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 03, 2020
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                    View replies
                                    I have applied for pan card and it shows under process from last two weeks . so kindly provide me the status asap. i need to submit m pan card for my employer.

                                    Aknowledge Number: [protected]

                                    Name : Rahat Husen

                                    Mobile : [protected]
                                    Reply
                                    NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
                                    Verified Support
                                    Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                                    NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
                                    Verified Support
                                    As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                                      kanakuppi
                                      Feb 2, 2020
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                                      Address: Bellary, Karnataka, 583134

                                      Sir,

                                      I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.
                                      I have alrady lodge greivence in the nsdl-CRA portal.Still it is pending.Token number is 60105558 and 60105558

                                      Name: VEERANNA KANAKUPPI
                                      PRAN:[protected]
                                      Mobile No.-[protected]
                                      email id: [protected]@gmail.com

                                      Thanking You
                                      Veeranna K
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 03, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                      Feb 04, 2020
                                      Updated by kanakuppi                                       I have already registered complaint regarding this matter in nsdl-cra portal.but stilp is pending.the token number is 60105558 and 60105558.please resolve this issue as early as possible. thanks.
                                      Veeranna.K
                                      View replies
                                      I have already registered complaint regarding this in nsdl.cra portal but still it is pending, the token number is 60105558 and 60105558.please resolve this matter as soon as possible.
                                      Thanks.
                                      Veeranna.K
                                      Reply
                                      NSDL e-Governance Infrastructure Customer Care's response, Feb 28, 2020
                                      Verified Support
                                      Request to register your query/complaint at https://npscra.nsdl.co.in/Log-your-grievance.php as information provided by you is insufficient. Regret the inconvenience caused.
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