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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 77

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S
sumanthn3
Feb 11, 2020
Resolved
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Resolved

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: sumanth n
Pran:[protected]
Mobile no. [protected]
Email id: [protected]@gmail.com
Mar 23, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2020
NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
View replies
I don't get any refund for my Transaction That I do for online pan application.
I send you email but I don't recieve any Revert on it..
so kindly Give me back my money
I am sending you the transaction I'd

error with pran - Comment #3645071 - Image #0
Reply
NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
Verified Support
To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
Verified Support
We are still awaiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
Verified Support
As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

ACKNOWLEDGEMENT No. [protected]
Status : Firm
Name : Laxmi Enterprises

It is very urgent need. kindly provide as soon as possible.
Reply
NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
Verified Support
As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [email protected].
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    G
    Gudduu Dubey
    Feb 10, 2020
    Resolved
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    Resolved

    Address: Itarsi nehru ganj mata mandir ke paas ward 25, Hoshangabad, Madhya Pradesh

    Sir,
    Sir maine pan carrection ke liye online 23/01/2020 ko apply kiya tha mere 2 baar paise kat liye gaye and massage aaya ki aapke paise refund ho jaayenge likin 2 weeks se uper ho gaye hain kuch nahi mila...
    So,
    I want to my 2 failed transection failed money refund

    1. Ref. Id —[protected] rs 106.90 23/01/2020

    2. Ref. Id —[protected] rs 106.90 23/01/2020
    Apr 14, 2020
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Feb 20, 2020
    NSDL e-Governance Infrastructure Customer Care's response     To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
    Verified Support
    Feb 26, 2020
    NSDL e-Governance Infrastructure Customer Care's response     We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
    Verified Support
    Mar 04, 2020
    NSDL e-Governance Infrastructure Customer Care's response     We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
    Verified Support
    Mar 13, 2020
    NSDL e-Governance Infrastructure Customer Care's response     As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
    View replies
    Hi sir i vaishnavi, on 7th Feb i applied for new pan card online.i have online payment receipt also. I got acknowledgement number is [protected]. But when i checked status of my pan it is showing no record found.
    Plz resolve my problem cause i want pan card very urgent.
    Reply
    I was applying for PAN card online, I made payment but it was failed and amount debited from my bank account I again made payment the same situation happened again. It has been a week I haven't received refund yet.
    Reply
    NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
    Verified Support
    To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
    NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
    Verified Support
    We are still awaiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
    NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
    Verified Support
    As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
    Acknowledgement number N-[protected] for PAN CQGPK7509C: Since last 3 weeks i am following up for my PAN card Name change update and i have submmited all the required documents but till date there is no positive response.
    I require this updated PAN for my Passport application which is scheduled this Friday, Requesting you to provide my e PAN asap.

    online pan correction 2 failed transaction money want to refund - Comment #3649351 - Image #0
    Reply
    NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
    Verified Support
    As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [email protected]
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      S
      samiahmadrocks
      Feb 10, 2020
      Resolved
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      Resolved

      Address: bhaskarganj B,Sahadev khunta,near youth club ,balasore, 756001

      Dear sir,
      I have applyed for a new pan cardin the name of ashish kumar das. Which dispateched our address in 2feb 2020. I could;nt receive the pan card as our home was closed. Whenthe local post man reached our home. Later after couple of days we cantact the post man regarding the post man he tald that he kept with him for five days and returned to the sender address,
      Therefor i requsting your resend my pan card to same address and i mentiond our detals below.
      Apr 13, 2020
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Feb 10, 2020
      Updated by samiahmadrocks       undelivery pan card.Name-Ashish Kumar Das, Acknowledgement no-[protected]

      Verified Support
      Mar 04, 2020
      NSDL e-Governance Infrastructure Customer Care's response       As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in
      Verified Support
      Mar 13, 2020
      NSDL e-Governance Infrastructure Customer Care's response       Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
      View replies
      Hi,
      i have applied for PAN correction.My a/c number is [protected].
      whenever i check the status, it says "sorry, record not found" .
      Please help me track the status
      Reply
      NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
      Verified Support
      Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
      NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
      Verified Support
      Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
      NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
      Verified Support
      As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
      Helpful
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        P
        PranavTharun
        Feb 10, 2020
        Resolved
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        Sir/madam,

        I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

        "thank you for using online facility for pan application.

        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

        But when i checked my application status today, it was shown "sorry, no record found."

        Please check my application

        Thanking you,
        Pranav tharun
        +1 photos
        Apr 13, 2020
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Feb 20, 2020
        NSDL e-Governance Infrastructure Customer Care's response         Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
        Verified Support
        Feb 26, 2020
        NSDL e-Governance Infrastructure Customer Care's response         We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
        Verified Support
        Mar 04, 2020
        NSDL e-Governance Infrastructure Customer Care's response         We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
        Verified Support
        Mar 13, 2020
        NSDL e-Governance Infrastructure Customer Care's response         As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
        View replies
        I have tried applying pan care 4 times, first 2 time i paid 116 rupees aprox and next two times i paid 106.90 rupees my payment is successful from bank sire but it tells transaction failed with some error. Can i get my money back please?

        nsdl - e-kyc pan card application status shows "no record found" - Comment #3645128 - Image #0
        Reply
        NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
        Verified Support
        This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
        NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
        Verified Support
        Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
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          P
          prithiviraj447
          Feb 9, 2020
          Resolved
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          Resolved

          Website: www.enps.nsdl.com

          After registration on national pension system trust. Acknowledgment number received is: 11072375. Acknowledgment date 08/02/2020 by clicking completing pending registration it
          Shows "registration against this acknowledgement id is pending for confirmation from payment gateway". I had tried many times but it remains same. Please solve this issue as soon as possible.

          Regards
          Saravanan
          Apr 14, 2020
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Feb 20, 2020
          NSDL e-Governance Infrastructure Customer Care's response           Thank you for approaching us with your query. Kindly provide the PAN / application acknowledgement / Token number or other transaction details of your query.
          Verified Support
          Mar 04, 2020
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Verified Support
          Mar 13, 2020
          NSDL e-Governance Infrastructure Customer Care's response           As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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            S
            souravbanerjee96
            Feb 8, 2020
            Resolved
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            Resolved

            I have applied for pan on nsdl online pan govt. Services and my temporary token number is [protected]. I had made two transactions for making payment of pan application but none of them got successfully executed. Money got deducted from account two times but still no refund from nsdl server as refund. Kindly check this issue and help get my amount back soon.
            Feb 10, 2020
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Feb 10, 2020
            Updated by souravbanerjee96             Got refund within two days. Thanks .
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              V
              Vinay12121
              Feb 8, 2020
              Resolved
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              Resolved

              Address: Faridabad, Haryana, 121001

              I don't get any refund for my transaction that i do for online pan application.
              I send you email but i don't recieve any revert on it..
              So kindly give me back my money
              I am sending you the transaction i'd
              And i also get in touch with you on landline but i have to show you the acknowledge number but i don't receive any my application get refresh and i start the application again then i have to pay again
              +1 photos
              Apr 14, 2020
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Feb 20, 2020
              NSDL e-Governance Infrastructure Customer Care's response               To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
              Verified Support
              Feb 26, 2020
              NSDL e-Governance Infrastructure Customer Care's response               We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Mar 04, 2020
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Mar 13, 2020
              NSDL e-Governance Infrastructure Customer Care's response               As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                R
                rajeev rasad
                Feb 7, 2020
                Resolved
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                Resolved

                Address: 30TH CROSS 17TH MAIN ROAD, 560078

                I registered in the nps account from internet sbi bank on 7th feb 2020 and got the pran no:[protected] by sms and email, but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

                I am getting the error "pran not found in database" always.

                Below are my details to contact.

                Name: rajeev ranjan prasad
                Email: [protected]@yahoo.com
                Mar 24, 2020
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Feb 17, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  N
                  Naresh144
                  Feb 6, 2020
                  Resolved
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                  Resolved

                  My acknowledgment no [protected], while searching about the status it says "no record found" i already verified and paid the fees for the pan card.

                  I applied through e-sign/e-kyc mode, on completion of the process i have received message like below.

                  "thank you for using online facility for pan application.

                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                  But when i checked my application status today, it was shown "sorry, no record found."

                  Please check my application
                  Mar 31, 2020
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 12, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                  Verified Support
                  Feb 27, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                  View replies
                  I created a pan card via nsdl website but after I've done the payment by my debit card a failed message shows up and asked me to retry.After two tries I lost 213 rupees and I want my refund.
                  Reply
                  NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
                  Verified Support
                  To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                  NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
                  Verified Support
                  We are still awaiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                  NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
                  Verified Support
                  As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                    S
                    sureshmohan3134
                    Feb 5, 2020
                    Resolved
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                    Resolved

                    Address: 560017

                    Today i was applying for a firm pan and i made a payment of rs. 107 from paytm for it, but after the payment, i got a message "your previous payment has been failed. Your money will be refunded back. Kindly make another payment."
                    If this is the case, under what assurance should i make another payment?

                    I want my payment refunded as soon as possible.
                    +1 photos
                    Mar 30, 2020
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 12, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                    Verified Support
                    Feb 27, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                    Helpful
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                      U
                      UT SOLUTIONS
                      Feb 5, 2020
                      Resolved
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                      Resolved

                      Address: B-34/3416,Shakti Mandir Shakti Vihar Maharaja agrrasain Bhavan aggrawaal sudhar Sabha registered near bhuri wala gurudwara, Ludhiana, Punjab, 141001

                      Hello sir few days ago i was filling the pan application for my sister and all the things were good to happen untill i met to last criteria of payment and have done payment from paytm and it shows successful from paytm and money debited but error transaction shows at nsdl again done the same and error i have been debited two times 106.5×2 temporary token no [protected]. Sir i have not received any confirmation form your side that how much time it will take to refund back to original payment method. Hope you will give my refund as soon as possible
                      Transaction date 3 feb 2020
                      Mar 26, 2020
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 10, 2020
                      NSDL e-Governance Infrastructure Customer Care's response                       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                      Verified Support
                      Feb 24, 2020
                      NSDL e-Governance Infrastructure Customer Care's response                       As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
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                        K
                        Keshi1995
                        Feb 4, 2020
                        Resolved
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                        Resolved

                        Sir/madam,

                        I have applied for pan card correction on 3rd feb 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application
                        Acknowledgment no. N-[protected]
                        Pan - bwdpr0173d

                        Thanking you
                        Keshava kumar
                        Mar 26, 2020
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 10, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
                        Verified Support
                        Feb 24, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         Your PAN application is processed by NSDL and PAN Card will be dispatched shortly. For any further clarification/assistance you may write us at [protected]@nsdl.co.in
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                          M
                          Mayank824
                          Feb 2, 2020
                          Resolved
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                          Resolved

                          Address: house no - 203, FIRST FLOOR, 560066

                          Hi Team, I already raised my concern on grievance but didn't got any response. Can you please help, details of grievance token shared below:

                          10573260

                          DESCRIPTION: Payment got failed for the first transaction, and while trying it
                          again getting the above error on ["https://enps.nsdl.com/eNPS/getSubDetails.html?ID=[protected]&getName=Online%20...⇄ .

                          Please resolve this technical issue ASAP.
                          Mar 5, 2020
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 03, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                          View replies
                          I have applied for pan card and it shows under process from last two weeks . so kindly provide me the status asap. i need to submit m pan card for my employer.

                          Aknowledge Number: [protected]

                          Name : Rahat Husen

                          Mobile : [protected]

                          10573260: registration against this acknowledgement id is pending for confirmation from payment gateway.please try again after sometime. - Comment #3640986 - Image #0
                          Reply
                          NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
                          Verified Support
                          Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                          NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
                          Verified Support
                          As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                            K
                            kanakuppi
                            Feb 2, 2020
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                            Address: Bellary, Karnataka, 583134

                            Sir,

                            I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.
                            I have alrady lodge greivence in the nsdl-CRA portal.Still it is pending.Token number is 60105558 and 60105558

                            Name: VEERANNA KANAKUPPI
                            PRAN:[protected]
                            Mobile No.-[protected]
                            email id: [protected]@gmail.com

                            Thanking You
                            Veeranna K
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 03, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                            Feb 04, 2020
                            Updated by kanakuppi                             I have already registered complaint regarding this matter in nsdl-cra portal.but stilp is pending.the token number is 60105558 and 60105558.please resolve this issue as early as possible. thanks.
                            Veeranna.K
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                            I have already registered complaint regarding this in nsdl.cra portal but still it is pending, the token number is 60105558 and 60105558.please resolve this matter as soon as possible.
                            Thanks.
                            Veeranna.K
                            Reply
                            NSDL e-Governance Infrastructure Customer Care's response, Feb 28, 2020
                            Verified Support
                            Request to register your query/complaint at https://npscra.nsdl.co.in/Log-your-grievance.php as information provided by you is insufficient. Regret the inconvenience caused.
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                              N
                              Nitish Srivastav
                              from Muzaffarnagar, Uttar Pradesh
                              Feb 1, 2020
                              Resolved
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                              Sir/madam,

                              I have applied for new pan card on 01/02/2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when i checked my application status today, it was shown "sorry, no record found."

                              Please check my application

                              Thanking you
                              Nitish kumar srivastav
                              Mar 26, 2020
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 04, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                              Verified Support
                              Feb 17, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                              Verified Support
                              Feb 18, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                              Verified Support
                              Feb 24, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
                              View replies
                              Hi I have opened my Atal pension yojna account on May 23, 2016 but I am unable to login in the account to check the balances.

                              When I used to go to website and try to login it says PRAN is not found in the database.

                              Kindly help me with the same.

                              Name- Sanjeet Kumar
                              PRAN[protected]
                              Email- [protected]@gmail.com
                              Mobile- [protected]
                              Reply
                              NSDL e-Governance Infrastructure Customer Care's response, Feb 25, 2020
                              Verified Support
                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                              NSDL e-Governance Infrastructure Customer Care's response, Feb 28, 2020
                              Verified Support
                              Please be informed that grievance is resolved. Status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).
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                                M
                                mahesh.karia23
                                Feb 1, 2020
                                Resolved
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                                Dear sir, for new pan card on old pan number i made an online application from debit card mode token no. [protected] date.13-jan-2020 name mahesh karia but transaction failed and i tried again but it failed again and amount got deducted 2 times from my sbi account please reverse my amount.

                                I also dropped e-mail but i got no response and when i called on number they are saying it is online so send e-mail but no one is responding on e-mail.
                                Apr 18, 2020
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 04, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                Feb 04, 2020
                                Updated by mahesh.karia23                                 All details are mentioned in above complaint, as well as I have already sent e-mail but I have not received any response over mail.

                                token no: [protected]
                                payment date: 13-jan-2020
                                DOB: 23 Jan 1992
                                e-mail id: mahesh.[protected]@gmail.com
                                Feb 08, 2020
                                Updated by mahesh.karia23                                 any update??
                                Feb 16, 2020
                                Updated by mahesh.karia23                                 any update ???
                                Verified Support
                                Feb 17, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Feb 17, 2020
                                Updated by mahesh.karia23                                 I have replied above please have a look
                                Verified Support
                                Feb 18, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Feb 18, 2020
                                Updated by mahesh.karia23                                 request ID : 1093580

                                All details are mentioned in above complaint, as well as in previous comment .

                                Let me write again, I have already sent e-mail but I have not received any response over mail.

                                token no: [protected]
                                payment date: 13-jan-2020
                                DOB: 23 Jan 1992
                                e-mail id: mahesh.[protected]@gmail.com
                                Verified Support
                                Feb 24, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
                                Feb 24, 2020
                                Updated by mahesh.karia23                                 I have not received refund also I have updated all the details over mail as well as on above comment.
                                Please check and comment.
                                Verified Support
                                Feb 28, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                Verified Support
                                Feb 28, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                Verified Support
                                Mar 17, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                                Verified Support
                                Mar 17, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                                View replies
                                I made transaction on the 18th jan 2020 for pan card application with token number:[protected] and mail id: [protected]@gmail.com and applicant name: Gavara Lakshmi. I completed application with the different token but the amount is not refunded for this and
                                Reply
                                NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
                                Verified Support
                                To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                                NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
                                Verified Support
                                We are still awaiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                                NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
                                Verified Support
                                As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
                                varaprasad v's reply, Oct 13, 2020
                                Token Number:0051517555
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                                  R
                                  raaj creation 000
                                  Jan 30, 2020
                                  Resolved
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                                  Resolved

                                  Sir/madam,
                                  i have applied for new pan card on 29th january 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below. "thank you for using online facility for pan application. if you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
                                  But when i checked my application status today, it was shown "sorry, no record found."
                                  Please check my application
                                  Mar 26, 2020
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 03, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                  Verified Support
                                  Feb 07, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  Verified Support
                                  Feb 18, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  Verified Support
                                  Feb 24, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
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                                    S
                                    skgtrx2
                                    Jan 30, 2020
                                    Resolved
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                                    Resolved

                                    Address: Alwar, Rajasthan, 301404

                                    Sir/madam,
                                    I have applied for new pan card on 30th january 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.
                                    "thank you for using online facility for pan application.
                                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                    But when i checked my application status after that, it was shown "sorry, no record found."

                                    Please check my application

                                    Thanking you
                                    Suruchi khandelwal
                                    Mar 26, 2020
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 03, 2020
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                    Feb 07, 2020
                                    Updated by skgtrx2                                     [protected]
                                    Verified Support
                                    Feb 07, 2020
                                    NSDL e-Governance Infrastructure Customer Care's response                                     We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                    Feb 12, 2020
                                    Updated by skgtrx2                                     Kindly mention what is [protected] in [protected]@nsdl.co.in

                                    Verified Support
                                    Feb 24, 2020
                                    NSDL e-Governance Infrastructure Customer Care's response                                     As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
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                                      T
                                      Tinanagpal
                                      Jan 30, 2020
                                      Resolved
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                                      Resolved

                                      I would like to inform about the payment to nsdl for fresh application of pan where the payment has been deducted but didn't reflect in the application. The token number for the same is : [protected]
                                      Dob : 18/04/1987
                                      Mail id: [protected]@gmail.com
                                      Transaction id : 1010047725104011120191831301572613290078
                                      Attched herewith the payment details
                                      +1 photos
                                      Mar 24, 2020
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 03, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                      Verified Support
                                      Feb 18, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
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                                        M
                                        m.praveenkumar
                                        from Chennai, Tamil Nadu
                                        Jan 30, 2020
                                        Resolved
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                                        I applied for pan card name correction. Token number [protected].

                                        The payment process was through internet banking. Money was deducted from my account and it asked me to wait for a minute to redirect back to pan card website. After redirecting to pan card website it showed error that
                                        "your previous payment request has been cancelled. Kindly make another fresh payment". I repeated and paid again and got the same error message again.

                                        I checked my bank website and it shows two successful payments done to "inb national securities depos nat_sec payments" for 106.90 each.

                                        How many times do i have to repeat this to get it working and when will i get a refund on the paid transactions?
                                        +2 photos
                                        Mar 22, 2020
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 03, 2020
                                        NSDL e-Governance Infrastructure Customer Care's response                                         This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                        Verified Support
                                        Feb 18, 2020
                                        NSDL e-Governance Infrastructure Customer Care's response                                         Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                                        View replies
                                        Dear Sir/Madam,
                                        Pan application token number. [protected] and [protected] transaction got failed two times after amount deducted from my paytm wallet.
                                        Please return my amount.

                                        Best regards,
                                        Naveeduddin

                                        pan card payment process - Comment #3638768 - Image #0
                                        Reply
                                        Error During Registration-
                                        Registration Against This Acknowledgement id is pending for confirmation from payment gateway.

                                        pan card payment process - Comment #3638817 - Image #0
                                        Reply
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