NSDL e-Governance Infrastructure Complaints & Reviews

Dear team,

On 27/09/2019 i tried correcting my name in pan card through nsdl website so i created a request for the same (Token number - [protected]), after providing necessary details in the pan application form (Application type: form cr, category: p) for name correction i was directed to pay rs.106.90 as a processing fee. After making the payment through netbanking i was asked to provide my aadhaar card details to consider it as a proof of identity for name correction but when i provided my aadhaar card details and submitted the pan application form it was rejected stating that my name in the aadhaar card and the name i am trying to update in the pan card are not matching after which neither the amount that i paid as a processing fee was refunded nor i was given any option to make any corrections to my pan application form.
Below listed are my concerns which are need to be addressed:
1.in aadhaar card my last name contains only my 'initials' but in nsdl portal i was not allowed to enter only my 'initia'l in the 'last name' field, the system allows only when the full expansion of my 'initial' is entered in the 'last name' field so i was forced to give the expansion of my initial in the 'last name' field to proceed with application submission so that means obviously there will be a mismatch in the name that is present in my aadhaar card and the name that i give in the pan application form, which clearly means the fault is not at my end but because of the different set of rules that they follow in aadhaar system and nsdl system to capture the last name of an applicant. They should make the correction in their system to have a common rule for the 'last name' field both in aadhaar card and pan card, if not they should not reject the application form stating the mismatch in the last name.
2. The above validations between aadhaar card and pan card should be taking place before the payment is made by the applicant, only if all the details are matching it should allow the applicant to proceed with payment.
3. If they have received the payment without validating these details then they should not reject the application form because of the defective rules that they have in their systems.
4. Also no other option is given to the applicant to edit the application form post rejection, which means public has to lose their money every time for the bug that nsdl and aadhaar have in their systems, applicant has to create a new request every time and make fresh payments as a processing fee for a service that he/she do not receive, this gives out a picture in common man's mind that it is more like a scam to loot public money.
5. This bug in their system fails the primary purpose of bringing in e-governance. The primary objective of e-governance should be to ease all these process through logical validations and strong authentications but that is not happening here in this case, instead it creates more hardship and monitory loses to the applicant.
6. If this bug is not corrected then many applicants wont be able to have their pan card and aadhaar card linked since there will be a mismatch in the names between the both.

I request you to take this upto the relevant authorities and have these issues addressed. I want the money to be refunded since the fault was not mine. Also i want the relevant department to help me have my name changed in the pan card through online.

Below are the transaction details:

Online pan application token number - [protected]
Application type — form cr
Category — p
Transaction reference number — rici[protected]
Date & time of transaction — 27/09/2019 2.23am
Payment amount — 106.90

I have tried to open one nps account on 18-sep-2019 with tprn number tprn[protected] and account number[protected].
But after the successful registration system got logged out and get a message that the nps account opens successfully, please check online sbi after 30min for details.
But still date, there is no update in the system.
Required money got deducted from my account with ref/check no. Ihl2285877. Rs. 2, 260.00 has been deducted from my account.

My name is rajagopal nagarajan, i applied for correction of pan card on aug 2019. And i got my corrected e-pan in mail on 28aug2019, but i'm not get my physical pan card, in tracking of post that pan card is return to sender but i'm not get any information from postman. So please resend my physical pan card immedeiatly. And also i complained in nsdl portal, but no response, please take action.

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: rohit singh
Pran:[protected]
Mobile no.[protected]
Email id: [protected]@gmail.com

Thanking you

Dear sir,
I am nupur srivastava. I applied for new pan card in june 2019. My pan acknowledgement is n-[protected]. When i see my pan card status. It showed returned. My pan card has returned. We contact our postman but he said that he did not get. Please send again on my mention below address.
Address - vill - amritpali post - saharaspali near railway crossing saraswati vihar colony near primary school, ballia

State - uttar pradesh

Mobile no. -[protected]

Pan application - ack. No. N-[protected] dated :[protected]:52:48.266

E sign process failed,

I can send the scanned copies of docs over email.

Kindly provide a tls encrypted email id for the same.

Please process my application

I am sharing a
Secure link to complete the verification of pan application : https://mega.nz/#F!xYlA3SgR

Dear sir,
I santanu chakraborty (Dob:11.01.1966) inform to you pan application token number [protected] 3 times transaction failed, amount debit my account dated 20.09.2019, but below mention 2 nos transaction not credit / refund. So i request to you please look at the mater.

Transaction details :

1) 20-sep-19 to transfer inb national securities depos nat_sec payments qsbi[protected] igahbdzjp2 transfer to 106.90 this amount do not refund

2) 20/09/2019 nsdlpan 106.90 dr. Reference number : 75503729264033337267934 (Credit card payment) this amount do not refund

Income tax pan services unit
(Managed by nsdl e-governance infrastructure limited)
4th floor, mantri sterling, plot no. 341,
Survey no. 997/8, model colony,
Near deep bungalow chowk,
Pune - 411 016

Pan/tds call centre:[protected] | fax:[protected]

E-mail: [protected]@nsdl.co.in (This e-mail id mail send but mail bounce)

Sir/madam,

I have applied for new pan card on 24th sept 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Nisha sharma

Sir
I had applied for a pan since 01aug 2019. However it was returned as undelivered. I am out of my house it was return undelivered
Therefore i request to kindly delivered the same on my address given below

Acknowledgement number: [protected]
Application name: maninder singh
Mobile no: [protected]
Mail id: sarbjeet. [protected]@gmail.com
Address: 563, new hamida colony,
Khalsa college road, yamunanagar, haryana
135001

[protected]

Dear sir/ madam,
Need tan on urgent basis for a transaction.
Application vide acknowledgement number [protected] subashish nath.
We have applied for tan on 28th of august thru nsdl website and sent the signed acknowledgement copy thru courier. We need for a property transaction as the nri seller is here in india. I have send couple of mails like more than 10 mails & more than 30 times i have called nsdl, every time i get proto type answers and no proper reply. I request you to get the tan on urgent basis.

Dear sir,
As a trustee i applied for pan card aayts3290g which we received but due to some error name mentioned correctly our charitable trust name is savechildfoundation charitable trust but on card it shows save child foundation so to correct it fill up
Pan application - ack. No. N-[protected] dated : 06/09/2019 and also end physically trust deed and clarification letter but still after that the ask me send a clarification letter also which i also emailed to them which states that we have not make any change in name but still i dont know why it took so long please do need full.

Sir/madam,

I have applied for new pan card on 20th september 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Rishabh Vats

Kindly issue refund of my failed ekyc pan application,
Refer attached docs

https://drive.google.com/file/d/1jFNzvMAhNUUcKiENyNZGw95IeS6W2Ki8/view?usp=shari...⇄

https://drive.google.com/file/d/1aiHDFiWbFXro72ErLNHo8ebhYruiddl4/view?usp=shari...⇄

These are two transactions that were failed due to ekyc failure.

Vinjun sadeesh hariharan

Prithvi sagar h d

Dear sir/madam, i have applied for pan card and its reach to my nearest post office also i got a dispatch update from an online inquiry after a few days again i checked the delivery status in online it was showing your pan card not delivered and it returned and now i tried to take e download then i found my telephone number is updated wrongly on my profile kindly note my following pan number with mobile no correct the same and dispatch asap it's my amble request.
Pan no: boepj3552f
Name: jothi suresh
Mobile: [protected]
Address: #140, s. P layout, santhipura, electronic city phase - 2, husker post, bangalore 560 099

Dear sir/madam,

I was apply for pan card for e kyc pan apply but that was failed that's showing ur e kyc request failed due to your details mismatch such as name nd gender or date of birth please refund my money as soon possible..
I was payed through paytm wallet
My details is

Token number: [protected]

Paytm number : [protected]

Please refund my money...

1. Acknowledgement no n-[protected] in respect of miss sony dayal

2. I had applied for updation of pan card and paid relevant fees to nsdl. Then i was received message from nsdl that my pan card has been dispatched on 10 aug 2019 and was supposed to be received on 20 aug 2019. However till date i have not received pan card even after complaint registered on

I have applied for pan card changes for name and dob change and its been more than 45 days now that my application is showing under process i have submitted all the documents and every time i call the customer care they reply me back please wait for 3-4 days your application is under process at income tax department. I need my pan card urgently and i am out of options.

My ack no : [protected]

Please help.

Regards,
Deepak bairagi
+91 [protected]

Regards,
Deepak bairagi

Hi,

I had applied for a reissue of pan card with corrections on 19/09/2019. As i had got a mail saying the acknowledgement. I had done ekyc/e-sign but am unable to track my acknowledgement. May i know how many days it takes to update and when can i get my new card. I had received the password protected document also. As i had needed is there any chance that i can download a e-pan. How many days it takes to do corrections for the e-kyc/e-sign done application.

Regards
Likesh mannava

Sir/madam

I have applied for new pan card on 18th september 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application my ack no is [protected]

Thanking you
Sesha sai sasank

I'm premkumar,
I while incidentally checking for my cibil score found out that it is low as 671, then on further look up at cibil report i found out that a loan has been issued against my pan card without my notice and the faulty repayment by the fraudster was the reason for the lower cibil score, i have never taken any loans nor used any credit cards till dat. How do i end this problem and improve my cibil score and safeguard me from future scams, pls help me, thank in advance