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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 79

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A
Arun Karthikeee
Jan 16, 2020
Resolved
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Resolved

Address: 625003

I have started registration through ack no 11029129 and date 07/01/2020. I was unable to complete payment for initial contribution and have been getting the error 'registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime' for the past 1 day. Could you help to resolve this error?
Feb 18, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2020
NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    P
    pulagamvamsikrishna
    Jan 16, 2020
    Resolved
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    Resolved

    I have been trying to get a updated pan card (Updating the photo from aadhar card also as a proof)

    On 6th of january i paid the fees but my application got rejected stating "your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." but still no refund (Token : [protected])

    Even today i. E. On 16th jan i tried to get a reprinted pan card & for this i filled all the details correctly & paid the money as well from g-pay but on the website it's still asking for money payment (Token : [protected])

    Kindly help regarding this so that i could get refund on both the instances & kindly ensure that if money is debited the status should reflect on nsdl site

    Thanks & regards,
    Vamsi
    Mar 9, 2020
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jan 20, 2020
    NSDL e-Governance Infrastructure Customer Care's response     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
    Verified Support
    Jan 24, 2020
    NSDL e-Governance Infrastructure Customer Care's response     As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
    Verified Support
    Jan 30, 2020
    NSDL e-Governance Infrastructure Customer Care's response     As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
    Verified Support
    Feb 05, 2020
    NSDL e-Governance Infrastructure Customer Care's response     Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
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      P
      Pradip_Patel
      Jan 15, 2020
      Resolved
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      Resolved

      Ir/madam,

      I have applied for new pan card on 15th jan 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

      "thank you for using online facility for pan application.

      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

      But when i checked my application status today, it was shown "sorry, no record found."

      Please check my application

      Regards
      Pradip patel
      Mar 7, 2020
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jan 17, 2020
      NSDL e-Governance Infrastructure Customer Care's response       Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
      Verified Support
      Jan 23, 2020
      NSDL e-Governance Infrastructure Customer Care's response       We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
      Verified Support
      Jan 28, 2020
      NSDL e-Governance Infrastructure Customer Care's response       We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will happy to help you.
      Verified Support
      Jan 31, 2020
      NSDL e-Governance Infrastructure Customer Care's response       As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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        M
        MuhammadMaaz
        Jan 13, 2020
        Resolved
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        Resolved

        Address: Valsad, Gujarat, 396193

        Tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
        The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 7 days. I am not able to proceed further.

        My token no is: [protected]
        Name : ansari maqsood noorbasar
        D. O. B : 12/05/2001
        Email : [protected]@gmail.com / muhammadmaaz. [protected]@gmail.com
        Mar 2, 2020
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jan 15, 2020
        NSDL e-Governance Infrastructure Customer Care's response         This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
        Verified Support
        Jan 23, 2020
        NSDL e-Governance Infrastructure Customer Care's response         As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
        Verified Support
        Jan 28, 2020
        NSDL e-Governance Infrastructure Customer Care's response         As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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          R
          Rʌjɘŋɗra Sɩŋgh
          Jan 12, 2020
          Resolved
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          Resolved

          Address: 262532

          Hello sir,
          I am rajendra singh from uttarakhand, sir mere father assam rifles se 2017 me penson aa gaye hai,, aur ab mujhe relation certificate ke jarurat thi, so sir please mujhe mera relation certificate issue karke mera email id [protected]@gmail.com, pe send karne ki kirpa kare please sir,

          Father details
          Pan singh s/o rup singh
          18 ar, no-g/183747k
          Aug 7, 2021
          Complaint marked as Resolved 
          Assam Rifles customer support has been notified about the posted complaint.
          View replies
          This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
          Reply
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            S
            Suparna Khamaru
            Jan 9, 2020
            Resolved
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            Resolved

            Address: e-278, anand nilaya, ambedkar road, hebbagodi, bangalore - 560099, Bangalore, Karnataka, 560099

            Hello,

            I am trying to register for a new nps account.

            Acknowledgement no[protected]
            Acknowledgement date - 08/01/2020

            Its been more than 24 hours and i am still displayed with the following message:

            "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

            Can anyone help me complete my registration please, so that i can proceed with payments?
            Jan 10, 2020
            Complaint marked as Resolved 
            THIS WAS WORKING FINE AFTER BEING ON PENDING 48 HOURS AFTER REGISTRATION
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jan 13, 2020
            NSDL e-Governance Infrastructure Customer Care's response             Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
            View replies
            After the payment when it is prompted for otp, i am not able to receive that otp on my phone or by email.

            I have tried it several times, loging in several times but still did not received otp
            Reply
            NSDL e-Governance Infrastructure Customer Care's response, Feb 5, 2020
            Verified Support
            To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
            NSDL e-Governance Infrastructure Customer Care's response, Feb 5, 2020
            Verified Support
            We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
            NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
            Verified Support
            We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
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              M
              mv0196
              Jan 9, 2020
              Resolved
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              Resolved

              Address: Yamuna Nagar, Haryana

              Sir/madam,

              I have applied for new pan card on 8th november 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received the acknowledgement recipt.

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application

              Thanking you
              Mukul verma
              Jan 10, 2020
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jan 13, 2020
              NSDL e-Governance Infrastructure Customer Care's response               Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
              Verified Support
              Jan 16, 2020
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Jan 21, 2020
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Jan 24, 2020
              NSDL e-Governance Infrastructure Customer Care's response               As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
              View replies
              I applied for pan card and paid Rs.106.90 and I can't track my application it says "No Records found".
              How can there be no records?
              Do I need apply again or what? By the way, I got the acknowledgment number though.
              Please help me out.
              Thanks.
              Reply
              NSDL e-Governance Infrastructure Customer Care's response, Feb 5, 2020
              Verified Support
              Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
              NSDL e-Governance Infrastructure Customer Care's response, Feb 5, 2020
              Verified Support
              We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
              NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
              Verified Support
              We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
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                N
                nagashree ramachandra
                Jan 7, 2020
                Resolved
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                Resolved

                Address: #10, ADB quarters, Mysore Ooty road, sewage faram, Mysore, Karnataka

                I open a APY account and money has been cut every month. I haven't received my PRN kit because of my change of address. So if I try to open the NPS app with PRAN number it will show as the ' PRAN number is not in data base', due to this I am unable to access my APY. Kindly help to resolve this problem as Soon as possible and provide my password if possible.
                Feb 8, 2020
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jan 08, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  P
                  pojha1003
                  Jan 7, 2020
                  Resolved
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                  Resolved

                  My Acknowledgement Number is 11027436 and the Acknowledgement Date is 06/01/2020. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 10 hours.
                  Feb 10, 2020
                  Complaint marked as Resolved 
                  Verified Support
                  Jan 10, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    P
                    Prasad Bauchkar
                    Jan 6, 2020
                    Resolved
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                    Resolved

                    I am getting below error since 2 days and unable to complete the registration.

                    "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime"

                    Now it seems the system is hung and i am unable to login to do the payment and complete the registration

                    Acknowledgement id: 11007739

                    Please help to resolve this urgently as i am unable to generate pran.
                    Feb 7, 2020
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 07, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     Dear Prasad,

                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                    Verified Support
                    Feb 18, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
                    Verified Support
                    Feb 18, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
                    View replies
                    I've applied my pan card through NSDL website, immediately after payment of 106 rs I got msg that your application has been failed please apply physically. Your refund will be within 7 working days but I didn't receive the refund yet.
                    Reply
                    NSDL e-Governance Infrastructure Customer Care's response, Jan 30, 2020
                    Verified Support
                    To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                    NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
                    Verified Support
                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                    NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
                    Verified Support
                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                    I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account. Please do something. Below is the token number for the same:
                    [protected]
                    Reply
                    Sidddi's reply, Jan 11, 2020
                    I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account.
                    NSDL e-Governance Infrastructure Customer Care's response, Jan 30, 2020
                    Verified Support
                    To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                    NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
                    Verified Support
                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                    NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
                    Verified Support
                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                    I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account. Please do something. Below is the token number for the same:
                    [protected]
                    Reply
                    NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
                    Verified Support
                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                    NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
                    Verified Support
                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
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                      K
                      kalam2020
                      Jan 6, 2020
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                      Address: 606001

                      I applied for pancard through nsdl using ekyc mode.
                      Payment deducted but otp not coming in mobile phone for pancard ekyc verification
                      Now i applied through normal way
                      I want my amount to be refunded
                      My temporary token no is mentioned below
                      How many days it will take to get my amt refunded
                      Done through nsdl service portal

                      Token no. [protected]
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 09, 2020
                      NSDL e-Governance Infrastructure Customer Care's response                       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                      Verified Support
                      Jan 14, 2020
                      NSDL e-Governance Infrastructure Customer Care's response                       Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                      Jan 14, 2020
                      Updated by kalam2020                       I already applied for new pancard by visiting a data centre as it was urgent

                      Now i want my refund only

                      Please refund the amount as soon as possible to the same account
                      Verified Support
                      Jan 20, 2020
                      NSDL e-Governance Infrastructure Customer Care's response                       Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                      Verified Support
                      Jan 22, 2020
                      NSDL e-Governance Infrastructure Customer Care's response                       As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                      Jan 22, 2020
                      Updated by kalam2020                       No need of calling
                      Please refund the amount

                      I already received my pancard which i applied through data centre
                      View replies
                      I applied for pancard through nsdl using ekyc mode.
                      Payment deducted but otp not received in mobile phone for pancard ekyc verification
                      I want my amount to be refunded
                      My temporary token no : [[protected]]
                      Reply
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                        J
                        jeena shaji
                        Jan 5, 2020
                        Resolved
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                        Resolved

                        Address: Coastal chambers building Opp medivision ravipuram ernakulam, 682016

                        Dear sir,
                        I have applied for a new pan card in the name of shivam shah which dispatched our address in 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                        Therefore, i requesting your resend my pan card to same address and i mentioned our details below.
                        Feb 27, 2020
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 08, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         Thank you for approaching us with your query. Kindly provide the PAN / application acknowledgement / Token number or other transaction details of your query.
                        Verified Support
                        Jan 14, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Verified Support
                        Jan 20, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Verified Support
                        Jan 22, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                        View replies
                        I have been paying the premium for more than 2 years.
                        When I try logging into my account, it says PRAN not found in the database.
                        My details are as below:
                        Name: GORLE RAGHAVENDRA GOWRI SHANKAR
                        PRAN:[protected]
                        I have opened it through ICICI bank.

                        Please do needful

                        Thanks and Regards,
                        Raghavendra
                        Reply
                        NSDL e-Governance Infrastructure Customer Care's response, Jan 29, 2020
                        Verified Support
                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                        NSDL e-Governance Infrastructure Customer Care's response, Jan 31, 2020
                        Verified Support
                        This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          paresh mahesh gaonkar
                          Jan 4, 2020
                          Resolved
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                          Resolved

                          Address: [email protected], 411058

                          I have applied for correction in pan card (Acknowledgement no. [protected]).

                          Pan card no. Affps7732f
                          Name - gurudatta kamalakar savant
                          Date of birth[protected]

                          I need it urgent. As status showing that the pan application sent back to nsdl for audit by itd.

                          Check and revert back. Solve my issue as soon as possible.

                          Regards
                          Gurudatta savant
                          Feb 16, 2020
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 08, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           Dear Gurudatta,

                          Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
                          Verified Support
                          Jan 14, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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                            B
                            Beenatul
                            Jan 4, 2020
                            Resolved
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                            Resolved

                            Address: 1st floor,Times Tower,Kamala Mills CompoundSenapati Bapat Marg,Lower Parel, Mumbai City, Maharashtra, 400013

                            Sir,

                            I opened an nps through bank of baroda, manjalpurbranch, vadodara, gujarat and contribute regularly. But i unable to track my contribution. While i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no.[protected] or email id. [protected]@yahoo.com

                            Beena atulkumar patel
                            Feb 10, 2020
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 06, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                            Verified Support
                            Jan 09, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              shubham.t
                              Jan 4, 2020
                              Resolved
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                              Resolved

                              Address: Ghaziabad, Uttar Pradesh, 201014

                              I could not complete the registration and while attempting to log in again it says "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                              Name: shubham tiwari
                              Acknowledgement number: 11019429
                              Acknowledgement date:[protected]
                              Dob: 15-02-91

                              Please help to resolve this at earliest so that i can complete my payment and registration.

                              Thanks
                              Feb 8, 2020
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 06, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                Yaswanth987654321
                                Dec 31, 2019
                                Resolved
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                                Resolved

                                I have applied for a new pan card on 30 December 2019. I received acknowledgement number [protected] after payment and e-sign.

                                I also received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when I tried to check my application status it shows no record found.

                                I also got allotted pan, but when checked in income tax website it shows no record found on that number.

                                Please help me.
                                Feb 2, 2020
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 02, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
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                                  I
                                  Il VïsHü Il
                                  Dec 30, 2019
                                  Resolved
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                                  Resolved

                                  Address: Gautam Buddh Nagar, Uttar Pradesh

                                  Hello sir/ma'am
                                  I submitted my pan application form through e-sign and paid the amount.I got my acknowledgement number (protected) on 30 dec 2019.But when i track the status of application it shows no record found.

                                  I hope you'll fix this and share the solution with me as soon as possible.
                                  Thanks You
                                  Yours sincerely
                                  Atanu Bakshi
                                  Feb 16, 2020
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 02, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN.
                                  Verified Support
                                  Jan 07, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                                  Verified Support
                                  Jan 10, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                                  Verified Support
                                  Jan 14, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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                                    Sudarshan Khawase
                                    Dec 30, 2019
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                                    Resolved

                                    Address: Thane, Maharashtra, 421301

                                    Sir,

                                    I had open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN or login or even forget password, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible.

                                    Name: Sudarshan Khawase
                                    PRAN: 50
                                    Feb 5, 2020
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 01, 2020
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Dear Sudarshan,

                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                    View replies
                                    I applied online for my pan card with e-kyc service.I got my pan card on mail same day.But the pan card is of no use to me as it says" invalid pan card " or "pan card not exist ".help me in this matter.
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                                      A
                                      Ashwani_yadav
                                      from Nagar, Rajasthan
                                      Dec 30, 2019
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi

                                      I did payment for my pancard. Money got deducted from my paytm wallet but when it redirected to nsdl page it says transactions failed and i will be refunded my money back but i didn't got my refund yet wallet transactions id [protected] please refund my money. I did payment on 29 dec as i did from my wallet so refunds are instant. I haven't got it yet.
                                      Feb 14, 2020
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 01, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                      Verified Support
                                      Jan 07, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Verified Support
                                      Jan 10, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Verified Support
                                      Jan 14, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                                        Natasha Rastogi
                                        from Agra, Uttar Pradesh
                                        Dec 30, 2019
                                        Resolved
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                                        Resolved

                                        Address: Meerut, Uttar Pradesh, 250002

                                        I applied for pan card through e kyc mode on 23-dec-19 but my application stands incomplete because of not receiving otp on my mobile phone even after repeated attempts.
                                        Unable to even refund my payment amount of rs 106.90 because the email id of nsdl is not accepting mails.
                                        *find attached the non delivery screenshot from the mail id [protected]@nsdl.co.in*

                                        Following are the details of my application

                                        Token number : [protected]
                                        Date of birth : 30/09/1995
                                        Email id : [protected]@gmail.com
                                        Mode of payment : google pay
                                        *find attached the screenshot of the payment done through google pay.*
                                        Feb 10, 2020
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 01, 2020
                                        NSDL e-Governance Infrastructure Customer Care's response                                         To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                        Verified Support
                                        Jan 02, 2020
                                        NSDL e-Governance Infrastructure Customer Care's response                                         This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                        Verified Support
                                        Jan 07, 2020
                                        NSDL e-Governance Infrastructure Customer Care's response                                         As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                                        Verified Support
                                        Jan 10, 2020
                                        NSDL e-Governance Infrastructure Customer Care's response                                         Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
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