NSDL e-Governance Infrastructure Complaints & Reviews

Address: #10, ADB quarters, Mysore Ooty road, sewage faram, Mysore, Karnataka

I open a APY account and money has been cut every month. I haven't received my PRN kit because of my change of address. So if I try to open the NPS app with PRAN number it will show as the ' PRAN number is not in data base', due to this I am unable to access my APY. Kindly help to resolve this problem as Soon as possible and provide my password if possible.

Feb 8, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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My Acknowledgement Number is 11027436 and the Acknowledgement Date is 06/01/2020. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 10 hours.

+1 photos

Feb 10, 2020

Complaint marked as Resolved

Verified Support

Jan 10, 2020

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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I am getting below error since 2 days and unable to complete the registration.

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime"

Now it seems the system is hung and i am unable to login to do the payment and complete the registration

Acknowledgement id: 11007739

Please help to resolve this urgently as i am unable to generate pran.

Feb 7, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

NSDL e-Governance Infrastructure Customer Care's response Dear Prasad,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Verified Support

Feb 18, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.

Verified Support

Feb 18, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.

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S

siri chinthoju

from Hyderabad, Telangana

Jan 9, 2020

I've applied my pan card through NSDL website, immediately after payment of 106 rs I got msg that your application has been failed please apply physically. Your refund will be within 7 working days but I didn't receive the refund yet.

not able to complete the registration in enps - Comment #3624180 - Image #0

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NSDL e-Governance Infrastructure Customer Care's response, Jan 30, 2020

Verified Support

To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

S

Sidddi

Jan 13, 2020

I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account. Please do something. Below is the token number for the same:
[protected]

not able to complete the registration in enps - Comment #3626760 - Image #0

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Sidddi's reply, Jan 11, 2020

I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account.

NSDL e-Governance Infrastructure Customer Care's response, Jan 30, 2020

Verified Support

To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

S

Sidddi

Jan 13, 2020

I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account. Please do something. Below is the token number for the same:
[protected]

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NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

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Address: 606001

I applied for pancard through nsdl using ekyc mode.
Payment deducted but otp not coming in mobile phone for pancard ekyc verification
Now i applied through normal way
I want my amount to be refunded
My temporary token no is mentioned below
How many days it will take to get my amt refunded
Done through nsdl service portal

Token no. [protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Jan 14, 2020

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Jan 14, 2020

Updated by kalam2020 I already applied for new pancard by visiting a data centre as it was urgent

Now i want my refund only

Please refund the amount as soon as possible to the same account

Verified Support

Jan 20, 2020

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Verified Support

Jan 22, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

Jan 22, 2020

Updated by kalam2020 No need of calling
Please refund the amount

I already received my pancard which i applied through data centre

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S

sundar10

Apr 7, 2021

I applied for pancard through nsdl using ekyc mode.
Payment deducted but otp not received in mobile phone for pancard ekyc verification
I want my amount to be refunded
My temporary token no : [[protected]]

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Address: Coastal chambers building Opp medivision ravipuram ernakulam, 682016

Dear sir,
I have applied for a new pan card in the name of shivam shah which dispatched our address in 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Feb 27, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response Thank you for approaching us with your query. Kindly provide the PAN / application acknowledgement / Token number or other transaction details of your query.

Verified Support

Jan 14, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 20, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 22, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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Raghavendra Gorle

from Hyderabad, Telangana

Jan 6, 2020

I have been paying the premium for more than 2 years.
When I try logging into my account, it says PRAN not found in the database.
My details are as below:
Name: GORLE RAGHAVENDRA GOWRI SHANKAR
PRAN:[protected]
I have opened it through ICICI bank.

Please do needful

Thanks and Regards,
Raghavendra

Reply

NSDL e-Governance Infrastructure Customer Care's response, Jan 29, 2020

Verified Support

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499

NSDL e-Governance Infrastructure Customer Care's response, Jan 31, 2020

Verified Support

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: [email protected], 411058

I have applied for correction in pan card (Acknowledgement no. [protected]).

Pan card no. Affps7732f
Name - gurudatta kamalakar savant
Date of birth[protected]

I need it urgent. As status showing that the pan application sent back to nsdl for audit by itd.

Check and revert back. Solve my issue as soon as possible.

Regards
Gurudatta savant

Feb 16, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response Dear Gurudatta,

Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.

Verified Support

Jan 14, 2020

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

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Address: 1st floor,Times Tower,Kamala Mills CompoundSenapati Bapat Marg,Lower Parel, Mumbai City, Maharashtra, 400013

Sir,

I opened an nps through bank of baroda, manjalpurbranch, vadodara, gujarat and contribute regularly. But i unable to track my contribution. While i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no.[protected] or email id. [protected]@yahoo.com

Beena atulkumar patel

Feb 10, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Verified Support

Jan 09, 2020

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Ghaziabad, Uttar Pradesh, 201014

I could not complete the registration and while attempting to log in again it says "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

Name: shubham tiwari
Acknowledgement number: 11019429
Acknowledgement date:[protected]
Dob: 15-02-91

Please help to resolve this at earliest so that i can complete my payment and registration.

Thanks

Feb 8, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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I have applied for a new pan card on 30 December 2019. I received acknowledgement number [protected] after payment and e-sign.

I also received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when I tried to check my application status it shows no record found.

I also got allotted pan, but when checked in income tax website it shows no record found on that number.

Please help me.

Feb 2, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

NSDL e-Governance Infrastructure Customer Care's response As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.

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Address: Gautam Buddh Nagar, Uttar Pradesh

Hello sir/ma'am
I submitted my pan application form through e-sign and paid the amount.I got my acknowledgement number (protected) on 30 dec 2019.But when i track the status of application it shows no record found.

I hope you'll fix this and share the solution with me as soon as possible.
Thanks You
Yours sincerely
Atanu Bakshi

+1 photos

Feb 16, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN.

Verified Support

Jan 07, 2020

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

Verified Support

Jan 10, 2020

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

Verified Support

Jan 14, 2020

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

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Address: Thane, Maharashtra, 421301

Sir,

I had open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN or login or even forget password, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible.

Name: Sudarshan Khawase
PRAN: 50

Feb 5, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2020

NSDL e-Governance Infrastructure Customer Care's response Dear Sudarshan,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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pushpender99966

from Jind, Haryana

Jan 3, 2020

I applied online for my pan card with e-kyc service.I got my pan card on mail same day.But the pan card is of no use to me as it says" invalid pan card " or "pan card not exist ".help me in this matter.

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Address: New Delhi, Delhi

I did payment for my pancard. Money got deducted from my paytm wallet but when it redirected to nsdl page it says transactions failed and i will be refunded my money back but i didn't got my refund yet wallet transactions id [protected] please refund my money. I did payment on 29 dec as i did from my wallet so refunds are instant. I haven't got it yet.

+1 photos

Feb 14, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2020

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Jan 07, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 10, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 14, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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Address: Meerut, Uttar Pradesh, 250002

I applied for pan card through e kyc mode on 23-dec-19 but my application stands incomplete because of not receiving otp on my mobile phone even after repeated attempts.
Unable to even refund my payment amount of rs 106.90 because the email id of nsdl is not accepting mails.
*find attached the non delivery screenshot from the mail id [protected]@nsdl.co.in*

Following are the details of my application

Token number : [protected]
Date of birth : 30/09/1995
Email id : [protected]@gmail.com
Mode of payment : google pay
*find attached the screenshot of the payment done through google pay.*

+2 photos

Feb 10, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2020

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Jan 02, 2020

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Jan 07, 2020

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

Verified Support

Jan 10, 2020

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

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I use nsdl website to create a pan card of my neighbor. Temporary token is [protected]. I use e-sign option for him. I have paid an amount of rs.106.90 using my paytm wallet. My balance was deducted from the bank on 17/12/2019 "but the transaction got failed and it was like transaction got failed we will refund the amount. But i didn't got the money. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i still didn't get any amount. Where is the amount of my pan application? I need all my money or create a new pan card. They have to close their website if they can't fix the bugs. This is the true failure of digital india. Do something for a change.

Feb 14, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2020

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Jan 07, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 10, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 14, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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Address: D 115, Surya palace, Meerut, Uttar Pradesh, 250002

I applied for pan card through e kyc aadhar but i am stuck on the last step where otp is asked. Even after repeated trials, i am unable to recieve otp. Also, the customer care number of nsdl office is also going unanswered.
I am providing the token number [protected] for reference.
I am facing great inconvenience because of that, since i need pan card number for my new job on urgent basis. Also, there is no place to file a complaint regarding refund of payment on nsdl website.
I hope that my problem is resolved soon

Feb 10, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2020

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Jan 07, 2020

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

Verified Support

Jan 10, 2020

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

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Address: 11

Dear sir/madam,

I open an nps but i am trying to set ipin in nps, it is showing pran not found in database, i am facing the problem right after i got my pran.

Please help me to resolve the issue as early as possible so that i can set my
Ipiin and login with system.

Below is my detail:

Name : jitendra kumar tripathi
Pran :[protected]
Email : [protected]@yahoo.com

Feb 1, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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Address: VPO-NAHAR, TEH-KOSLI, Rewari, Haryana, 123303

Sir
Amount deduct but transaction is failed.
My transaction paytm number is [protected].
Wallet transaction id - [protected].
Order id - 101005024149624122019232201577209920456.
My nsdl registered token number is - [protected].
My dob - 21/02/2001.
My email id - [protected]@gmail.com

So sir i request to return my deduct amount in my paytm wallet.
Name - ankit

+1 photos

Dec 27, 2019

Complaint marked as Resolved

My number is - 9817222165. My email address is - [email protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 30, 2019

Updated by Ankit Ganwal Jii MUJHE KAB MERA 107 RUPEE REFUND MILEGA

Verified Support

Jan 03, 2020

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 13, 2020

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

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Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Chandru

Feb 13, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Verified Support

Jan 03, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 13, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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C

chandru kadlajji

from Bengaluru, Karnataka

Jan 6, 2020

able to get the application status now. I hope this would be resolved soon.

thanks
Chandru

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I had applied for pan on nsdl website 3 days ago. I have submitted my details and the fee has been paid. Now when i try to complete my application going through the link provided in my e-mail, it states "your request cannot be processed. Please try after some time."
It has been 3 days and still i am not able to complete my application. What should i do now?
It is urgent. I need my pan as soon as possible.

+1 photos

Jan 8, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 26, 2019

Updated by Utsav08 My token no. is [protected].

Verified Support

Dec 31, 2019

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Dec 31, 2019

Updated by Utsav08 I have already sent my Temporary Token Number, Registered Date of Birth and Registered E-Mail ID to [protected]@nsdl.co.in.
My request ID is 975591.
Still no action has been taken till now.

Verified Support

Jan 03, 2020

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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Jan 13, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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Sir/madam,

I have applied for new pan card on 25th dec 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you

Feb 14, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Verified Support

Jan 02, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 14, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

NSDL e-Governance Infrastructure Complaints & Reviews

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