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3.5
Updated: Jan 16, 2026
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3581
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NSDL e-Governance Infrastructure reviews & complaints page 80

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J
Jale Manohar
from Hyderabad, Telangana
Dec 28, 2019
Resolved
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Resolved

I use nsdl website to create a pan card of my neighbor. Temporary token is [protected]. I use e-sign option for him. I have paid an amount of rs.106.90 using my paytm wallet. My balance was deducted from the bank on 17/12/2019 "but the transaction got failed and it was like transaction got failed we will refund the amount. But i didn't got the money. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i still didn't get any amount. Where is the amount of my pan application? I need all my money or create a new pan card. They have to close their website if they can't fix the bugs. This is the true failure of digital india. Do something for a change.
Feb 14, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2020
NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
Verified Support
Jan 07, 2020
NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Jan 10, 2020
NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Jan 14, 2020
NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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    Natasha Rastogi
    from Agra, Uttar Pradesh
    Dec 28, 2019
    Resolved
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    Resolved

    Address: D 115, Surya palace, Meerut, Uttar Pradesh, 250002

    I applied for pan card through e kyc aadhar but i am stuck on the last step where otp is asked. Even after repeated trials, i am unable to recieve otp. Also, the customer care number of nsdl office is also going unanswered.
    I am providing the token number [protected] for reference.
    I am facing great inconvenience because of that, since i need pan card number for my new job on urgent basis. Also, there is no place to file a complaint regarding refund of payment on nsdl website.
    I hope that my problem is resolved soon
    Feb 10, 2020
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jan 01, 2020
    NSDL e-Governance Infrastructure Customer Care's response     To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
    Verified Support
    Jan 07, 2020
    NSDL e-Governance Infrastructure Customer Care's response     As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
    Verified Support
    Jan 10, 2020
    NSDL e-Governance Infrastructure Customer Care's response     Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
    Helpful
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      J
      jeetu87
      from Hyderabad, Telangana
      Dec 27, 2019
      Resolved
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      Resolved

      Address: 11

      Dear sir/madam,

      I open an nps but i am trying to set ipin in nps, it is showing pran not found in database, i am facing the problem right after i got my pran.

      Please help me to resolve the issue as early as possible so that i can set my
      Ipiin and login with system.

      Below is my detail:

      Name : jitendra kumar tripathi
      Pran :[protected]
      Email : [protected]@yahoo.com
      Feb 1, 2020
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Dec 30, 2019
      NSDL e-Governance Infrastructure Customer Care's response       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        A
        Ankit Ganwal Jii
        from Gurgaon, Haryana
        Dec 27, 2019
        Resolved
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        Resolved

        Address: VPO-NAHAR, TEH-KOSLI, Rewari, Haryana, 123303

        Sir
        Amount deduct but transaction is failed.
        My transaction paytm number is [protected].
        Wallet transaction id - [protected].
        Order id - 101005024149624122019232201577209920456.
        My nsdl registered token number is - [protected].
        My dob - 21/02/2001.
        My email id - [protected]@gmail.com

        So sir i request to return my deduct amount in my paytm wallet.
        Name - ankit
        Dec 27, 2019
        Complaint marked as Resolved 
        My number is - 9817222165. My email address is - [email protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Dec 30, 2019
        Updated by Ankit Ganwal Jii         MUJHE KAB MERA 107 RUPEE REFUND MILEGA
        Verified Support
        Jan 03, 2020
        NSDL e-Governance Infrastructure Customer Care's response         Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
        Verified Support
        Jan 08, 2020
        NSDL e-Governance Infrastructure Customer Care's response         We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
        Verified Support
        Jan 13, 2020
        NSDL e-Governance Infrastructure Customer Care's response         As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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          C
          chandru kadlajji
          from Bengaluru, Karnataka
          Dec 26, 2019
          Resolved
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          Resolved

          Sir/madam,

          I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application

          Thanking you
          Chandru
          Feb 13, 2020
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Dec 31, 2019
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
          Verified Support
          Jan 03, 2020
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Verified Support
          Jan 08, 2020
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Verified Support
          Jan 13, 2020
          NSDL e-Governance Infrastructure Customer Care's response           As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
          View replies
          able to get the application status now. I hope this would be resolved soon.

          thanks
          Chandru
          Reply
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            U
            Utsav08
            from Samastipur, Bihar
            Dec 26, 2019
            Resolved
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            Resolved

            I had applied for pan on nsdl website 3 days ago. I have submitted my details and the fee has been paid. Now when i try to complete my application going through the link provided in my e-mail, it states "your request cannot be processed. Please try after some time."
            It has been 3 days and still i am not able to complete my application. What should i do now?
            It is urgent. I need my pan as soon as possible.
            Jan 8, 2020
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Dec 26, 2019
            Updated by Utsav08             My token no. is [protected].
            Verified Support
            Dec 31, 2019
            NSDL e-Governance Infrastructure Customer Care's response             To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
            Dec 31, 2019
            Updated by Utsav08             I have already sent my Temporary Token Number, Registered Date of Birth and Registered E-Mail ID to [protected]@nsdl.co.in.
            My request ID is 975591.
            Still no action has been taken till now.
            Verified Support
            Jan 03, 2020
            NSDL e-Governance Infrastructure Customer Care's response             Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
            Verified Support
            Jan 08, 2020
            NSDL e-Governance Infrastructure Customer Care's response             We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
            Verified Support
            Jan 13, 2020
            NSDL e-Governance Infrastructure Customer Care's response             As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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              K
              KillsGOD GAMING And Roast
              from Bahula, West Bengal
              Dec 25, 2019
              Resolved
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              Resolved

              Sir/madam,

              I have applied for new pan card on 25th dec 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application

              Thanking you
              Feb 14, 2020
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Dec 27, 2019
              NSDL e-Governance Infrastructure Customer Care's response               Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
              Verified Support
              Jan 02, 2020
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Jan 08, 2020
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Jan 14, 2020
              NSDL e-Governance Infrastructure Customer Care's response               As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                S
                shrirajyadav
                from Mathura, Uttar Pradesh
                Dec 25, 2019
                Resolved
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                Resolved

                Address: 246725

                When i entered my details on the site to verify my pan it showed me no record found. I just wanted to know why it is so.
                My pan number is atfpy2266e.
                My surname is yadav. And my date of birth is[protected].
                I have to link my pan card with adhaar.
                On verifying the pan by entering thee details it shows that "no record found"
                Kindly answer me or resolve my problem
                Feb 14, 2020
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Dec 27, 2019
                NSDL e-Governance Infrastructure Customer Care's response                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                Verified Support
                Jan 02, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                Verified Support
                Jan 08, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                Verified Support
                Jan 14, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
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                  D
                  Dharmendra2411
                  from Ahmedabad, Gujarat
                  Dec 23, 2019
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                  Address: Sarjapur Road, Bangalore, Karnataka, 562107

                  Applied for fresh TAN on 5th Oct, 2019. A TAN allotment letter was downloaded allotting BLRD07499C to the undersigned. However, when checked with Incometax website Know Your TAN, details, address, TAN AO codes shown are different. As confirmed from NSDL call centre, TDS has been also filed in 2010 through same TAN. Kindly verify and resolve.
                  Ph:[protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    G
                    Grim empire
                    from Ahmedabad, Gujarat
                    Dec 23, 2019
                    Resolved
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                    Resolved

                    Hello sir i was applied for e sign in pan application but my pan application is failed thats shows your demographic details mismatch even i fill right details
                    Nd pleas tell me why thats hapens every time pleas guide me
                    Pleas refund my money

                    Token number:[protected]

                    Upi ref:[protected].

                    Email: [protected]@gmail.com

                    Date of birth: 04 dec 1997

                    Please refund my money.
                    Feb 1, 2020
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 27, 2019
                    NSDL e-Governance Infrastructure Customer Care's response                     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                    Verified Support
                    Dec 31, 2019
                    NSDL e-Governance Infrastructure Customer Care's response                     As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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                      A
                      ajitkumar padhy
                      from Bengaluru, Karnataka
                      Dec 22, 2019
                      Resolved
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                      Resolved

                      Dear sir/madam,

                      I opened an nps account through sbi online banking and got the pran number. But when trying to set ipin, it is showing "pran not found in database".
                      Why it is not there in database after the pran is generated?
                      Please resolve the issue as early as possible or send my password to my mobile no. Or email id. I have not share my pran here, if you need my pran to resolve my issue, please ask me through email or by sms.

                      Thank you.

                      Name: ajit kumar padhi
                      Pran:
                      Mobile no. :- [protected]
                      Email id: [protected]@gmail.com
                      Jan 28, 2020
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 24, 2019
                      NSDL e-Governance Infrastructure Customer Care's response                       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                      Verified Support
                      Dec 27, 2019
                      NSDL e-Governance Infrastructure Customer Care's response                       This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        N
                        Narayana_1986
                        from Hospet, Karnataka
                        Dec 21, 2019
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                        nsdl e-governance infrastructure pran not found in database of nps cra

                        Address: CV Raman nagar, 560098

                        Sir,

                        I opened an atal pension yojana (Apy) and contribute regularly. But i am unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                        Email id.: narayanshetty. [protected]@gmail.com
                        My mobile no - [protected]...
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                        R
                        R45k
                        from Delhi, Delhi
                        Dec 16, 2019
                        Resolved
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                        Resolved

                        Address: Maha laxmi garden near Doltabad flyover front of shani Mandir courier service centre., Gurgaon, Haryana, 122001

                        I am applying for pan card is 27th.November 019 & he send for 7th.dec. but our area courier service center is not send ..I after some days I complained against this issue for email.& And front of Our courier service center who near by me but he toking me with very rudely.badly.and demand.a wait for some day after some day he tell my pan card is send on my order but in reality he not send .
                        He send another shop .and not informed me. At this time I am frustrated.this pan card services centers.. at this time 16th.he not give my pan card ..I want a solution. against this problem
                        Jan 31, 2020
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 19, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                        Verified Support
                        Dec 24, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                        Verified Support
                        Dec 27, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                        Verified Support
                        Dec 31, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                        Verified Support
                        Dec 31, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         Inconvenience caused is highly regretted. Kindly DM your contact details, so that our support team will contact you and assist you in respect of your query.
                        View replies
                        I applied for a PAN card online. I made the payment and after that for eKYC, I did not receive any OTP on my number linked to aadhaar card
                        Reply
                        NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                        Verified Support
                        To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                        NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019
                        Verified Support
                        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                        NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020
                        Verified Support
                        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                        NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020
                        Verified Support
                        As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                          A
                          AJITHKUMAR V
                          from Bengaluru, Karnataka
                          Dec 14, 2019
                          Resolved
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                          Resolved

                          Sir,
                          I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                          Name: pankaja deshpande
                          Pran:[protected]
                          Mobile no.[protected]
                          Email id: pankaja.[protected]@gmail.com

                          Thanking you
                          Jan 17, 2020
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 16, 2019
                          NSDL e-Governance Infrastructure Customer Care's response                           Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                            A
                            Ar. Vicky
                            from Arakkonam, Tamil Nadu
                            Dec 18, 2019
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                            I have applied e-pan card in NSDL website, i have filled everything in that online form and at last in the payment process 71.90 rs have been deducted but it said payment failed try again. I did this for three times on 10/12/2019,
                            in paytm transactionn id is S11535178 and M1646102 and M1641989 these are three transaction id. The refund doesn't happen still today i need information about that transaction id and Kindly proceed for refund to my same account. I have attached the transaction id number in three different file.
                            Thank you.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 23, 2019
                            NSDL e-Governance Infrastructure Customer Care's response                             To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                            Verified Support
                            Dec 24, 2019
                            NSDL e-Governance Infrastructure Customer Care's response                             We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            Verified Support
                            Dec 27, 2019
                            NSDL e-Governance Infrastructure Customer Care's response                             We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            Verified Support
                            Dec 31, 2019
                            NSDL e-Governance Infrastructure Customer Care's response                             As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                            Jan 05, 2020
                            Updated by Ar. Vicky                             Token number : [protected]
                            DATE OF BIRTH : 16/07/1997
                            EMAIL ID : ar.[protected]@gmail.com
                            View replies
                            I have sent my temporary token number with registered date of birth with email id.
                            Verify that and need refund as soon as possible kindly..
                            Reply
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                              S
                              Sumitgujjaini
                              from Kanpur, Uttar Pradesh
                              Dec 11, 2019
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                              Address: Kanpur, Uttar Pradesh, 208022

                              Same PAN Number is issued to two different people. We both have same Name(Sumit Gupta), Father's Name(Prem Chandra Gupta) and D.O.B(01/08/1994).
                              I came to know it when i received call from bank's legal person who was telling me to pay my pending EMI's of a loan (Which i have not taken at all).

                              Name : Sumit Gupta
                              Ph No : [protected]
                              PAN No : BLKPG6405P
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 16, 2019
                              NSDL e-Governance Infrastructure Customer Care's response                               Kindly email us the color scan copy of Aadhaar card of the applicant along with contact number at [protected]@NSDL.CO.IN and [protected]@NSDL.CO.IN We will investigate the matter and revert you shortly.
                              Verified Support
                              Dec 18, 2019
                              NSDL e-Governance Infrastructure Customer Care's response                               Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                              Verified Support
                              Dec 20, 2019
                              NSDL e-Governance Infrastructure Customer Care's response                               Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                              Verified Support
                              Dec 24, 2019
                              NSDL e-Governance Infrastructure Customer Care's response                               As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                              Jan 05, 2020
                              Updated by Sumitgujjaini                               I have not received any call because the number you were trying to call was of another person whose pan number is allotted to me also I can’t contact you because the number or email you mentioned here is protected, please call me on +[protected].
                              View replies
                              Same PAN issued to two persons, pls. help to resolve the same.
                              Reply
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                                Kamala Sundaram
                                from Mumbai, Maharashtra
                                Dec 10, 2019
                                Resolved
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                                Hi,
                                I opted for e-sign in my online pan application, at the last stage the otp was not received in time. I opted for fresh otp but now it says that the e-sign has failed, you have to apply through physical mode. I have already made the payment and submitted documents online.
                                Pls reactivate the token number and let me complete the e-sign process
                                Token no. [protected]
                                Mobile no [protected] / [protected]
                                Jan 22, 2020
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 11, 2019
                                NSDL e-Governance Infrastructure Customer Care's response                                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                Verified Support
                                Dec 13, 2019
                                NSDL e-Governance Infrastructure Customer Care's response                                 As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                                Verified Support
                                Dec 17, 2019
                                NSDL e-Governance Infrastructure Customer Care's response                                 Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
                                View replies
                                PRAN not found in Database Error. Unable to generate statement
                                PRAN[protected]
                                Name-Shivangi Sharma
                                Mobile-[protected]
                                Reply
                                NSDL e-Governance Infrastructure Customer Care's response, Dec 24, 2019
                                Verified Support
                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                                NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                                Verified Support
                                This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  dhruvjoshi43
                                  from Noida, Uttar Pradesh
                                  Dec 9, 2019
                                  Resolved
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                                  Address: Tanakpur road ,tigri chauraha,amoun, ,khatima, udhamsingh nagar,, Uttarakhand, Udham Singh Nagar, Uttarakhand, 262308

                                  I have applied for on line pan card application and had completed paying through online. My pan application token no is [protected].

                                  I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                                  Exception in generating esign user pdf inside esign controller for token no. [protected]

                                  Please help to resolve this issue immediately. As i have already made the payment to nsdl.

                                  Thanks
                                  Dhruv joshi
                                  Jan 20, 2020
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 11, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response                                   To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                  Verified Support
                                  Dec 13, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  Verified Support
                                  Dec 17, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  Verified Support
                                  Dec 20, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response                                   As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                                  View replies
                                  Kindly resolve this issue. I am getting the following error message below mentioned.
                                  Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

                                  ACK NO :11992853
                                  ACK DATE : 03/12/2019
                                  Reply
                                  NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                                  Verified Support
                                  Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                                  NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019
                                  Verified Support
                                  Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                                  NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020
                                  Verified Support
                                  Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                                  NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020
                                  Verified Support
                                  As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
                                  Hi Team,

                                  I repeatedly tried for e verification of my PAN application by entering correct OTP on the NSDL website. But I am getting Your Request cannot be processed. Please try after sometime message.
                                  Temporary Token No : [protected]

                                  Please resolve the problem ASAP
                                  Reply
                                  NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                                  Verified Support
                                  To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                                  NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019
                                  Verified Support
                                  We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                                  NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020
                                  Verified Support
                                  We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                                  NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020
                                  Verified Support
                                  As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                                    irahulag
                                    from Mumbai, Maharashtra
                                    Dec 8, 2019
                                    Resolved
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                                    My name is rahul agrawal. My apy account is with pnb bank but i have not received pran either physically or electronically also i m not able to check my statement of transaction or view apy e-pran through your website even by selecting the option without pran details. Every time i try, i get the message 'no results found'.
                                    I even visited pnb branch where account was opened but staff was least interested in resolving my query and hence i still don't have the answer.
                                    Kindly look into the matter and provide me with the required details at the earliest. You can reach to me for providing the required details or otherwise at [protected]@yahoo.com
                                    Jan 9, 2020
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 09, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                    View replies
                                    I have filled form and paid via online payment .
                                    I have also submitted aadhar otp 2 times still only one message appears -Exception in generating Esign User PDF inside EsignController for token no [protected]
                                    My token number is [protected]
                                    please resolve my problem as soon as possible
                                    Regards
                                    Raj kisan dere
                                    Reply
                                    NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                                    Verified Support
                                    To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                                    NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019
                                    Verified Support
                                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                                    NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020
                                    Verified Support
                                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                                    NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020
                                    Verified Support
                                    As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
                                    I Went Through The Usual Process, Filled in all The Required Details.Paid Through UPI, Authenticated AADHAR, WHEN I SUBMITTED THE OTP It Says
                                    "Your e-Sign/e-KYC based request has failed hence you cannot proceed the application with e-KYC mode..."
                                    Plus Money Has Been DebittED From My Account.
                                    Reply
                                    NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                                    Verified Support
                                    To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                                    NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019
                                    Verified Support
                                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                                    NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020
                                    Verified Support
                                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                                    NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020
                                    Verified Support
                                    As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                                      C
                                      Chang Gogoi
                                      from Mumbai, Maharashtra
                                      Dec 8, 2019
                                      Mar 10, 2023
                                      This thread was updated on Mar 10, 2023
                                      Resolved
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                                      Resolved

                                      pan card apply

                                      Applied for pan card but got this in status as i used prefix late...

                                      We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details

                                      1. Words like shri, late, dr, ms, mr, mrs, m/s, kumari, smt., alias etc are not allowed.

                                      Re-apply with correct details using online facility at https://tin.tin.nsdl.com/pan/index.html.
                                      br...
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