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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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S
shrirajyadav
from Mathura, Uttar Pradesh
Dec 25, 2019
Resolved
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Resolved

Address: 246725

When i entered my details on the site to verify my pan it showed me no record found. I just wanted to know why it is so.
My pan number is atfpy2266e.
My surname is yadav. And my date of birth is[protected].
I have to link my pan card with adhaar.
On verifying the pan by entering thee details it shows that "no record found"
Kindly answer me or resolve my problem
Feb 14, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2019
NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
Verified Support
Jan 02, 2020
NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
Verified Support
Jan 08, 2020
NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
Verified Support
Jan 14, 2020
NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
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    D
    Dharmendra2411
    from Ahmedabad, Gujarat
    Dec 23, 2019
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    Address: Sarjapur Road, Bangalore, Karnataka, 562107

    Applied for fresh TAN on 5th Oct, 2019. A TAN allotment letter was downloaded allotting BLRD07499C to the undersigned. However, when checked with Incometax website Know Your TAN, details, address, TAN AO codes shown are different. As confirmed from NSDL call centre, TDS has been also filed in 2010 through same TAN. Kindly verify and resolve.
    Ph:[protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      G
      Grim empire
      from Ahmedabad, Gujarat
      Dec 23, 2019
      Resolved
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      Resolved

      Hello sir i was applied for e sign in pan application but my pan application is failed thats shows your demographic details mismatch even i fill right details
      Nd pleas tell me why thats hapens every time pleas guide me
      Pleas refund my money

      Token number:[protected]

      Upi ref:[protected].

      Email: [protected]@gmail.com

      Date of birth: 04 dec 1997

      Please refund my money.
      +1 photos
      Feb 1, 2020
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Dec 27, 2019
      NSDL e-Governance Infrastructure Customer Care's response       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
      Verified Support
      Dec 31, 2019
      NSDL e-Governance Infrastructure Customer Care's response       As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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        A
        ajitkumar padhy
        from Bengaluru, Karnataka
        Dec 22, 2019
        Resolved
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        Resolved

        Dear sir/madam,

        I opened an nps account through sbi online banking and got the pran number. But when trying to set ipin, it is showing "pran not found in database".
        Why it is not there in database after the pran is generated?
        Please resolve the issue as early as possible or send my password to my mobile no. Or email id. I have not share my pran here, if you need my pran to resolve my issue, please ask me through email or by sms.

        Thank you.

        Name: ajit kumar padhi
        Pran:
        Mobile no. :- [protected]
        Email id: [protected]@gmail.com
        Jan 28, 2020
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Dec 24, 2019
        NSDL e-Governance Infrastructure Customer Care's response         Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
        Verified Support
        Dec 27, 2019
        NSDL e-Governance Infrastructure Customer Care's response         This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          N
          Narayana_1986
          from Hospet, Karnataka
          Dec 21, 2019
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          nsdl e-governance infrastructure pran not found in database of nps cra

          Address: CV Raman nagar, 560098

          Sir,

          I opened an atal pension yojana (Apy) and contribute regularly. But i am unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

          Email id.: narayanshetty. [protected]@gmail.com
          My mobile no - [protected]...
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          R
          R45k
          from Delhi, Delhi
          Dec 16, 2019
          Resolved
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          Resolved

          Address: Maha laxmi garden near Doltabad flyover front of shani Mandir courier service centre., Gurgaon, Haryana, 122001

          I am applying for pan card is 27th.November 019 & he send for 7th.dec. but our area courier service center is not send ..I after some days I complained against this issue for email.& And front of Our courier service center who near by me but he toking me with very rudely.badly.and demand.a wait for some day after some day he tell my pan card is send on my order but in reality he not send .
          He send another shop .and not informed me. At this time I am frustrated.this pan card services centers.. at this time 16th.he not give my pan card ..I want a solution. against this problem
          +1 photos
          Jan 31, 2020
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Dec 19, 2019
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Verified Support
          Dec 24, 2019
          NSDL e-Governance Infrastructure Customer Care's response           Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
          Verified Support
          Dec 27, 2019
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Verified Support
          Dec 31, 2019
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Verified Support
          Dec 31, 2019
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. Kindly DM your contact details, so that our support team will contact you and assist you in respect of your query.
          View replies
          I applied for a PAN card online. I made the payment and after that for eKYC, I did not receive any OTP on my number linked to aadhaar card
          Reply
          NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
          Verified Support
          To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
          NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019
          Verified Support
          We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
          NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020
          Verified Support
          We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
          NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020
          Verified Support
          As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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            A
            AJITHKUMAR V
            from Bengaluru, Karnataka
            Dec 14, 2019
            Resolved
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            Resolved

            Sir,
            I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

            Name: pankaja deshpande
            Pran:[protected]
            Mobile no.[protected]
            Email id: pankaja.[protected]@gmail.com

            Thanking you
            Jan 17, 2020
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Dec 16, 2019
            NSDL e-Governance Infrastructure Customer Care's response             Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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              A
              Ar. Vicky
              from Arakkonam, Tamil Nadu
              Dec 18, 2019
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              I have applied e-pan card in NSDL website, i have filled everything in that online form and at last in the payment process 71.90 rs have been deducted but it said payment failed try again. I did this for three times on 10/12/2019,
              in paytm transactionn id is S11535178 and M1646102 and M1641989 these are three transaction id. The refund doesn't happen still today i need information about that transaction id and Kindly proceed for refund to my same account. I have attached the transaction id number in three different file.
              Thank you.
              +3 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Dec 23, 2019
              NSDL e-Governance Infrastructure Customer Care's response               To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
              Verified Support
              Dec 24, 2019
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Dec 27, 2019
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Dec 31, 2019
              NSDL e-Governance Infrastructure Customer Care's response               As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
              Jan 05, 2020
              Updated by Ar. Vicky               Token number : [protected]
              DATE OF BIRTH : 16/07/1997
              EMAIL ID : ar.[protected]@gmail.com
              View replies
              I have sent my temporary token number with registered date of birth with email id.
              Verify that and need refund as soon as possible kindly..
              Reply
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                S
                Sumitgujjaini
                from Kanpur, Uttar Pradesh
                Dec 11, 2019
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                Address: Kanpur, Uttar Pradesh, 208022

                Same PAN Number is issued to two different people. We both have same Name(Sumit Gupta), Father's Name(Prem Chandra Gupta) and D.O.B(01/08/1994).
                I came to know it when i received call from bank's legal person who was telling me to pay my pending EMI's of a loan (Which i have not taken at all).

                Name : Sumit Gupta
                Ph No : [protected]
                PAN No : BLKPG6405P
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Dec 16, 2019
                NSDL e-Governance Infrastructure Customer Care's response                 Kindly email us the color scan copy of Aadhaar card of the applicant along with contact number at [protected]@NSDL.CO.IN and [protected]@NSDL.CO.IN We will investigate the matter and revert you shortly.
                Verified Support
                Dec 18, 2019
                NSDL e-Governance Infrastructure Customer Care's response                 Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                Verified Support
                Dec 20, 2019
                NSDL e-Governance Infrastructure Customer Care's response                 Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                Verified Support
                Dec 24, 2019
                NSDL e-Governance Infrastructure Customer Care's response                 As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                Jan 05, 2020
                Updated by Sumitgujjaini                 I have not received any call because the number you were trying to call was of another person whose pan number is allotted to me also I can’t contact you because the number or email you mentioned here is protected, please call me on +[protected].
                View replies
                Same PAN issued to two persons, pls. help to resolve the same.
                Reply
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                  K
                  Kamala Sundaram
                  from Mumbai, Maharashtra
                  Dec 10, 2019
                  Resolved
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                  Resolved

                  Hi,
                  I opted for e-sign in my online pan application, at the last stage the otp was not received in time. I opted for fresh otp but now it says that the e-sign has failed, you have to apply through physical mode. I have already made the payment and submitted documents online.
                  Pls reactivate the token number and let me complete the e-sign process
                  Token no. [protected]
                  Mobile no [protected] / [protected]
                  Jan 22, 2020
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 11, 2019
                  NSDL e-Governance Infrastructure Customer Care's response                   This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                  Verified Support
                  Dec 13, 2019
                  NSDL e-Governance Infrastructure Customer Care's response                   As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                  Verified Support
                  Dec 17, 2019
                  NSDL e-Governance Infrastructure Customer Care's response                   Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
                  View replies
                  PRAN not found in Database Error. Unable to generate statement
                  PRAN[protected]
                  Name-Shivangi Sharma
                  Mobile-[protected]
                  Reply
                  NSDL e-Governance Infrastructure Customer Care's response, Dec 24, 2019
                  Verified Support
                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                  NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                  Verified Support
                  This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    D
                    dhruvjoshi43
                    from Noida, Uttar Pradesh
                    Dec 9, 2019
                    Resolved
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                    Resolved

                    Address: Tanakpur road ,tigri chauraha,amoun, ,khatima, udhamsingh nagar,, Uttarakhand, Udham Singh Nagar, Uttarakhand, 262308

                    I have applied for on line pan card application and had completed paying through online. My pan application token no is [protected].

                    I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                    Exception in generating esign user pdf inside esign controller for token no. [protected]

                    Please help to resolve this issue immediately. As i have already made the payment to nsdl.

                    Thanks
                    Dhruv joshi
                    +1 photos
                    Jan 20, 2020
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 11, 2019
                    NSDL e-Governance Infrastructure Customer Care's response                     To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                    Verified Support
                    Dec 13, 2019
                    NSDL e-Governance Infrastructure Customer Care's response                     We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    Verified Support
                    Dec 17, 2019
                    NSDL e-Governance Infrastructure Customer Care's response                     We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    Verified Support
                    Dec 20, 2019
                    NSDL e-Governance Infrastructure Customer Care's response                     As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                    View replies
                    Kindly resolve this issue. I am getting the following error message below mentioned.
                    Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

                    ACK NO :11992853
                    ACK DATE : 03/12/2019
                    Reply
                    NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                    Verified Support
                    Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                    NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019
                    Verified Support
                    Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                    NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020
                    Verified Support
                    Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                    NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020
                    Verified Support
                    As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
                    Hi Team,

                    I repeatedly tried for e verification of my PAN application by entering correct OTP on the NSDL website. But I am getting Your Request cannot be processed. Please try after sometime message.
                    Temporary Token No : [protected]

                    Please resolve the problem ASAP

                    exception in generating esign user pdf - Comment #3607483 - Image #0
                    Reply
                    NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                    Verified Support
                    To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                    NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019
                    Verified Support
                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                    NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020
                    Verified Support
                    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                    NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020
                    Verified Support
                    As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                      I
                      irahulag
                      from Mumbai, Maharashtra
                      Dec 8, 2019
                      Resolved
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                      Resolved

                      My name is rahul agrawal. My apy account is with pnb bank but i have not received pran either physically or electronically also i m not able to check my statement of transaction or view apy e-pran through your website even by selecting the option without pran details. Every time i try, i get the message 'no results found'.
                      I even visited pnb branch where account was opened but staff was least interested in resolving my query and hence i still don't have the answer.
                      Kindly look into the matter and provide me with the required details at the earliest. You can reach to me for providing the required details or otherwise at [protected]@yahoo.com
                      Jan 9, 2020
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 09, 2019
                      NSDL e-Governance Infrastructure Customer Care's response                       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                      View replies
                      I have filled form and paid via online payment .
                      I have also submitted aadhar otp 2 times still only one message appears -Exception in generating Esign User PDF inside EsignController for token no [protected]
                      My token number is [protected]
                      please resolve my problem as soon as possible
                      Regards
                      Raj kisan dere

                      pran not received and details not available on website - Comment #3603028 - Image #0
                      Reply
                      NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                      Verified Support
                      To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                      NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019
                      Verified Support
                      We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                      NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020
                      Verified Support
                      We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                      NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020
                      Verified Support
                      As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
                      I Went Through The Usual Process, Filled in all The Required Details.Paid Through UPI, Authenticated AADHAR, WHEN I SUBMITTED THE OTP It Says
                      "Your e-Sign/e-KYC based request has failed hence you cannot proceed the application with e-KYC mode..."
                      Plus Money Has Been DebittED From My Account.
                      Reply
                      NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019
                      Verified Support
                      To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                      NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019
                      Verified Support
                      We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                      NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020
                      Verified Support
                      We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                      NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020
                      Verified Support
                      As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                        C
                        Chang Gogoi
                        from Mumbai, Maharashtra
                        Dec 8, 2019
                        Mar 10, 2023
                        This thread was updated on Mar 10, 2023
                        Resolved
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                        Resolved

                        pan card apply

                        Applied for pan card but got this in status as i used prefix late...

                        We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details

                        1. Words like shri, late, dr, ms, mr, mrs, m/s, kumari, smt., alias etc are not allowed.

                        Re-apply with correct details using online facility at https://tin.tin.nsdl.com/pan/index.html.
                        br...
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                        N
                        Nilesh Dhyani
                        from Delhi, Delhi
                        Dec 7, 2019
                        Resolved
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                        Resolved

                        I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
                        The payment got deducted and it took me to the aadhar verification process. I entered the correct otp several times and it kept saying 'your request cannot be processed, please try after some time.'

                        My token no is:[protected]
                        Email: [protected]@gmail.com
                        Dob: 24/09/1998

                        Please resolve my problem as soon as possible
                        +1 photos
                        Jan 25, 2020
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 10, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         Inconvenience caused is highly regretted. To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                        Verified Support
                        Dec 12, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Verified Support
                        Dec 17, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Verified Support
                        Dec 19, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                          R
                          Raj Dere
                          from Vasai-Virar, Maharashtra
                          Dec 7, 2019
                          Resolved
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                          Resolved

                          Address: PLOT.NO-D/92,SECTOR-20, 400706

                          I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected]

                          I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                          Exception in generating esign user pdf inside esigncontroller for token no.
                          [protected]
                          Please help to resolve this issue immediately. As i have already made the payment to nsdl.

                          Thanks
                          Raj kisan dere
                          +1 photos
                          Jan 19, 2020
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 10, 2019
                          NSDL e-Governance Infrastructure Customer Care's response                           To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in
                          Verified Support
                          Dec 12, 2019
                          NSDL e-Governance Infrastructure Customer Care's response                           We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Verified Support
                          Dec 17, 2019
                          NSDL e-Governance Infrastructure Customer Care's response                           We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Verified Support
                          Dec 19, 2019
                          NSDL e-Governance Infrastructure Customer Care's response                           As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                            G
                            gurjeetcics
                            from Ludhiana, Punjab
                            Dec 7, 2019
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                            Address: 191-c Preet nagar Ladowali Road Jalandhar, Jalandhar, Punjab, 144001

                            Dear sir,
                            My self gurjeet singh having two trading account in karvay stock broker in jalandhar branch. Account no is 1972853 and 1972544 in the name of jasbir kaur w/o gurjeet singh and gurjeet singh s/o harnam singh respectively.
                            Our demate account no is in[protected] and in[protected] of nsdl account linked with karvay stock broker.
                            Many time i was send email to karvay but karvay not reply for my compalint. Kindly transfer our share as soon as possible.
                            Thanks
                            +2 photos
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              S
                              Shaifali Sonkar
                              from Varanasi, Uttar Pradesh
                              Dec 6, 2019
                              Resolved
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                              Resolved

                              pran kit not received yet

                              Address: 117/656-2 k block ambedkar nagar kanpur, 208025

                              On 26 feb i have got a msg that your pran kit was dispatched to your communication address and now its been 10 months almost i have not received my pran kit... I have mailed abt this to my department bt not got satisfied rply... Now i track my consignment nb it was dispatched to other pin and to other state... The same consignment nb alloted to other or my pran kit was dispatched to other state after 10 mnths... Help me abt this plzzz???...
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                              prasad dhadve
                              from Mumbai, Maharashtra
                              Dec 6, 2019
                              Resolved
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                              Resolved

                              Address: 400101

                              I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                              Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                              Now its been over a month but neither the refund has come nor e-kyc has completed.
                              Please refund my money. Details are given below:
                              Token no. [protected]
                              Dob: 19/10/1989
                              Name prasad dhadve
                              E mail: pr89. [protected]@gmail.com
                              Jan 12, 2020
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 10, 2019
                              NSDL e-Governance Infrastructure Customer Care's response                               This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              Verified Support
                              Dec 10, 2019
                              NSDL e-Governance Infrastructure Customer Care's response                               Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
                              Verified Support
                              Dec 10, 2019
                              NSDL e-Governance Infrastructure Customer Care's response                               Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
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                                S
                                saikumar0204
                                from Delhi, Delhi
                                Dec 6, 2019
                                Resolved
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                                Resolved

                                I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

                                I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                                Exception in generating esign user pdf inside esigncontroller for token no. [protected]

                                Please help to resolve this issue immediately. As i have already made the payment to nsdl.

                                Thanks
                                Chodipilli sai kumar
                                +1 photos
                                Jan 19, 2020
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 10, 2019
                                NSDL e-Governance Infrastructure Customer Care's response                                 To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                Verified Support
                                Dec 12, 2019
                                NSDL e-Governance Infrastructure Customer Care's response                                 We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Verified Support
                                Dec 17, 2019
                                NSDL e-Governance Infrastructure Customer Care's response                                 We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Verified Support
                                Dec 19, 2019
                                NSDL e-Governance Infrastructure Customer Care's response                                 As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                                  R
                                  ravikumaran98
                                  from Chennai, Tamil Nadu
                                  Dec 5, 2019
                                  Resolved
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                                  Resolved

                                  Address: 3(1),ESWARAMOORTHI NAGAR, 6TH STREET,VELLINGADU, 641604

                                  I have applied for reprint of pan card last week. The amount got deducted but still i couldn't track my pan card status. I also have the acknowledgement copy with me. I am in urgent need because i need to open a bank account and i have pan card copy. But the banks are strictly allowing only to bring a original while opening a bank account. Pls try to help me
                                  Jan 12, 2020
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 10, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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