NSDL e-Governance Infrastructure Complaints & Reviews

I use nsdl website to create a pan card of my neighbor. Temporary token is [protected]. I use e-sign option for him. I have paid an amount of rs.106.90 using my paytm wallet. My balance was deducted from the bank on 17/12/2019 "but the transaction got failed and it was like transaction got failed we will refund the amount. But i didn't got the money. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i still didn't get any amount. Where is the amount of my pan application? I need all my money or create a new pan card. They have to close their website if they can't fix the bugs. This is the true failure of digital india. Do something for a change.

Feb 14, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2020

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Jan 07, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 10, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 14, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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Address: D 115, Surya palace, Meerut, Uttar Pradesh, 250002

I applied for pan card through e kyc aadhar but i am stuck on the last step where otp is asked. Even after repeated trials, i am unable to recieve otp. Also, the customer care number of nsdl office is also going unanswered.
I am providing the token number [protected] for reference.
I am facing great inconvenience because of that, since i need pan card number for my new job on urgent basis. Also, there is no place to file a complaint regarding refund of payment on nsdl website.
I hope that my problem is resolved soon

Feb 10, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2020

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Jan 07, 2020

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

Verified Support

Jan 10, 2020

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

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Address: 11

Dear sir/madam,

I open an nps but i am trying to set ipin in nps, it is showing pran not found in database, i am facing the problem right after i got my pran.

Please help me to resolve the issue as early as possible so that i can set my
Ipiin and login with system.

Below is my detail:

Name : jitendra kumar tripathi
Pran :[protected]
Email : [protected]@yahoo.com

Feb 1, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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Address: VPO-NAHAR, TEH-KOSLI, Rewari, Haryana, 123303

Sir
Amount deduct but transaction is failed.
My transaction paytm number is [protected].
Wallet transaction id - [protected].
Order id - 101005024149624122019232201577209920456.
My nsdl registered token number is - [protected].
My dob - 21/02/2001.
My email id - [protected]@gmail.com

So sir i request to return my deduct amount in my paytm wallet.
Name - ankit

Dec 27, 2019

Complaint marked as Resolved

My number is - 9817222165. My email address is - [email protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 30, 2019

Updated by Ankit Ganwal Jii MUJHE KAB MERA 107 RUPEE REFUND MILEGA

Verified Support

Jan 03, 2020

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 13, 2020

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

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Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Chandru

Feb 13, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Verified Support

Jan 03, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 13, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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chandru kadlajji

from Bengaluru, Karnataka

Jan 6, 2020

able to get the application status now. I hope this would be resolved soon.

thanks
Chandru

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I had applied for pan on nsdl website 3 days ago. I have submitted my details and the fee has been paid. Now when i try to complete my application going through the link provided in my e-mail, it states "your request cannot be processed. Please try after some time."
It has been 3 days and still i am not able to complete my application. What should i do now?
It is urgent. I need my pan as soon as possible.

Jan 8, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 26, 2019

Updated by Utsav08 My token no. is [protected].

Verified Support

Dec 31, 2019

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Dec 31, 2019

Updated by Utsav08 I have already sent my Temporary Token Number, Registered Date of Birth and Registered E-Mail ID to [protected]@nsdl.co.in.
My request ID is 975591.
Still no action has been taken till now.

Verified Support

Jan 03, 2020

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 13, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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Sir/madam,

I have applied for new pan card on 25th dec 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you

Feb 14, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Verified Support

Jan 02, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Jan 14, 2020

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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Address: 246725

When i entered my details on the site to verify my pan it showed me no record found. I just wanted to know why it is so.
My pan number is atfpy2266e.
My surname is yadav. And my date of birth is[protected].
I have to link my pan card with adhaar.
On verifying the pan by entering thee details it shows that "no record found"
Kindly answer me or resolve my problem

Feb 14, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Jan 02, 2020

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Verified Support

Jan 08, 2020

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

Verified Support

Jan 14, 2020

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

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Address: Sarjapur Road, Bangalore, Karnataka, 562107

Applied for fresh TAN on 5th Oct, 2019. A TAN allotment letter was downloaded allotting BLRD07499C to the undersigned. However, when checked with Incometax website Know Your TAN, details, address, TAN AO codes shown are different. As confirmed from NSDL call centre, TDS has been also filed in 2010 through same TAN. Kindly verify and resolve.
Ph:[protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Hello sir i was applied for e sign in pan application but my pan application is failed thats shows your demographic details mismatch even i fill right details
Nd pleas tell me why thats hapens every time pleas guide me
Pleas refund my money

Token number:[protected]

Upi ref:[protected].

Email: [protected]@gmail.com

Date of birth: 04 dec 1997

Please refund my money.

Feb 1, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Dec 31, 2019

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

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Dear sir/madam,

I opened an nps account through sbi online banking and got the pran number. But when trying to set ipin, it is showing "pran not found in database".
Why it is not there in database after the pran is generated?
Please resolve the issue as early as possible or send my password to my mobile no. Or email id. I have not share my pran here, if you need my pran to resolve my issue, please ask me through email or by sms.

Thank you.

Name: ajit kumar padhi
Pran:
Mobile no. :- [protected]
Email id: [protected]@gmail.com

Jan 28, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Verified Support

Dec 27, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: CV Raman nagar, 560098

Sir,

I opened an atal pension yojana (Apy) and contribute regularly. But i am unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Email id.: narayanshetty. [protected]@gmail.com
My mobile no - [protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 21, 2019

Updated by Narayana_1986 My PRAN No is[protected]

Verified Support

Dec 23, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Dec 29, 2019

Updated by Narayana_1986 while registerig a grievance at https://npscra.nsdl.co.in/Log-your-grievance.php, getting error
The requested application function URL is rejected. Your Support ID is:[protected]

You are requested to write to us at [protected]@nsdl.co.in and mention Support ID shown to you in the error message.

As per above i have sent mail but i got automatic reply as belo
Dear Sir/Madam,

Thank you for your email. We have revised the process of registering a grievance/query to the GRO email ID. Request to register your grievance/queries through the following web link.
https://npscra.nsdl.co.in/Log-your-grievance.php

Please mention "To GRO" at the beginning of grievance/query text.

On successful logging of a grievance/query, a token number will be displayed on the screen, which may be noted and used for future references and tracking of the referral.

With Warm Regards,
Grievance Redressal Cell

Note: Again and again i am getting grievance rejection error

Please help me on this

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Address: Maha laxmi garden near Doltabad flyover front of shani Mandir courier service centre., Gurgaon, Haryana, 122001

I am applying for pan card is 27th.November 019 & he send for 7th.dec. but our area courier service center is not send ..I after some days I complained against this issue for email.& And front of Our courier service center who near by me but he toking me with very rudely.badly.and demand.a wait for some day after some day he tell my pan card is send on my order but in reality he not send .
He send another shop .and not informed me. At this time I am frustrated.this pan card services centers.. at this time 16th.he not give my pan card ..I want a solution. against this problem

Jan 31, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Verified Support

Dec 24, 2019

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Verified Support

Dec 27, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Verified Support

Dec 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Verified Support

Dec 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly DM your contact details, so that our support team will contact you and assist you in respect of your query.

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S

Saurav Dhanola

from Bengaluru, Karnataka

Dec 17, 2019

I applied for a PAN card online. I made the payment and after that for eKYC, I did not receive any OTP on my number linked to aadhaar card

Reply

NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019

Verified Support

To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020

Verified Support

As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]

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Sir,
I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: pankaja deshpande
Pran:[protected]
Mobile no.[protected]
Email id: pankaja.[protected]@gmail.com

Thanking you

Jan 17, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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I have applied e-pan card in NSDL website, i have filled everything in that online form and at last in the payment process 71.90 rs have been deducted but it said payment failed try again. I did this for three times on 10/12/2019,
in paytm transactionn id is S11535178 and M1646102 and M1641989 these are three transaction id. The refund doesn't happen still today i need information about that transaction id and Kindly proceed for refund to my same account. I have attached the transaction id number in three different file.
Thank you.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Dec 24, 2019

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Dec 27, 2019

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Dec 31, 2019

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

Jan 05, 2020

Updated by Ar. Vicky Token number : [protected]
DATE OF BIRTH : 16/07/1997
EMAIL ID : ar.[protected]@gmail.com

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A

Ar. Vicky

from Arakkonam, Tamil Nadu

Jan 9, 2020

I have sent my temporary token number with registered date of birth with email id.
Verify that and need refund as soon as possible kindly..

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Address: Kanpur, Uttar Pradesh, 208022

Same PAN Number is issued to two different people. We both have same Name(Sumit Gupta), Father's Name(Prem Chandra Gupta) and D.O.B(01/08/1994).
I came to know it when i received call from bank's legal person who was telling me to pay my pending EMI's of a loan (Which i have not taken at all).

Name : Sumit Gupta
Ph No : [protected]
PAN No : BLKPG6405P

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

NSDL e-Governance Infrastructure Customer Care's response Kindly email us the color scan copy of Aadhaar card of the applicant along with contact number at [protected]@NSDL.CO.IN and [protected]@NSDL.CO.IN We will investigate the matter and revert you shortly.

Verified Support

Dec 18, 2019

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Verified Support

Dec 20, 2019

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Verified Support

Dec 24, 2019

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

Jan 05, 2020

Updated by Sumitgujjaini I have not received any call because the number you were trying to call was of another person whose pan number is allotted to me also I can’t contact you because the number or email you mentioned here is protected, please call me on +[protected].

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Brijesh Chhillar

Sep 10, 2021

Same PAN issued to two persons, pls. help to resolve the same.

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Hi,
I opted for e-sign in my online pan application, at the last stage the otp was not received in time. I opted for fresh otp but now it says that the e-sign has failed, you have to apply through physical mode. I have already made the payment and submitted documents online.
Pls reactivate the token number and let me complete the e-sign process
Token no. [protected]
Mobile no [protected] / [protected]

Jan 22, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Dec 13, 2019

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

Verified Support

Dec 17, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.

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S

shivangis90

from Hyderabad, Telangana

Dec 11, 2019

PRAN not found in Database Error. Unable to generate statement
PRAN[protected]
Name-Shivangi Sharma
Mobile-[protected]

Reply

NSDL e-Governance Infrastructure Customer Care's response, Dec 24, 2019

Verified Support

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499

NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019

Verified Support

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Tanakpur road ,tigri chauraha,amoun, ,khatima, udhamsingh nagar,, Uttarakhand, Udham Singh Nagar, Uttarakhand, 262308

I have applied for on line pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esign controller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Thanks
Dhruv joshi

Jan 20, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Dec 13, 2019

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Dec 17, 2019

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Dec 20, 2019

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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S

sandeep0532

from Mumbai, Maharashtra

Dec 13, 2019

Kindly resolve this issue. I am gettingÂ the following error message below mentioned.
Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.Â Â

ACK NO :11992853
ACK DATE :Â 03/12/2019

Reply

NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019

Verified Support

Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.

NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019

Verified Support

Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.

NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020

Verified Support

Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.

NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020

Verified Support

As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]

A

Alok R Kulkarni

from Pune, Maharashtra

Dec 16, 2019

Hi Team,

I repeatedly tried for e verification of my PAN application by entering correct OTP on the NSDL website. But I am getting Your Request cannot be processed. Please try after sometime message.
Temporary Token No : [protected]

Please resolve the problem ASAP

Reply

NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019

Verified Support

To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020

Verified Support

As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]

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My name is rahul agrawal. My apy account is with pnb bank but i have not received pran either physically or electronically also i m not able to check my statement of transaction or view apy e-pran through your website even by selecting the option without pran details. Every time i try, i get the message 'no results found'.
I even visited pnb branch where account was opened but staff was least interested in resolving my query and hence i still don't have the answer.
Kindly look into the matter and provide me with the required details at the earliest. You can reach to me for providing the required details or otherwise at [protected]@yahoo.com

Jan 9, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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R

Raj Dere

from Vasai-Virar, Maharashtra

Dec 9, 2019

I have filled form and paid via online payment .
I have also submitted aadhar otp 2 times still only one message appears -Exception in generating Esign User PDF inside EsignController for token no [protected]
My token number is [protected]
please resolve my problem as soon as possible
Regards
Raj kisan dere

Reply

NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019

Verified Support

To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020

Verified Support

As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]

A

ajh_007

from Coimbatore, Tamil Nadu

Dec 10, 2019

I Went Through The Usual Process, Filled in all The Required Details.Paid Through UPI, Authenticated AADHAR, WHEN I SUBMITTED THE OTP It Says
"Your e-Sign/e-KYC based request has failed hence you cannot proceed the application with e-KYC mode..."
Plus Money Has Been DebittED From My Account.

Reply

NSDL e-Governance Infrastructure Customer Care's response, Dec 27, 2019

Verified Support

To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

NSDL e-Governance Infrastructure Customer Care's response, Dec 31, 2019

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Jan 7, 2020

Verified Support

We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care's response, Jan 8, 2020

Verified Support

As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]

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Applied for pan card but got this in status as i used prefix late...

We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details

1. Words like shri, late, dr, ms, mr, mrs, m/s, kumari, smt., alias etc are not allowed.

Re-apply with correct details using online facility at https://tin.tin.nsdl.com/pan/index.html.
br...

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4 found this helpful

3 Comments

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 80

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