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Updated: Jan 16, 2026
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P
Pooja Kukreti
from Mumbai, Maharashtra
Nov 10, 2019
Resolved
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Resolved

Address: 7-3-111, skp market, Monda market, hissam gunj road, secunderabad., Hyderabad, Andhra Pradesh, 500003

I applied for my pan correction through nsdl website using ekyc on 24 October 2019. To do payment I opted for paytm payment mode, the transaction of Rs. 106.90 was failed and displayed that my money will be refunded back. Again (second time) I tried after 5 mins using the paytm payment mode, again there was failure in payment and my 106.90 rs balance deducted. The third time I tried using my debit card and again the transaction of 106.90 rs failed. The total amount of money deducted was
Rs. 320.70 and I have not yet received my refund back. Kindly find my transaction number from the photo attached below and refund my amount as soon as possible.

My token no. is - [protected]
My email id - [protected]@gmail.com
Date of birth - 31/10/1996
Name - KUKRETI POOJA
My paytm no. - [protected]
Dec 29, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Nov 10, 2019
Updated by Pooja Kukreti Here are the two transaction numbers of my paytm payment. And 1 transaction number of debit card payment.

Verified Support
Nov 15, 2019
NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
Verified Support
Nov 21, 2019
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
Verified Support
Nov 27, 2019
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
Verified Support
Nov 28, 2019
NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
View replies
I applied for pan card on nsdl site twice.. But failed due to failure request of e-KYC signature.. I paid the cash through paytm upi...
My token number [protected](1st try)
And 2nd try [protected]
... I didn't get both payments.. Once please check and let me know
Reply
NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2019
Verified Support
To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
NSDL e-Governance Infrastructure Customer Care's response, Nov 26, 2019
Verified Support
We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
NSDL e-Governance Infrastructure Customer Care's response, Nov 28, 2019
Verified Support
We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
NSDL e-Governance Infrastructure Customer Care's response, Nov 29, 2019
Verified Support
As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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    P
    psharmap
    from Chennai, Tamil Nadu
    Nov 7, 2019
    Resolved
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    Resolved

    Address: #2207 SHRI NAGAR COLONY JAGADHRI NEAR BUS STAND OPT. SBI BANK, 135003

    Dear sir,
    I have applied for a new pan card in the name of manju bala which dispatched our address in october 2019. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

    Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

    Applicant name: manju bala
    Acknowledgement number: [[protected]]
    Date of application: 11-october-2019
    Mobile no: [[protected]]
    Dec 31, 2019
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Nov 21, 2019
    NSDL e-Governance Infrastructure Customer Care's response     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
    Verified Support
    Nov 26, 2019
    NSDL e-Governance Infrastructure Customer Care's response     Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
    Verified Support
    Nov 28, 2019
    NSDL e-Governance Infrastructure Customer Care's response     Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
    Verified Support
    Nov 29, 2019
    NSDL e-Governance Infrastructure Customer Care's response     As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in
    View replies
    Dear sir

    respected sir my application num: [protected] my pan card was rejected but my amount was not refund so i am reqest to you plz refund my pan amount...
    Reply
    Khushbu D. shah's reply, Nov 7, 2019
    Dear sir

    respected sir my application num: 881033138801034 my pan card was rejected but my amount was not refund so i am reqest to you plz refund my pan amount...
    NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
    Verified Support
    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
    NSDL e-Governance Infrastructure Customer Care's response, Dec 4, 2019
    Verified Support
    As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [email protected]
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      X
      Xan '
      from Noida, Uttar Pradesh
      Nov 7, 2019
      Resolved
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      Resolved

      Address: Patna, Bihar, 801104

      I recieved my pan allotment sms on 5th of november on my provided contact number and i've downloaded my epan but when i try to register on incometaxefilling website it says 'no record found for given pan', same with digilocker or other services using pan as kyc.

      My pan number is jbgpk8075r

      And acknowledgement number is
      [protected]
      Dec 23, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Nov 14, 2019
      NSDL e-Governance Infrastructure Customer Care's response       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
      Verified Support
      Nov 19, 2019
      NSDL e-Governance Infrastructure Customer Care's response       Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
      View replies
      Hi

      When trying to reset the password using OTP, it says 'PRAN not found in database'. Please resolve the issue as early as possible.

      Name: DEVINENI NAVEEHKUMAR
      PRAN:[protected]
      Mobile No.[protected]
      email id: [protected]@gmail.com

      Thank you
      Reply
      NSDL e-Governance Infrastructure Customer Care's response, Nov 19, 2019
      Verified Support
      Dear Ranganath,

      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
      I applied my pancard through kyc and i paid the fee but it got cancelled because of aadhaar verification.It got cancelled twice but i didnt get refund for the two transactions.i got a notification that it would be refunded in 7 days bt i didnt get refund till now.it has been already more than 10 days.
      Reply
      NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2019
      Verified Support
      To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
      NSDL e-Governance Infrastructure Customer Care's response, Nov 26, 2019
      Verified Support
      We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
      NSDL e-Governance Infrastructure Customer Care's response, Nov 28, 2019
      Verified Support
      We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
      NSDL e-Governance Infrastructure Customer Care's response, Nov 29, 2019
      Verified Support
      As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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        R
        Ranjhini
        from Hyderabad, Telangana
        Nov 6, 2019
        Resolved
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        Resolved

        Address: Flat No.301, Panchavati Apartments, Jagruti Layout, Hyderabad, Andhra Pradesh, 500084

        Dear team,

        I am trying to login to my nps account ref no.[protected] since yesterday. Initially i thought i would have forgotten the password and reset the password also but even after resetting i am unable to log in. I wanted to check the contribution details and fund value. Could you please fix the issue.

        All my contact details are valid and i am receiving the otp but i am not able to log in.

        Thanks & regards
        Shriranjhini
        Jan 2, 2020
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Nov 08, 2019
        NSDL e-Governance Infrastructure Customer Care's response         Dear Shriranjhini,

        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
        Verified Support
        Nov 13, 2019
        NSDL e-Governance Infrastructure Customer Care's response         Dear Shriranjhini,

        This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          P
          preetham_037
          from Delhi, Delhi
          Nov 5, 2019
          Resolved
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          Resolved

          Website: nsdl.co.in

          I applied for the pan card and paid the fees through my paytm wallet, but the e-kyc failed due to which it displayed the following message :
          Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
          Please refund my money. Details are given below:
          Token no. [protected]
          Dob: 20/05/2000
          Name: preetham n kumar
          E mail: preetham.[protected]@gmail.com
          Nov 24, 2019
          Complaint marked as Resolved 
          Amount has been refunded. Complaint resolved.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Nov 21, 2019
          NSDL e-Governance Infrastructure Customer Care's response           To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
          Nov 24, 2019
          Updated by preetham_037           Amount refunded. Complaint resolved
          Verified Support
          Nov 26, 2019
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Verified Support
          Nov 28, 2019
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Verified Support
          Nov 29, 2019
          NSDL e-Governance Infrastructure Customer Care's response           As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
          View replies
          I applied for the pan card and paid the fees through my paytm wallet, but the e-kyc failed due to which it displayed the following message :
          Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
          Please refund my money. Details are given below:
          Token no. [protected]
          Dob: 04/08/1977
          Name: Champa Devi
          E mail: [protected]@gmail.com
          Reply
          1 have applied for the pan card twice and I have paid the fees twice through my upi id, but the e-kyc failed due to which it displayed the following message :
          Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
          Please refund my money. Details are given below:
          Token no. [protected]
          Dob: 20/09/2003
          Name: Ananya Pandey
          E mail: [protected]@gmail.com
          Reply
          applied for the pan card and paid the fees through my paytm wallet, but the e-kyc failed due to which it displayed the following message :
          Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
          Please refund my money. Details are given below:
          Token no. [[protected]]
          Dob: 01/01/1994
          Name: ramkishor saini
          E mail: [protected]@gmail.com
          Reply
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          18 other people found this review helpful
          18 found this helpful
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            R
            rahulggg13579
            from Bikaner, Rajasthan
            Nov 4, 2019
            Resolved
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            Resolved

            I applied for pan card through e-kyc/e-sign in system which did not require any necessity to send physical document.
            After applying for pan card through this system i received the acknowledgement number on my email but after some days when i was checking my pan card status online it showed 'no record found' and it continued to showing this.
            What should i do.
            I urgently require my pan card.
            Please reply to my query.
            Dec 30, 2019
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Nov 21, 2019
            NSDL e-Governance Infrastructure Customer Care's response             Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
            Verified Support
            Nov 26, 2019
            NSDL e-Governance Infrastructure Customer Care's response             We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
            Verified Support
            Nov 28, 2019
            NSDL e-Governance Infrastructure Customer Care's response             We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
            Verified Support
            Nov 29, 2019
            NSDL e-Governance Infrastructure Customer Care's response             As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
            View replies
            Dear sir,
            respectfully, i am ARUN KUMAR BEHERA apply for pan on date 03/04/2019 . my allotted Pan no is - ELPPB7971T, but i couldn't receive my pan physically.
            so please solve my problem as soon as possible.
            yours faithfully

            ARUN KUMAR BEHERA.
            DATE-30/10/2019
            address-
            at - Jharbeda
            po- Narendra
            via- Bonaigarh
            dist- Sundergarh
            Reply
            NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
            Verified Support
            We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide "further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com"
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              R
              rounak pandey
              from Rusera, Bihar
              Nov 2, 2019
              Resolved
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              Resolved

              Address: NTRT108, KYMORE, Katni, Madhya Pradesh, 483880

              Dear sir,
              Myself bimal kumar pandey i have applied online pancard correction detail but it's too long my pancard couldn't received so i confirm it by nsdl but they were saying u have to go nearest itr department so i go there but they were saying from myside there is no citizenship update take place so once again i m confirm from nsdl customer services but they were always saying that ur citizenship update take place from nearest itr department. So it's too long approx 6 month uptill now i couldn't get my pancard so kindly help me sir from coming out from this. My pancard acknowledgement no.[protected].
              Dec 7, 2019
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Nov 05, 2019
              NSDL e-Governance Infrastructure Customer Care's response               As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
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                S
                sujith_kuma_1993
                from Hyderabad, Telangana
                Nov 2, 2019
                Resolved
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                Resolved

                Website: NSDL

                I submitted an application via e-sign mode to reprint my pan card and an acknowledge number is generated i. E [protected].
                But the nsdl website says it cannot find my record and me, therefore, cannot track my application status. Can you please look into this?

                Acknowledgement number : [protected]
                Name: sujith kumar allala
                Date of birth: 11/11/1993
                Payment details : online payment
                Email: sujithallala.[protected]@gmail.com
                Mobile: [protected]
                Dec 22, 2019
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Nov 21, 2019
                NSDL e-Governance Infrastructure Customer Care's response                 Your PAN card has been dispatched on 13-Nov-2019 by VELEX LOGISTICS PVT LTD courier vide airway bill no. [protected], at the address for communication indicated by you in the application.
                View replies
                Dear sir,
                respectfully, i am ARUN KUMAR BEHERA apply for pan on date 03/04/2019 . my allotted Pan no is - ELPPB7971T, but i couldn't receive my pan physically.
                so please solve my problem as soon as possible.
                yours faithfully

                ARUN KUMAR BEHERA.
                DATE-30/10/2019
                address-
                at - Jharbeda
                po- Narendra
                via- Bonaigarh
                dist- Sundergarh
                Reply
                NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
                Verified Support
                We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide "further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com"
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                  A
                  [email protected]
                  Oct 31, 2019
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                  We are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaar. Kindly visit designated tin-fc /pan centre and submit your pan application using biometric (Fingerprint) facility. Your online pan application fee will be refunded within seven working days. The list of designated tin-fc /pan centre is available at url https://www.tin-nsdl.com/tin-pan-center.html
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    P
                    prashant1668
                    from Mumbai, Maharashtra
                    Oct 28, 2019
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                    Address: 400701

                    I applied for the pan card approx one month before and paid the fees through my credit card but the e-kyc failed due to which it displyed the following message :
                    Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                    Now its been over a month but neither the refund has come nor e-kyc has completed.
                    Please refund my money. Details are given below:
                    Token no. [protected]
                    Dob: 01/01/1957
                    Name hansa pardeshi
                    E mail: [protected]@gmail.com
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      S
                      Sainath Naturalstar
                      from Delhi, Delhi
                      Oct 27, 2019
                      Resolved
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                      Resolved

                      Address: Mustabad , karimnager , telangana , pin no : 505404, Karimnagar, Andhra Pradesh

                      Desr sir / madam,

                      Iam poosa vinay. My token number is [protected]. I have applied for new pan card on[protected]. During this process payment has been asked twice and i have paid the amount twice. So i requested to you to refund the amount of one transaction.

                      Name : poosa vinay
                      Token no : [protected]
                      Email id: [protected]@gmail.com
                      Date of birth :[protected]
                      Transaction id : ptm20191027066149641328201910271046
                      Dec 7, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 30, 2019
                      NSDL e-Governance Infrastructure Customer Care's response                       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                      Verified Support
                      Nov 04, 2019
                      NSDL e-Governance Infrastructure Customer Care's response                       Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
                      Verified Support
                      Nov 06, 2019
                      NSDL e-Governance Infrastructure Customer Care's response                       Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                      Verified Support
                      Nov 06, 2019
                      NSDL e-Governance Infrastructure Customer Care's response                       As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
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                        K
                        Khaleefathur Rahaman
                        from Mumbai, Maharashtra
                        Oct 25, 2019
                        Resolved
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                        Resolved

                        Address: Shimoga, Karnataka, 577201

                        Sir/madam,

                        I have applied for new pan card on 25 october 2019 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application

                        Thanking you
                        Khaleefathur Rahaman
                        Oct 25, 2019
                        Complaint marked as Resolved 
                        No one has emailed me and no one has called me to resolve this issue
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          V
                          vijaymedia2009
                          from Delhi, Delhi
                          Oct 24, 2019
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                          Application no :-[protected] i had opted for online pan application after uploading all documents it has taken to payments page i had chooses upi option payment has been made successfully twice but site has not redirected to payments page after payment now what should i do whom should i contact i had paid 106.70+106.70 twice even application is pending if i paid again same thing happens??? I have attached 2 screen shots which i have received after two payments
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                          sir i want my pam card as soon as possiable please resolved it
                          Reply
                          Hi,

                          My name is Gaddam naresh Reddy and my PRAN number is[protected]. I am geeting an error "PRAN not found in Database" while setting IPIN. Could you please look into this issue.
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                            deepak5610
                            from Moradabad, Uttar Pradesh
                            Oct 24, 2019
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                            Address: VILL BHAGESAR PURVA GADAWAN BLOCK BISANDA BANDA UTTAR PRADESH, 210201

                            Dear sir,
                            I have applied for a new pan card in the name of vikas s/o ram khelawan which dispatched our address in february 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                            Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                            Applicant name: vikas s/o ramkhelawan
                            Pan number: belpv8520c
                            Date of application: 02 feb 2017
                            Mobile no: ([protected])
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Smt astami meher date of barth - 22/08/1976 adhaar no[protected]Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working daysa pyment refund
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                            I have paid the charges 106.90 thru upi for token [protected] and payment made successful but the problem is this token is showing payment page again please resilve my problem so that i can complete my process.
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                              Karan P. Gupta
                              from Mumbai, Maharashtra
                              Oct 24, 2019
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                              Address: H-17/127 Sangam Vihar New Delhi-80, New Delhi, Delhi, 110080

                              I use nsdl website to create a new pan card of my uncle. Temporary token is [protected]. I used e-sigm option for her aadhar verification. I have paid an amount of rs.106.90 twice using my paytm wallet. My balance was deducted twice from the e-wallet on 23/10/2019 but aadhar verification was not completed as the application was not processed further and it was requesting payment again. Now it shows me a message when i am checking to make the payment to procees my application. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                MANOJ MAL
                                from Delhi, Delhi
                                Oct 24, 2019
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                                Address: H No-2892/36, Singhara Chowk, Sadar Bazar, Delhi- 110006, New Delhi, Delhi, 110006

                                Respected sir/madam,

                                I had submitted an online application for the correction in pan card of my name, father's name and my address on 17th october 2019 however it has been 7 days and the status of the request still shows under progress. I would like to request to expedite this application so that i can move on to the process of withdrawal of my provident fund money which is impossible to be done currently because of the different name on pan card and in epfo records. I need to withdraw the provident fund because i have been jobless for 7.5 months and i have to pay the emi of my personal loan asap which is already pending for 2 months equalling to approximate ₹1, 00, 000. I am attaching the screenshot of the the request number submitted with nsdl for the correction of my name father's name and address.

                                My contact number - [protected], [protected]

                                Regards,
                                Manoj mal
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kartikey Chauhan
                                  from Noida, Uttar Pradesh
                                  Oct 23, 2019
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                                  Resolved

                                  Address: L-66 shivalik nagar b.h.e.l. haridwar, 249403

                                  When i was trying to complete my ekyc i got logged out as 2 much time time taken then i enter the otp but the site message on screen tha use new token and said refund will come bt my pancard application was not completed please see my problem and concern with other upper authority and refund my money please
                                  Due to this iam afraid of try again on your website please make sure this will not happen again.. I believe you will refund my money..
                                  Nov 30, 2019
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Oct 23, 2019
                                  Updated by Kartikey Chauhan                                   [protected] its my token id
                                  Verified Support
                                  Oct 30, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response                                   This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                                    nikhil n sawant
                                    from Pune, Maharashtra
                                    Oct 22, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai, Nashik, Maharashtra, 422003

                                    Dear sir/ madam,

                                    I have applied for pan card dated 21.10.2019.
                                    After completion of application, two transaction of payment of rs. 106.90 raised by system for same application for token number - [protected].

                                    Refer details as below,
                                    Ack. No. N-[protected]
                                    Appln date - 21.10.2019
                                    Pan number - fuvps8343n
                                    Date of birth - 03 feb 1993.

                                    Refer attached bank transactions for your reference.
                                    Please refund duplicate transaction back.

                                    Regards,
                                    Nikhil sawant
                                    Nov 30, 2019
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 30, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response                                     As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
                                    View replies
                                    Hi,

                                    I have applied to re-print my PAN card with PAN NO: DCZPM3297M but when I want to check the status I am getting No record found error. Please let me know the status of my request.

                                    Thanks,
                                    Neelima
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                                      manish2951
                                      from Kajra, Bihar
                                      Oct 22, 2019
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                                      Address: 700157

                                      Dear team,
                                      I have applied for epan card on 21st oct 2019 to add my last name in my previous card as the last name is mentioned in my all document and i already submitted it successfully also aadhar verification was successful.
                                      And today on 22nd oct 2019 i have received an sms on my mobile that
                                      “letter sent for discrepancy found in pan application acknowledgment no. [protected]."

                                      Could you please help me to get my epan asap? I really need it.
                                      And let me know if you need any scanned documents for additional proof.

                                      Thanking you in advance!
                                      Regards,
                                      Manish jha
                                      [protected]@gmail.com
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      I have filled application through e-KYC for PAN Card correction, i have acknowledgment no. on email and application form.

                                      While i tried to get status for application through acknowledgement no. i got response "Sorry, No record found. "

                                      could you please let me know status for same.

                                      Regards,
                                      Rahul Sharma
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                                        rjrijo
                                        from New Delhi, Delhi
                                        Oct 22, 2019
                                        Resolved
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                                        Address: New Delhi, Delhi, 110027

                                        Hi,

                                        I submitted the request to change my address in pan on 12th of october, 2019.
                                        And now when i check the status of the same online, it is showing as "sorry, no records found.

                                        How is this possible?
                                        I have the application number with me that is n-[protected].
                                        Its been 10 days and my application is showing in your database.

                                        Please look into this as soon as possible.
                                        Oct 22, 2019
                                        Complaint marked as Resolved 
                                        Received the card
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 30, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response                                         As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification/assistance you may write us at [protected]@nsdl.co.in.
                                        View replies
                                        After submitting this complaint, I just received card.
                                        Reply
                                        NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
                                        Verified Support
                                        Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
                                        Sir/Madam,

                                        I have applied for correction of name in pancard online in nsdl with ekyc i got the acknowledgment mail for the same, but when i am checking status online and also when i send NSDLPAN msg to 57575.

                                        Thanks,
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