NSDL e-Governance Infrastructure Complaints & Reviews

Website: NSDL

I submitted an application via e-sign mode to reprint my pan card and an acknowledge number is generated i. E [protected].
But the nsdl website says it cannot find my record and me, therefore, cannot track my application status. Can you please look into this?

Acknowledgement number : [protected]
Name: sujith kumar allala
Date of birth: 11/11/1993
Payment details : online payment
Email: sujithallala.[protected]@gmail.com
Mobile: [protected]

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Dec 22, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 21, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 13-Nov-2019 by VELEX LOGISTICS PVT LTD courier vide airway bill no. [protected], at the address for communication indicated by you in the application.

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S

Sitesh Kumar Rana

from Bargarh, Odisha

Nov 5, 2019

Dear sir,
respectfully, i am ARUN KUMAR BEHERA apply for pan on date 03/04/2019 . my allotted Pan no is - ELPPB7971T, but i couldn't receive my pan physically.
so please solve my problem as soon as possible.
yours faithfully

ARUN KUMAR BEHERA.
DATE-30/10/2019
address-
at - Jharbeda
po- Narendra
via- Bonaigarh
dist- Sundergarh

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NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019

Verified Support

We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide "further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com"

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We are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaar. Kindly visit designated tin-fc /pan centre and submit your pan application using biometric (Fingerprint) facility. Your online pan application fee will be refunded within seven working days. The list of designated tin-fc /pan centre is available at url https://www.tin-nsdl.com/tin-pan-center.html

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: 400701

I applied for the pan card approx one month before and paid the fees through my credit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 01/01/1957
Name hansa pardeshi
E mail: [protected]@gmail.com

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Address: Mustabad , karimnager , telangana , pin no : 505404, Karimnagar, Andhra Pradesh

Desr sir / madam,

Iam poosa vinay. My token number is [protected]. I have applied for new pan card on[protected]. During this process payment has been asked twice and i have paid the amount twice. So i requested to you to refund the amount of one transaction.

Name : poosa vinay
Token no : [protected]
Email id: [protected]@gmail.com
Date of birth :[protected]
Transaction id : ptm20191027066149641328201910271046

Dec 7, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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Nov 04, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.

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Nov 06, 2019

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Verified Support

Nov 06, 2019

NSDL e-Governance Infrastructure Customer Care's response As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.

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Address: Shimoga, Karnataka, 577201

Sir/madam,

I have applied for new pan card on 25 october 2019 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Khaleefathur Rahaman

Oct 25, 2019

Complaint marked as Resolved

No one has emailed me and no one has called me to resolve this issue

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Application no :-[protected] i had opted for online pan application after uploading all documents it has taken to payments page i had chooses upi option payment has been made successfully twice but site has not redirected to payments page after payment now what should i do whom should i contact i had paid 106.70+106.70 twice even application is pending if i paid again same thing happens??? I have attached 2 screen shots which i have received after two payments

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luckytraders

from Hyderabad, Telangana

Oct 29, 2019

Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

sir i want my pam card as soon as possiable please resolved it

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N

nareshreddy155

Nov 1, 2019

Hi,

My name is Gaddam naresh Reddy and my PRAN number is[protected]. I am geeting an error "PRAN not found in Database" while setting IPIN. Could you please look into this issue.

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Address: VILL BHAGESAR PURVA GADAWAN BLOCK BISANDA BANDA UTTAR PRADESH, 210201

Dear sir,
I have applied for a new pan card in the name of vikas s/o ram khelawan which dispatched our address in february 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: vikas s/o ramkhelawan
Pan number: belpv8520c
Date of application: 02 feb 2017
Mobile no: ([protected])

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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ramshankar meher

from Mumbai, Maharashtra

Oct 24, 2019

Smt astami meher date of barth - 22/08/1976 adhaar no[protected]Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working daysa pyment refund

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K

Kartikeya Chauhan

from Noida, Uttar Pradesh

Oct 31, 2019

I have paid the charges 106.90 thru upi for token [protected] and payment made successful but the problem is this token is showing payment page again please resilve my problem so that i can complete my process.

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Address: H-17/127 Sangam Vihar New Delhi-80, New Delhi, Delhi, 110080

I use nsdl website to create a new pan card of my uncle. Temporary token is [protected]. I used e-sigm option for her aadhar verification. I have paid an amount of rs.106.90 twice using my paytm wallet. My balance was deducted twice from the e-wallet on 23/10/2019 but aadhar verification was not completed as the application was not processed further and it was requesting payment again. Now it shows me a message when i am checking to make the payment to procees my application. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change

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Address: H No-2892/36, Singhara Chowk, Sadar Bazar, Delhi- 110006, New Delhi, Delhi, 110006

Respected sir/madam,

I had submitted an online application for the correction in pan card of my name, father's name and my address on 17th october 2019 however it has been 7 days and the status of the request still shows under progress. I would like to request to expedite this application so that i can move on to the process of withdrawal of my provident fund money which is impossible to be done currently because of the different name on pan card and in epfo records. I need to withdraw the provident fund because i have been jobless for 7.5 months and i have to pay the emi of my personal loan asap which is already pending for 2 months equalling to approximate ₹1, 00, 000. I am attaching the screenshot of the the request number submitted with nsdl for the correction of my name father's name and address.

My contact number - [protected], [protected]

Regards,
Manoj mal

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Address: L-66 shivalik nagar b.h.e.l. haridwar, 249403

When i was trying to complete my ekyc i got logged out as 2 much time time taken then i enter the otp but the site message on screen tha use new token and said refund will come bt my pancard application was not completed please see my problem and concern with other upper authority and refund my money please
Due to this iam afraid of try again on your website please make sure this will not happen again.. I believe you will refund my money..

Nov 30, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Oct 23, 2019

Updated by Kartikey Chauhan [protected] its my token id

Verified Support

Oct 30, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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Address: Mumbai, Nashik, Maharashtra, 422003

Dear sir/ madam,

I have applied for pan card dated 21.10.2019.
After completion of application, two transaction of payment of rs. 106.90 raised by system for same application for token number - [protected].

Refer details as below,
Ack. No. N-[protected]
Appln date - 21.10.2019
Pan number - fuvps8343n
Date of birth - 03 feb 1993.

Refer attached bank transactions for your reference.
Please refund duplicate transaction back.

Regards,
Nikhil sawant

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Nov 30, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2019

NSDL e-Governance Infrastructure Customer Care's response As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.

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Neelima_990

from Bengaluru, Karnataka

Oct 24, 2019

Hi,

I have applied to re-print my PAN card with PAN NO: DCZPM3297M but when I want to check the status I am getting No record found error. Please let me know the status of my request.

Thanks,
Neelima

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Address: 700157

Dear team,
I have applied for epan card on 21st oct 2019 to add my last name in my previous card as the last name is mentioned in my all document and i already submitted it successfully also aadhar verification was successful.
And today on 22nd oct 2019 i have received an sms on my mobile that
“letter sent for discrepancy found in pan application acknowledgment no. [protected]."

Could you please help me to get my epan asap? I really need it.
And let me know if you need any scanned documents for additional proof.

Thanking you in advance!
Regards,
Manish jha
[protected]@gmail.com

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

sharmarahul058

from Bengaluru, Karnataka

Oct 24, 2019

I have filled application through e-KYC for PAN Card correction, i have acknowledgment no. on email and application form.

While i tried to get status for application through acknowledgement no. i got response "Sorry, No record found. "

could you please let me know status for same.

Regards,
Rahul Sharma

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Address: New Delhi, Delhi, 110027

Hi,

I submitted the request to change my address in pan on 12th of october, 2019.
And now when i check the status of the same online, it is showing as "sorry, no records found.

How is this possible?
I have the application number with me that is n-[protected].
Its been 10 days and my application is showing in your database.

Please look into this as soon as possible.

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Oct 22, 2019

Complaint marked as Resolved

Received the card

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2019

NSDL e-Governance Infrastructure Customer Care's response As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification/assistance you may write us at [protected]@nsdl.co.in.

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R

rjrijo

from New Delhi, Delhi

Oct 22, 2019

After submitting this complaint, I just received card.

Reply

NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019

Verified Support

Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.

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[email protected]

from Bengaluru, Karnataka

Oct 24, 2019

Sir/Madam,

I have applied for correction of name in pancard online in nsdl with ekyc i got the acknowledgment mail for the same, but when i am checking status online and also when i send NSDLPAN msg to 57575.

Thanks,

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Address: Akola, Maharashtra, 444001

Hello team,
I have submitted an application to rectify the name in the pan card.
Post successful submission i received the acknowledge number.'[protected]'.

When i am trying to view the status of the pan card i am getting a message like "sorry record not found"

Please let me know how can i track my status.
The website i am using to track the status is as below
https://tin.tin.nsdl.com/pantan/StatusTrack.html

Thanks.
Jitesh

Dec 2, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2019

NSDL e-Governance Infrastructure Customer Care's response As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.

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Sir/madam,

I have applied for change request of pan card on 21st oct 2019, through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Keshav vyavahare

Dec 7, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Verified Support

Nov 04, 2019

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Nov 06, 2019

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Nov 06, 2019

NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in

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Praveen Mathapati

Oct 22, 2019

Daily morning will call to NSDL office but no use no updates no track of PAN card, but simply because of escape they will within 1-2 days PAN card will be in your hand .. but result is zero..
what should do ? To whom we should ask ? Because of these false commitment and delay I lot my job..

Who will give updates ??
Ack no; [protected]

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NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019

Verified Support

This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

NSDL e-Governance Infrastructure Customer Care's response, Nov 4, 2019

Verified Support

We are following up with the concern team for earliest resolution. Inconvenience caused is highly regretted.

NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019

Verified Support

Your PAN card has been dispatched on 28-Oct-2019 by Trackon Couriers Pvt. Ltd courier vide airway bill no. 620042901281, at the address for communication* indicated by you in the application.

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Address: Sadarpur sec-45 Noida, Gautam Buddh Nagar, Uttar Pradesh, 201303

Sir,
My name is kartikey chauhan. I have not received my pran kit as it's more than 5 months. I request you to please deliver my pran kit to my address, my pran is[protected]. I tried to log a grievance online but fail to do so. Requesting you to do the needful.
My address : lovely tent house, near shiv mandir, village - sadarpur, sec-45, noida - 201303

Thanks
Kartikey chauhan
[protected]@gmail.com

Nov 22, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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Irshad9120

from Mumbai, Maharashtra

Oct 22, 2019

PAN Application - ack. No. N-[protected] not despatched to one month and I complain nsdl website but no respons please help

pran kit not received after 5 months - Comment #3567022 - Image #0

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NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019

Verified Support

Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.

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Address: GALI NO. 3B GALI NO. 3B SWANTANTRA NAGAR NARELA,SWATNTRA NAGAR Narela North Delhi India 110040, 110040

My name is himanshu. My pan card no. Is as per allotted bdnph1180h. I have applied for pan card at 19 sept 2019. And i have checked the status of my pan card on a given link it shows that pan had to be delivered 11 oct but not delivered yet and i have also check my near post office but they do not get any parcel of my name. I humbley request to you please resolve my problem as soon as possible.

Dec 7, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Oct 20, 2019

Updated by Himanshufeb My address is Gali no. 3b swatantra Nagar narela Northwest delhi 110040.

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Oct 24, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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Address: H9D METEOROLOGICAL COMPLEX, LODHI ROAD, New Delhi, Delhi, 110003

I have applied for new pan card on 18th october 2019 through e-sign/e-kyc mode. I have got my acknowledgement number.
On completion of the process i've received message which says-

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown"sorry, no record found."

Please check my application.
Thank you.

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Dec 7, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Verified Support

Nov 04, 2019

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.

Verified Support

Nov 06, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 21-Oct-2019 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication indicated by you in the application.

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Hello sir i was applied for e sign in pan application but my pan application is failed thats shows your demographic details mismatch even i fill right details
Nd pleas tell me why thats hapens every time pleas guide me
Pleas refund my money

Token number:[protected]

Upi ref no[protected]

Email: [protected]@gmail.com

Date of birth: 04 dec 1997

Please refund my money.

Nov 30, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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Address: Kerala, Thiruvananthapuram, Kerala, 695008

Dear sir/madam,

I am not able to track my atal pension yojana (Apy) contribution online.

I cannot create ipin because the error massage shows 'pran not found in database'.

I want to login to the website and track my contributions and details.
Please correct the error message and provide me new username and password.

My details are:

Name: shekar nair
Pran:[protected]
Mobile number: [protected]
Email: shekarnair. [protected]@gmail.com

Thank you.

Regards,
Shekar nair

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Dec 12, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 83

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transaction done twice during pan application

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pran kit not received after 5 months

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delay in delivery

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e kyc pan application failed refund of money

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pran not found in database (apy scheme - cannot login)

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