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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 87

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K
Koteeswara Naidu Kovuru
from Bengaluru, Karnataka
Sep 3, 2019
Resolved
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Address: 560061

Dear sir / madam,

I have the APY account linked with my andhrabank savings account no. [protected] and making prompt payments of the installments, unfortunately i forgot my epran login password and when i am trying to reset getting error like PRAN not found in the database, kindly resolve the same ASAP.

Thanks & Regards,
Koteeswara Naidu. K
Oct 26, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2019
NSDL e-Governance Infrastructure Customer Care's response
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Sir i registered for pan through online today and with in 2hrs i got my virtual pan card with pan no. but the thing is that while using that pan anywhere it shows that record not found how it can be possible i already got my pan no.
NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
Verified Support
Inconvenience caused is highly regretted. Kindly provide us your 15 digit Acknowledgement number or PAN number at [email protected]
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    user_new111
    from Mumbai, Maharashtra
    Sep 2, 2019
    Resolved
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    Resolved

    Address: 122001

    Sir/madam,

    I have applied for new pan card on 2nd September 2019 through e-sign mode. I have got my acknowledgement number ([[protected]]) On completion of the process i have received message like below.

    "thank you for using online facility for pan application.

    If you have digitally signed your application using esign then there is no need to forward physical documents."

    But when i checked my application status today, it was shown "sorry, no record found."

    Please check my application

    Thanking you
    Razi Ahmed
    Oct 7, 2019
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Sep 06, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
    Thank you so much for quick response. How long would it take to be PAN to be dispatched?

    Thanks
    NSDL e-Governance Infrastructure Customer Care's response, Sep 30, 2019
    Verified Support
    Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
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      S
      Sathishiyyanar
      from Mumbai, Maharashtra
      Aug 31, 2019
      Resolved
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      Resolved

      Address: No 17 middle street, sanarapet, Thattanchavady post, Puducherry, 605008

      I have applied new pan card online after filling all detail i paid 106.90 in payment its shows transaction failed but i got debited from my account its atill shows payment pending kindly clarify

      Transaction in my pass book shows
      Ecom[protected] one97
      Communication lt

      Message received
      Ac xxxxxxxx00055356 debited by rs.106.90,[protected]:24:56 thru debit card. Aval bal rs. Cr. Helpline [protected]
      Oct 7, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Sep 05, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
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        D
        dkghos
        from Bengaluru, Karnataka
        Aug 25, 2019
        Resolved
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        Sir,

        I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

        Name: deb kanti ghosh
        Pran:[protected]
        Mobile no. [protected]
        Email id: [protected]@gmail.com

        Thanking you
        Sep 28, 2019
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Aug 27, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
        Verified Support
        Aug 28, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
        I Have Made a PAN Application of my friend, tried too many times to e-verify, Token Number Was[protected], Could not varify From UIDAI As OTP Not Received, Paid Money from Paytm wallet, please refund the fee as soon as possible.

        pran not found in database for dkghos - Comment #3520563 - Image #0
        NSDL e-Governance Infrastructure Customer Care's response, Sep 3, 2019
        Verified Support
        We request you to refer to our reply sent from the email ID [email protected] for further necessary action.
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          K
          Kirtiast
          from Mumbai, Maharashtra
          Aug 24, 2019
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          Address: Pune, Maharashtra

          My nps account has been opened by lic housing finance since 31/03/2011 which was converted to atal pension yojana and i contributed regularly. But i cannot track my transaction. While i tried to login or create ipin system shows error message invalid pran. No information from lic also.
          Pl do the needful.
          Name: kirti dhananjay ashtekar
          Pran: (Protected)
          Mobile: 98*22
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            A
            anjali john
            from Mumbai, Maharashtra
            Aug 23, 2019
            Resolved
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            Address: KOTHAPLACKAL HOUSE, Kozhikode, Kerala, 673586

            Dear sir,
            Pran account:[protected]

            I am an nps lite account holder and i am paying regularly in it. As i reached the age of 60 i wanted to withdraw the amount. So i tried logging to www.cra-nsdl.com/CRA/. while i am trying to create ipin, system shows an error message 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no.[protected] or email id. [protected]@gmail.com.
            +1 photos
            Oct 7, 2019
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Aug 27, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Dear Anjali,

            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
            Verified Support
            Aug 28, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Dear Anjali,

            This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              K
              kiranp041
              from Mumbai, Maharashtra
              Aug 23, 2019
              Resolved
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              Address: Chikkaballapur, Karnataka

              Dear sir, i have applied for my pan card 4 months before
              Acknowledgement no: [protected]

              But still it's showing the message with

              Your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected]/46/47/48/49 for details:

              Application form incomplete/not properly filled.

              Frustrated over it, i called tin facilitates center also but no response from them,,,

              Kindly revert back to me and please make my application forward...
              Its very urgent bacause recently joined new company, for salary purpose i badly need it

              Thank you
              Divyashri gs
              [protected]
              Jun 28, 2020
              Complaint marked as Resolved 
              Problem had been resolved
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Aug 28, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
              Aug 29, 2019
              Updated by kiranp041
              Acknowlegement_No: [protected]
              Acknowledgement_No: [protected]
              NSDL e-Governance Infrastructure Customer Care's response, Sep 3, 2019
              Verified Support
              Your PAN application is marked for discrepancy due to the following reasons - " Application form incomplete/not properly filled". Request you to contact TIN Facilitation Center (TIN FC) from where you have made the application.
              Can i apply for new one???
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                S
                Sri Maruthi
                from Udagamandalam, Tamil Nadu
                Aug 23, 2019
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                Address: 636115

                Sir,
                My name is lakshmi. I was apply a nsdl pan card on 12-mar-2019. Acknowledgement no: [protected]. Track my pan website says: pan card has been delivered on 02-apr-2019 by velex logistics pvt ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application.
                I'm doing daily wage job. When courier man came, that time our door is locked. Then he kept with him. After a 2 weeks, i asked a common service centre which i was apply my pan card. He gave a me number of courier man, i called him through common service centre. They said i'll check it and call you. Till now no calls came regarding my pan card.
                If my pan card is return back to nsdl head office, or held in distributors. Please re-send to mentioned address in my pan card.

                Address:
                Lakshmi w/o selvam,
                6/12, east pallakkadu, vazhppadi (Po & tk), salem (Dt) - 636115
                Contact : [protected]
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  V
                  Varra CHANDRA BABU
                  from Dharmapuri, Tamil Nadu
                  Aug 23, 2019
                  Resolved
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                  Resolved

                  Address: hosur, Krishnagiri, Tamil Nadu, 635126

                  Dear sir,
                  I want to bring it in your kind information that my pran account number is[[protected] i want to change my previous mobile number [[protected]] used in pran account. Now i want to update this mobile number with new mobile number [protected] or [[protected]]
                  I have submitted many complaints but unfortunately none of them have been solved. I request you please update my mobile number in my nsdl cra account. That will be your most kindness
                  Thank you
                  V chandra babu
                  Pran no.[protected]
                  Mobile no [protected]
                  Sep 30, 2019
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 27, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                  Verified Support
                  Aug 28, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  This has reference to the query/complaint raised at Consumer Forum. The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    V
                    Varra CHANDRA BABU
                    from Dharmapuri, Tamil Nadu
                    Aug 23, 2019
                    Resolved
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                    Address: 635126

                    Sir,

                    I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                    Name: v chandra babu
                    Pran:[protected]
                    Email id: [protected]@gmail.com
                    Sep 30, 2019
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 26, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                    Verified Support
                    Aug 28, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      S
                      Sangharsh Upare
                      from Delhi, Delhi
                      Aug 22, 2019
                      Resolved
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                      Resolved

                      I use nsdl website for the correction of my mother's pan card. I done every step but nsdl didn't accept my application.
                      I paid 106.9 from my debit card dated on 11/08/2019.
                      As per nsdl, refund should be credited within 7 working days and it's been 10 days and i haven't received my money yet.
                      I request you to please refund my money as soon as possible.
                      Thank you.
                      Sep 30, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 29, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                      I have applied for pan card on (10.8.19) two times but it tells that amount transaction was successful but the application was not successful we will refund the amount within 7 days . The amount was debited from my account Rs.106*2 Rs.212 rupees, but i did not receive the amount till now. kindly refund my amount with soon as possible .
                      NSDL e-Governance Infrastructure Customer Care's response, Sep 3, 2019
                      Verified Support
                      To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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                        D
                        Dipten Hore
                        from Mumbai, Maharashtra
                        Aug 22, 2019
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                        Sir/madam,

                        I have applied for new pan card on 22nd august 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application

                        Thanking you
                        Dipten hore
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        I am paid application fees in apply online pan card application. But i did not received final submit otp my temporary token no. :-[protected] please refund my amount..

                        having troubling issues to check my pan card status - Comment #3516968 - Image #0
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                          S
                          Swajay Chaudhary
                          from Chennai, Tamil Nadu
                          Aug 22, 2019
                          Resolved
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                          Resolved

                          Sir/madam,

                          I have applied for new pan card on 22 august 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But when i checked my application status today, it was shown "sorry, no record found."

                          Please check my application as it is really urgent.

                          Thanking you
                          Swajay chaudhar
                          [protected]@gmail.com
                          Sep 30, 2019
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 27, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
                          I apply pan card online form fill up after payment option then I pay by Debit Card amount deduct my account then show me our mobile number not match in Adhar card and contact with Adhar website. so not show me acknowledgement number, process stop.and fund deduct my account. Attached transaction file for online payment system.
                          NSDL e-Governance Infrastructure Customer Care's response, Sep 3, 2019
                          Verified Support
                          To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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                            N
                            Nizam Uddin Mohammed
                            from Pune, Maharashtra
                            Aug 20, 2019
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400011

                            Dear sir / madam,

                            Poor service and support by nsdl customer care team.

                            This is to inform you that and as per the training mail i had write the email to nsdl customer team regarding consideration of printing father name on the pan card as per the attached request letter. When i taken continuously follow-up with nsdl customer team they told me we are considered your request id "661688" and we will get back to you if their any confusion but after many day when i called to nsdl customer team they told me your pan card is already prepared by itd (Income tax department). So here my question is that when i had taken follow-up with your team then why they are provided wrong committee to customer then what is meaning to sent request letter to nsdl support team???

                            I am telling you really i am unhappy with your support team regarding this application.

                            Now i want to change my father name on the pan card so what is the way for it without any new application???

                            Waiting for your positive responds.
                            Sep 27, 2019
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 27, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            Please refer URL https://www.tin-nsdl.com/services/pan/pan-index.html for detailed procedure to apply PAN Card
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                              A
                              aacs cute
                              from Mumbai, Maharashtra
                              Aug 19, 2019
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                              Address: Dhanbad, Jharkhand, 826001

                              I have apply for pan card onli by searching online pan card application and i apply it through a site which look like government site name "thepancard.com" this site charged 379 for pan card and i paid since its one time password generated but its too illegal government charged only 110 for this but this site running too illegal and making fool to public.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                S
                                Shreyadesh
                                from Bengaluru, Karnataka
                                Aug 17, 2019
                                Resolved
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                                Resolved

                                Sir/madam,

                                I had applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i received the message given below.

                                Thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown"no record found".

                                Please check my application as soon as possible.

                                Thanking you
                                Shreya deshpande
                                Aug 18, 2019
                                Complaint marked as Resolved 
                                I received the pan no. today. Thank you.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 22, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Shreya,

                                Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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                                  Purneshbol
                                  from Mumbai, Maharashtra
                                  Aug 17, 2019
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                                  Address: Jeppu Kudpadi Road, Nandi Gudda, Mangaluru, Karnataka, India, 575002

                                  I never got my refund which was on[protected] token number was [protected] pls help me to get my money back. Its long back my adhaar card n details i had given didnot match so kyc did not happen so my transcation got failed but i had make payment before only so i waited for many days i thaught i would get my refund but didnoy happen so i request u to help me out
                                  +1 photos
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  The first and foremost problem we are facing everyday is the sewage water overflowing in the street and flooding the roads making our life miserable. We are unable even to walk on the roads with sewage water which is ankle deep. Plz kindly clear that broblems ...no road way ...site aprovel
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                                    V
                                    vc93739
                                    from Delhi, Delhi
                                    Aug 17, 2019
                                    Resolved
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                                    Resolved

                                    I use nsdl website to create a new pan card of my neighbour. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.90 through using my upi. My balance was deducted from the bank on 13/08/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i have not received any refund till yet. Where is the my refund amount of my pan application? This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their website if they can't fix the bugs. This is the true failure of digital india. Do something for a change.
                                    Sep 21, 2019
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 21, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                                    I have filled the PAN form with ekyc and paid the fee but otp is not received on registered number for E-KYC and want to file it physically or online. please suggest any way for submission as it is urgent for bank account opening
                                    NSDL e-Governance Infrastructure Customer Care's response, Sep 3, 2019
                                    Verified Support
                                    To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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                                      B
                                      Bijan@123
                                      from Kolkata, West Bengal
                                      Aug 17, 2019
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                                      Address: DAKSHIN DURGAPUR,P.O-SRI DURGAPUR, 743349

                                      Dear sir,
                                      I have applied for a new pan card in the name of partha das which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.
                                      Address
                                      Therefore, i requesting your resend my pan card to.
                                      Applicant name: partha das
                                      Dakshin durgapur
                                      P. O-sree durgapur
                                      P. S-dholahat
                                      Pin-743349
                                      State-west bengal
                                      District – south 24 parganas

                                      Applicant name: partha das
                                      Acknowledgement number: [[protected]]
                                      Mobile no: [[protected]]
                                      Mail id :[protected]@gmail.com
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Hello,

                                      I opened and NPS tier 1 account today and even received the PRAN no. However when I'm trying to log in to my account or generate IPIN the message "PRAN not found in database appears". Kindly resolve this issue.

                                      Name: Rahul Revi
                                      PRAN:[protected]
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                                        lavita.pinto
                                        from Mumbai, Maharashtra
                                        Aug 16, 2019
                                        Resolved
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                                        Resolved

                                        Address: Near Sai Baba Temple, Mumbai City, Maharashtra, 400083

                                        Sir/madam,

                                        I have applied for new pan card on 16th aug 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                        "thank you for using online facility for pan application.

                                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                        But when i checked my application status today, it was shown "sorry, no record found."

                                        Please check my application

                                        Thanking you
                                        Lavita pinto
                                        Sep 21, 2019
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 21, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                        Verified Support
                                        Aug 21, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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