NSDL e-Governance Infrastructure Complaints & Reviews

Address: 110084

Hello sir/mam,

I had apply online for pan card before a month, but i didn't do e-kyc on that time so therefore my application was cancel. Now i was waiting for my refund about a month but i still didn't get back my refund of pan card... I want to know how much more time nsdl take for pan card refund? Please revert back as soon as possible of query.

Token number :[protected]
Gmail id : [protected]@gmail.com
Dob: 22/03/2000

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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P

pan updates

from Salem, Tamil Nadu

Aug 2, 2019

Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/46/47/48/49 for details:

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Website: about PRAN number update

Sir
Whenever i try to login to see my pran detail a message display 'pran not found in database' it is been 12 months i am unable to see my submitted money in nps account. Please help me to login as perhaps my pran is not updated online i am providing my detail below.
Please help me to login.

Yours faithfully

Amarnath singh
Pran[protected]
Mob. [protected]
Email - amar[protected]@gmail.com

Sep 20, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Verified Support

Aug 05, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I am apy. Contributor and i tried to login usingy pran no... But i am getting error as pran not found.. My pran no is[protected]. My email i'd is avi.[protected]@gmail.com. Kindly look into the issue n resolve.. I tried to contact your customer care by given mobile no... Nobody picks up... Worst response... I tried to contact you through email too but there also no response

Sep 13, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Verified Support

Aug 05, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Ahmedabad, Ahmedabad, Gujarat, 380026

Hello Sir/Ma'am,
I had applied for PAN with NSDL online PAN application on 09/07/2019. My application was rejected in Aadhar authentication. Still i did't received any refund for that application.I request you to kindly refund my PAN Application fee.
Transaction Reference Number : 20190709111212800110168545777652367
Thank You.
Ketan Vishwakarma

+2 photos

Sep 9, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Hi Sir/Madam

I applied for name correction today 31/7/2019 at https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html and when i submitted the application it said
"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

but when I enter my 15 digit acknowledgment number on https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack, it says record not found.
Kindly help.
Sincerely
Saurabh

Aug 14, 2019

Complaint marked as Resolved

The department is useless, would have to take care of it personally by visiting the office. Thanks for not helping me. I'd say again, please don't be in the awe that your concern would be resolved.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jul 31, 2019

Updated by saurabh615 I did the whole process using e-sign/e-kyc mode, kindly look into this issue please.

Verified Support

Aug 07, 2019

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Aug 08, 2019

Updated by saurabh615 I've already sent an email with the number. But right now i received an email with E-PAN Card, it shows my corrected name, but on https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack it is still showing as

"Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"

Also when i try to verify my PAN on UAN portal, it says PAN details dont match with Aadhar and UAN, but i already changed it hence the email today.

KIndly advise.

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Address: Shakti Nagar Davangere, 577004

E-KYC/e-Sign request has failed and payment already done.

NSDL Error: ur e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

How to process further.

Token Number : [protected]
Date of Birth : 01/06/1981
Name : Nagaraj T
Payment Transaction Number: 371584, Date: 31/07/2019

+1 photos

Sep 21, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.

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Address: 450001

Dear sir/mam

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Aayush dashore

Sep 7, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jul 31, 2019

Updated by Ayush Dashore Dear sir/mam

I have applied for new pan card on 31 July 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Anupama tiwari

Verified Support

Aug 07, 2019

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Sir/madam,

I have applied for correction in pan card on 29th july 2019 through e-sign/e-kyc mode. I have got my acknowledgement number (N-[protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application as i have to fix this to file my returns.

Thanking you
Mona

Sep 9, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Mona,

As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

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S

Shaik7867

from Bengaluru, Karnataka

Jul 30, 2019

I applied for the pan card twice for which rupees 106.9 was deducted on 17/07/2019.
It was due to otp generation problem.

Till now I didn't receive any amount.

Why to run a website when u can't resolve the issues?

I want my money back to be refunded.

My acknowledgement number is [protected].

Thanking you in advance.

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Address: 40/67, II FLR, 5TH CROSS, JAI MARUTHI NAGAR, NANDINI LAYOUT, BANGALORE560096, 560096

I have a nps swavalambhan account through my lic agency. However, i am not able to login to my account nor i am getting my statement, which used to come earlier. When i tried to open throuh the pran by saying forgot password, its saying ivalid pran. Every month my contribution is going to my swavalambhan account[protected]. Tried to login to it many a times. Is it because its through my company that i am not able to login? I have all rights to get it to my mail or mobile. If it is not resolved i will have to file a case in consumer court.

Aug 31, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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Address: 700117

Hi team,

I have submitted the pan application for change of address and have done the ekyc using adhaar details.
The application was submitted on 28th july, 2019. On completion of the process i have received confirmation message
However, when i am checking the status it says "sorry, no record found".

Can you please look into it.

The acknowledge number provided - n - [protected]

Regards
Amit

Jul 30, 2019

Complaint marked as Resolved

It is now showing the status "Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

Sandeep Pensia

from Palwal, Haryana

Jul 30, 2019

My PRAN no.[protected]
When account Clark check PRAN no.
System showing invalid. Please provide needfull help
Thanks

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Address: VPO. MAYAN DISTT. REWARI . HARYANA, Rewari, Haryana, 123103

Acknowledgement id-[protected]
Dated 28/05/2019
Sir my pran number is[protected] is showing invalid in esalary account please resolved it as i am getting problems in getting my salary.
But when i login through pran & password they show status as active.
Kindly do the needful so that i can easily get my salary by linking esalary account with pran.
Regards
Manoj

+1 photos

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Aug 16, 2019

Updated by manoj chauhan525 My problem is solved

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R

rvps

Jul 31, 2022

I am facing the same issue. please help me, how your issue is resolved.

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Address: Hyderabad, Telangana

Sir/madam,

I have applied for changes/corrections in pan card thru e-sign/e-kyc mode on nsdl website on 28th july 2019 and received an acknowledgement number along with the e-signed acknowledgement in the mail which says no physical documents are required to be submitted.

But when i try to track the status of the application, it says "sorry, no records found".

Please let me know if anything further needs to be done.

Sep 7, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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S

Sumitkr4703

from Pune, Maharashtra

Jul 30, 2019

I got this message while authenticate my PAN through Aadhar.
Give me possible solution for this.

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Address: Patiala, Punjab

I am writing this complaint regarding duplicate pan card.

I find someone using the same pan card which i have. Name, pan card number, father name, date of birth and signature are exactly the same as i have on my pan card but the only photo is different.

I am attaching the photograph of both pan cards, original and duplicate. Kindly find the attachment.

Kindly take prompt action to avoid some serious fraud.

Thank you,
Balwinder kaur

+1 photos

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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clips kingdom

from Surianwan, Uttar Pradesh

Jul 29, 2019

Today (26/07/2019) i applied for pan card through nsdl after an hour of completing e-kyc i got my pan no. Which is bucpv2558k . But when i tried to verify my pan status it show no record found. Please help me sir.
Thank you.

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I have filed application for pan but due to failed e-kyc i want refund and i didn't get any acknowledgement no. I want to apply for refund for my payment. But online refund application form is not taking my transaction reference no. And not been able to get refund. Pls help and resolve the matter. I have attached the receipt. Pan application is filed in the name of bhagirathi devi and dob is 21/07/1973

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Address: Vpo gudamb sre, Rampur, Uttar Pradesh, 247451

My pan no. Is bhgpk6588k same pan no. Has other person with same name, father name, dob in dehli. He is a vendor in arabtec india ltd. From last year my tds is showing extra income in form 26as.
What should i do i m paying income tax from last five years.
I call in that company then they told me the matter and gave his vendor mobile no. I call that person he send me his pan card. I was shocked to see the same pan card no.

Aug 31, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.

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Pan correction request date : 26/07/2019

I submitted online application for name correction in pan card through e-sign option. I got confirmation mail and acknowledgement number.

On 27th july when i check the status it shows "no record found"

Kindly let me know if the pan details correction application request is accepted or do i need to do anything to get it done.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: G-5, FIRST FLOOR, SGREET NO. 16 JAGAT PURI DELHI -110051, New Delhi, Delhi, 110051

Dear sir/madam, (https://incometaxindia.gov.in/Pages/tax-services/pan-grievances.aspx)

I hereby informing to you that somebody has wrongly used my id proof and address proof for issue of pan in the name of kpmc & co partnership firm pan : aarfk4321r

Hence i am requesting you to that kindly remove the details of chanda kumari d/o tilak yadav (Pan bkcpk6337d) in your data base.

Further i am requesting you to that i chanda kumari (Pan; bkcpk6337d) will not be responsible for any negligence/misuse/noncompliance etc. Regarding to this pan:- aarfk4321r : kpmc & co

Thanking you,
Chanda kumari
W/o ashok kumar singh
G-5, first floor, street no. 16, jagat puri, delhi, 110051

Oct 28, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Chanda,

This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.

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Address: 241001

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: ashish kumar singh
Pran:[[protected]]
Mobile no.[[protected]]
Email id: [protected]@gmail

Thanking

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Ashish,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Jul 30, 2019

Updated by Ashish Kartik Singh Sir I register my grievance at npscra. And I got a token no. Which is 60095139. But while I check my grievance status error occurred.. and nothing happens..

Verified Support

Jul 30, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Ashish,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

Jul 31, 2019

Updated by Ashish Kartik Singh Sir
Can you tell me how i update my mobile number in my pran account.. yesterday I went to bank to update my mobile number.. but their my mobile number already shown in PRAN account detail.. but it is not working in APY & NPS apps .. My mobile number is [protected]

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A

Ashish Kartik Singh

from Mumbai, Maharashtra

Jul 30, 2019

Sir i ragister my grievance.. and I got a token number.. but while I try to check my grievance status.. error come.. and nothing happened.. my token number is 60095139.

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Ashish Kartik Singh

from Mumbai, Maharashtra

Jul 31, 2019

Sir
Can you tell me how i update my mobile number in my pran account.. yesterday I went to bank to update my mobile number.. but their my mobile number already shown in PRAN account detail.. but it is not working in APY & NPS apps .. My mobile number is [protected]

my pran number in not found in data base - Comment #3500283 - Image #0

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I have applied for tan on nsdl website, but after the payment, the acknowledgement receipt was not generated, acknowledgement no. Is - [protected], name - ghewar chand borana, the pdf which was downloaded was of 0 kb and was not openable, on sending emails several times, no resolution was provided, the customer care no. Provided on there website is also not getting connected, it is switched off from past 15 days, kindly look into and help us getting our tan acknowledgement receipt so that we can sent that duly signed copy to nsdl to get our tan

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I have applied for pan on the date 17/07/2019 with temporary token no. [protected]
But after fee deduction my final submission does not processed due to otp related issue, and i was informed that my pan application fee will refund within 7 days but it doesn't processed till today.
I have applied with the name
Tauqeer ahmad
It failure is occurred due to not receiving otp. Kindly resolve it

Sep 21, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 89

refund for my cancelled pan application

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my pran not updated

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apy pran not found error

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pan application refund application

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I'm unable to locate my acknowledgment number

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nsdl error: your e-kyc /e-sign based request has failed

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correction in pan card

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pan card correction application status

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nps swavalamban

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nsdl esign/e kyc verified pan application status "shows no record found"

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pran number is showing invalid on e salary

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changes in pan card application status

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two pan card with same information except the user photo

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e-kyc failed refund needed

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2 person in same pan no.

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status of application which i submitted for pan card name correction is showing no record found

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my id and address proof wrongly used for issue of pan card: aarfk4321r

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my pran number in not found in data base

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acknowledgement receipt for tan application not generated

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refund related issue

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