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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jan 16, 2026

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3581

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1737

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NSDL e-Governance Infrastructure reviews & complaints page 91

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Address: Thane, Maharashtra

Sir/madam,

I have applied for e-pan card on 21th july 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Aug 31, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Krishnakar Reddy

from Hyderabad, Telangana

Jul 22, 2019

Its showing exception occurred in esign generating while applying for new individual pan card and money deducted for the application.It is showing repeatedly and tell me now how can I apply for it without paying any amount
Please help me someone

Krishnakar Reddy 's reply, Jul 21, 2019

Token Number 0042796580

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Address: Shop no-2,Near Ajit Bhawan,Circuit house road ,Jodhpur, Jodhpur, Rajasthan, 342902

I have applied for on line pan card application and had completed paying through online. My pan application token no is [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl..

Sep 2, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2019

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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I have been trying to provide ekyc for my aadhaar card and also submitted otp four times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl

Kindly resolve my issue.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642) 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, Mumbai City, Maharashtra, 400013

I applied for existing pan card for updating parents name on 13 july 2019 and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

However i didn't not received my money yet. Please refund my money. The details are as follows:

Token no:[protected]
Dob: 26/07/1964
Email id: [protected]@gmail.com

Aug 26, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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I have made payment for nps and then the payment is not completed. After that i am unable to login again and the site is showing the registration against this acknowledgement no is pending for confirmation from payment gateway. My acknowledgement id is 11904709 and date of registration is 08 july, 2019. Now neither my pran is generated nor i am able to complete the payment. Kindly deal with the issue

Sep 14, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Bramhdutt

from Mumbai, Maharashtra

Jul 22, 2019

Acknowledgement number N-[protected]
applicant name bramhdutt
RA का नाम गलत लिख गया है मेरी फीस रिफंड की जाए

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Address: New Delhi, Delhi, 110086

Hi sir/madam

I have made a pan change or correction request through nsdl online portal using ekyc/esign using adhaar card application and payment was successful.

But i cannot find any status of pan application using acknowledgement number provided it's always giving "sorry no record found" message.
Acknowledgement no. [protected]

Please look into the matter and help asap.

Regards
Himanshu khanna

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: 603002

Hi team,

I have applied for pan card correction on 19th july 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). And my pan number is "bimpg9938a". After completion of the process i have received message stating

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Gottimukkala dinesh varma

Aug 25, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, we hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

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I applied for the pan card through nsdl e-governance on 18/07/2019 and i have also uploaded my aadhar card.

I also received acknowledgement number[[protected]].

But when i checked my pan card application status it shows that no record is found.

Please kindly resolve my issue.

Thanking you in advance.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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As you sent the details of pan card and details of courier service and expected delivery was on 11th of july in jaunpur but till 17 i didn't recieve any pan cars and even instead of delivering they hold the courier at it's varanasi centre from 9th july i complained two times but they didn't do anything and at last i have to go to varanasi at trackon centre and then they give it.
This was not with me like with same problem around 5 to 8 people were there. For nsdl pan's courier.
Because of this my some bank's work is delayed.
I request you to take some action regarding trackon courier.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Ward no 1 ellenabad, Sirsa, Haryana, 125102

Sir my name is Ankit Kumar s/o kishori lal my phone number is [protected]. I am peon in Irrigation department haryana dusty Sirsa Ottu sub division .sir I applied for pran and NpS number on 15/04/2019 and I received a msg of pran number on12/06/2019 but it doesn't not connected with nsdl so I can not get my salary yet . now my 4 months salary is pending it's very difficult for me plz connect My pran number with the system of treasary my pran number is[protected]

Aug 23, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: 501141

Respected sir,
I have applied for pan card with the name mohammed iqbal which dispatched at our residence address on july 1st 2019. Unfortunately we could not recieved the post as we were out of station. Later, i approached the local post man and he informed me that he has returned the pancard to sender address..

Therefore, i kindly request you to resend the pan card to the same mention address

Applicant : mohammed iqbal
Application number :j[protected]
Date of application : 18/06/2019
Mob no : [protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl

Kindly resolve my issue.

Aug 24, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Jaipur, Rajasthan, 302021

I have applied for new pan card on 17th july 2019 through e-sign/e-kyc mode. I have got my acknowledgement number. On completion of the process, i received following message :

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But now when i am trying to track my pan card status, it is showing "sorry, no record found."

Kindly rectify the error

Thanking you
Suyash holani
(Acknowledgement no - [protected])

Aug 25, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.

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Address: 560046

I have been applying for pan card using nsdl online servuce through ekyc and esign. After all the information input and completing the payment, i authenticated my ekyc and entered the otp however the esign is not working.
The error "exception in generating esign user pdf inside esigncontroller for token no 00425*"

The aadhaar authentication happens post making the payment. I have done this 3 times today, twice using chrome — which threw the error message and once using mobile browser.

I am not sure which attempt has been successful as i dont see any confirmation mail or status of my application.

Tried so many times as i am in need o[censored]pdated pan asap. Please look into this at the earliest as i dont want to lose so much money and that too in vain!!!

Aug 26, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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S

syed.atheeq

from Bengaluru, Karnataka

Jul 19, 2019

Notified but no updates from them yet!! Third time i made payment and also got acknowledgment but there is no record in their DB for my Acknowledgment number!!! I need my money back or at least application processed ASAP

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Address: Applicant Name: PARTHA DAS DAKSHIN DURGAPUR P.O-SREE DURGAPUR P.S-DHOLAHAT PIN-743349 STATE-WEST BENGAL DISTRICT – SOUTH 24 PARGANAS, South 24 Parganas, West Bengal, 743349

Dear Sir,
I have applied for a new PAN Card in the name of PARTHA DAS which was dispatched . I couldn’t receive the PAN Card as POST MAN he did not inform me and he returned back.
ADDRESS
Applicant Name: PARTHA DAS
DAKSHIN DURGAPUR
P.O-SREE DURGAPUR
P.S-DHOLAHAT
PIN-743349
STATE-WEST BENGAL
DISTRICT – SOUTH 24 PARGANAS

Therefore, I requesting your resend my PAN Card to.

Applicant Name: PARTHA DAS
Acknowledgement Number: [[protected]]
Date of Returned: 06/06/2019
Mobile NO: [[protected]]
Mail id :[protected]@gmail.com

Aug 17, 2019

Complaint marked as Resolved

Dear Sir, I have applied for a new PAN Card in the name of PARTHA DAS which was dispatched . I couldn’t receive the PAN Card as POST MAN he did not inform me and he returned back. ADDRESS Therefore, I requesting your resend my PAN Card to. Applicant Name: PARTHA DAS DAKSHIN DURGAPUR P.O-SREE DURGAPUR P.S-DHOLAHAT PIN-743349 STATE-WEST BENGAL DISTRICT – SOUTH 24 PARGANAS Applicant Name: PARTHA DAS Acknowledgement Number: [351439700457882] Mobile NO: [8617093737] Mail id :[email protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Hyderabad, Telangana

Your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

I got this message when i applied for pan through e kyc base, but i didn't get money return. What should i do now.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Dehradun, Uttarakhand

I have applied for on line new pan card application and had completed paying through online. My pan application token no is [protected]
I have been trying to provide ekyc for my aadhaar card and also submitted otp many times received for aadhar verification, but every time following message is coming
Exception in generating esign user pdf inside esigncontroller for token no. [protected]
Please help to resolve this issue immediately. As i have already made the payment to nsdl & also not received acknowledgement no to my mail i'd & even on mobile no

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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I have been applying for pan card using nsdl online servuce through ekyc and esign. After all the information input and completing the payment, i authenticated my ekyc and entered the otp however the esign is not working.
The error "exception in generating esign user pdf inside esigncontroller for token no 00425*"
Thus my application has halted. Need my pan card as soon as possible. Please help settle the issue.

Aug 24, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Khordha, Odisha, 751006

Filed a date of incorporation change in pan on 22nd july. Been 25days today still we are being told that our issue will take another 7-8 days without any proper reason. Our pan was generated on 13th april but we have not recieved any copy of the same till date. After a lot of trying we were forced to apply for a change request. Waiting since then been more than 3 months since i am waiting for a pan card.

The call center is reluctant to resolve the issue and rudely putting me ti hold for 20 25 minutes. No date or tentavie date is being informed to me in this regard. After every time the timeline keeps on increasing by 7-8 days.

Aug 21, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Prakhar,

Inconvenience caused is highly regretted. Kindly provide us with your 15 digit Acknowledgement number to check the status.

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R

Riteshnidhi2609

from Mumbai, Maharashtra

Jul 17, 2019

Due to fault attempt I m unable to login for nps account.. whenever I m trying to reset password it writes that u have exceeded attempt so your ipin is blocked for today..but when I tried this next day it wrote the same..so I request you to pls give me my new ipin.. thanking you

Riteshnidhi2609's reply, Jul 7, 2019

I m sending you screenshot

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I tried to correct my name in pan card and did the payment of 75 rupees. I also entered the aadhar details and i am getting the following error

"exception in generating esign user pdf inside esigncontroller for token no [protected]"

Please help me resolve this issue. This message was generated after entering the aadhar number and otp

I need to do this to link my pan details to uan account. The initials have been expanded in the pan card which is not the case in all my other documents

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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