NSDL e-Governance Infrastructure Complaints & Reviews

I have filed application for pan but due to failed e-kyc i want refund and i didn't get any acknowledgement no. I want to apply for refund for my payment. But online refund application form is not taking my transaction reference no. And not been able to get refund. Pls help and resolve the matter. I have attached the receipt. Pan application is filed in the name of bhagirathi devi and dob is 21/07/1973

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Address: Vpo gudamb sre, Rampur, Uttar Pradesh, 247451

My pan no. Is bhgpk6588k same pan no. Has other person with same name, father name, dob in dehli. He is a vendor in arabtec india ltd. From last year my tds is showing extra income in form 26as.
What should i do i m paying income tax from last five years.
I call in that company then they told me the matter and gave his vendor mobile no. I call that person he send me his pan card. I was shocked to see the same pan card no.

Aug 31, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.

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Pan correction request date : 26/07/2019

I submitted online application for name correction in pan card through e-sign option. I got confirmation mail and acknowledgement number.

On 27th july when i check the status it shows "no record found"

Kindly let me know if the pan details correction application request is accepted or do i need to do anything to get it done.

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Address: G-5, FIRST FLOOR, SGREET NO. 16 JAGAT PURI DELHI -110051, New Delhi, Delhi, 110051

Dear sir/madam, (https://incometaxindia.gov.in/Pages/tax-services/pan-grievances.aspx)

I hereby informing to you that somebody has wrongly used my id proof and address proof for issue of pan in the name of kpmc & co partnership firm pan : aarfk4321r

Hence i am requesting you to that kindly remove the details of chanda kumari d/o tilak yadav (Pan bkcpk6337d) in your data base.

Further i am requesting you to that i chanda kumari (Pan; bkcpk6337d) will not be responsible for any negligence/misuse/noncompliance etc. Regarding to this pan:- aarfk4321r : kpmc & co

Thanking you,
Chanda kumari
W/o ashok kumar singh
G-5, first floor, street no. 16, jagat puri, delhi, 110051

Oct 28, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Chanda,

This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.

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Address: 241001

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: ashish kumar singh
Pran:[[protected]]
Mobile no.[[protected]]
Email id: [protected]@gmail

Thanking

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Jul 29, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Ashish,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Jul 30, 2019

Updated by Ashish Kartik Singh Sir I register my grievance at npscra. And I got a token no. Which is 60095139. But while I check my grievance status error occurred.. and nothing happens..

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Jul 30, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Ashish,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

Jul 31, 2019

Updated by Ashish Kartik Singh Sir
Can you tell me how i update my mobile number in my pran account.. yesterday I went to bank to update my mobile number.. but their my mobile number already shown in PRAN account detail.. but it is not working in APY & NPS apps .. My mobile number is [protected]

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A

Ashish Kartik Singh

from Mumbai, Maharashtra

Jul 30, 2019

Sir i ragister my grievance.. and I got a token number.. but while I try to check my grievance status.. error come.. and nothing happened.. my token number is 60095139.

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A

Ashish Kartik Singh

from Mumbai, Maharashtra

Jul 31, 2019

Sir
Can you tell me how i update my mobile number in my pran account.. yesterday I went to bank to update my mobile number.. but their my mobile number already shown in PRAN account detail.. but it is not working in APY & NPS apps .. My mobile number is [protected]

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I have applied for tan on nsdl website, but after the payment, the acknowledgement receipt was not generated, acknowledgement no. Is - [protected], name - ghewar chand borana, the pdf which was downloaded was of 0 kb and was not openable, on sending emails several times, no resolution was provided, the customer care no. Provided on there website is also not getting connected, it is switched off from past 15 days, kindly look into and help us getting our tan acknowledgement receipt so that we can sent that duly signed copy to nsdl to get our tan

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I have applied for pan on the date 17/07/2019 with temporary token no. [protected]
But after fee deduction my final submission does not processed due to otp related issue, and i was informed that my pan application fee will refund within 7 days but it doesn't processed till today.
I have applied with the name
Tauqeer ahmad
It failure is occurred due to not receiving otp. Kindly resolve it

Sep 21, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.

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Address: 560076

Respected sir/madam,

I had applied for correction of pan card, ack no. N-[protected] and the same was processed and sent through professional courier on 21-jul-2019. The pan card had reached bangalore arekere professional courier office on 23-jul-2019 but they never delivered it. When i contacted the courier office they informed me to come to their office and collect it personally and the reason they gave me was that they never deliver pan cards. Is this true? Earlier pan cards were always delivered to the address registered in your database, but have you stopped it now? Also i asked them why they did not call me to inform that i have to come and collect the pan card for which they did not have any reply. They said this is the process they follow. Can you please check this issue?

Aug 31, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.

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Address: Kolkata, West Bengal, 700007

I, Kishor Kumar Jha, want to inform you that, I applied for my new Pan Card. My acknowledge number is N-[protected] and my PAN is BYSPJ6839D. I wish to made my Pan Card with one guardian only (Mother's Name only). Unfortunately, I made a mistake in the place of Mother's name. I got the Pan Card in which the spelling my mother's name is incorrect. After that, I want to apply for the correction of my Pan Card. I went to ALANKIT LIMITED, KOLKATA (BRANCH ID- 01335) with needful documents. But, I am informed that, I cannot correct my Mother's name. They told me that, they cannot put my correct Mother's name in the online form. I already submitted the needful documents. I also called to the NSDL helpline and talked with the customer care representative (Complain No.[protected]. How should I correct my mother's name in my PAN card? My correct PAN card is urgently required.

Aug 31, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Please refer URL https://www.tin-nsdl.com/services/pan/pan-index.html for detailed procedure to apply for PAN Card. For further information please call us on[protected] or email us at [protected]@nsdl.co.in

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I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

My token no is: [protected]
Email: [protected]@gmail.com
Dob: 05/August/1983

Date of the incident : 25/July/2019

Please resolve my problem

Sep 17, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Aug 01, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.

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Address: House no 202 sec 2-A sham nagar, Fatehgarh Sahib, Punjab

Hlo sir/mam

I have submitted a application form on nsdl website on 3july2019 for requesting a new pan card as i have to open bank acc. As i have crossed 18 years . Bank refernce no. Is 790519 and token no is [protected] as it has crossed more than 20 days. They said that your money will be returned in 7 working days but they didont . The failure is due to some mismatch in aadhar e-sign.

I request to plz refund my payment as soon as possible

Thank you

Sep 1, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.

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Address: Sector o mansarovar lda colony, Lucknow, Uttar Pradesh, 226012

I beg to inform you that the condition of the road is terrible, there are large big patches during the monsoon the water drain into these watches and the whole area becomes a swimming pool, sometimes even the car and vehicles gets trapped arising traffic problems, this created huge inconvenience for all o[censored]s i request you to take a look into the matter and solve the problem as soon as possible

Thanking you
Sector o
Mansarovar lda colony
Near shivani public school
Freight bridge, near guru sweets

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Ihave applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Thanks
Gopi krishna

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Address: 195/1, keela shanmugapuram,, arumuganeri, 628202

I had applied with nsdl online for a change in my pan details. My pan no is bsbpr8406h. The acknowledgement no for my online application is [protected]. My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application.
I have applying 2times.
Kindly refund my 2 time pan processing fees.

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Address: GROUND FLOOR, #12, ULLAS NIWAS, 4 'A' CR, CAMBRIDGE GARDEN, AYYAPA NAGARPA, 560036

Sir/madam,

I have applied for update name on my existing pan card on[protected] through e-sign/e-kyc mode. I have got my acknowledgement number (N-
[protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Ramneesh

Aug 29, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Ramneesh,

As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

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I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no [protected] please help to resolve this issue immediately. As i have already made the payment to nsdl.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sir/madam,

I applied for pancard through ekyc.. On 22 july 2019 and i successfully got my acknowledgement number and payment receipt via email.. It has been more than 15hr but till now i don't get my e-pancard pdf... And when i check my pan application status it says no record found.. So kindly check my application status.. My acknowledgement number is [protected]

Sep 1, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 24-Jul-2019 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication indicated by you in the application.

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J

jayashri surwase

from Mumbai, Maharashtra

Jul 23, 2019

[protected] ack number by mistake father name change in pan application form but no change in father name.

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A

Ankur Kallurwar

from Mumbai, Maharashtra

Jul 23, 2019

I'm applying my friend pan card online in NSDL site all process complete step by step .when i generate otp and enter oto in box then submit there show error by ekyc with tokken no [protected].
Exception in generating Esign User PDF inside EsignController for token

What to do for this error.

Two times 106/- 106/- deducted from my bank account

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Address: Village Rasulpur p.o box Ahmedgarh tehsil malerkot, District Sangrur state punjab, Sangrur, Punjab, 148021

Sir/madam,

I have applied for new pan card on 22th july 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Sabir khan

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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G

Gowda11

from Mangalore, Karnataka

Jul 23, 2019

I tried correcting PAN data online payment got deducted and it keeps saying " Your Request Cannot be processed.Please Try after sometime" from last 24 hours. What about Amount.We didn't get any proper information about this query till now.Please help us to solve this.

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Address: Chennai, Tamil Nadu, 600024

I am an ideas speed e user, a client member
With dp id in302437 and client id 20129110. My password earlier did not contain capital alphabet and special character. The new requirement is that they should contain them. But the system is not allowing me to change the password and throws some wrong message or other.
I could not use the forgot password also as it directs me to take the paperwork to my dp which is far away from my home and as i am a senior citizen, it is difficult for me to travel to my dp for every reset of password.
Please help me to reset password through email.
Also please explain the new password requirements exactly, by an example, as i am at a loss to understand what is expected.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

Suman 87

from Delhi, Delhi

Jul 23, 2019

Applied PAN card for my spouse on 15-jul-2019. Kindly let me know when we can get this approved and delivered.
Acknowledgement: [protected]
Below is the latest status :
Your application is under process at NSDL - TIN Facilitation Center.
You may contact TIN FC[protected]/46/47/48/49 where the application was submitted by you.

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I

I am adi

from New Delhi, Delhi

Jul 23, 2019

I had paid the money for my pan card and when it came to e oyc verification my otp did not come
And when my otp came I entered into the form the session was timed out. Will get my money back.
I have paid twice and both the time same thing happened.
Temp token number- [protected]
Please help me

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N

nikhilkoshatwar

from Mumbai, Maharashtra

Jul 23, 2019

Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

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Address: A-308, Ozone Urbana Aqua Udayagiri Devanahalli, Bangalore, Karnataka, 562157

Website: www.onlineservices.nsdl.com/paam/emudraWebServices.html?ID=-753169196

I have applied for new pan card. Exception in generating esign user pdf inside esigncontroller for token no. [protected]

I have applied for new pan card. Exception in generating esign user pdf inside esigncontroller for token no. [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Please help to resolve this issue immediately. As i have already made the payment to nsdl twice.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 90

e-kyc failed refund needed

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2 person in same pan no.

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status of application which i submitted for pan card name correction is showing no record found

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my id and address proof wrongly used for issue of pan card: aarfk4321r

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my pran number in not found in data base

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acknowledgement receipt for tan application not generated

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refund related issue

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not delivering pan card

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cannot correction mother's name in pan

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online pan application error

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my application fees is not refunded

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broken condition of the road

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aadhar otp error

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kindly refund my 2 time pan processing fees.

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nsdl e-governance infrastructure esign/ekyc applied to update name in pan card. bur status shows no record found

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ekyc pdf

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pan card application status says no record found

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problem regarding pan card

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change of password

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exception in generating esign user pdf inside esign controller for token no 0042863262

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