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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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V
vijayvk84
Jul 25, 2019
Resolved
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Address: 560076

Respected sir/madam,

I had applied for correction of pan card, ack no. N-[protected] and the same was processed and sent through professional courier on 21-jul-2019. The pan card had reached bangalore arekere professional courier office on 23-jul-2019 but they never delivered it. When i contacted the courier office they informed me to come to their office and collect it personally and the reason they gave me was that they never deliver pan cards. Is this true? Earlier pan cards were always delivered to the address registered in your database, but have you stopped it now? Also i asked them why they did not call me to inform that i have to come and collect the pan card for which they did not have any reply. They said this is the process they follow. Can you please check this issue?
Aug 31, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2019
NSDL e-Governance Infrastructure Customer Care's response
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
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    S
    Surajit_Bubun
    from Delhi, Delhi
    Jul 25, 2019
    Resolved
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    Address: Kolkata, West Bengal, 700007

    I, Kishor Kumar Jha, want to inform you that, I applied for my new Pan Card. My acknowledge number is N-[protected] and my PAN is BYSPJ6839D. I wish to made my Pan Card with one guardian only (Mother's Name only). Unfortunately, I made a mistake in the place of Mother's name. I got the Pan Card in which the spelling my mother's name is incorrect. After that, I want to apply for the correction of my Pan Card. I went to ALANKIT LIMITED, KOLKATA (BRANCH ID- 01335) with needful documents. But, I am informed that, I cannot correct my Mother's name. They told me that, they cannot put my correct Mother's name in the online form. I already submitted the needful documents. I also called to the NSDL helpline and talked with the customer care representative (Complain No.[protected]. How should I correct my mother's name in my PAN card? My correct PAN card is urgently required.
    +1 photos
    Aug 31, 2019
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jul 31, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    Please refer URL https://www.tin-nsdl.com/services/pan/pan-index.html for detailed procedure to apply for PAN Card. For further information please call us on[protected] or email us at [protected]@nsdl.co.in
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      R
      rajeshparupalli
      from Mumbai, Maharashtra
      Jul 25, 2019
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      I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
      The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

      My token no is: [protected]
      Email: [protected]@gmail.com
      Dob: 05/August/1983

      Date of the incident : 25/July/2019

      Please resolve my problem
      +1 photos
      Sep 17, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Aug 01, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
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        R
        Rgarg8303
        from Shimla, Himachal Pradesh
        Jul 24, 2019
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        Address: House no 202 sec 2-A sham nagar, Fatehgarh Sahib, Punjab

        Hlo sir/mam

        I have submitted a application form on nsdl website on 3july2019 for requesting a new pan card as i have to open bank acc. As i have crossed 18 years . Bank refernce no. Is 790519 and token no is [protected] as it has crossed more than 20 days. They said that your money will be returned in 7 working days but they didont . The failure is due to some mismatch in aadhar e-sign.

        I request to plz refund my payment as soon as possible

        Thank you
        +1 photos
        Sep 1, 2019
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jul 31, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
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          S
          Siyabapai
          from Dehra Dun, Uttarakhand
          Jul 24, 2019
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          Address: Sector o mansarovar lda colony, Lucknow, Uttar Pradesh, 226012

          I beg to inform you that the condition of the road is terrible, there are large big patches during the monsoon the water drain into these watches and the whole area becomes a swimming pool, sometimes even the car and vehicles gets trapped arising traffic problems, this created huge inconvenience for all o[censored]s i request you to take a look into the matter and solve the problem as soon as possible

          Thanking you
          Sector o
          Mansarovar lda colony
          Near shivani public school
          Freight bridge, near guru sweets
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            G
            Gopi krishna veldi
            from Gurgaon, Haryana
            Jul 24, 2019
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            Ihave applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

            I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

            Exception in generating esign user pdf inside esigncontroller for token no. [protected]

            Please help to resolve this issue immediately. As i have already made the payment to nsdl.

            Thanks
            Gopi krishna
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              S
              SMART RAMESH VIJAY
              from Mumbai, Maharashtra
              Jul 24, 2019
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              Address: 195/1, keela shanmugapuram,, arumuganeri, 628202

              I had applied with nsdl online for a change in my pan details. My pan no is bsbpr8406h. The acknowledgement no for my online application is [protected]. My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application.
              I have applying 2times.
              Kindly refund my 2 time pan processing fees.
              +3 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                R
                Ramneesh Kumar Chaudhary
                Jul 23, 2019
                Resolved
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                Address: GROUND FLOOR, #12, ULLAS NIWAS, 4 'A' CR, CAMBRIDGE GARDEN, AYYAPA NAGARPA, 560036

                Sir/madam,

                I have applied for update name on my existing pan card on[protected] through e-sign/e-kyc mode. I have got my acknowledgement number (N-
                [protected]). On completion of the process i have received message like below.

                "thank you for using online facility for pan application.

                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                But when i checked my application status today, it was shown "sorry, no record found."

                Please check my application

                Thanking you
                Ramneesh
                Aug 29, 2019
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jul 25, 2019
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Ramneesh,

                As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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                  M
                  mustafa arsiwala
                  from Mumbai, Maharashtra
                  Jul 23, 2019
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                  I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected]

                  I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                  Exception in generating esign user pdf inside esigncontroller for token no [protected] please help to resolve this issue immediately. As i have already made the payment to nsdl.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    S
                    Sweetg1122
                    from Pune, Maharashtra
                    Jul 23, 2019
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                    Resolved

                    Sir/madam,

                    I applied for pancard through ekyc.. On 22 july 2019 and i successfully got my acknowledgement number and payment receipt via email.. It has been more than 15hr but till now i don't get my e-pancard pdf... And when i check my pan application status it says no record found.. So kindly check my application status.. My acknowledgement number is [protected]
                    Sep 1, 2019
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 31, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    Your PAN card has been dispatched on 24-Jul-2019 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication indicated by you in the application.
                    [protected] ack number by mistake father name change in pan application form but no change in father name.
                    I'm applying my friend pan card online in NSDL site all process complete step by step .when i generate otp and enter oto in box then submit there show error by ekyc with tokken no [protected].
                    Exception in generating Esign User PDF inside EsignController for token

                    What to do for this error.

                    Two times 106/- 106/- deducted from my bank account
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                      S
                      Sabeer Khan
                      from Amritsar, Punjab
                      Jul 23, 2019
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                      Address: Village Rasulpur p.o box Ahmedgarh tehsil malerkot, District Sangrur state punjab, Sangrur, Punjab, 148021

                      Sir/madam,

                      I have applied for new pan card on 22th july 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application

                      Thanking you
                      Sabir khan
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      I tried correcting PAN data online payment got deducted and it keeps saying " Your Request Cannot be processed.Please Try after sometime" from last 24 hours. What about Amount.We didn't get any proper information about this query till now.Please help us to solve this.
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                        L
                        lalithaiob
                        Jul 22, 2019
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                        Address: Chennai, Tamil Nadu, 600024

                        I am an ideas speed e user, a client member
                        With dp id in302437 and client id 20129110. My password earlier did not contain capital alphabet and special character. The new requirement is that they should contain them. But the system is not allowing me to change the password and throws some wrong message or other.
                        I could not use the forgot password also as it directs me to take the paperwork to my dp which is far away from my home and as i am a senior citizen, it is difficult for me to travel to my dp for every reset of password.
                        Please help me to reset password through email.
                        Also please explain the new password requirements exactly, by an example, as i am at a loss to understand what is expected.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Applied PAN card for my spouse on 15-jul-2019. Kindly let me know when we can get this approved and delivered.
                        Acknowledgement: [protected]
                        Below is the latest status :
                        Your application is under process at NSDL - TIN Facilitation Center.
                        You may contact TIN FC[protected]/46/47/48/49 where the application was submitted by you.
                        I had paid the money for my pan card and when it came to e oyc verification my otp did not come
                        And when my otp came I entered into the form the session was timed out. Will get my money back.
                        I have paid twice and both the time same thing happened.
                        Temp token number- [protected]
                        Please help me
                        Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
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                          A
                          Azv Arv
                          from Bengaluru, Karnataka
                          Jul 22, 2019
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                          Address: A-308, Ozone Urbana Aqua Udayagiri Devanahalli, Bangalore, Karnataka, 562157
                          Website: www.onlineservices.nsdl.com/paam/emudraWebServices.html?ID=-753169196

                          I have applied for new pan card. Exception in generating esign user pdf inside esigncontroller for token no. [protected]

                          I have applied for new pan card. Exception in generating esign user pdf inside esigncontroller for token no. [protected]

                          I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                          Please help to resolve this issue immediately. As i have already made the payment to nsdl twice.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            A
                            Anup Gond
                            from Mumbai, Maharashtra
                            Jul 22, 2019
                            Resolved
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                            Resolved

                            Address: Thane, Maharashtra

                            Sir/madam,

                            I have applied for e-pan card on 21th july 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application
                            Aug 31, 2019
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 30, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                            Its showing exception occurred in esign generating while applying for new individual pan card and money deducted for the application.It is showing repeatedly and tell me now how can I apply for it without paying any amount
                            Please help me someone

                            e-pan card issue - Comment #3491779 - Image #0
                            Krishnakar Reddy 's reply, Jul 21, 2019
                            Token Number 0042796580
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                              S
                              ssbhati64
                              from Jodhpur, Rajasthan
                              Jul 21, 2019
                              Resolved
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                              Resolved

                              Address: Shop no-2,Near Ajit Bhawan,Circuit house road ,Jodhpur, Jodhpur, Rajasthan, 342902

                              I have applied for on line pan card application and had completed paying through online. My pan application token no is [protected]

                              I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                              Exception in generating esign user pdf inside esigncontroller for token no [protected]

                              Please help to resolve this issue immediately. As i have already made the payment to nsdl..
                              Sep 2, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 29, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                                Deepak Challana
                                from Badhni Kalan, Punjab
                                Jul 21, 2019
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                                I have been trying to provide ekyc for my aadhaar card and also submitted otp four times received for aadhar verification, but every time following message is coming

                                Exception in generating esign user pdf inside esigncontroller for token no [protected]

                                Please help to resolve this issue immediately. As i have already made the payment to nsdl

                                Kindly resolve my issue.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  J
                                  Judah Benhur Katy
                                  from Mumbai, Maharashtra
                                  Jul 21, 2019
                                  Resolved
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                                  Resolved

                                  Address: NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642) 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, Mumbai City, Maharashtra, 400013

                                  I applied for existing pan card for updating parents name on 13 july 2019 and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                                  Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

                                  However i didn't not received my money yet. Please refund my money. The details are as follows:

                                  Token no:[protected]
                                  Dob: 26/07/1964
                                  Email id: [protected]@gmail.com
                                  Aug 26, 2019
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 24, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                                    G
                                    Gagu chirag
                                    from Mumbai, Maharashtra
                                    Jul 20, 2019
                                    Resolved
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                                    Resolved

                                    I have made payment for nps and then the payment is not completed. After that i am unable to login again and the site is showing the registration against this acknowledgement no is pending for confirmation from payment gateway. My acknowledgement id is 11904709 and date of registration is 08 july, 2019. Now neither my pran is generated nor i am able to complete the payment. Kindly deal with the issue
                                    +1 photos
                                    Sep 14, 2019
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 23, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                    Acknowledgement number N-[protected]
                                    applicant name bramhdutt
                                    RA का नाम गलत लिख गया है मेरी फीस रिफंड की जाए

                                    pran no not received - Comment #3491809 - Image #0
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                                      H
                                      Himanshu_Khanna
                                      from Mumbai, Maharashtra
                                      Jul 20, 2019
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                                      Address: New Delhi, Delhi, 110086

                                      Hi sir/madam

                                      I have made a pan change or correction request through nsdl online portal using ekyc/esign using adhaar card application and payment was successful.

                                      But i cannot find any status of pan application using acknowledgement number provided it's always giving "sorry no record found" message.
                                      Acknowledgement no. [protected]

                                      Please look into the matter and help asap.

                                      Regards
                                      Himanshu khanna
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        Dinesh412
                                        from Mumbai, Maharashtra
                                        Jul 20, 2019
                                        Resolved
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                                        Resolved

                                        Address: 603002

                                        Hi team,

                                        I have applied for pan card correction on 19th july 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). And my pan number is "bimpg9938a". After completion of the process i have received message stating

                                        "thank you for using online facility for pan application.

                                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                        But when i checked my application status today, it was shown "sorry, no record found."

                                        Please check my application

                                        Thanking you
                                        Gottimukkala dinesh varma
                                        Aug 25, 2019
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 24, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        As per your telephonic discussion with our representative, we hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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