NSDL e-Governance Infrastructure Complaints & Reviews

Address: Vadodara, Gujarat, 390016

I've applied online for fresh pan card application, My 1st transaction failed due to Aadhar card authentication failed. I tried the 2nd transaction again failed for the same reason. On 3rd transaction I got success.
For each transaction, from my account deducted Rs.106.90.
For the same next day, I received a refund for the 1st transaction.
after a two week, I received my PAN Card. but still, the 2nd transaction needs to refund.
I mailed to ([protected]@nsdl.co.in, [protected]@nsdl.co.in) regarding these issues, till the day I didn't receive any updates.

Jul 22, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

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S

Sat Hi SH Rio

from Mumbai, Maharashtra

Jun 16, 2019

Sir, I applied for new pan card with e-kyc mode but the amount transaction after failed amount will be not refunded to my bank account

multiple transaction for fresh pan card application - Comment #3459775 - Image #0

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Sat Hi SH Rio's reply, Jun 6, 2019

My TOKEN NO:0040081629
Mail I'd: [email protected]

S

shukl87

from Chhutmalpur, Uttar Pradesh

Jun 16, 2019

I did not received yearly statement of my nps a/c no[protected]opened under nsdl e governance infrastructureLtd.Take urgent action.

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Dear sir,
inspite of your letter no 101040/10ar/pgc-2019/663 dated 11 feb 2019
chief manager s.B.I .Centralized pension processing centre, chandni chowk delhi has not revised family pension even after attaining the age of 80 years and above as per para 4.5 of govt of india pension rule

sir, my i request your - self to kindly intervine in the long pending matter so that my enhansed famly penson & arrear is released at the earlest to meet my oldage basic needs, as i am solely dependent on family pension only.

I hope you better understand my position .

Regards

govindi devi
ppo no[protected]

Assam Rifles customer support has been notified about the posted complaint.

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Address: Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, PIN - 400013., Mumbai City, Maharashtra

On NSDL website for PAN CARD correction, I have applied online on 13-June-2019 through eKYC and e-sign process by providing my Aadhaar card number. I have made a payment of Rs. 107 through Credit Card for the Physical PAN CARD.

My Application number is [protected].

However, on tracking the Application status, it shows " NO RECORD FOUND".

Please explain why the status shows NO RECORD FOUND when all details have been provided and payment made.

when shall I obtain the corrected PAN CARD?

Regards,

Steffi Fernandes Lobo

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jun 18, 2019

Updated by Pratul Lobo No updates from NSDL regarding our complaint. When shall I get the corrected PAN card.

Regards,
Steffi Fernandes Lobo
Mobile: [protected]

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Manpreet Sahni

from Mumbai, Maharashtra

Jun 16, 2019

I was apply for Pan card on 13 april 2019
But my application from was failed and payment deducted 147 rupees, but didn't get refund till today. So i want to refund my payment.

online pan correction application status shows - no record found - Comment #3458905 - Image #0

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S

Sumit Deshwal

from Mumbai, Maharashtra

Jun 16, 2019

Nodal officer SR. DPO DRM OFFICE NORTHERN RAILWAY did mistake in my email ID and mobile no. And I have not gotten PRAN KIT yet. My contact no. [protected] email [protected]@gmail.com

I submitted S2 form also.

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Address: Vishunpurwa, Post Dumaria, Dist-West champaran 845103, 845103

Dear Sir,
I have applied for a new PAN Card in the name of REETA DEVI which dispatched our address in 07 AUG 2017. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

Applicant Name: REETA DEVI
Acknowledgement Number: N [protected]
Date of Application: 13 JUN 2019
Mobile NO: [protected]

Jul 19, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN card dispatched by Registered/Speed Post vide airway bill no. EA[protected]IN has been returned undelivered to NSDL on 07-Aug-2017.We request you to apply for Re -print of pan card.

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Rohit Xlnt

from Hyderabad, Telangana

Jun 16, 2019

Hai i have applied for pan card on 7 june 2019 has i paid 106.90 rupees after that aadhar authenticate failed i did not got any otp or any acknowledgement number please kindly transfer my money

to redispatch pan card - Comment #3459407 - Image #0

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Respected Sir/madam,

I have applied for updating pan card on 12th june 2019 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
SIMARJIT SINGH

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Address: Chittoor, Andhra Pradesh, 517520

I have used NSDL website to create a new pan card of my Sister.I used e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.20 using my debit card. MY balance was deducted from the bank on 11/06/2019 but there was a mismatch between Aadhar details and details furnished for PAN application. It showed me a message stating that there was a mismatch between Aadhar and PAN details and hence you cannot proceed the application, Amount would be refunded within 7 working days. Once again I have applied on next day i.e. 12/06/2019 by paying 106.20. Whether my previous payment is refundable?

Jul 3, 2019

Complaint marked as Resolved

Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jun 13, 2019

Updated by capriya@1996 Complaint resolved..!
Thank you very much for Prompt response

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Ravin Sheoran

from Mumbai, Maharashtra

Jun 12, 2019

Pan card application rejected and fees refund not received yet. Token no. is for these transactions:
1. [protected]
2. [protected]

refund for failure of pan application - Comment #3456428 - Image #0

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Address: Ground Floor, Chaaya Sadana, Near North School, Badagupete, Udupi, Karnataka, 576101

The PAN correction applied for online on 26 May 2019 and the application is still showing as under process. Considering that the document was submitted online and the e-verification for the same is already done with Aadhaar. The time period seems to be awfully long to correct the details of the PAN card. The Acknowledgment number of the same is N-[protected] . Please help resolve the same.

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Address: BALAJI GARMENT PROCESSOR,GALA NO 03, 'B' WING ,1565, MITALI COMPLEX OPP MITALI HOTEL, MUNISURAT COMPOUND , ANJUR PHATA, THANE BHIWANDI, Thane, Thane District, Maharashtra, India, Thane, Maharashtra

Dear sir,
I have applied for a new pan card in the name of balaji garment processor (Thane bhiwandi-west) pan no - aaufb6939k which is get through msg to me & dispatched our address in 10/04/2019. ACKNOWLEDGEMENT NO- N-[protected] I couldn’t receive the pan card as our office was closed when the local post man reached our office. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
MOBILE NO-[protected]

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Dear Support Team,

I have applied online address correction for my PAN and I do the payment successfully.
Post payment after entering the aadhar OTP it shows " Session expired".
Request you to do the needful and correct my name in PAN.

Token No is:[protected]

Please look into the matter and I request to refund the money or provide the link so that we can complete the process.

Thanks

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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sachin/don

from Mumbai, Maharashtra

Jun 13, 2019

Pan card ke liye online apply. mujhe refund ke liye bola hai but aaj bhut din ho gye refund nh aa rha mera tarnsation number hai 0039511655100520191645271557486927 jldi refund de

post payment session expired for pan name correction - Comment #3457302 - Image #0

post payment session expired for pan name correction - Comment #3457302 - Image #1

post payment session expired for pan name correction - Comment #3457302 - Image #2

post payment session expired for pan name correction - Comment #3457302 - Image #3

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Address: C.I.D. Office , Avasthi Nagar , Katol Road Nagpur, Nagpur, Maharashtra

I have applied for new pan card on 10th Jun 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Masrat Khan

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Dear Sir/Madam,

During the submission of PAN card correction application rupees 106.90/- has been debited from my State Bank of India account with reference no[protected]INB Payments- QSBI[protected]GAGFJLCJ5.

Also the generated application token no. was [protected] dated 26/06/2019.

Its already more than 10 days are over, therefor I request you to refund the amount for the same.

Mr. Sharankumar Kumbar

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Address: HCL Technologies Ltd, Block B2,, Rathinam Techzone,Pollachi Main Road, Echanari-641021, Coimbatore-TN, Coimbatore, Tamil Nadu, 641021

I have applied pan name correction through onlineservice - NSDL Online. Token Ref No. [protected] on 03-Apr-2019. Almost everything done quickly, finally i had re-directed to fees window to complete the application. Then, i used HDFC net banking and amount also paid. Almost more than two months over, still it is not refunded. Same i wrote mail to [protected]@nsdl.co.in Request ID :##517501## on 4-June-2019. How ever there is no response.
Kindly, escalate the issue to concern department resolve my refund issue.
Thanks You.

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I use NSDL website to create a correction in pan card of my friend. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.90 using my paytm account. MY balance was deducted from the paytm wallet on 07/06/2018 but money got deducted and the website showd transaction error. Then again i have paid using my netbanking for the same. But the problem that i have paid two times for the same application. This problem arises due to the site problem. I need all my
of 1 transaction money. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.

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Address: F-2/67, Godrej Hill Side colony,, LBS Marg, Pirojsha nagar, Vikhroli west, Mumbai City, Maharashtra, 400079

Dear Sir,
I have applied for a name change on PAN Card in the name of Supriya Jani (Maternal name - Supriya Khamkar) which was dispatched to our address in May 2019. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, we contacted the Post Man regarding the same. He told that it was kept with post office for four days and returned to the sender address.

Therefore, I requesting your resend my PAN Card to same address. PAN card copy attached.

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I applied for pan card online on 29/05/2019 and it got rejected due to mistake in some fields. I made a payment of Rs106.90 using my debit card which was to be refunded in 7 working days as promised by you. But I did not receive my refund amount even after completion of 7 working days. Kindly look into this problem and make sure that I get my refund back.

May 17, 2020

Complaint marked as Resolved

Got my refund and happy that the issue is resolved quickly.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: 530026

Dear Sir/ Madam

i got my PAN CARD NO: BIKPP3904K", when i check my pan card details in know your pan card status in income tax department, after entering my pan number and date of birth details, it is showing that " Record not found" to my pan number, so i got problem sir.

please respond to my complaint and do help me

Thank you
yours sincerely
P bewlah

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Address: Nashik, Maharashtra, 422005

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Sir/madam,

I have applied for new pan card on 1st june 2019 through e-sign/e-kyc mode. I have got my acknowledgement number n-[protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status it was shown "sorry, no record found."

Please check my application

Thanking you
Raj lunawat

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Address: 0497

I tried to apply for the pan card through nsdl website. After doing all the filling and paying the fee of 106.9 it shows the token has failed try generating a new token. Then i tried again and paid again 106. 9 the same thing happened to me. I still not recived any messages or refund from this site. The thing is this shows failure of such sites. If you cant run sites please close down such sites

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I use nsdl website to create a new pan card of my sister. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.20 using my debit card. My balance was deducted from the bank on 24/05/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. Please refund the amount as much as possible. Kindly do the concern.

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rahul87patil

Jun 5, 2019

With reference to application number - Q[protected] and pan card number as DMLPK2724P, I have submitted the application on 2nd May 2019.
Currently the status for pan card showing as rejected due to Father name mismatch between application and IT data.
But I verfiied the name and it shows exactly the same name.
Please look into this

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I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through debit card. But i haven't received the otp at last verification step. It shows your esign/e-kyc based request has failed hence you cannot proceed the application with esign/e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. So please refund the money as per concern. Token no:[protected]

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Sahil02122000

from Darbhanga, Bihar

May 29, 2019

My name is sahil my pen card is not delivered at my address post man doesn't call me on my given number and that person return my pen card
Applicant Name- sahil kumar
Acknowledgment Number -[protected]
Date of Dispatch[protected]
Mobile number-[protected]

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Sai Mahesh V

from Vijayawada, Andhra Pradesh

Jun 4, 2019

Acknowledgment number : [protected]
Name : BHAVANI VELAGA

Status : We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

NSDL e-Governance Infrastructure Complaints & Reviews

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multiple transaction for fresh pan card application

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non receipt of additional quantum of pensionby govindi devi widowof no. 101040ex rfn tula ram of 10ar pp no.234988902676 a/c no 10886902110

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online pan correction application status shows - no record found

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to redispatch pan card

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e-sign pan application status shows no record found

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refund for failure of pan application

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pan under process since a long time

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pan card - redispatch request as early as possible

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post payment session expired for pan name correction

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no record found problem occurs when check the pan card application status

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refund for unsuccessful completion of application

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pan-correction, amount has been deducted and not refunder

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money got deducted but shows transaction error

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redispatch of pan card - mumbai

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I'm complaining about refund

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my pan details showing " records not found" in know your pan status

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pan card application status not found.

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nsdl pan card fee not refunded yet

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pan amount not refunded

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paid money, did not receive otp

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