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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 195

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B
blbanshi
from Muzaffarpur, Bihar
Jun 14, 2017
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Address: 411016
Website: nsdl

Dear Sir
I have applied for NEW PAN CARD but Pan Application has rejected due to e-KYC mismatch data and payment 117 had been done by the net banking date 08/06/2017
My temporary tocken no.is [protected]
Please
Kindly refund my PAN processing fee
i have not received any refund for pan application
i request to you please refund me my pan application fee 117 rupees only

E-mail- [protected]@gmail.com

Banshi lal
from rajasthan
[protected]
[protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    P
    pradeep leelakrishnan
    from Bengaluru, Karnataka
    Jun 12, 2017
    Resolved
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    Resolved

    Hi,

    I have applied for change in pan card data online for the pan babpr9486d through temp token number [protected] and made the payment once through sbi net banking and again using credit card.

    Amount debited in both the transactions but the update failed and got a message saying money will be refunded back to the account.

    It has been more than a week but i haven't got the payment

    Please look into this.
    Jul 26, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Jun 14, 2017
    Updated by pradeep leelakrishnan
    It has been more than 10 days. Kindly look into this issue.
    Verified Support
    Jun 22, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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      Satwinder901
      from Chandigarh, Chandigarh
      Jun 12, 2017
      Resolved
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      Resolved

      Address: Faridkot, Punjab
      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

      Status shows pan already in database, but it was fresh applied.. What should i do now, and this pan is too urgent to have
      Please solve this problem

      (Acknowledgment number : [protected]
      Name : raghbir singh
      Category : individual
      Status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.)
      Jul 29, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jun 22, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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        V
        Veena Anish
        Jun 11, 2017
        Resolved
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        Resolved

        Address: Mumbai City, Maharashtra, 400013
        Website: Nsdl

        Respected sir/madam,

        I had submitted the pan application for my mom in jan 2017, acknowledge number n-[protected].

        I was asked to submit additional documents and i did it already, but still the status is "we have received the documents with reference to your pan application. Your application is under process with nsdl". I see this status for several months.

        Pan card is being asked for in all banks now.
        Something needs to be done on this aspect. Nsdl processing is extremely slow, each small update takes not less than a month.

        Phones are not reachable, even if they answer the call they give the same status as mentioned above. Nobody responds to the mails, i don't understand the purpose of having a mail id and giving it to public.

        Not sure if this compliant is going to help.
        Hope a better process comes in place.
        Jul 22, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 20, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        This has reference to the query/complaint raised by you.

        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

        For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
        Sir
        i apply new pan card in nsdl center acknowledgement no.[protected] date 25 jan 2017 but our pan no. And card not issue till date i contact in nsdl call center but no response nsdl call center please help
        brijesh porwal
        s/o ramesh chand porwal
        ram ganjmandi
        mobile no.[protected]

        Extreme delay in pan card application processing - Comment #2755864 - Image #0
        Sir, I have not received refund Pan Processing fee to my bank account from NSDL .
        My Transaction Reference No is - JSM[protected]
        My Bank Reference No - 196659
        Date of Transaction- 2017/06/06
        Please Refund my money.

        Extreme delay in pan card application processing - Comment #2755983 - Image #0
        Extreme delay in pan card application processing - Comment #2755983 - Image #1
        Sir
        My name is Renuka sutariya and my pran no is[protected]. it is locked please help for this. please send I pin and t pin to my email [protected]@gmail.com
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          K
          kingsathis
          Jun 11, 2017
          Resolved
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          Resolved

          Sir,
          Im sathish kumar my temp. Token number is [protected]
          I try to apply pan card via nsdl website on 11th may, 2017. But payment failed. Still now (Today june 11, 2017). I didn't get my money back.

          Details:

          Transaction status : pgs10001. Success
          Transaction. Ref. Num : ihmp[protected]
          Date :[protected]
          Payment amount: 112.75
          Bank ref. 175527
          +1 photos
          Jul 30, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 20, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.
          Verified Support
          Jun 29, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          To help resolve your query/concern, reach us on [protected]@nsdl.co.in
          Hi Sir,

          I Applied New PAN for Firm, payment made but not received acknowledgement. This is 4th time happening like this.
          Please develop the proper website and provide proper service.

          Token Number-[protected]
          Date of Inc-02/06/2017

          No refund - Comment #2755919 - Image #0
          We applied pan token number [protected] payment complete but not psosses kyc aecept please back my money
          NSDL e-Governance Infrastructure Customer Care's response, Jun 29, 2017
          Verified Support
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Dear sir/mdm

          I Kiran Hode herewith inform you that, my daughter Priyanshi Kiran Hode pan card not issue from blue dart courier service. Because we all are going to village therefore could not be able to received from the them.
          So kindly resend courier at same address

          Thanking u

          Urs truly
          Kiran hode
          NSDL e-Governance Infrastructure Customer Care's response, Jun 29, 2017
          Verified Support
          Kindly e-mail your Query with your 15 digit ACK No to [email protected]
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            F
            Faster Frontier
            from Srinagar, Jammu and Kashmir
            Jun 11, 2017
            Resolved
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            Resolved

            Address: Rampur, Uttar Pradesh, 244901
            Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

            Acknowledgment number : [protected] name : jahid category : individual contact number : [protected] status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending?? Your database showing this status since last 4 months. Please see this issue i need pan card urgently.
            Jul 22, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jun 20, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
            I applyed pan card online but the payment was not succesful first time and money if deducted from account
            My PAN Application - token. No. [protected] dated :[protected]:43:57.041
            Plz refund my money
            NSDL e-Governance Infrastructure Customer Care's response, Jun 29, 2017
            Verified Support
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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              S
              sharik raza
              from Dehra Dun, Uttarakhand
              Jun 11, 2017
              Resolved
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              Address: 243701

              Acknowledgment number : [protected] name : nadim ahamad category : individual status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending??
              Jul 21, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jun 20, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
              TO CRA

              SIR

              MY PRAN NO. IS[protected].i am a servent of a gujarat state I have to forget thae password so my PRAN NUMBER IS LOCKED. PLZ GIVE ME SOME SUGGESTION ON MY MOB. NO. [protected] AND ALSO [protected]@gmail.com. THAT how to activate my PRAN ACCOUNT.

              YOUR SINCERLY
              P A KHATRI
              NSDL e-Governance Infrastructure Customer Care's response, Jun 23, 2017
              Verified Support
              Dear Pratik,

              The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN).
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                V
                Vijeimanikkum Palaniyappan
                Jun 10, 2017
                Resolved
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                Resolved

                Hello sir, i registered and contributed amount under nps tier1 and esigned the registration form on june 9, 2017. My pran is[protected]. But the system says pran not found in database. Am not able to raise grievance also in any mode since pran is not valid. Please do the needful. Thanks

                Name - vijeimanikkum pl
                Mobile - [protected]
                Email - [protected]@gmail.com
                Jun 13, 2017
                Complaint marked as Resolved 
                I am able to login on June 12, 2017. Now it is not showing PRAN not found in database
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Sir my pran no.is[protected] and when I try to generate ipin it is showing "PRAN not found in data base " sir please help out.
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                  G
                  Ghulam Mustafa Bhat
                  from Agra, Uttar Pradesh
                  Jun 10, 2017
                  Resolved
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                  Resolved

                  Sir,
                  I ghulam mustafa bhat a govt employee of central armed police force (Bsf) my user id no. Is[protected]. My pran account is blocked due to wrong password by me. For ease of enquiry of statements of my account i therefore request you to send me new password on mobile number [protected] and email [protected]@gmail.com and register this mobile number and email in my pran account.
                  That will be your most kindness.
                  Thanking you.
                  Jul 25, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 20, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Please be informed that grievance is resolved. Status of the same has been sent to your email ID.
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                    V
                    Vinay Trivedi.
                    Jun 10, 2017
                    Resolved
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                    Resolved

                    Acknowledgment number [protected]

                    Name : sajid

                    Category : individual

                    Status :
                    Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
                    What should i do next. Please help me out, i need urgent.
                    Plz tell me what kind of method i receive this pan for as soon as it may possible.
                    Jun 12, 2017
                    Complaint marked as Resolved 
                    EMAIL [email protected] Mob:-9456647288
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      S
                      Sarika Kharat
                      from Pune, Maharashtra
                      Jun 10, 2017
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra, 413103

                      Pancard with aadhar card linking error. Aadhar card is match but pan card request is not active. My pan number is bnnpk3730l please solve this my problem. My pancard and aadhar card both are same name. I am goverment servant and my office order urjantly pan card link to aadhar. Because linking error. Please sir solve my complaint urgently... Thanks.
                      +1 photos
                      Jul 21, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 20, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. Email your query to [protected]@nsdl.co.in / call on[protected]
                      Jun 21, 2017
                      Updated by Sarika Kharat
                      My complaint is not solve please solve my complaints
                      Jun 21, 2017
                      Updated by Sarika Kharat
                      My complaint is not solve please solve my complaints
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                        S
                        Selva1967
                        from Chennai, Tamil Nadu
                        Jun 10, 2017
                        Resolved
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                        Resolved

                        Address: Karaikal, Puducherry, 609602

                        I have applied for pan card changes vide my token no pan application - token. No. [protected] dated :[protected] and paid rs 117.35 vide sbi reference no isbi[protected]igabhvytk2. My trasaction found failed and amount not yet refund. Kindly do needful
                        Regards
                        Shemachithra
                        Pan no bfnps5764q
                        Mob no [protected]
                        Mail selvahema. [protected]@gmail.com
                        48 pattamal nagar
                        3rd cross karaikal
                        Jul 21, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 20, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                          G
                          gmbhat
                          from Agra, Uttar Pradesh
                          Jun 10, 2017
                          Resolved
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                          Resolved

                          Address: Jaisalmer, Rajasthan
                          Website: [email protected]

                          Sir,
                          I am a central govt employee serving in border security force presently in jaisalmer with tier -1 account and my id is[protected]. I wrong entered my password five times and my account is blocked. So i requests you to send new password on mobile no. [protected] and [protected]@gmail.com
                          And register this mobile no. And email address kindly on urgent basis. Thanking you.
                          Aug 11, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 11, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          This has reference to the query/grievance raised by you.

                          We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                          For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            S
                            sahajuddin
                            from Kolkata, West Bengal
                            Jun 10, 2017
                            Resolved
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                            Resolved

                            Address: 712513

                            Ihad applied pan card to14/02/2017acknowledgementno:[protected]. Still now i don't received pan card. When i check the status in website it is showing "your application is under process at tin facilitation center. Kindly call[protected] for further processing of your application.". I do not submit my pancard no at my bank, my account has stoped because i did not submit my k. Y. C. So plese help me.
                            Jul 24, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 20, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                              S
                              Shanker Jaiswal
                              from Nagram, Uttar Pradesh
                              Jun 10, 2017
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra

                              Acknowledgement number - [protected]
                              Name - j k enterprises
                              I have applied for new pan on 02.05.2017 but till date pan was not allotted to me. The status is showing in nsdl website as "income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application."
                              I need the pan urgently. Kindly resolve the same.
                              Jul 21, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 20, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                A
                                Aa@
                                from Bengaluru, Karnataka
                                Jun 10, 2017
                                Resolved
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                                Resolved

                                Address: Mandya, Karnataka, 571438
                                Website: cra-nsdl.com

                                Respected sir,

                                My name is @, i am working under karnataka state govnment. My pran no. Is[protected]. My account has been locked due to incorrect password of 5 attempt. Please help me as soon as possible. Please resolve me from this problem.. I will request for new i pin to e-nps login.. And plz resolve this problem as soon as possible for check our nps directions and cotribution...
                                Jul 21, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Jun 13, 2017
                                Updated by Aa@
                                My problem is not solved... Plz help me as soon has possible... My account has been locked.. Plz respond to our requests...
                                Verified Support
                                Jun 20, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                NSDL e-Governance Infrastructure Ltd.
                                1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                                  rakesh1954
                                  from Kolkata, West Bengal
                                  Jun 10, 2017
                                  Resolved
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                                  Resolved

                                  Address: 110064
                                  Website: NSDL

                                  I have paid online paid online rs 112.75+5=117.75 vide transection no isbi[protected] dated 29.05.2017 and bank ref no igabiqelb5. But no information is received from nsdl. Due to problem in nsdl website. It work upto the time of payment on line and thereafter it disappear and ihad been able to note any other informaion and after waiting of 12 days i am writing this,
                                  Please inform that any other action is required from my side.
                                  Jul 21, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 20, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  You can generate your PAN Acknowledgment mentioning Temporary Token Number, Date of Birth and E-Mail ID on this link -https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
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                                    H
                                    Himanshu_765K
                                    from Mumbai, Maharashtra
                                    Jun 9, 2017
                                    Resolved
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                                    Resolved

                                    Address: 122015
                                    Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                    Hello sir,

                                    I have a serious issue regarding money being deducted from my bank account.

                                    I was applying for pan correction for 2 different pan cards from https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html, going through the procedure i opted for kyc mode and did my payments but as my aadhaar is authenticated its showing that the request cannot be completed and "money has been deducted from my bank a/c"

                                    So please tell me when will it be refunded and it happened the same for 2 of my applications done.

                                    I am attaching the details of my application

                                    Token number1: [protected] (Devat ram agrawal)
                                    Token number 2: [protected] (Usha kanodia)

                                    Txn ids:
                                    0007517258090620171436411496999201227
                                    0007517258090620171441121496999472618
                                    0007517258090620171448241496999904944
                                    0007517226090620171455521497000352865
                                    00075172580906201715491497000849617

                                    Please tell me about the procedure of refund and in how much time it will get done positively.

                                    Waiting for your quick revert
                                    +1 photos
                                    Jul 21, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Jun 13, 2017
                                    Updated by Himanshu_765K
                                    My complaint has not been resolved till now.. Rather i have tried out every number on the NSDL website, not 1 connects.. Trying the numbers from last 3 days.. Complaint on Twitter..
                                    Mailed them did every possible things, but no one is answering

                                    Please please let me know what to do to get my money back..

                                    From morning 9am to evening 6pm no one picks up the call, after 6pm someone picks up the call and says "OFFICE BAND HO GYA HAIN.. KAL SAWARE CALL KIJIYE"
                                    This is the replies we get.. And how can the portal of E-Governance help up..
                                    Called the Efilling department.. they told we cannot help call the NSDL.. even after telling them that no one is picking calls on any number.. they give the same replies..

                                    Tell me how will we help ourselves now.. If no one is there to answer..
                                    Its pathetic condition of the government departments that people suffer..

                                    Verified Support
                                    Jun 20, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                      Meenakshi93
                                      from Gorakhpur, Uttar Pradesh
                                      Jun 9, 2017
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110075

                                      Hi,

                                      I have not received my pan card, i had send my application in february 2017

                                      Showing status.
                                      "we have received the documents with reference to your application for 'new pan card or/and changes or correction in pan data'. Your application is under process with nsdl"

                                      Acknowledgement number:[protected]

                                      Please help, need pan card urgently for job.
                                      Jul 23, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 20, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                        C
                                        Chithra R
                                        from Chennai, Tamil Nadu
                                        Jun 9, 2017
                                        Resolved
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                                        Resolved

                                        Address: 400013
                                        Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                        I applied for the pan card correction today and paid the fees through my debit card but the e-kyc failed and it displayed the following message :
                                        Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                        Please let me know the reason why it failed.

                                        If i cannot make corrections via online, please refund my money and tell me the way i can make the corrections.

                                        Details are given below:
                                        Token no. [protected]
                                        Dob: 15/04/1991
                                        Name chithra rengasamy
                                        E mail: [protected]@gmail.com
                                        Jul 24, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 20, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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