[Resolved]  Nsdl E-Governance Infrastructure — Extreme delay in pan card application processing

Address:Mumbai City, Maharashtra, 400013
Website:Nsdl

Respected sir/madam,

I had submitted the pan application for my mom in jan 2017, acknowledge number n-[protected].

I was asked to submit additional documents and i did it already, but still the status is "we have received the documents with reference to your pan application. Your application is under process with nsdl". I see this status for several months.

Pan card is being asked for in all banks now.
Something needs to be done on this aspect. Nsdl processing is extremely slow, each small update takes not less than a month.

Phones are not reachable, even if they answer the call they give the same status as mentioned above. Nobody responds to the mails, i don't understand the purpose of having a mail id and giving it to public.

Not sure if this compliant is going to help.
Hope a better process comes in place.
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Jul 22, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2017
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
Complaint comments 

Comments

Sir
i apply new pan card in nsdl center acknowledgement no.[protected] date 25 jan 2017 but our pan no. And card not issue till date i contact in nsdl call center but no response nsdl call center please help
brijesh porwal
s/o ramesh chand porwal
ram ganjmandi
mobile no.[protected]

Sir, I have not received refund Pan Processing fee to my bank account from NSDL .
My Transaction Reference No is - JSM[protected]
My Bank Reference No - 196659
Date of Transaction- 2017/06/06
Please Refund my money.

Sir
My name is Renuka sutariya and my pran no is[protected]. it is locked please help for this. please send I pin and t pin to my email [protected]@gmail.com

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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
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