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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 194

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M
mk25
from Delhi, Delhi
Jun 15, 2017
Resolved
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Address: 411004

Hello,

This is mrunmayee indrajeet bhuskute, i have applied for change in name of pan card after my marriage.
Acknowledgment number : [protected]

Its been couple of months, but still the online status shows "your application for 'new pan card or/and changes or correction in pan data' is under process at income tax department".

Please resolve this issue. By what date can i expect to get the updated pan card?

Thanks,
Mrunmayee
Jul 24, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2017
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
Acknowledgment Number : [protected]
Name : NASREEN
Category : Individual
Status :
Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
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    shital chavan
    from Pune, Maharashtra
    Jun 15, 2017
    Resolved
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    Address: Pune, Maharashtra, 411041

    Hello sir/mam,
    This is [censored]al dinkar chavan. Acknowledgement no.-[protected]
    I have applied for new pan card before 20 days. Now i checked status of it online. It shows invalid documents. But i have submitted aadhar card as proof of identity and proof of address, and 10th board certificate, nationality-domicile, government issued medical card as proof of birth date.
    Although i submitted all this documents, how can my documents are invalid.

    Please kindly take look on my issue
    Jul 24, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jun 22, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
    Acknowledgment Number : [protected] Name : KAMRUDDIN S/O SHAMSUDDIN Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending??
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      P
      prsmk
      from Hapur, Uttar Pradesh
      Jun 15, 2017
      Resolved
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      Website: nsdl

      Sir
      I have checked my pan card status and found my pan no. Cwmpd5593h has already despatched on date 14 march 2017 by speed post but till now i could not received my pan card. Airway bill no. Ea[protected]in at address for communication but not received today.
      Name romika devi
      Adress - village ghaluwal (Jajo more) post office saloh tehsil haroli district una h. P. Pin code 177209
      Jul 24, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jun 22, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. Kindly e-mail your Query with your 15 digit acknowledgement no. to [protected]@nsdl.co.in
      Hello Sir, I registered and contributed amount under tier1 and esigned the registration form on june 9, 2017. My PRAN is[protected]. But the system says PRAN not found in database. Am not able to raise grievance also in any mode since PRAN is not valid. Please do the needful. Thanks.

      NSDL E-Governance Infrastructure — Pac card pending

      Acknowledgment Number : [protected]
      Name : ASHOK KUMAR
      Category : Individual
      Status :
      Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
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        M
        Manmi Goswami
        from Bengaluru, Karnataka
        Jun 15, 2017
        Resolved
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        Address: Jorhat, Assam

        Nsdl cra — unlock my account

        I am a employee o[censored]nited bank of india and i have account on nsdl central record keeping agency.
        My user id =[protected] but due to some wrong attempts my password is not working so my account is being locked.
        Also my phone number is changed, so i not able to get otp. Therefore plz give me another new password and unlocked my account so that i can see my account summery
        Then i would ever grateful before you
        Jul 21, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 20, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Please be informed that grievance is resolved. Status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).
        4 months almost, Neither PAN delivered not allotted PAN Number.
        Should't take so long.
        Acknowledgment Number : [protected]
        Name : AKANSHA JAIN
        Category : Individual
        Status :
        Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
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          R
          Rainbow texcolour
          from Chennai, Tamil Nadu
          Jun 15, 2017
          Resolved
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          Address: 600032

          We have incorporated using spice, but till now we have not received pan card and tan number till now.

          Name of the company: sonoco graphics india private limited
          Pan of the company: aaycs6177m
          Date of incorporation[protected]
          Registered e-mail id: [protected]@olympus.co.in

          Can u send mail (Pan card and tan number mail) to our registered mail id.

          For sonoco graphics india pvt. Ltd

          Director.
          Jul 23, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 22, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Kindly furnish your 15 digit PAN Ack and 14 digit TAN Ack Number to check status.
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            P
            Parsanjit Singh
            from Jagraon, Punjab
            Jun 15, 2017
            Resolved
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            Address: Ludhiana, Punjab, 141417
            Website: Tin.Tin.nsdl.com

            [protected] acknowledgement number., sarbjit singh.
            Status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending??
            It takes took much time to resolve the problem, government need to serious steps regarding pan card to deduce allotment time. Thank you
            Jul 25, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jun 22, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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              V
              Vinod Dangudubiyyapu
              from Hyderabad, Telangana
              Jun 14, 2017
              Resolved
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              Address: Hyderabad, Andhra Pradesh, 500072

              I applied pan card for my mother and after validating aadhaar number given in pan application after payment. Submitted aadhaar number is not valid hence application rejected. As stated in application process money refund will be initiated within working 10day (Applied on 30th may 2017) till date no refund make

              Money deducted before validating aadhaar such application is built to make a scam of this. It is a fake site https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

              Don't register online go personal or find a agent. Central government is encouraging this kind of frauds.
              Jul 25, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jun 23, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              Thanks for refund of fee, appreciate your response.

              Please consider the application improvement. Please initiate payment process after validating aadhaar number not after payment.

              Thanks once again.
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                ప్రేమ్ కుమార్
                from Hyderabad, Telangana
                Jun 14, 2017
                Resolved
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                Address: Hyderabad, Andhra Pradesh

                I was applied for pan card on 27 may 17,
                But it is showing under process from past 5 days,
                I try to get the information from nsdl center but no one is responded not even i am not getting the line to discuss the thing with the customer support team i was expecting the reply even from this mode

                Kindly let me know the status
                Jul 29, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jun 23, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Kindly furnish your 15 digit PAN Ack Number to check status.
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                  A
                  Amal Prabhakaran
                  from Bengaluru, Karnataka
                  Jun 14, 2017
                  Resolved
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                  Address: Pune, Maharashtra, 560047
                  Website: www.nsdl.co.in

                  I had submitted the online application and paid the required fees. I speed posted the documents which were received at nsdl pune on 30th may. Since then the status has been "we have received the documents with reference to your pan application. Your application is under process with nsdl". I require the pan on urgent basis. Kindly take action.

                  Ack. No - n - [protected]
                  Jul 27, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 22, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Your PAN application is marked for multiple discrepancies. The discrepancies reasons have sent to your registered e-mail ID.
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                    F
                    fira
                    from Noida, Uttar Pradesh
                    Jun 14, 2017
                    Resolved
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                    Address: Baramulla, Jammu and Kashmir
                    Website: income tax department nsdl

                    I have submitted my online application for re-issuance of my pan card no amnpm4630m. Now i recieved a mail that my date of birth is not mentioned in the proof submitted, but i have submitted copy of my aadhar card, driving licence and also copy of pan card. So which document will i send now. Please instruct me about the issue so i can submit date of birth proof for issuance of pan card
                    Jul 24, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 22, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Your PAN application is marked for discrepancy in PODOB, kindly provide us some other document for Proof Of Date of Birth.
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                      D
                      dhabal
                      from Nizamabad, Telangana
                      Feb 17, 2022
                      Resolved
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                      Website: NSDL

                      Dear sir,
                      Kindly help me to register into APY account through NSDL website as i canot login with a comment that yr PRAN DATA not found in Database.
                      I am receiving regular SMS to submit FACTA Self declaration for at the earliest or else my PRAN account will be frozen.
                      Please suggest regarding my query & resolve accordingly . It has been a very ig problem for me as PRAN # has gone inactive since long . But my Monthly Amount of 630/- is being Deducted Regularly also cannot access my APY PRAN DETAILS.Facing Trouble to access my details from NSDL WEBSITE.I tried so many times to Raise a complaint and Resolve this issue but not able to Get Satisfied Rwsult in this Regard.Hopefully this time i will get it resolved
                      Apr 12, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Feb 17, 2022
                      Updated by dhabal
                      Dear sir,
                      Kindly help me to register into APY account through NSDL website as i canot login with a comment that yr PRAN DATA not found in Database.
                      I am receiving regular SMS to submit FACTA Self declaration for at the earliest or else my PRAN account will be frozen.
                      Please suggest regarding my query & resolve accordingly . It has been a very ig problem for me as PRAN # has gone inactive since long . But my Monthly Amount of 630/- is being Deducted Regularly also cannot access my APY PRAN DETAILS.Facing Trouble to access my details from NSDL WEBSITE.I tried so many times to Raise a complaint and Resolve this issue but not able to Get Satisfied Rwsult in this Regard.Hopefully this time i will get it resolved
                      Verified Support
                      Mar 10, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        S
                        Sadikw
                        from Mumbai, Maharashtra
                        Jun 14, 2017
                        Resolved
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                        Address: Thane, Maharashtra, 401210
                        Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                        I had applied pan card online and use ekyc/ digital sign to get the pan card. I received the pan card within few days, however i needed to make a correction in the same and submitted an application for change in pan card.

                        Acknowledgment number : [protected]
                        Permanent account number (Pan) : aeppw0460d

                        Now, past 1 week following message is coming on online status check.

                        We have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected].

                        I have emailed a copy of self attested adhar card, ration card and passport copy to their email id provided.

                        Call center is always busy and it is impossible to get anyone on phone.
                        I have sent several emails and there is no reply to any emails.

                        Request you to advice how to proceed.
                        Jul 25, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 23, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Your PAN application has been processed and sent to ITD for allotment of PAN.
                        Acknowledgment Number [protected] Name SUMITRA Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending??

                        sir please help me
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                          P
                          parthlove
                          from Mumbai, Maharashtra
                          Jun 14, 2017
                          Resolved
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                          Address: Surat, Gujarat, 395009
                          Website: www.tin-nsdl.com

                          My acknowledgement number - [protected]

                          I submitted application in february and its ok there is some problem at their hand but they should reply on my bunch of mails which i sent them. Also their customer care number is always busy so how to reach them??? And my 118/- rupees also gone... And additionally pan card is not generated... My banks are require pan card from me else my accounts will be not operable. What to do now?
                          Jul 28, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 23, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Application is rejected By ITD: UID number already exists for another PAN.
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                            M
                            M Chavan
                            from Mumbai, Maharashtra
                            Jun 13, 2017
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400072

                            My tan acknowledgment number is[protected]. I applied for tan on 2nd of june, 2017.

                            I made tan application through dsc hence there was no need to submit physical documents

                            I have tried to make call at nsdl however same was busy in several occassion

                            However my tan status is still 'your application is under process at tin facilitation center.

                            Please resolve the matter
                            Jul 23, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 20, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. Kindly provide us with your valid Acknowledgement number to check & resolve your grievance.
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                              B
                              b4banty
                              from Morena, Madhya Pradesh
                              Jun 13, 2017
                              Resolved
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                              Resolved

                              Website: consumercomplaints.in

                              यह कि मैनें दिनांक 13.06.2017 को पैन कार्ड के लिये आनलाइन एनएसडीएल का आवेदन किया था जिसमें मेरे रूपये 116/- कट गये है। यह कि हमारे द्वारा नेट बैंकिंग के द्वारा पेमेंट किया था जो हमारे खाते से कट चुका है। और आपके द्वारा उस पेमेंट को फेंल बता दिया गया है फिर हमारे द्वारा दोबारा से डेबिट कार्ड के माध्यम से पेमेंट किया गया जो कि सफल रहा । अतः हमारा प्रथम बार में जों पेमेंट किया गया था उस पेमेंट को रिॅफंड करने की कृपा करे।
                              आवेदक का नाम :’- पर्वत सिंह पिता भेरूसिंह उम्र 01/01/1974
                              ईमेल आई डी - BGUPTA.[protected]@GMAIL.COM

                              अननोलेजमेंट नंबर निम्न है- [protected]
                              Jul 23, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Jun 13, 2017
                              Updated by b4banty
                              Contact mobile No- [protected]
                              Jun 13, 2017
                              Updated by b4banty
                              Contact mobile No- [protected]
                              Verified Support
                              Jun 20, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. For every unsuccessful transaction, the PAN fees which is debited from your account, will be revered/credited within 7 working days.
                              Sir,
                              i have applied for PAN card .Transaction status PGS10001-SUCCESS, Transaction Reference number JHMP[protected]. through online and i did not get my acknowledgment no., pan no. receipt could you help., or sent to my mail details
                              MAIL ID: ra[protected]@gmail.com
                              name - Rohit Arya
                              father name - Raghunath Singh Arya
                              DOB[protected]
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                                K
                                Kalyana Rami Reddy AnnapaReddy
                                Jun 13, 2017
                                Resolved
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                                Resolved

                                Address: Prakasam, Andhra Pradesh, 523105

                                Hi,

                                We have applied for pan card in the month of april 2017 and still waiting for the pan number. When we have checked the status it is showing as following since long time

                                'your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/42541984/42541986 where the application was submitted by you'

                                Can you please help us to know still howmany days it may take to get the pan number/card.

                                Ref. No: [protected]

                                Thank you,
                                Jul 23, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 20, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                  Tobin Valamparambil
                                  from Rajkot, Gujarat
                                  Jun 13, 2017
                                  Resolved
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                                  Resolved

                                  I am manta mandal applied for pancard in online through nsdl. All the details entered correctly and i finished it well and i done the transaction through debit cards successfully. Finally i downloaded the application for taking the printout. But the problem is the downloaded content cannot able to open, when i trying to open it just showing some numbers only and i don't even get any email or massage from nsdl regarding my application status or acknowledgement number. What i should do for get back my application and acknowledgment number to take the printout. Applicant details mentioning bellow
                                  Mamta mandal
                                  Female
                                  Date of birth 27/12/1990
                                  Mail id [protected]@gmail.com
                                  Contact number [protected]
                                  Jul 23, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 20, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Kindly furnish your Ack Number to check the status.
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                                    Prashasti Nahata
                                    from Bengaluru, Karnataka
                                    Jun 13, 2017
                                    Resolved
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                                    Resolved

                                    Address: 560047

                                    Acknowledgment number: [protected]
                                    Name: prashasti nahata
                                    Category: individual
                                    Status: we have received the documents with reference to your pan application. Your application is under process with nsdl

                                    My documents were recieved on the 29th of may (I recieved an email conformation) and now it has been more than two weeks (They said it would be done within 5 days) and the status hasnt changed. I need my pan number urgently so if you could please look into it!
                                    Jul 24, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 20, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                    Verified Support
                                    Jun 23, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                      rohini444
                                      from Mumbai, Maharashtra
                                      Jun 13, 2017
                                      Resolved
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                                      Resolved

                                      Address: 400101
                                      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                      I have applied only for pan card name change and also submitted supporting documents. But on checking pan status online, i found that they have misinterpreted my pan application and have provided incorrect rejection reason for my pan application. I am trying to call on there one and only call center number but it is always on busy tone. There is no other way to get in touch with them.
                                      Jul 21, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 20, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                      Jul 03, 2017
                                      Updated by rohini444
                                      My Acknowledgement Number : N- [protected].
                                      Kindly update me on the same.
                                      Acknowledgment Number : [protected]
                                      Name : MEENA DEVI
                                      Category : Individual
                                      Status :
                                      Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
                                      rohini444's [Complaint's author] reply, Jun 14, 2017
                                      Above details are not mine.

                                      I have PAN and applied for Change of Middle and Last Name on PAN. But as per Online PAN application status they have metioned that "Your request for 'New PAN card and/or Change/Correction in PAN Data' cannot be processed as PAN holder details provided by you in the application do not match with PAN holder details in the Income Tax Department (ITD) database." It is indicated that the details which i provided in the form does not matches with the one available in Income tax database.
                                      Obviously as I have added the Changed Middle and Last Name on the application form, the details available in database previously will be different from the one provided in the application form. So accordingly the processing should happen for new PAN card issuance with updated Name.
                                      I have PAN and applied for Change of Middle and Last Name on PAN. But as per Online PAN application status they have metioned that "Your request for 'New PAN card and/or Change/Correction in PAN Data' cannot be processed as PAN holder details provided by you in the application do not match with PAN holder details in the Income Tax Department (ITD) database." It is indicated that the details which i provided in the form does not matches with the one available in Income tax database.
                                      Obviously as I have added the Changed Middle and Last Name on the application form, the details available in database previously will be different from the one provided in the application form. So accordingly the processing should happen for new PAN card issuance with updated Name.
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                                        lyna3
                                        from Manjeri, Kerala
                                        Jun 13, 2017
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra, 676303
                                        Website: www.onlineservices.nsdl.com

                                        I had applied for pan for my brother mr. Hrushijith thallasseri on 12 november 2016 with token no.[protected] and acknowledgement no. [protected] dt.[protected], 20.23.38.063. There were certain reasons due to which the documents of proof was not valid. I talked to the customer care and took advice on what to do. As per their advice, i resent all the documents asked for on mail.

                                        I received an acknowledgement from denzil (Tin info) on 6th april 2017 that the verification of documents were in process.
                                        I sent another mail to the same e-mail id: [protected]@nsdl.co.in on may 30 after waiting more than a month for a response (Attachment 1). When i had checked the pan application status online, i was shown that documents have been received, but no updates whatsoever.

                                        Now when i am checking it online, the same sort of details, 5 in number are being shown. The same thing that i had discussed with the representative, the same issues are being shown in the application status that the documents are not valid. I do not know what to do. I made several number of calls to the tollfree number and also their customer care centre but i am not getting through.

                                        I has been 7 months since the application was first posted. I know that all the documents i have submitted are as per the advice of the nsdl representative, then why is it still shown invalid. What other procedure can be done. Kindly advice.
                                        Jul 25, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 20, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Your PAN application is marked for discrepancy, kindly provide valid documents to resolve it.
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