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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 197

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F
Farooq Ahamed
from Karnal, Haryana
Jun 8, 2017
Resolved
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Respected sir
I farooq ahamed s/of gralam mohd
R/o polie teh. Chilly pingal district doda state jammu & kashmir
I have applied pran on 27 of april 2017
Still not any confirmation sms or not any pran kit about my pran
Kindly information i shell highly thankful to you for this act

Farooq ahamed
Phone no [protected]
Email id [protected]@gmail.com
Jul 14, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Farooq,

This has reference to the query/grievance raised by you.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
NSDL — Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.but i'm first time issue my pan card.so why this message shows me regularly a long time.
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    nsnamansoni6
    from Kumta, Karnataka
    Jun 8, 2017
    Resolved
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    Address: 581307
    Website: www.tin-nsdl.com/services/pan/pan-index.html

    Its been nearly a month i dint recieved the mail from nsdl tin and also they are not recieving the calls at tel[protected]... Its very much urgent so i choosed online path i thought i would get pan in lesser days compared to offline now i got online service is slowest none of the tin nsdl officers are been contacted and they are also not replying to emails what the use of such service where we are not interacted i request for serious step should be taken against them for not taking any calls... If we are paying same amount for pan then we should get the facility to interact with them
    Jul 22, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jun 20, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Information is insufficient to resolve your query/grievance. Kindly elaborate the issue so that we can look into it.
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      Arivazhagan Sankaralingam
      Jun 7, 2017
      Resolved
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      Address: 400013
      Website: www.nsdl.co.in

      Dear sir/madam,
      I've submitted my application for correction in pan data last month (12th may 2017) and sent the application along with the copies of proof to mentioned address.
      Whenever i check the status of my pan application, it always shows the below status

      "we have received the documents with reference to your application for 'new pan card or/and changes or correction in pan data'. Your application is under process with nsdl"

      I'm wondering why the application is pending for such a long time without any further progress. I would really appreciate if you could update the current status of my application.

      Name: arivazhagan sankaralingam
      Acknowledgement number : n - [protected]
      Dob:12/05/1983
      Jul 24, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jun 19, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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        S
        sulochna jain
        from Bengaluru, Karnataka
        Jun 7, 2017
        Resolved
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        Address: Sagar, Madhya Pradesh, 470669
        Website: NSDL e Governance infrastructure

        Dear sir,

        Mera father ka name bhi bhagwandas ahirwar ha or husbend ka name bhi bhagwandas ha isme me kya kr sakti hu plz mera pan card no. Jaldi bana dijiye muje urgent jarurat ha...[protected] par call kiya to unhone bola ke ek mail dal do to apka pan card ban jayega...

        After many rimminder i m not getting any proper responce from ur side... Kindly resolve my issuu nd provide my pan card no. As soon as possibile...

        I have do complete my pan card application prossess in my side but pan card no. Not received...


        Regard"s

        Sushila ahirwar

        Mobile - [protected]

        Acknowledgement number
        [protected]
        Name
        Sushila ahirwar
        Father's name
        Bhagwandas ahirwar
        Date of birth/incorporation
        20/10/1997
        Application date
        04 may 2017
        Jul 23, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 19, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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          B
          Bhautikpatel
          from Pune, Maharashtra
          Jun 7, 2017
          Resolved
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          Resolved

          Address: 411057
          Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

          I have applied for pan change request with [protected] token number.
          I did payment twice as both the time it was displaying that payment not successful and try another time your money will be refunded.
          Both the time i get same message "payment is not successful and your money will be refunded try to make payment again"
          My money get deducted twice.

          Date of deduction: 6 june 2017
          Token number: [protected]
          Dob:11/12/1988

          Can you please let me know status of my money.
          Do let me know if you require any other information from my end.
          Jul 21, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 19, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Please check and rectify for Token no. [protected]. Payment was made using credit card and netbanking, and same message received regarding refund as many other prior complains.
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            N
            Nits Tripathi
            from Bhopal, Madhya Pradesh
            Jun 7, 2017
            Resolved
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            Resolved

            Address: 461001
            Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

            Dear sir/madam,

            I was apply for pan card on 09 may 2017 and nsdl pune office got all
            Document in between 22-24 of may but this is 07 of june 2017 their is
            No update yet. I am waiting for my pan card. Please help on this matter
            .

            Detail of application are as follows:

            Applicant name : nitya tripathi
            Acknowledgement no. N - [protected]
            Date of apply:09/05/2017

            City hoshangabad, madhya pradesh
            Jul 21, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jun 20, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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              S
              Shrisai Emitra
              from Deoria, Uttar Pradesh
              Jun 7, 2017
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              Address: Jaipur, Rajasthan, 302033

              My nsdl temporary tokan number is [protected] i will apply pan card through nsdl website portal then i will put all of formallities but in the last error shows is please try another type of payments but payment of 117 rupees will be debited my bank account so please refund beck my amount of 117 rupees in particular account
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jun 19, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                S
                SayaleeAmol
                from Pune, Maharashtra
                Jun 7, 2017
                Resolved
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                Address: Pune, Maharashtra, 411043
                Website: nsdl.co.in

                I have applied for pan card on[protected]Acknowledgement no. [protected]) still it is not approved. Status of the same is your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/4716302/4716303 where the application was submitted by you. Phone numbers provided are always busy. What can be done?
                Jul 23, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jun 19, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                  H
                  Hashim Manihar
                  from Mumbai, Maharashtra
                  Jun 7, 2017
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra, 400067
                  Website: nsdl

                  Nsdl — redispatched of pancard

                  Ayub khan gauhar khan submit a complaint
                  Dear sir/madam,
                  I requested u, plz resend my pancard at following add.
                  Aadhar no.[protected]
                  Pan no. Ea[protected]in
                  Add.
                  New ekta sva socirty k. D compound gandhi nagar charkop, durga mata mandir road, kandivali weast, mumbai maharashtra no.400067
                  Mob:[protected]/[protected]
                  Plz, do needful as earlist as possible
                  Jul 24, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Jun 07, 2017
                  Updated by Hashim Manihar
                  sir plzz send my pan card
                  Verified Support
                  Jun 19, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Kindly provide us with your 15 digit Acknowledgement number to check status of your application.
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                    A
                    anish123ster
                    from Allahabad, Uttar Pradesh
                    Jun 7, 2017
                    Resolved
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                    Resolved

                    Website: cra-nsdl.com/CRA

                    Good day,

                    This is anish anand.

                    I have nps account which was opened in 2012.
                    Pran :[protected]
                    Email: [protected]@gmail.com

                    The website is showing "pran not found in data base".

                    Please take some action. I have tried to call the nsdl many times but no one is willing to pick up the phone and solve the matter.

                    I have to make the payments else the account will be frozen and i have to again pay extra.

                    I hope someone will be willing to work and solve the matter.
                    Jul 14, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 13, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Anish Anand,

                    This has reference to the query/grievance raised by you.

                    We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                    For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      T
                      Tek War
                      from Lucknow, Uttar Pradesh
                      Jun 7, 2017
                      Resolved
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                      Resolved

                      Address: Jaipur, Rajasthan, 302020

                      Sir i applied for pan card online and after filling all the required fields and paying money rs 116.2 my application was cancelled because my mobile number is not registered with aadhar. It shows error like "submit the documents physically" and when i tried to go back my session get expired and i cant even able to save my acknowledgment number but i have transaction number.
                      I. E. Txn# ju[protected]

                      So kindly please help me.
                      Thank you!
                      Jul 28, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 19, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      To help resolve your PAN related query/concern, reach us on [protected]@nsdl.co.in
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                        A
                        Amit Kumar jena
                        from Bengaluru, Karnataka
                        Jun 6, 2017
                        Resolved
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                        Address: Khordha, Odisha, 751010
                        Website: Atal pension yojna

                        I had opened one APY account on 13/12/16.the amount is deducted on every month. Now when I am trying to check my account details and want to change my password it shows PRAN NO. Doesn't found in database. My pran no. Is[protected]. Please take necessary step and resolve it Asap.my mobile phone number is [protected] and email address is [protected]@gmail.com. Waiting for your response.
                        Jul 19, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 13, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Amit,

                        This has reference to the query/grievance raised by you.

                        We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                        For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          A
                          Atul48400
                          from Bansi, Uttar Pradesh
                          Jun 6, 2017
                          Resolved
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                          Resolved

                          Address: 411016
                          Website: www.tin-nsdl.com

                          Dear sir,
                          I have applied for a new pan card in the name of ram milan which dispatched our address in may 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                          Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                          Applicant name: ram milan yadav
                          Acknowledgement number:[protected]
                          Date of application: 28/4/2017
                          Mobile no: [protected]
                          Jul 22, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 19, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                          Hy am sutha l pran no:[protected] my user id got locked due to password issue.i've tried to change it through otp but otp didn't generated for several times.now the issue is i applied it through nodal office link.i unable to try it now using secret question too.pls change my password. Mail id: [protected]@gmail.com
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                            S
                            Sasi varma
                            from Hyderabad, Telangana
                            Jun 6, 2017
                            Resolved
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                            Resolved

                            Sir,
                            I am sasi varma godavarthi, my pran card no.[protected]. I forgot my passward then i entered five times wrong passward, so my account has been locked. So please send me new passward & unlock my account or reply me how can i unlock my account. My e-mail id - [protected]@gmail.com

                            Thanking you,

                            Yours faithfully
                            Sasi varma godavarthi
                            Pran card no.[protected]
                            E-mail id - [protected]@gmail.com
                            Jul 14, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 13, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Dear Sasi,

                            This has reference to the query/grievance raised by you.

                            We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                            For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              V
                              Vinod Parihar
                              from Mumbai, Maharashtra
                              Jun 6, 2017
                              Resolved
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                              Resolved

                              Dear sir/madam,
                              I request you, plz resend my pancard at following add.
                              Acknowledge no.[protected]
                              Pan no. Aajcp1707b
                              Director. Vinod parihar
                              Parihar international pvt ltd
                              Flat no.503 house. No.35
                              Fifth floor, padmavati apartment,
                              Ganesh nagar, ghansoli-400701,
                              Navi mumbai, maharashtra.
                              Mob:[protected]/[protected]
                              Plz, do needful as earliest as possible.
                              Blue dart person not even visited the address nor called up for courier and havnt made 3 attempts and delivered back the courier.
                              Jul 21, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 19, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched by Registered/Speed Post on 10-Jun-2017
                              My Oran no is[protected] and I want to add my pH no [protected]
                              PAN service is very bad they don"t have re-dispatch option online.
                              NSDL e-Governance Infrastructure website is always UNDER MAINTENANCE.
                              Customer Care Service No.+[protected] line is mostly busy.
                              [protected]@nsdl.co.in / [protected]@nsdl.co.in this mail id is just for show piece i[censored] email them no one replies...
                              they are just harassing the people and fooling them So that they Catch by Some agents...
                              If someone goes up to their office they don"t have representative to assist the Pan card holder this thing is managed by security person sitting outside their office...Nor they give pan card inhand after showing original docs..
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                                P
                                Pankaj Kr Mandal
                                from Aligarh, Uttar Pradesh
                                Jun 6, 2017
                                Resolved
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                                Resolved

                                Address: 835103
                                Website: First Flight Couriers Pvt. Ltd

                                Dear sir,

                                I beena kumari d/o ashwani mahto nsdlpan n-[protected]. My pan card not recd. Till now.

                                A call came to my mobile and recd by my husband than caller said" apna pan card le jao kanta toli se, tati silwai men mera servise nahin hai maine kaha sir mere tati silwai post office men ya tati silwai courier men bhijawa dijie to bola lena hai to lo nahi to sham me wapas chala jayega fir do mahina ka intjar karna. Maine kaha ye to galat hai sir 16 km dur aur aaj hi ye kase hoga. Then saib by him. Jao mera jo ukhad lena. Unka mob no-[protected] time-11.34 am. Kantatoli
                                Jul 23, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 19, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                To help resolve your PAN related query/concern, kindly write us on [protected]@nsdl.co.in
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                                  S
                                  Santosh N Berwa
                                  from Surat, Gujarat
                                  Jun 6, 2017
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 390007
                                  Website: www.egov-nsdl.co.in/pan_card_issues.html

                                  Nsdl e-governance, pune

                                  Application for reprint of pan card or change or correction in pan data can also be submitted through tin-fc or pan centres or online nsdl e-governance.

                                  I have applied pan online change correction and pan change application dated :[protected]. I have paid money rs 107 online and money has deducted from my axisbank account s but i didn't get my acknowledgement.
                                  I have also sent my physical application duly signed attaching self attested various documents aadhar, pan card copy, voterid etc.

                                  I am not able to login in your website, always shows error eventhough correct data are inputed.
                                  The helpline phone always shows busy.

                                  Santosh n berwa
                                  Pan card number: abxpb2186l
                                  E-mail: [protected]@gmail.com

                                  Please send me the receipt of money paid online and acknowledgement number.

                                  Could you please help me refuning the online amount paid and processing pan application change?
                                  When i will get my new pan card duly corrected?
                                  Jul 20, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 19, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                                    ganesh30d
                                    from Bengaluru, Karnataka
                                    Jun 6, 2017
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                                    Address: 671323
                                    Website: www.cra-nsdl.com

                                    My name is ganesh prasad nayak s. My pran number is[protected]. When i tried to login my account the user id and pass word did not match i tried multiple times. When i tried to reset ipin it showes user id invalid!! I am asked to complete fatca declaration how shall i complete it if my account is not opening? Please resolve the issue at the earliest.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      A
                                      ASHOK kumar jlp
                                      from Lucknow, Uttar Pradesh
                                      Jun 5, 2017
                                      Resolved
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                                      Resolved

                                      Address: 224159

                                      I am ashok kumar, my pran no is[protected] working as lecturer baba baruadas inter college paruiya ashram jalalpur ambedkar nagar up. My pran account is locked due to multiple wrong entries
                                      Kindly issue new password my email address is [protected]@gmail.com and my working mobile no is [protected]
                                      Kindly send me ipin very soon. To my email id or mobile no.
                                      Jul 15, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 14, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Dear Ashok,

                                      This has reference to the query/grievance raised at “Consumer Forum”.

                                      We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                                      For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                        kaustubhp33
                                        from Mumbai, Maharashtra
                                        Jun 5, 2017
                                        Resolved
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                                        Resolved

                                        Address: Thane, Maharashtra

                                        Dear sir/madam,
                                        I could not received my pan card on 18/may/2017 so i'm requesting u to, plz resend my pan card at following add.
                                        1]acknowledge no. [protected]
                                        2]pan no. Drnpp8592m
                                        Name:- vaishali vijay patayan address :- d/001 vatsalya complex manvelpada road near rushi vihar complex virar east 401303
                                        Mob:[protected] /[protected]
                                        Plz, do needful as earliest as possible.
                                        Jul 25, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 19, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                        Dear sir
                                        I have applied for pan card.when this pancard dispatch by you by post it will not send by the postman to my house.and postman also not contact to me.it was very urgent to me so plz redispatch my pancard.
                                        Acknowledgement no.-[protected]
                                        Name-sarla Mishra
                                        Pan no.-DODPM3935N
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