[Resolved]  Nsdl E-Governance Infrastructure — pan card - record not found

Website:tin.tin.nsdl.com/pantan/StatusTrack.html

I have applied for new pan card on 19th march 2018 through e-sign/e-kyc mode. I have got my acknowledgement number (N - [protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Prasad g palla
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Apr 25, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2018
NSDL e-Governance Infrastructure Customer Care's response
The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
Complaint comments 

Comments

Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
Verified Support
To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
Sir, my name is Priyanka Pradeep pawar my pran card is locked and my mobile number and e mail address is not registered so please send me new I pin.
My email address is [protected]@gmail.com
My mobile number is [protected]
NSDL e-Governance Infrastructure Customer Care's response, Mar 23, 2018
Verified Support
Dear Priyanka,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
Waiting for the refund
My Adharcard auentication failed,
Please Refund my amount
Thank you

From
Naresh Bholankar
Token no [protected]
Phone no [protected]
[protected]@gmail.com
NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
Verified Support
Dear Naresh,

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
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