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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Dec 13, 2025
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B
Biren0311
from Bengaluru, Karnataka
Apr 4, 2017
Resolved
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Address: Pune, Maharashtra, 411016
Website: tin.tin.nsdl.com/pantan/StatusTrack.html

Sir/Madam,

I had applied for TAN online on 23th March and posted the signed acknowledgment no [protected] by ordinary post and by courier as well. The courier was delivered to NSDL, Pune on 27th March. However as on today I see the status in NSDL tracking website as
"We have not yet received the documents with respect to your TAN application. Kindly submit the requisite documents to NSDL to enable us to process your TAN application at the earliest."
Kindly resolve this and issue me TAN number at the earliest.

Image of NSDL courier acceptance seal and courier tracking status is attached for reference.
+2 photos
May 20, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2017
NSDL e-Governance Infrastructure Customer Care's response
Your TAN application is processed by NSDL and your TAN allotment letter has been dispatched on April 11, 2017 through UCP (Postal Department)
Hello ..
humne pan card saelf online kiya ta but receipt ni liya kese milegi .. or bhut time ho gya pan card ki koi information b ni mili h ki kb tk aayga ... online krne ke baad humne documents by post kr diya h .. plese .. tell us something
NSDL e-Governance Infrastructure Customer Care's response, Apr 19, 2017
Verified Support
Information is insufficient to resolve your PAN related query/grievance. Kindly e-mail your concern/query to [email protected]
Hello sir!
My name is Kalpanaa Vadher. I am a government employee as a teacher. I registered Nps account in 2007 but i didn't get my pran kit and also no.
So plz help me as soon as possible.
My email. [protected]@gmail.com
NSDL e-Governance Infrastructure Customer Care's response, Apr 13, 2017
Verified Support
Dear Kalpanaa,

This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
Sir,
mera pan card kho giya, but 23/03/2017 ko NSDL ko dwara New/Change Pan Card me form filup kiya.mera temporary token number [protected].
Net Banking se mera 117.35 rupis charge liya.But avi tak mera kohi sms aya nahi.please aap lok thora modat korye.
NSDL e-Governance Infrastructure Customer Care's response, Apr 19, 2017
Verified Support
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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    Nigam3107
    from Imphal, Manipur
    Apr 4, 2017
    Resolved
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    Address: 843119

    Hello Sir,
    My name is Rahul Kumar. I applied for new pan card on 23/02/2017. my Acknowledgement number is [protected].I didn't get pan card no. or pan card yet, why?
    Please Sir give me some suggestion on my email id :- [protected]@gmail.com
    THANK YOU
    May 23, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Apr 19, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Rahul,

    This has reference to the query/complaint raised by you.

    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

    For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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      V
      venkats@12345
      from Chennai, Tamil Nadu
      Apr 4, 2017
      Resolved
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      Address: Chennai, Tamil Nadu, GIZA
      Website: www.consumercomplaints.in/new_complaint

      I have applied for the pan card march 2017 and till date I have not received my pan card. Every week I make complain at customer care of nsdl.every time they told me you can get after five days. But still problem is same. My acknowledge no I s [protected] Dispensary Letter Reply with Proof copy voter ID send to NSDL Pune. i[censored] can do any help, Please do it for me
      Acknowledgment Number : [protected]
      Permanent Account Number (PAN) : BKTPM4669R
      Name : SNEHA LATHA
      Category : Individual
      Thanks & Regards
      SNEHALATHA
      May 21, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Apr 19, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Snehalata,

      To help resolve your query/concern, reach us on [protected]@nsdl.co.in
      Apr 26, 2017
      Updated by venkats@12345
      Respected Sir
      I Have applied Pan card March 2017 Dispensary Letter Reply with Proof copy AADHAR CARD with father name proof send to nsdl,
      Reprint PAN Card with ITD Data, No change Request .
      Till date no received pan card we request you to provide us
      Acknowledgment Number : [protected]

      Permanent Account Number (PAN) : BKTPM4669R

      Name : SNEHA LATHA

      Category : Individual

      Thanks & Regards

      SNEHALATHA
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        P
        pluto0007
        Apr 4, 2017
        Resolved
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        Address: 110032

        Sir,

        I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

        Name: CHETAN KAPOOR
        PRAN:[protected]
        Mobile No.[protected]
        email id: [protected]@gmail.com

        Thanking You
        May 19, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Apr 06, 2017
        Updated by pluto0007
        my new number :[protected]
        Verified Support
        Apr 13, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Chetan,

        This has reference to the query/grievance raised at “Consumer Forum”.

        We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

        For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
        Nov 13, 2021
        Updated by pluto0007
        It’s still the same error
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          A
          ak shrivastav
          from Mumbai, Maharashtra
          Apr 3, 2017
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          Address: Mumbai City, Maharashtra, 400005
          Website: NSDL

          This is about PAN acknowledgement number [protected] . I had applied for correction in my PAN card in the month of December 2016. Subsequently i had sent the necessary documents by dak to NSDL . The address proof was according to the list given on the website. However i was informed that the address is not matching with the one provided in the application form whereas actually it was matching. Again i was informed that the address proof document is not as per the prescribed list. I sent another copy explaining that it was the receipt of gas cylinder which was one of the option mentioned in the website. Since then i am getting mail that documents are under verification and will be forwarded to income tax department.
          This whole process has taken more than 3 months without any genuine reason and still the process is not completed.
          With the government's initiative of making PAN card mandatory for bank transactions and other activities, it is unfortunate that the process takes so much time without any valid reason.

          Today I got a mail intimating that the gas cylinder receipt is 3 months old . This is as per the last cylinder received and it has become old during unnecessary long process by your office. Secondly, it is told that the address in Aadhar card doesn't match. In this connection, it should be appreciated that Aadhar was issued at my previous place of posting. I will be changing the address in Aadhar also in near future.

          Time and again, it is being intimidated that the address in application form and proof of address which is the receipt of gas cylinder is not matching which is totally wrong. Also, at one point of time i was asked to submit a copy of gas book which was not necessary according to the list of documents given on website.

          The unnecessarily prolonging in correction in PAN only indicates harassment and falsifies the claim of issuing the corrected PAN within days. Being a group A officer of central government, this type of response from your office is totally unwelcome. I would request to look into the matter and issue the corrected PAN.
          May 23, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Apr 19, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN application is marked for discrepancy, to help resolve your query/concern, kindly reach us on [protected]@nsdl.co.in
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            N
            ndkhan
            from Aligarh, Uttar Pradesh
            Apr 6, 2017
            Resolved
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            Address: Bharatpur, Rajasthan, 321022

            Sir my PAN Ack no.[protected] till now pan card is not issued.
            My documents for above application were submitted on February 20, 2017.i received an email of submission of documents on 20th feb. till now i did not got any notification about generation of PAN card. generally NSDL takes about 15 days to issue PAN but i have not received my PAN till now.Its becoming hard to get my PAN now.
            Sir only you can resolve this problem in short period of time
            please help me out.
            I need it very urgent
            please resolve this problem
            Your`s truly
            Nadeem khan
            bilang kaman
            bharatpur rajsthan
            May 20, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Apr 19, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Dear Nadeem,

            This has reference to the query/complaint raised by you.

            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

            For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
            Hello Team,

            It's been more than 2 months that I am waiting for PAN Card.
            I am also trying to reach via phone[protected] which is always busy...
            Can you tell me why is my application is in pending state...
            I had applied application online... Below is
            Acknowledgement Number
            [protected]

            Thanks
            Ankur
            Mob: [protected]
            My NPS user ID is[protected] I forget my password and due to 5 wrong attempts I unlock my account. So kindly unlock my account my mail id is [protected]@gmail.com
            Hello Sir, I'm Naresh Kumar +91-[protected], i've applied for pan card on 01 March, 2017 and till date even the pan number has not allotted.
            My AkG No. Is [protected]
            Kindly look after the request as I required pan no.on urgent basis.
            Hello Sir, I'm Naresh Kumar +91-[protected], i've applied for pan card on 01 March, 2017 and till date even the pan number has not allotted.
            My AkG No. Is [protected]
            Kindly look after the request as I required pan no.on urgent basis.
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              J
              Janacare
              from Bengaluru, Karnataka
              Apr 3, 2017
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              Address: New Delhi, Delhi, 110001
              Website: www.janacare.com

              Hi,

              I have applied for TAN for my company 1 month back and it has not been allotted yet.
              My acknowledgement no. is [protected] and it says "We have received the documents with reference to your TAN application. Your application is under process with NSDL".
              For past 2 weeks, status has not changed. Getting TAN is really urgent for me as I need to deposit TDS deducted.
              Please help me resolve my problem at the earliest. I am incurring interest with each passing day.
              +1 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                S
                sivathyd
                from Hyderabad, Telangana
                Apr 3, 2017
                Resolved
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                Address: 500040
                Website: tin.tin.nsdl.com/pantan

                ACK No: [protected]
                I had applied for PAN correction with NSDL. Though they have received the documents as on 20.02.2017, they are not processing the application.
                Everyday, i am checking their site to only see that"we have received your documents. The Pan Card is under Process."
                This is pathetic, if they cannot handle, they they should better quit and let others do the business
                May 20, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Apr 19, 2017
                Updated by sivathyd
                ACK No: [protected] - PAN correction with NSDL

                It is around two weeks since the complaint has been raise and and still there is no response from NSDL.
                Verified Support
                Apr 19, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                This has reference to the query/complaint raised by you.

                The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                Apr 29, 2017
                Updated by sivathyd
                It is around 10 days since NSDL responded to my complaint by stating that "The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form " and I am yet to get any info from NSDL either through mail or phone.
                Further their phone is always engaged.
                Kindly provide concrete update and not vague/generalised answers as above.

                Thanking You
                T Siva Kumar
                Hi i am Mohan kumar Barnwal
                My pran n.[protected]
                Due to some reason my pran kit had not received by post so plese Resend pran kit and inform my email id [protected]@ gmail.com
                NSDL e-Governance Infrastructure Customer Care's response, Apr 13, 2017
                Verified Support
                Dear Mohan,

                This has reference to the query/grievance raised at “Consumer Forum”.

                We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
                PAN Card not received Ack no: [protected]
                PAN NumberAKAPP7844B
                NSDL e-Governance Infrastructure Customer Care's response, Apr 19, 2017
                Verified Support
                Your PAN application is marked for discrepancy as Photograph is not sign across, kindly reach us on [email protected] for further clarification.
                While I am trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No.

                Name: PANGAJAM
                PRAN:[protected]
                Mobile No.[protected]
                NSDL e-Governance Infrastructure Customer Care's response, Apr 13, 2017
                Verified Support
                Dear Pangajam,

                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                NSDL e-Governance Infrastructure Ltd.
                1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                  S
                  sonam_devi
                  from Patan, Gujarat
                  Apr 3, 2017
                  Resolved
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                  Address: Aurangabad, Bihar, 824124

                  I have applied for pan card on 15.03.2017.
                  But yet the status is showing as "your application is under process at tin facilitation center. Kindly call[protected] for further processing of your application."

                  Acknowledgement no: [protected]
                  Name : sonam devi
                  Date of apply: 15.03.2017
                  Please do needful at the earliest please and send the pan card at the earliest
                  May 23, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 19, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Dear Sonam,

                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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                    A
                    Ajit Balmiki
                    from Kolkata, West Bengal
                    Apr 3, 2017
                    Resolved
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                    Address: Kolkata, West Bengal, 700067

                    Sir,

                    I had applied for pan using online facility on 31/03/2017, acknowledgment number : [protected] and i have submited digitally through e-kyc method and uploaded my aadhaar document as proof..

                    On completion i received this message,

                    "thank you for using online facility for pan application.

                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                    But now when i check my pan application status it shows

                    "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

                    Please check my application... And reply what i need to do..

                    Acknowledgment number : [protected]
                    Name : ajit kumar balmiki

                    Thanks
                    Ajit kumar balmiki
                    May 22, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 19, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Ajit,

                    Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                    Dear sir/madem

                    Iam Banoth hathiram pran no[protected] I will exchange my mobile number and I want my pran account details pls help me Mobile number is [protected]
                    NSDL e-Governance Infrastructure Customer Care's response, Apr 13, 2017
                    Verified Support
                    Dear Banoth,

                    This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                    NSDL e-Governance Infrastructure Ltd.
                    1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                    We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                      D
                      desh bhushan jain
                      from Noida, Uttar Pradesh
                      Apr 3, 2017
                      Resolved
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                      Address: Pune, Maharashtra, 411016

                      I applied duplicate pan card nsdl. For which i send the reqired fees rs 107.00. My name is desh bhushan jain. My pan no is acopj7357h. On nsdl sight only showing the card hasbrrn disparched on 2march 2017. My acknowledgement no is n-[protected]. I tried to contact on phone no[protected]. Bur this no is always not working.
                      Pl see my complain nd reoly accoringly.

                      Contact no [protected].
                      Mail id - [protected]@gmail.com
                      May 21, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 19, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Desh,

                      Your PAN card has been dispatched on 02-Mar-2017 by Speed Post vide airway bill no. EA[protected]IN, kindly reach us at [protected]@nsdl.co.in if it is not delivered yet.
                      Hello, I have submitted the TAN application with ack no:[protected] and the speed post tracking no :EW[protected]IN status shows that it was already delivered on 17th march .

                      Please let me know the status of the TAN
                      NSDL e-Governance Infrastructure Customer Care's response, Apr 19, 2017
                      Verified Support
                      Your TAN application is processed by NSDL and your TAN allotment letter has been dispatched on April 3, 2017 through UCP (Postal Department).
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                        Xzw
                        from Kaithal, Haryana
                        Apr 3, 2017
                        Resolved
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                        Resolved

                        Address: Rohtak, Haryana, 124001
                        Website: www.tin-nsdl.com

                        I have applied for correction in november 2016.in December I was asked to send fresh form.my pan card received to me in january 2017 with wrong address.I again requested for correction of address.in February 2017 they intimate me that my issue has been resolved my issue but they are showing my house number is still incorrect. I have again requested through emails(15 emails have been sent)for correct my house number but nothing has been done so far.kindly correct the same.thanks sir.
                        May 5, 2017
                        Complaint marked as Resolved 
                        I have sent the information as desired by nsdl .but issue has not been resolved so far. Kindly solve my issue please.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Apr 03, 2017
                        Updated by Xzw
                        R sir
                        Pan card has been received to me in january with wrong address and In February again with wrong house number. 15 emails have been sent by me for correcting house number but without any fruitful results.
                        Kindly correct my house number as 137A instead of 137/A in your record as per my record in my documents sent to your office. and intimate me accordingly. There is no other issue.
                        I will be thankful to you
                        With regards
                        Manish kumar
                        Verified Support
                        Apr 19, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Kindly provide us with your 15 digit PAN acknowledgement number to check the status.
                        Apr 23, 2017
                        Updated by Xzw
                        My pan card aleready received on 04.03.2017 .ack.no.was [protected] as desired by your goodself.my issue is only to correct my house number.no need to check status.kindly go through my emails almost twenty not even a single acknowledged .may i hope that my issue will be resolved without further correspondence.
                        Thanks sir
                        Apr 25, 2017
                        Updated by Xzw
                        R sir
                        Kindly intimate what is going on in my case.whether my issue will be resolved in a week time?
                        With regards
                        Manish kumar
                        25.04.2017
                        May 02, 2017
                        Updated by Xzw
                        How many more days will be taken to resolve my issue.
                        Neither the issue has been resolved nor given reply of my complaint and emails.
                        Kindly solve the matter.
                        May 06, 2017
                        Updated by Xzw
                        Sir
                        I have been intimated through email that pan card has been despatched.that has already updated by me on 23.04.2017.n ow pan card is not the issue.
                        My issue is to correct my house number as 137A instead 137/A.
                        Kindly correct it and intimate me accordingly please
                        Manish kumar
                        May 11, 2017
                        Updated by Xzw
                        Sir
                        Issue has not been solved till date
                        11.05.2017
                        May 13, 2017
                        Updated by Xzw
                        R sir
                        My issue is to correct my house number as 137A instead of 137/A.
                        Kindly solve the issue without further delay please.
                        With regards
                        Manish kumar
                        13.05.2017
                        May 30, 2017
                        Updated by Xzw
                        My issue has not been resolved till date.
                        30.05.2017
                        Jun 10, 2017
                        Updated by Xzw
                        Sir
                        Kindly resolve my issue .the same has not been resolved till date.

                        Dated
                        10.06.2017
                        Dear Xzw,

                        I[censored] are going to submit the complaint against any Govt. Organization in Public portal like this means you must bring the details to sort out the issue / take some action against your request. Otherwise there will not be a use for your complaint. If you provide some information like Phone number or PAN number to initiate some action against your request.

                        ANGURAJ
                        Your PAN card has been dispatched on 01-Mar-2017 by Registered/Speed Post at the address for communication* indicated by you in the application. The PAN card is expected to be delivered by 11-Mar-2017.

                        but my pan not receive till date.
                        NSDL e-Governance Infrastructure Customer Care's response, Apr 19, 2017
                        Verified Support
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                        My pan card dispatched through speed post No EA[protected]INp on 27FEB17 and will be delivered on or before 9th March 17. But till today I have not received pan card or not tracked.
                        Kindly check out the status and updates for timely delivery and updation.
                        Manish KATARA
                        DEAR SIR

                        Your PAN card has been dispatched on 07--MAY-2017 by Registered/Speed Post at the address for communication* indicated by you in the application. The PAN card is expected to be delivered by 17-MaY-2017.

                        but my pan not receive till date.

                        Correction in address in pan card - Comment #2731645 - Image #0
                        R sir
                        My issue has not been resolved till date
                        30.05.2017
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                          A
                          abhishek mandovara
                          from Ahmedabad, Gujarat
                          Apr 3, 2017
                          Resolved
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                          Resolved

                          Address: Ahmedabad, Gujarat, 382225
                          Website: alankit ltd

                          Dear sir,
                          I applied for new pan on december 16 2016, through alankit limited at devnandan mall in ahmedabad, which is working as your agency in this field. Matte is that, i didn't get my pan card since today. I have inqured for so many times in that agency but i couldn't get proper response from them, they are charging three rupees extra on each form. Actually i paid rs.110 but fees for one form is rs.107 till today. My enrollment number is [protected] (Jaisval shilaben vikaschandra)
                          Please provide me better info about my complaint soon.
                          +1 photos
                          May 25, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 19, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Jaisval,

                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                          सर मेरा पेन कार्ड अप्लाई किये हुए काफी दिन हो चुके है परन्तु पेन कार्ड सर्विस सेंटर से DILEVERD नहीं हुआ अत आप जल्दी ही इस समस्या का समाधान करावे

                          Pan - Comment #2693799 - Image #0
                          NSDL e-Governance Infrastructure Customer Care's response, Apr 19, 2017
                          Verified Support
                          Dear Mukesh,

                          Your PAN card has been dispatched on 09-Apr-2017 by Registered/Speed Post vide airway bill no. EA093206424IN
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                            Pradyuman Mali
                            from Mumbai, Maharashtra
                            Apr 2, 2017
                            Resolved
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                            Address: Pune, Maharashtra, 400703
                            Website: www.tin-nsdl.com

                            My wife has applied for Name of change in PAN post marriage in Feb 17 month and same was e verified by AADHAR also.

                            After filing an application we have received discrepancy letter about mismatch of name as per PAN application and as per Income Tax Database. NSDL staff does not applying his mind that application was for name change. Hence obviously in income tax there is old name before marriage. So how same is going to match?

                            Based upon discrepancy, we have sent them courier which was received by NSDL on 8th March 2017. We had attached Aadhar copy before marriage and after marriage which indicates about name change. Marriage certificate.

                            After having lots of follow up and email correspondence, on 30th March 2017, i received an email that documents is not sufficient.

                            I am not sure, if above documents are not suffice then which documents would suffice your requirements.

                            Further NSDL not bother to call us to sort out matter. Every time we need to call them and we received response that your matter shall be sort out within 48 hours. Further only we need to do follow up with them.

                            NSDL is not providing services to the customer what they are charged for.

                            Please look into this on priority basis.
                            May 23, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 19, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Kindly provide us with your 15 digit PAN acknowledgement number to check the status.
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                              pranupramod
                              from Noida, Uttar Pradesh
                              Apr 1, 2017
                              Resolved
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                              Address: Ghazipur, Uttar Pradesh, 233001
                              Website: tin.tin.nsdl.com/tan/servlet/PanStatusTrack

                              Dear sir/madam

                              My name is Pramod Yadav and I belongs to Gazipur, Uttar Pradesh. I filled for my Pan card on 22nd December 2016(last year) and I am still getting reply o[censored]nder Processing from NSDL website. It's effect me a lot because of banking purpose because bank want PAN Number for money transaction. My details related PAN CARD verification are:

                              1)ACKNOWLEDGEMENT NUMBER-[protected]

                              2) DOB- 10 Sept. 1997

                              I will be very thankful to you if my issue will solved as soon as possible and I get my Card because it is little urgent.

                              Your always obedient
                              Pramod Yaday
                              +91-[protected]
                              pramod.[protected]@gmail.com
                              +1 photos
                              May 23, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 19, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Dear Pramod,

                              Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                Vishek Kumar
                                from Gurgaon, Haryana
                                Apr 1, 2017
                                Resolved
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                                Address: 805122
                                Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                Acknowledgment Number : [protected]
                                Name : VISHEK KUMAR
                                Category : Individual
                                Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                                Why it is showing pending status. i have never applied for pan card before. it is the first time i am applying. please resolve this problem and allot a pan card.
                                +1 photos
                                May 20, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 19, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Vishek,

                                Income Tax Department (ITD) database shows that you may have been issued PAN in your name. We are following up with ITD for earliest resolution.
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                                  Gungun22102014
                                  from Noida, Uttar Pradesh
                                  Apr 1, 2017
                                  Resolved
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                                  Address: 263152

                                  Dear sir/madam my name is Kunwar Pal. I applied for Pan Card through online on[protected]. The acknowledgement no. [protected].Category Individual. I sent the supporting documents through registered post which was delivered to NSDL on Feb 2017. But till now my pan application status is " We have received the documents with reference to your pan application. Your application is under process with NSDL" from 1st march . I call to NSDL customer care[protected] many time ( 8 march, 14march, 21march & 30 march). But till now my application status is same. Dear Sir/Madam my department block my salary since last three month for pan card and my financial situation is very weak. Please sir/madam take a necessary action to solve my problem as soon as possible. Thank you sir/madam again and I hope that you will be help me.
                                  May 20, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 19, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Dear Kanwar,

                                  This has reference to the query/complaint raised by you.

                                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                  For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                                    partap1110
                                    from Basti, Uttar Pradesh
                                    Mar 31, 2017
                                    Resolved
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                                    Address: Hisar, Haryana, 125001

                                    Dear sir, my pan card is not received to the given address. Please redispatch my pan card and send it to me. Delivery man not delivered my pan card and and no phone call is come from blue dart to receive pan card
                                    My acknowledgment no. [protected]
                                    My name is partap singh
                                    Please sir help me
                                    And send my pan card to the same address which are given in pan card.
                                    Please do some serious action.
                                    May 21, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 17, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Dear Pratap,

                                    Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 30-Mar-2017 by Registered/Speed Post vide airway bill no. EA[protected]IN, at the address for communication.
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                                      Chakri504
                                      from Mumbai, Maharashtra
                                      Mar 31, 2017
                                      Resolved
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                                      Address: Thane, Maharashtra, 400601

                                      DEAR ALL,
                                      I have Applied for PAN changes with acknowledgment no. [protected] in feb 2017 and it was received by PAN NSDL office pune on 23st feb 2017. Normally, it takes 10-15 days to update and dispatch new pan card, but it been more than 1 month, they haven't updated and issued new pan card. Moreover, i called in their customer care number but everytime Call is getting engaged. It was bit urgent.
                                      kindly resolve..
                                      +1 photos
                                      May 19, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 18, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Dear Chakrapani,

                                      This has reference to the query/complaint raised by you.

                                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                      For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                                        arindamxs701
                                        from Bengaluru, Karnataka
                                        Mar 31, 2017
                                        Resolved
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                                        Address: 741155
                                        Website: NA

                                        Hi,
                                        I applied pan card and almost one month over. I have not received my card. Acknowledge number - [protected].
                                        Current status showing -
                                        Your application is under process at tin facilitation center. Kindly call[protected] for further processing of your application. When i called the number it is not received.

                                        Please help.

                                        Thanks,
                                        Manisha biswas
                                        May 19, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 17, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Dear Manisha,

                                        Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. Your PAN Card will be dispatched to you shortly.
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