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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 42

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P
Pingal123
Aug 28, 2021
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Address: Mumbai

Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
Please help me
[protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    M
    mohd206
    from Delhi, Delhi
    Aug 28, 2021
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    Address: I-206, 2ND FLOOR, JANAK VIHAR IARI PUSA CAMPUS

    I appllied for a online correction pan card on May month 2021 vide application No:[protected][protected] and and when i checked the status of pancard on computer after 15 days my name on computer displayed as was change shaina shaikh was correct but not despatched on till date, process the application i have all document sent to [protected]@nsdl.co.in
    +2 photos
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      R
      R.mahin
      Aug 27, 2021
      Resolved
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      Resolved

      Address: Regional canara bank, TRICHY-04312468213

      Dear Sirs
      I am Mohamed Mahin from tamilnadu
      I have made educational loan application through NSDL
      Vidyalakshmi portal
      My application ID: 1066663
      I have applied to two banks
      one is SBI
      They rejected my application form because they
      said this bank for SME so we don't give educational loan
      2nd one is canara bank
      they said they give yearly 22 thousands only but i need yearly 100000
      so I made a request letter to Canara bank on 05th AUG 2021 to cancel my application.
      after that the branch manager said we cancelled your loan application .
      regional bank staffs also said your application is cancelled try with some other bank.
      but the problem is NSDL port shows the status of my application is still
      in SUBMITTED
      LAST THREE MONTHS I Suffered from both these banks
      today the branch manager of Canara bank said we will explain your situation to NSDL Come after a week

      so kindly update my status as cancelled/rejected
      because than only I move to another bank for
      my dream education. please
      +2 photos
      Oct 22, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Sep 07, 2021
      NSDL e-Governance Infrastructure Customer Care's response
      Your State Bank of India application is in 'Rejected' status and Canara bank application is in 'Closed' status.
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        V
        VigneshR
        Aug 26, 2021
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        Applied for correction in last name but received a email saying detals do not match and a letter has been sent. No letter recieved.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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          Sathiyaraj M
          Aug 26, 2021
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          Hi.
          I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

          Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            P
            parnamaitra
            Aug 26, 2021
            Resolved
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            Resolved

            My acknowledgement no is 11678889. After filling all the mandatory fields when I am going pay 500 my session got time out. And from then it is showing that the response from payment gateway for the payment attempt against this acknowledgement no is awaited. We request you to wait for the retry of payment process for registration in nps. Please solve me the issue. Its an emergency.
            +1 photos
            Oct 10, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Sep 07, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            Response to your query has been sent to the registered email address available in the NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              J
              Jayshikha Banerjee
              Aug 25, 2021
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              I applied for PAN card and after completing the application process and paying the required amount today i.e., 25.08.2021, it is showing "your e-KYC/e-sign based request has failed hence you cannot proceed the application with e-KYC/e-sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days". Why did it failed? I have applied using Aadhar and all the details were same. Can I apply freshly through this platform?
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                H
                heyitspkj
                Aug 25, 2021
                Resolved
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                Resolved

                Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                I applied for the pan card and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode.
                Now if e-kyc has not completed then,
                please refund my money. Details are given below:
                TOKEN NO. [protected]
                DOB: 12/03/2001
                NAME PIYUSH KUMAR JHA
                E MAIL: [protected]@GMAIL.COM
                +3 photos
                Oct 4, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Aug 27, 2021
                NSDL e-Governance Infrastructure Customer Care's response
                This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                Verified Support
                Sep 02, 2021
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                  N
                  Nitiradh
                  Aug 25, 2021
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                  Address: D194 west vinod Nagar Delhi 110092

                  Dear team

                  I m Radhika Sharma want to inform you that I had applied for correction for pan card on 31 July 2021 till It's showing under process I need the Pan very urgently my acknowledgement number is N-[protected] and Pan number is FZYPS1808G

                  REQUEST YOU PLEASE LOOK INTO THIS MATTER AND RESOLVE .

                  Many thanks
                  Radhika Sharma
                  [protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
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                    A
                    Archananitya
                    Aug 24, 2021
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                    I have been trying to apply for the Instant E-PAN using adhaar based esign generation. However after i made the payment successfully, the esign generation fail is occurring repeatedly even if i give proper OTP i get on the Adhaar linked mobile number. Kindly let me know how can this be resolved. Do i need to reapply through other website? Will my amount be refund?
                    Application # N[protected]
                    DOB 22/02/1995
                    Aug 24, 2021
                    Complaint marked as Resolved 
                    Sorry for misunderstanding. i have applied PAN on utiitsl website.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                      C
                      chisam marak
                      Aug 23, 2021
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                      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                      Didn't receive any refund after my e pan card application failed, it's been almost 2 month since my application failed but refund hasn't been made . Please refund my money back as soon as possible. Spent almost 600 rs trying to make e pan card but failed everytime.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        K
                        Kirarri
                        Aug 21, 2021
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                        Address: Q27a, mohan garden, Jain road

                        Sir/madam,

                        I have applied for new pan card on 21th August 2021 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application

                        Thanking you
                        Anjali Rawat
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                          A
                          Aanchal khanna 45
                          Aug 19, 2021
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                          Ack no. 11657900, ack date 18/08/2021dob 31/03/1997 sir please resolve the issue
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Response to your query has been sent to the registered email address available in NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            S
                            Sunil Telkar
                            Aug 19, 2021
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                            Hi,

                            We are a Partnership Firm and I applied for PAN through the DSC mode today (18 Aug 21) using Form 49A online.

                            We further applied for TAN after finishing the PAN application and digitally signing it. The website automatically redirected us from PAN application to TAN application after the digital signatures.

                            When we checked online for the status, for PAN it shows that the records are not found. However, for TAN it shows the application is being processed.

                            Payment for both have been made and acknowledgement received.

                            The acknowledgement number for PAN is N-[protected] while for TAN is [protected].

                            Kindly help know what is wrong.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Aug 19, 2021
                            Updated by Sunil Telkar
                            Can you please share the phone number and the ref number of ticket raised by the infra customer support team?
                            Can you please update?
                            Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                              H
                              Hrudaya Rekkala
                              Aug 18, 2021
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                              AWB no:[protected], I didn't received my pan card but the status is showing delivered.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                I
                                itz_vinay
                                Aug 18, 2021
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                                Resolved

                                Address: at cholakha near saikhed tq dharmmabad dist nanded

                                Sir i have apply for pan card but it yet not got to me .. and i have received a messsage of discrepancy plz help...

                                ack no = [protected]
                                name = vinayak kadam
                                mobile no = [protected]
                                email = www.vinayakkadam[protected]@gmail.com
                                +1 photos
                                Sep 27, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 23, 2021
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN application is processed by NSDL and your PAN Card will be dispatched to you shortly.
                                Verified Support
                                Aug 26, 2021
                                NSDL e-Governance Infrastructure Customer Care's response
                                We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
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                                  geetanjali1986
                                  Aug 16, 2021
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                                  PAN - eSign generation fail

                                  I have been trying to apply for the Instant E-PAN using adhaar based esign generation. However after i made the payment successfully, the esign generation fail is occurring repeatedly even if i give proper OTP i get on the Adhaar linked mobile number. Kindly let me know how can this be resolved. Do i need to reapply through other website? Will my amount be refund?
                                  Application # N[protected]
                                  DOB 04/04/1986...
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                                  Anirudh dahiya
                                  Aug 16, 2021
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                                  I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 4 days.

                                  "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometimes.

                                  Acknowledgment no[protected]
                                  Date-13/08/2021
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    A
                                    Ali Fahad
                                    Aug 16, 2021
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                                    Resolved

                                    Dear Sir/Maam

                                    I applied for correction in pan card data on 14. Aug. 2021 in NSDL website through aadhar ekyc option and paid 106rs. Online and got acknowledgement number N-[protected]... But when i am checking status of pan card its showing 'no record found'... Please resolve this problem urgently.
                                    +2 photos
                                    Sep 27, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 20, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that there will be delays in processing on account of the COVID-19 outbreak and Govt. advisories issued in this context. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
                                    Verified Support
                                    Aug 24, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
                                    did you had your signature in your application form? because i am facing the same issue and my application form does not contain my signature on it
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                                      Sugan M
                                      Aug 16, 2021
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                                      I have Tried to register Through NSDL portal for PAN Card.But due to mismatch information After the payment of 106 rs it shows failed And Says Refund Will Be given Within Seven days But I am in need of Money. Please refund my amount asap!
                                      Token Number : [protected]
                                      Name: MURUGESAN KRISHNASAMY
                                      Email id: [protected]@gmail.com
                                      Please resolve My issue.
                                      Thank You
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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