Nykaa.com Complaints & Reviews

I have received the wrong product I want the other product or money back... I don't want the wrong product delivered to me and it is cheaper than the one I ordered... I had ordered lakme absolute illuminating foundation and I got delivered the solution brightening face mask... Please replace the product as soon as possible or credit the balance cash in my account...

Order #[protected]
Shipment 2
Awb :#[protected]

Shipment has not been delivered to me, but they say it has been delivered, have called customer care 3 times however they showed me some other signature and claim it is my family signature, where i was at home. It was sunday.

When ever i call they would say check with neighbors, where as my mother is housewife, neighbors ask my mother to collect product...

I tried to place order from nykaa and on 25.11.2017, an amount of rs. 627.00 was deducted from my icici account but order was not placed.

My icici bank is confirming that amount was already credited to nykaa and nykaa is telling amount not yet received.

I am continuously chasing both nykaa and icici for my refund but nykaa is playing with me.

I have shared all the payment proof to nykaa and...

I had ordered loreal paris true match super blendable foundation in black friday sale in which i was getting it for 615 rather than 1025 which it is its original price. I also had a coupon of 200 off on puchase if 1200 so i ordered more productsao that d amount came out to be 1214 but as i had 200 off i was getting d all order in 1014. So now dey very cleverly diapatched d other 2 products which had less discount and d foundation dat i was...

I hav placed an order and paid rs600. Ref no[protected]igackplb on 22 nov 2017 at nykaa.com. I dint receive any order number with which i understood that transaction has failed but my account was debited. I mailed them and got reply that amount will be refunded in 24-48 hours. But after four days i didnt got any refund so mailed them twice on consecutive days but no reply. Kindly help to get my amount back......

I ordered 136 items on nykaa.com for marriage ceremony. It costs 76, 641 inr. They're not informing the particular date of delivery and doing late in deliver. They want to send items individually. Why should i call them many times and request them to deliver? Can't they inform the customers? Even they are showing the wrong amount. Please take step ahead for it....

I ordered 2 products (Order no.[protected] from nykaa worth rs 1850 on november 16, 2017. On the very same day i realized that i invested on wrong product and i need something else. I contact their customer care department, and they said that we cannot cancel it now, but can raise return request and for refund you can either take it in your card or we can provide you coupon worth 1850 which you can avail to purchase product from nykaa. br...

Order[protected] dated 16/11/2017.. Invoice nyk[protected]... Missing in my ordered box is lip care balm nivea original and only one peach shine lip balm was sent. Why such a thing like someone stealing one lip balm out of the two and sending only one packed. I have in bill evidence of the discrepancy done by the nykaa staff... Sku barcode —[protected], a22-1b-2-0 (1), sku description - nivea free original care lip balm with peach shine...

I ordered a maybelline fit me concealer from nykaa and the i just got it today but the bottle seems almost empty. I have to literally dip the applicator multiple times for just one application. Extremely disappointed. Since the concealer comes without an outer case, my guess is i got a used product.
The delivery was extremely tardy and the product almost empty. Extremely disappointing! I realised i said extremely disappointed twice,...

It took weeks to deliver my order (Placed on oct 23rd) and i had to call and repeat the same information to customer service at least 6 times. Finally i had to correspond directly with the shipping company because nykaa could not even do that much. Even when i escalated the issue to supervisors and made a complaint, nothing was done. They just kept saying that they will prioritise the issue and the order will come within two days, but this...

I ordered on november 6, they shipped on 8th, via india post. I just got one communication that delivery might b delayed. Three of my emails to customer care went unanswered. The customer service is very poor i must say. I have already paid for the order and tracking through india post is showing consignment was last in mumbai on 8th. After that no updates have been given. Please either deliver my product or refund my money....

Hi, i placed an order of two lipstick on 11/02, was successful received but i m very disappointed with the shades i got, it was completely different from those shades which was on picture of nykaa. Application. Peach personality is the name of that shade by maybelline it comes very nude which i can't wear it regularly and it doesn't suits me at all and the other one was taupe thrill brand name nykaa, and now it looks like naughty nude. I...

I had ordered a product on 26th oct, but as it was getting late in being delivered i got it cancelled through nykaa. But even after 2 weeks of me cancelling the product i have not received my refund. Whenever i call people at nykaa, they give stupid and different excuses everytime like "once the product has left our warehouse we cannot do anything."...

Hello
I have placed an order jovees premium natural whitening serum 50ml on 27/10/2017, order no.[protected] from nykaa. I have never had issues with nykaa products but this time nykaa didn't succeed on the commitment. The product i got is broken, the cap of the product is broken i have gifted it to my friend and as i am disappointed that she thought that it's an old product. I will never order products from nykaa because of your...

I cancelled my nykaa order #[protected] just after minites of ordering it before dispatch but they still disptched it. Whereas there cancellation policy clearly stated that u can cancel it pre shipment and within 24-48 hrs money will be refunded back. I sent 3-4 emails but the only thing i got was a computer generated message. They never reply back. These people are very unprofessional and irresponsible. I think they dont even read your mails....

The product that i got from nykka are very useless.. I got an eyeliner and a gel liner.. Both r very dry and the eyeliner does not have a stick inside.. Last time i ordered some branded product like mabelliene kajal and it was very dry and i throwed it in the dustbin.. I thought it would b rare to get the bad products and now i can say that it rare to get a good product from nykka.. Worst experience buying products from nykka.. Waste of money.....

Nykaa has a very disastrous customer care service. They fails to even respond to the numerous requests i have sent for the return of an item. A system generated response is all i get when i email them, promising to get back to me in 24 hours but they never do. If it were amazon or flipkart then returns could be sent easily and the amount refunded in under a week but nykaa does not care or even acknowledge customer's issues. Very pathetic...

My name is neha sikda. Order no[protected]. I want to tell u that i had orderd 2 maybelline baby lips but u send me 1 baby lips behind of 2, and i had also orderd 1nivea face wash but the face wash had whole. I am very upset because i do shooing with nykaa and you send me awsm product but this time i am wrong. But none then less i hope nykaa team send me good product....

I have ordered some products from nykaa 0n 23rd and 24th oct. After 3 days i received a msg that your order is out for delivery and i was quite excited to get my products as i ordered something around 8800 rupees in two orders and that was my first order on nykaa. But in the evening again i got a msg that your order could be deliver today due to address not found & phone not picked. How it can possible that address is not found. Every site...

Very bad delivery, i ordered a spa product on 5 of october but not yet delivered till today... Delivery boy was so horrible that i called him that when u'll be delivering my two items but he was not picking up my phone even after my items reached to dhanbad till today they are delivering... I dont have any hopes so i suggest you'll to order from flipkart or other but not from nyka......