Nykaa.com Complaints & Reviews

I know i have been really late in submitting a complaint regarding my order from nykaa. Had i known about this platform before, i would have submitted a complaint before.
So, i had ordered two products, one of them was maybelline gel eyeliner. This product was fine in the first month of the purchase. Later on, it actually was like a melted rubber which would refuse to stick to my skin. I stopped using the liner, feeling guilty of the money i spent on this particular product, and what all i expected from this. I thought, that nykaa team is going to hardly care about my complaint so, i didn't take an initiative against them. I still have the liner 75 % full.
Order no[protected]

In that product all is good but the face massager is not working, i have put two battery's in that massager still it is not working. I want to replace it. My order has come today only. Face massager have the problem so i request you to replace the order. Face massager is not working at all. I have tried to put some other battery also still the massager is not working.

I have placed an order from your app. I have got debit confirmation from bank but i have not received any order no, or order confirmation message from your side,
The msg from bank 'thank you for using state bank internet banking. Your transaction ref no igadbjjsm1 for rs.859.0 on 08-mar-18 11:51'.

Kindly look into the matter, update me on the same

I have returned the product and its been a month and i haven't received the refund amount. Also some of the nykaa.com product are not authenticate and are duplicate. I have ordered faces (Midnight rose) lipstick and the colour and texture is totally different from the one i bought from the faces outlet in mall.

I hate customer service of nykaa. They do not resolve the issue on time.

Tried to purchase 4 products nykaa mob app on 5th march. Have made payment through axis bank netbanking. And payment was done and amount was debited frm my account.. N i also have my axis bank transaction ref no... But still the order has not been placed.. No order no or no order details r appearing in the nyka acc.. They have send no msges or emails regarding the order placement.. So am pretty sure that order has not been placed.. All the items r still in my cart... I want u to refund my amount or place the order again...

Order number[protected]
Hi I had ordered multiple products from nykaa a maybelline color show lipstick which is in good condition and a nykaa foundation which was damaged already as soon as I unboxed it was already pouring and I am left over with 1/4th of bottle while I am trying to write in to them there is no response and the customer care number doesn’t go through . I don’t have a clue how do I get this resolved . Kindly help...

Sir, i find that from my account rs 50000 has been paid through debit card on 15 th feb into your account. But actually i never made this transaction. I request you to please return back this amount into my sbi account no. [protected]. State bank of india, khejuria ntpc township br. Ifsc - sbin0008747
From my statement i find rs 50, 000/- paid into as
"by debit card othpg [protected] i www nykka com ibibo [protected]"
Please look into this matter and refund the amount as no product was purchased/ordered or delivered.
Thanking you
Mr appaswamy gembeeram
Senior radiographer ntpc limited
Fhb 305 ntpc field hostel
Po - nabarun. Dist murshidabad. (Wb)
Pin 742236

I had ordered a mac skin finish powder and a primer. The former i got in damaged condition and the latter was a wrong product. Got a nykaa lipstick instead of the primer i had ordered. Took them days to collect products and my money is still stuck with them. It’s around 3500₹. I wrote them 25 mails. No exaggeration! 25 mails. Haven’t heard from them yet. I’m going to file a complaint against them. Awful service. They don’t give a # about you once the product is sold. The entire business is surviving because they don’t have any competition in the market. Never buying anything from nykaa. Horrible experience.

It was my very first time when i used nykaa it was recommended to me by my sister. I placed an order worth ₹1110 which included three items 1. Maybelline gigi handid urban jungle eye shadow pallete. 2. Lip gradation lipstick color mauve 1 3. Maybelline shell compact. I received the order today without any certain prior contact and there is a missing item in the order the lip gradation mauve 1 lipstick is missing but the amount has been full paid. When i called up to express my dissatisfaction the executive instead of accepting the mistake told me to wait for three four days after the confirmation of the missing item. They have such audacity to deliver an incomplete order and then not provide any kind of apology. I needed that order urgently because i have to move abroad and now even if they deliver it .. it will be of no use to me. I have raised the issue as a fraud against ur company in consumer complaints. The services of nykaa are poor and I wouldn’t recommend anyone to use it.

I am a loyal customer of nykaa. But today received two mac lipsticks frm nykaa.one of which is fake. The fake mac lipstick matches with all the obvious features of being fake. The oiter box is different from the usual one. The fake one is too long compared to the authentic one delivered. The name labrl is also different.Its very disappointing that after spending 1500 rs per lipstick customers are cheated like this. Thumbs down for nyakaa.

Hello
I just paid to order 4 items that costs 1300. The payment was made but i didn’t get any order number and it was showing unsuccessful!
I’ve ordered twice from nykaa before and this is my first time being unsatisfactied with nyka system.
I’m attaching the copy of bank message i received that has pos.

Please contact in my phone number [protected]

I hv actually mail 4 days ago about my eyeshadow return i hv expiry date issue i mail 20 to 30 mails but nykaa not giving response yet and i m regular customer i m totally disappoint, when they told me about snapshot send of eyeshadow then i send invoice and eyeshadow pictures 10 times but still not solve problems company mail me from different names and ask about same procedure that u send pictures of eyeshadow, in short they confusing customer and not return product

Tried to purchase 2 product and another one is a free gift for 2060 rs frm nyka mob app on 9 feb @ 2:1o am to 3.10. Have made payment through sbi debit card.. And payment was done and amount was debited frm my account.. N i also have my sbi transaction ref no... But still the order has not been placed.. No order no or no order details r appearing in the nyka acc.. They have send no msges or emails regarding the order placement.. So am pretty sure that order has not been placed.. All the items r still in my cart... I want u to refund my amount or place the order again...

I ordered nykaa.com for a wow aw professional anti wrinkle serum on 23.12.2017. Order no.[protected]. I have paid rs. 2009 (Price offered by nykaa.com) for that product. But i have received wow professional anti wrinkle serum cost of which is rs.799 (Price offered by nykaa.com). I have complained several times to nykaa.com. But they did not take any action. Kindly do the needful to cancel the order and to refund my money.

I have an account with www.nykaa.com where i have reward points ( 43215 )
which have been removed from my account !

My account with e-mail: [protected]@gmail.com and here i have placed an order

No:[protected] on[protected] my order has been cancelled and my reward points worth 432.15 /- has been removed on[protected] !

This company is doing fraud by taking back reward points, i already sent complaint but not crediting the said reward points, Immediately take action against this company to Credit the removed reward points and also providing compensation of Rs: 1000 /- for the inconvenience caused in this matter !

Finally i suggest everyone the company providing reward points and coupons which are fraud by this company en cashing trust among people but actually this is a fraud by www.nykaa.com !

Because i also lost my money after placing orders they cancelled my order every time and my used reward points removed permanently from my account, this is really very shameful to www.nykaa.com as the amount is very some then also removed !

I ask this useless fraud company that if the company not want to serve orders then why selling products online and why providing fraud and fake offers ?

I have ordered 3 items which was a cash on delivery product. The delivery boy has given the box with proper packing but after opening it there was only 2 items instead of 3.. Lakme liquid kajal worth rs 404 has not been there in the package though full amount has been paid... Other lakme items have been delivered instead this item... Either i want my money back or the product...

I am really disappointed with nykaa. I went to nykaa store and the salesman sold me all expired products he didn't put the products which i chose
When i came home and i checked all products were expired!! So disheartening!
I spent 8000/- and when i said for refund the store manager refused!! I felt so betrayed by nykaa.
I[censored] can't provide the refund atleast don't make people fool

I have reward points in my account where i have ordered every time they have cancelled orders and also removed reward points from my account, a total of 48000 reward points equal to 480 /- removed from my account, i already contacted many time but not crediting to my account, I

Immediately initiate severe action on this company and also provide
re-crediting the removed 48000 points and also provide compensation for the inconvenience caused in any manner!

for reference order:[protected]

Order:[protected]

Reward points still not reversed to my account: 58188

I have placed order where my order cancelled but after order cancellation my

Refund reward points not updated, i have contacted costumer care but worst no credit of reward points till now, this is fraud by nykaa.

All who ordering on this portal avoid ordering and switch to other ecommerce portals like amazon, purplle, amd etc.

I m calling from 2 days and several emails has been sent for my order that has not been delivered yet.. Nykaa had only made one attempt on 22nd and that was also fake because i did not receive any call. It is really disappointing and so fed up with this... Please deliver my order and then i will not see you guys again.[protected] is the order number and they also did not connect me to their supervisor... They were laughing on call on my situation. Please look into this matter seriously.