Nykaa.com Complaints & Reviews

The product that i got from nykka are very useless.. I got an eyeliner and a gel liner.. Both r very dry and the eyeliner does not have a stick inside.. Last time i ordered some branded product like mabelliene kajal and it was very dry and i throwed it in the dustbin.. I thought it would b rare to get the bad products and now i can say that it rare to get a good product from nykka.. Worst experience buying products from nykka.. Waste of money.. I will never buy anything from nykka from now and not suggest nykka to anybody..

Nykaa has a very disastrous customer care service. They fails to even respond to the numerous requests i have sent for the return of an item. A system generated response is all i get when i email them, promising to get back to me in 24 hours but they never do. If it were amazon or flipkart then returns could be sent easily and the amount refunded in under a week but nykaa does not care or even acknowledge customer's issues. Very pathetic service.

My name is neha sikda. Order no[protected]. I want to tell u that i had orderd 2 maybelline baby lips but u send me 1 baby lips behind of 2, and i had also orderd 1nivea face wash but the face wash had whole. I am very upset because i do shooing with nykaa and you send me awsm product but this time i am wrong. But none then less i hope nykaa team send me good product.

I have ordered some products from nykaa 0n 23rd and 24th oct. After 3 days i received a msg that your order is out for delivery and i was quite excited to get my products as i ordered something around 8800 rupees in two orders and that was my first order on nykaa. But in the evening again i got a msg that your order could be deliver today due to address not found & phone not picked. How it can possible that address is not found. Every site like amazon, myntra deliver my order on time without any address issue. Even i didn't get any call from logistic agaent. Then i called to nykaa's customer care around 5 times in a day and every time they were saying mam, we are forwarding your request on high priority and our logistic partner will re-attempt for your order. But there is no update from anybody. This is my last order on nykaa, i can't loose my patience on such online site which are not able to deliver products on time. Today is 30th oct still i have on update about my order.

Very bad delivery, i ordered a spa product on 5 of october but not yet delivered till today... Delivery boy was so horrible that i called him that when u'll be delivering my two items but he was not picking up my phone even after my items reached to dhanbad till today they are delivering... I dont have any hopes so i suggest you'll to order from flipkart or other but not from nyka...

I ordered a body shop men's perfume my order number is[protected], the product is completely stickered even the name of the product and the manufacturing date is stickered unlike the original product. Since i regularly use body shop products i haven't seen the product name stickered in any of the original body shop products. I demand an immediate return otherwise i wont leave this issue. This is so disappointing that nykaa sell fake products.

I had recently shopped from nykaa and received products which were old stock and damaged.

All the products were old and the packaging was in a very bad condition. I had never expected to receive such products when i had spent a considerable amount of money and i at least expect to receive products with proper packaging and of a decent mfd.

There are many complaints being lodged against nykaa in cases like damaged products, missing products and late delivery. I hope that an action is taken against such issues and they look into these factors and keep the vision of the company in good shape.

I had placed an oct 9th 2017... N as per the order details the products have reached in goa depot verna on 16th oct 2017 and from 18th oct 2017 diwali celebrations were started yet on 17th oct 2017 no attempt was made by nykka and team nor wow express couriers... No such attempt was made... Today that is 23rd oct 2017 was confirmed to me that my order will be delivered today by 8:30pm but still not the order is delivered... It was confirmed over the phone to me by akshay (Supervisor). Inspite of constant written communications the wow express couriers have not made any attempt for delivery nor do nykka team has done any such attempt to deliver the products but have been successful enough to give fake promises of delivery by 8:30pm on 23rd oct 2017

I have ordered (Order id[protected] a lakme crayon lipstic dated on 19-sep-17 when their courier partner to reached the product at the office address (48, cannal west road near r. G. Kar hospital kolkata-700004) but our office was closed due to festival & after that i just canceled my order on (6-oct-17) then the nykaa's customer service ([protected]) told me that, they refund my money within 2-3 days. Now it's too long but yet i cant received my money & now nykaa's customer cares's told me that they need some more time to refund my money.

My order number[protected] worth 3548 were delivered. I was very excited for the korean products but when i opened the box i was very disappointed to find out that the products underneath those wrappers were very dirty like literally dirty, innsfree beauty tool air magic puff and the face shop jeju soothing gel looked like it was dropped in a mud water but still packed n sent for the sake of money. The face shop power perfection bb cream's box was very old n torn from all corners and rest were fine but looked very old product from the first glance itself and i dnt think i will be confident to use these dirty products. This is seriously very bad, even uneducated people won't do such things. Dear nykaa if your products are not worth selling please don't sell. I would like to sent back these products back to you. Please help me get refund, thank yew

I received my parcel today from nykaa, the order #[protected]. There was no essence kajal pencil - 01 black (1gm) (01 black) in that box, even i checked the list of dispatched items there was no tick over the kajal.

Shipped by tracking number
Wowexpress p[protected]

Could you please check here, if this can be delivered to me or else if you can refund rs.110.

Please suggest.

Looking forward for a positive response, do let me know if you need anything else.

Hi,

For my order number:[protected]. I have received missing products. Inspite of several calls and mails i have not received any information. The response i get is please wait for 24 hrs to 48 hrs. Its been 2 weeks for this. Now they are not responding to my mails and calls. The missing products are inglot hd i need refund for my products.

This has happened several times either they send expiry date products...

Hello..
My order id is[protected]..
I had ordered loreal 36hrs gel eye liner black colour.. Bt they hv given brown.. I asked for reverse pick up as i wanna return it.. Nobody is responding if i call u people.. U people said it'll be reverse picked up within 4-5days.. Bt it's already 2 weeks.. Y such a bad service to ur customers n spoiling ur company name?
I thought nyka is one among reputed companies bt nw i hv to take back my words.. Il u people take back d wrong product r refund r nt? Kindly respond..

I reccieved a product that is lakhme absolute compact.. It was damaged one... The powder inside was broken.. Kindly replace it. Nykaa is trustes company.. Kindly donnot do such things of like cheating customers and angering us tobtakecertain steps against u.. So replace or refund our amount.
Its an advice for u not to spoil ur company name by doing such things... Plz respond

Highly disappointed with services of nykka. First of all my order was not delivered to me on time and out of 15 items which i ordered for, 2 were damaged. These 2 products have lot of scratches and looks old.

I emailed my query to nykka but everything went in vain. I received one revert but after replying to that i have not got any solution for this. Looks like nykka doesn't believe in customer care and the only thing important for them is selling product.

My order no. Is[protected] & i have requested them to initiate the refund of below 2 products:

[protected] lor11-4f-2-0 (1)
2) [protected] lor1-1e-0 (1)

I would definitely not recommend this website to others.

I ordered one night dress from nykaa on 11th september. I paid rs 740 online through my debit card. I got a mail from them saying that my dress got shipped through bluedart on the very next day. But later on 15th sept i got an email saying bluedart couldn't deliver order to my address so they returned it and my refund will be initiated within 5 business days. I waited patiently for 5 days but i didnt get my refund. I contacted nykaa again and they said refund has already been initiated on 15th sept and money must have credited to my coount. I replied them with my bankstatement copy. They replied me that they will check and inform me back but nothing happened. I chatted with their customer service on nykaa site and they said they have again reported it to concerned department and i will get feedback with 2 hrs.. Nothing happened.. Again i mailed them but they told me the samething over again and again stating refund is already credited. So again i replied them with another copy of bank statement but till now no response.. Extremely disappointed with such careless response from nykaa. The worst experience i got from an online shop.

Had a very bad experience with nykaa. We have ordered some items thru the site and the initially:

-u dont know when the products gets delivered

-u have no idea which product is available and which is unavailable. They will make you to buy the product and there after once invoice is generated they will say that they couldn't able to ship the product since it is unavailable and they will not even say the tentative time to make the product available as well.

-they will show different colors with the product codes and the original product color will be different.

-finally funny part is once we ask for the replacement, they will simply say, we have to pack this product on our own and send it to them again and then only then will replace this.

Such annoying. When i tried to customer care and they responded that they will not do pickup since it will incur additional charges to them.

So i have decided not to buy the products from this site as they are giving useless answers to the customers and there is no owning of responsibility.

I placed an order[protected] on 7th sept amounting to 776 rs which is not delivered till now. I called the customer care and tried to cancel it to get a refund. That didnt help me either. Aramex is the courier partner who couldnt be contacted. The tracking id is [protected]. There are no updates on the order since 9th sept, 2017. I have tried to tweet/post in public forums like facebook and twitter but no help. I tried contacting the customer care of nykaa.com/aramex but no help. I cannot think that such fraud and hopeless shopping and courier companies do exist in india. Please help to get me my refund/money back.

The product is very bad. It is a fake product. Very diluted and black colour doesn't come out. It is very watery. Only water comes out while applying. It is not exoected from such a online store. Please check. I want an exchange as soon as possible. The quality is terrible, application is a real pain and doesn't work. Please refund or exchange the product. Order no:[protected]

I have ordered vaadi herbal facial soaps number of five. ((Vaadi herbals elbow-foot-knee scrub soap, vaadi herbals olive facial bar with cane sugar extract, vaadi herbals blueberry facial bar with extract of mint anti-ageing/anti wrinkle, vaadi herbals kesar chandan facial bar with orange peel skin lightening / anti tan, vaadi herbals strawberry facial bar)..
I paid the amount through net banking... Still i didn't receive my order...

When i will receive my order???