Nykaa.com Complaints & Reviews

I had ordered few products from nykaa still haven't received any products, their courier service is pathetic (Wow express) when i tracked the shipment its showing it's near by to my place but haven't got any items yet, after couple of days of waiting then i made fresh order, again they put my order to these same wow express courier service, this is not the end when i tracked the order it's showing data is not found!? Wtf?...

My order number is[protected]. I had ordered four items, which included a pair of nivea cherry shine and original lip balm. But unfortunately i have received only the nivea cherry shine lip balm. Extremely disappointing. It costed me rs 148 for both but now i have received only one. I was hoping for a better service from nykaa. I would like to know when i woulb be receiving the other one....

Not happy with the delivery, placed an order on[protected], not received the parcel yet. Unsatisfactory experience in shopping with nykaa, you should make sure that delivery should be done according to the commitment.
Again i have received a message regarding the courier service unable to contact me, but i didn't get any call from any courier service.
Totally disappointed....

I had placed my order on 22 august 2017. They claimed to deliver within 2 to 4 days. On 27 august i talked to their customer executive. Her name was miss aarti. She promised to deliver the order by tuesday. Its been thursday today and i have no information about my product. This is the worst online site i have ever seen. Their terms and statements are totally fake....

I want to by face masks from the face shop under the offee buy 7 and get 7 free but i am not able to buy the face shop face masks... Even after applying right promocode which is.. Nyknlmehspin1 even when i am buying 18 masks.. I am buying 18 masks but still showing me that i need to buy 14 or more... Can u please look into this issue
Soon and help me buying the product which i need.. Thank you...

Most pathetic site i have ever come accross. It's been weeks that i have ordered from nykaa. But i haven't received my shipment yet. Shame on you guys for being so unresponsible. And t is that my products are been delivered to my previous address even when i had changed my new address before ordering. I need my money back if i'm not getting my products. One bunch of # you guys are....

Dear nykaa
I have received my order today ie on 28th aug 2017 around 2.45pm. My order no is[protected].in this order you have listed 10products.in this parcel maybelline new york clear and glow bright benifit cream natural is missing. And other product ie garnier ultra blends henna blackberry shampoo 360ml which i got a old bottle with half of the product. And i got a face mask from the face shop lotus sheet mask which is not in my...

I have ordered two lipsticks from nykaa.com. They have a offer of free shrapner with crayon lipstick. Today i got my order but i got only two items and there are three items mentioned on the invoice. I have got other lipstick ie; lakme satin lipstick and the free sharpner but didn't got the lakme enrich crayon in the shade berry red. This is my worst expirience with nykaa.com. I want my order to be deli've red asap....

I have ordered two products from nykaa and found out that they are counterfeit or fake products as i scanned the barcide for the authenticity of the product.. I tried calling them thrice regarding the complaint and the issues but as soon as i said that i have a bar code scanner and i can place a difference between fake and genuine product they intentionally disconnected my call thrice... No courtesy to even call back as they are scared to...

Nykaa is the worst ever online shopping site in india.. As i have purchased almost in all the websites i can undoubtedly stand strong on my comment.

Nykaa's fraudulent offers: nykaa tends to lurre people by giving false offers. They play very wise that their fooling play is actually a word game. Look into this matter and decide for yourself about this fake website who is eating our hard earned money and never commit a mistake...

Today i received my package and payment mode was cod. Your delivery person neither had change nor had any card machine. Moreover, he clearly stated that 'nykaa doesn't provide us '.

However, i have managed to get 10rs less. And it's not about 10rs difference, it's about the service you are providing.

Request you to provide them card machine or they should carry change at least to avoid any big chaos in future.br...

I had ordered maybelline color sensational diamonds eye shadow topaz gold from nykaa.com on aug 8, 2017... Order no. #[protected]
... Which was delivered to me in completely damaged powdered form.. Nd i had tried many times but my complaint not submitted by nykaa.com.. It's not expected from nykaa.. I had a bad experience this time. But anyways i m hoping positive response from u. Thanks...

I ordered 10 products from nykaa (Order #[protected] of which 5 of the products were duplicate. Good for nothing i had to throw them in the dust bin. Very disappointed with their products. I ll never buy any product from nykaa nor will recommend this to anybody. Horrible company.in the name of discount they are just cheating their customers. Moreover i unsubscribed their newsletter but still receiving the emails very day. Just got fed up of...

I ordered innisfree smart foundation dust block21 (15ml) as part of my order #[protected] on august 7th
The product was delivered to me today when i saw the product it was unsealed and looked used
I want it to be replaced
I have never had a bad experience with nykaa
But this time i'm totally disappointed
I raised a request for replacement of the product in the return/replacement section of nykaa.com but...

I ordered 07 products from nykaa online shopping with the order no.[protected]. Out of 07 products ordered, only one had an original seal on it. Rest, 06 of the products did not have any of the seals neither the original nor a sellotape on them. One of the product's original seal was broken and was half empty! There was no proper packaging on each products as such, all of them were rolled inside a bubble plastic and was placed inside a carton....

I got a message from aramex courier service that my order is out for delivery on 29/7/17 and after that i waited for the call of delivery boy but he didn't call me at all on 29/7/28. Even on 30/7/17 and 31/7/17. He called me on 1/8/17 at 5:10 in the evening and at that time i am in an argument in court as i am an advocate i switched off my phone. He at that time came to my home and left when he found i am not there. Later around 6:00 i called...

I bought the eucalyptus nyx lipstick from nykaa and it was delivered on the 28th of july. On opening the parcel i found the lipstick to be damaged. I immediately took a snap of it and sent it to nykaa asking them to take the product back and deliver me a new product. I got a reply saying that they will contact me in the next 24 hours. I have had no phone call from them and it looks like i will not be getting a replacement. This is not fair...

I received my order #[protected] today.

However, i have paid the full amount but one of the items seems to be missing from the order. It is the maybelline new york color show party girl nail paint in shade fireworks. With sku number[protected].

Please look into the matter. I hope i will receive the item asap.

I never had a bad experience with nykaa before and i always defended and recommended...

I received a damaged product by nykaa today that is 17th july 2017. I need a replacemenment of my product as early possible. I never expected this kind of service from nykaa as being a regular customer. Am really sad. This is my deco d complaint. I have a marriage ceremony and its a disapointing period for me. My order no.[protected]. Please i want a replacement. Its totally smashed into dust. I cant even use this highlighter.

My...

I have ordered my item bearing order no:[protected] on[protected] which i havent been recieved till now and on[protected] the delivery team have called me and said we wont be delivering the item as if we cant come. This company is least concerned about customers satisfaction and also not even bothered to reply by mail for further communication even after complaining....