Nykaa.com Complaints & Reviews

I have purchased lakme absolute compact from nykaa but they have send me duplicate product. I had complain nykaa about this but they paid no attention. The customer service of nykaa is also very poor there is no contact detail only you can consult them through mail on which they don't bother to pay attention. I thought nykaa as reputed site but it is totally fraud who use to sell duplicate product which one can get from street of 100 rs and they use to sell them for 500 rs. I will never order any thing from this site again and also warn u people i[censored] want original beauty products dnt ever think nykaa.

When will i get my ordered stuff.
Every time its says out for delivery but never reach in destination. Also courier service contact number is never given on the message.
When it is out for delivery they never call me and just send a message saying "cant reach the delivery address. Wtf nykaa"
Order number:[protected]
Getting messages like;
Dear techi kakung, our courier partner informs us that your nykaa order[protected] with 4 item (S) could not be delivered. To report an issue or set delivery preferences, give us a missed call on [protected] or report your issues on https://goo.gl/H8eC13

I got the product

As soon i plugged it in to the socket it burnt and i panicked, because it could have burnt my face that could have costed me my job and, it was life threatening.
And when i complaint to a nyka representative, she said they will look into the matter and get it refunded.

I waited for 3-5 working days, but no one came to pick the defected product.

I called them on the 6th working day, they said that the product will be picked up within 3-4 days. When insisted on getting the refund within 2 days they agreed.
Here all i asked was to keep in loop so that i know what is going on.
But no one did.
Which agitated me more.

It was not just once i called them and they were just telling me that they understand, and nobody initiated the refund, not even feeling sorry for this.
On daily basis i have to call them and spending like an hour, they are always repeating the same thing givibg me the deadline that it would be done, but nothing worked, i told them that i will lodge a complaint, and after speaking to various managers they said that they can't do anything.

Now here i request somebody to take some serious action because i am a cabin attendant, face is something with which i earn.
I have my family to take care of, please understand, everyone would've been affected. Also it was a harrasment as no one cared to atleast follow up with me.. When such a tragic issue happened.

With this i hope that somebody will help me, get me my compensation and take necessary action against nykaa.
Thank you

Hi i ordered for tony and guy dry hair shampoo... But i you people have sent me the heat protecting must... This is not the fist time it happened.. Previously i ordered for lip stick and they have sent me a conceallor. They totally lost a loyal customer. My order no. Is #[protected]and i got an old product too. They are fooling customers by sending some other product for what they really ordered for...
Thank u
Please take action

I ordered a stay matte foundation of nyx.. But nykaa delivered me the fake one that are easily available in street markets.. Stop fooling the customer. I can easily differentiate the original and fake product.. Plz return my money back this site is fake they does false promises to the customers that they sell genuine and original products but this is all #.. I am very disappointed that’s why i am showing my frustration here. Plz refund my money or else i’ll hv to do something.

I was order a product in nykaa, they were sent me a wrong product, i was informed about that, and returned the same to nykaa.
They have received the wrong product on date 20.11.2017 but still i didn't gt my replacement/refund money.
No response from from nykaa...
What type of stupid site is this.
I hope by submitting this, you team will help me..
Thanking you.

I have received the wrong product I want the other product or money back... I don't want the wrong product delivered to me and it is cheaper than the one I ordered... I had ordered lakme absolute illuminating foundation and I got delivered the solution brightening face mask... Please replace the product as soon as possible or credit the balance cash in my account

Order #[protected]
Shipment 2
Awb :#[protected]

Shipment has not been delivered to me, but they say it has been delivered, have called customer care 3 times however they showed me some other signature and claim it is my family signature, where i was at home. It was sunday.

When ever i call they would say check with neighbors, where as my mother is housewife, neighbors ask my mother to collect product on there behalf

I tried to place order from nykaa and on 25.11.2017, an amount of rs. 627.00 was deducted from my icici account but order was not placed.

My icici bank is confirming that amount was already credited to nykaa and nykaa is telling amount not yet received.

I am continuously chasing both nykaa and icici for my refund but nykaa is playing with me.

I have shared all the payment proof to nykaa and exchanged lots of mail regarding this but my refund not yet processed.

I had ordered loreal paris true match super blendable foundation in black friday sale in which i was getting it for 615 rather than 1025 which it is its original price. I also had a coupon of 200 off on puchase if 1200 so i ordered more productsao that d amount came out to be 1214 but as i had 200 off i was getting d all order in 1014. So now dey very cleverly diapatched d other 2 products which had less discount and d foundation dat i was getting in 515 now dey tgrmeselves have cancelled d order saying dat its out of stock which is not possible. Because when 1 product is out of stock at nykaa dey have d option of notify me but my order was placed. Now dey r saying u order again and now dey will refund me 100 coupon and i will avail dia in 1014. So in short it will be a profit for dem and loss for me of 500. Totally not acceptable from such a reputed company. I want dat aome action should be taken against dem immediately

I hav placed an order and paid rs600. Ref no[protected]igackplb on 22 nov 2017 at nykaa.com. I dint receive any order number with which i understood that transaction has failed but my account was debited. I mailed them and got reply that amount will be refunded in 24-48 hours. But after four days i didnt got any refund so mailed them twice on consecutive days but no reply. Kindly help to get my amount back...

I ordered 136 items on nykaa.com for marriage ceremony. It costs 76, 641 inr. They're not informing the particular date of delivery and doing late in deliver. They want to send items individually. Why should i call them many times and request them to deliver? Can't they inform the customers? Even they are showing the wrong amount. Please take step ahead for it.

I ordered 2 products (Order no.[protected] from nykaa worth rs 1850 on november 16, 2017. On the very same day i realized that i invested on wrong product and i need something else. I contact their customer care department, and they said that we cannot cancel it now, but can raise return request and for refund you can either take it in your card or we can provide you coupon worth 1850 which you can avail to purchase product from nykaa.

Because i need some product from nykaa i choose my money in form of coupon. They send me a mail with a coupon code which supposed to be activated with 24 to 48 business hours after product pickup. On saturday nov. 18, 2017 delivery men picked up nykaa order from my home.

Now my coupon code should be activated till tuesday, but it did not happen. I called their customer care department on thursday november 23, 2017 for raising this issue and he said it will be activated within 2 hours. But nothing happen.
Today nykaa is having a sale and i am contacting their team since morning every executive said that it will be activated with 10 minute or 2 hours till 5 pm, and one of their executive replied it won’t be activated due to sale as if they are giving me any discount.

That 1850 rs is my money, if i had ask them to refund in my card i could have used it now, but being a loyal customer i asked for coupon and now they are denying that i cannot use it during sale. I did not get their logic.

Order[protected] dated 16/11/2017.. Invoice nyk[protected]... Missing in my ordered box is lip care balm nivea original and only one peach shine lip balm was sent. Why such a thing like someone stealing one lip balm out of the two and sending only one packed. I have in bill evidence of the discrepancy done by the nykaa staff... Sku barcode —[protected], a22-1b-2-0 (1), sku description - nivea free original care lip balm with peach shine caring lip balm (4.8gm each)... I paid for it 139 ₹ but got one missing in the box. Very disappointed with this service this time. Kindly check on this cheating cos you end up losing customers.. I would prefer never order on nykaa if issue isn’t resolved.. Thanks..

I ordered a maybelline fit me concealer from nykaa and the i just got it today but the bottle seems almost empty. I have to literally dip the applicator multiple times for just one application. Extremely disappointed. Since the concealer comes without an outer case, my guess is i got a used product.
The delivery was extremely tardy and the product almost empty. Extremely disappointing! I realised i said extremely disappointed twice, well thrice now, just shows how disappointed i am.

It took weeks to deliver my order (Placed on oct 23rd) and i had to call and repeat the same information to customer service at least 6 times. Finally i had to correspond directly with the shipping company because nykaa could not even do that much. Even when i escalated the issue to supervisors and made a complaint, nothing was done. They just kept saying that they will prioritise the issue and the order will come within two days, but this went on for weeks. I also had to be available every day so i could receive the order only to find that the service people had been lying. Each person would make the same excuses, saying that i had refused the order. I had to explain on each and every call that i never even received the order to refuse it.

Multiple supervisors have said they will personally handle the issue but they did nothing and could not even be bothered to call back when they said they would. Til date, nov 15th, i have not received my order, nor been offered any proper solution or compensation for anything. How has 2-5 day shipping become three weeks, and even then it hasn't come? I am so glad i chose cod. Nykaa is unreliable and not worth the hassle.

I ordered on november 6, they shipped on 8th, via india post. I just got one communication that delivery might b delayed. Three of my emails to customer care went unanswered. The customer service is very poor i must say. I have already paid for the order and tracking through india post is showing consignment was last in mumbai on 8th. After that no updates have been given. Please either deliver my product or refund my money.

Hi, i placed an order of two lipstick on 11/02, was successful received but i m very disappointed with the shades i got, it was completely different from those shades which was on picture of nykaa. Application. Peach personality is the name of that shade by maybelline it comes very nude which i can't wear it regularly and it doesn't suits me at all and the other one was taupe thrill brand name nykaa, and now it looks like naughty nude. I ordered at your site at the first time and i am not happy with it. I hope you will take some steps either send your employee to take it back and give me the other one or refund my money. Thank you, waiting for your response.

I had ordered a product on 26th oct, but as it was getting late in being delivered i got it cancelled through nykaa. But even after 2 weeks of me cancelling the product i have not received my refund. Whenever i call people at nykaa, they give stupid and different excuses everytime like "once the product has left our warehouse we cannot do anything."

Hello
I have placed an order jovees premium natural whitening serum 50ml on 27/10/2017, order no.[protected] from nykaa. I have never had issues with nykaa products but this time nykaa didn't succeed on the commitment. The product i got is broken, the cap of the product is broken i have gifted it to my friend and as i am disappointed that she thought that it's an old product. I will never order products from nykaa because of your negligence my impression has been gone down. Seriously never thought that nykaa will be so irresponsible for there customers. I will rate u zero. For not taking your customers seriously.
Even i have send a mail to them long time back but they dint even respondtowards it. I hope you will look forward to this negligence done by nykaa company.