Nykaa — not delivering order and asking extra payment for delivery from delivery partner

Sgusain

from Bhongaon, Uttar Pradesh

Website:

Nykaa.com

I ordered a product from nykaa.com on 29 nov. 2019. But the product got delayed. When i enquired they told me that my address is under not delivery area, which was not an issue at the time of placing order. Also i told them that i am a regular customer of nykaa and get my orders before also. So they said they will reschedule the delivery. But no use. I didn't received my order. I complained it three time but every time they have same reply of rescheduling the delivery. One day i got a call from their delivery partner. The guy told me that product is with them and i need to pay extra charge to get my order, on which i said i won't give any extra charge and they should talk to nykaa. I called nykaa and told them the whole thing. They again said that i will get my order without paying any extra charge. But since then days has been passed and my order is still undelivered. Please help me regarding this. They guys wasted my time and keep on stalling me and also want me to pay extra money.

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Comments

Mehak Dang

from Moga, Punjab

Nykaa’s service quality is declining day by day, it takes too much time in order to process the orders, further their customer care also jst says tht u have to wait only.. Highly disappointed

Nykaa Customer Care's reply, Dec 28, 2019

Dear Mehak,

We apologize for the delay in reply.

While we understand that you are facing an issue, it would be great if you could share some more information regarding the problem you are facing. This will help us to serve you better.

We look forward to hearing from you.

Nykaa Customer Care

from Mumbai, Maharashtra

Hi Shweta,

We apologize for the delay in reply.

This is to inform you that we have escalated the issue to the relevant department. We request you to please allow us sometime to resolve the issue.

Regards,
Team Nykaa

Granthy

I had purchased estee lauder cream from nykaa a month back for my father and he has been using it since then but there’s no noticeable difference on his face, it smells super weird and the texture is not how it is supposed to be. I had a chat with a Nykaa executive today and he denied the return and refund.