Ola Cabs / ANI Technologies Complaints & Reviews

Ola cab provide bad serives. Ola app cheat with me seond time. Ola app charge higher than estimated fare. They did not rfund my money. They charge 157 rs. Extra from me. When i book ola cab for my family from jawahar park, khanpur delhi to ashok vihar gurgaon. Thier driver behave rudely.

Sir/ Madam,

I took a ride on Sunday, 9th August 2020. I paid through Google pay but the driver said that he did not receive the payment and argued with me and took amount in cash also.
I request you to resolve the case.

I booked an ola rental car in banglore forum mall. The navigation did not work in the car. So i complained about that while dropping the car. Then the employee was checking it and started banging it, and broke the display screen in front of my eyes and my friend's. Then he said it was you can go now, so we left. But the next day i had a bill of 6000₹ for damages. I complained about this to the customer care several times, but no solution. Now i got an email to clear dues or legal actions will be taken.

I had already made payment in cash to the ola auto drivers on 16th & 17th june yet ola guys deducted my postpaid balance & also charged me late payment fees twice & are following up for their payments. I have emailed them the audio recording of both auto drivers along with the audio recording of my clarification given to their executive, yet their executives are calling & harassing me for payments saying that it is my mistake & why i paid cash to the drivers. I am fed up of these guys & their in action & blame game. I have been emailing their customer care each day since june 20 yet there has been no action. I need the amount credited back to my postpaid account & they need to stop calling me for payments which i have already made. I have recorded conversation with both the auto drivers confirming they have received the payments. I can submit if requested.

My account is permanently blocked.. Please unblocked my account

In this critical situation of covid 19 we gives service to passanger on ground level and ola takes 30% of total fair, this is very bad

Booked OLA outstation for 1 way drop and driver charged extra 300 as Driver's allowance (BATA).

Register a complaint in OLA and got reply from "Karthik" (Ola Support)

Instead of resolving the issue they blamed me for paying extra and accused of lying.

Ticket[protected]
Ride - CRN [protected].

Hello,

I am from ahmedabad. i had booked mini ride from vijay park, Jasoda to KK nagar ghatlodia. at the time of booking route was different and ride time route also different . at the time of booking fair amount is Rs. 236 and actual fare after ride is Rs. 307.

28 Jul, 2020

₹307
CRN[protected]
Thanks for travelling with us, Dharini H Gajjar

Ride Details


Sherkhan I

20.9 km 40 min

Mini - White Celerio

01:55 PM Jashoda Nagar Rd, Thakkar Bapanagar, Vijaypark Society, Laxmi Narayan Society, Hatkeshwar, Ahmedabad, Gujarat 380008, India
02:34 PM 8, KK Nagar Road, Near Kalindi Park, Patidar chowk, Ghatlodiya, K K Nagar, Ahmedabad
Bill Details
Base Fare
₹40

Distance Fare

First 15 km
₹123

Last 5.9 km
₹82.6

Ride Time Fare for 40 min
₹40

Ride Fare
₹285.6

Taxes
₹21.7

Total Bill (rounded off)
₹307

Have queries? Visit support for this ride.

Total Fare may change when you change the route or if the ride time exceeds the initial estimate.
Payment
.
Paid by cash
₹307

The issue that i have experienced was: the distance i travelled from google maps is about 330 to 340 kms. But i have been charged for 415 kms.

It occurred on: 22/07/2020.

Even the route shown in invoice map when looked in google maps gives only 330-340 kms. Including return journey.

Dear Ola Team,

This is regarding the completely dissatisfied customer service by Ola. I tried explaining the complete matter to Mr. Abhay (support executive) over the call and he couldn't raise a simple complaint in the system.

Ride - 24th July
Outstation return - Delhi - Rohtak - Delhi
Time - 12 noon - 7 pm

I have 3 questions where I believe I have been over charged and seek a refund.

1. Given the KM reading by the driver and google maps, the travel journey comes out to be 137 KMs whereas I have been charged for 164 KMs. I had to pay extra for 27 Kms (INR 27*9). Please explain the situation here ?

2. The driver towards the end of the ride asked for INR 300 as toll which he has paid for the complete year. I don't understand why a customer should pay for something which was never paid during the ride. (We paid INR 2221 instead of INR 1921). Please explain why we were asked for this extra. We had to pay to avoid any argument in this time of Covid for quick closure

Abhay has continuously denied the above 2 points. According to him, google maps for him shows 164 KM and toll tax is something b/w customer and driver. So everything is fine as per him and hence he didn't note a single complaint.

I request you to check both the points and revert with resolution here.

Account Details - [protected]

--
Regards
Nagpal

I am hereby stating that I have booked Ola Auto vehicle No:KA02AF 6797, Driver name: Purushotham N, travelled on 08.07.2020 from Vijayalakshmi Silks, Richmond, Bangalore to Attiguppe Ward, Bangalore, OTP :679 when I am in auto itself, I tried to pay amount of Rs.135/- through Google pay of my Vijaya Bank account but it is not successful but Amount of Rs.135/- got deducted in my Vijaya Bank account and immediately I asked Ola Auto driver to check about the payment whether he received or not, then he told I didn’t receive payment and it is not showing also. After I reached destination Attiguppe and after that Cash paid amount of Rs.135/- to Ola Auto Driver.

I tried to put a complaint through my Ola app but this Google pay problem/issue is not listing in support then I request my journey invoice, in that it showing payment through Vijaya Bank Card. Please solve and kindly refund my deducted amount of Rs.135/- back to my Vijaya Bank

I got email from Ola like we cant refund your amount back.. This is not right please resolve this issue and kindly take action against this ola .

Today morning display sms 24hrs lock ola driver app message today is other display message 3 days ola driver app lock what it this 17/07/20 lock realise immediately [protected]

Date :- 4th july,
Time :- around 9:30 pm
Driver name: muna naik
Car type : mini
Cnr number : [protected]

Hello,
My name is sonu kumar vishwakarma. It was the incident of the 4th july around 9:30pm. I just arrived in bhubaneswar railway station. And i booked a cab from bbsr railway station to patia. Finally i have booked a cab and in the app the price it is showing around rs.190. I have called the ola driver (Muna naik). As per the timing and situation i have told him to come near the master canteen chock. Then he asked the destination location. I have told him the destination then he replied that he will take rs.300 instead of rs.190. As per this covid-19 situation, i have told him that i will give rs.20 or 30 extra but i will not going to pay him as he was demanding. He said ok i am coming to the pick up location. I have wait for 10min but he didn't come. So again i have called him he picked the call and told me that he was in his way. Then i found that he just cancel my ride and charged me rs. 50 for cancellation fee. After that he have hired a local auto and came to my destination.

I just want to say that in this covid-19 situation if someone is believing you please don't play with him. And i requested with the indian consumer complaints forum that if it is possible to take any action regarding this issue please take that otherwise may people will suffer like this.
Thank you.

[protected], this is the issue id with ola. At time of pre book fare - 3500, at time of booking - 4000, at end of trip fare - 5800.

The trip showed 230 km when i searched in google maps it was 180 km. So people please be aware of this company, they are inflating the kms and charing extra. It has been a month and they have not resolved my query.

Dear sir, i have kept my samsung smartphone ([protected]) back of driver seat. I give the payment and out from car. Then i just go back to car but car is gone. I am booked from 1/3 m m ghosh road kolkata 74 to shankara nethralaya rajarhat new town 29.06.2020. Few time it rang but now its switch off. Kindly help me to return the mobile. My optional number [protected].

Hello sir,

I am getting unwanted calls and messages from ola about due amount need to be pay. Which was i already paid as cash 225.
Apart from this in my ola app still due amount showing and i am unable to take any other ride's.
My ola no. Is [protected]
Ride date showing 8 may
Due 225.

Kindly do the needful.
Thanks,
Atul

I would like to bring to your notice that my two OLA accounts have been permanently blocked for no reason. If I would have really violated any of OLA rules let me know clearly . Without proper reason its unfair to block my accounts . Here is my Mobile No. [protected]/[protected] that has been blocked.

Moreover, If you are thinking that I have violated some OLA policies, then OLA company could have changed/fined some amount, instead they have blocked my accounts permanently. So this is very bad, really OLA company not give proper service to customers.
Many times I have been asking the reason via male and facebook and twitter, no one replied.

Hi,

I have booked a cab from new delhi to ghaziabad on 21 june price was shown 690 but when the ride completed price goes high to 773, there no traffic on the route, extra 100 rupee toll charges has been added but in my route there no toll i have seen,

I have raised complaint to ola but they are not taking any action on this so far this is really ridiculous.

Sir i m taxi driver in shimla and also ola partner
I the month of march, ola staff call me and they told me that we do your app offroad because of no service in shimla when the service is open u are automatically on road ok
After that june month the ola service is open in shimla but my app is not still working app told me your are off road
Sir 2nd of june i am daily calling in partner care and said that my app is not working but they told me only one line that sir hum kuch nahi kr skte concerned authority kr payegi
Sir please tell me why these line repeated. Today is 23 june
Tell me why i m off road what is my mistake.. Sir please see this otherwise i complaint in consumer court

Today i have booked a cab for my dad which was taxi ac and cost around 725rs but when he got onto the can the driver refused to turn on the ac and didn't even paid the toll eventually my dad paid it. First of all we paid the amount for ac cab then why we didn't got our services. My dad is a part of essential service so he is supposed to get all the services. 2nd of my dad is allergic to dust and have asthma. Who will be responsible to all this things??.
How can these drivers are so irresponsible. How could you hire them?
We trying to book a cab for around 45mins. Three drivers accepted and cancelled it after 5mins. Is this kind of service you are providing??
If you can't provide the proper services and your drivers are so irresponsible then why are you guys running this app. At least let us know that you are unable to provide such services.
I hope you will look after this matter and we will get our money back with the toll we paid. Or else i have to take strict actions against the driver and the ola app.

Driver details
Name:- balu l
Car no:-mh01bt2281
Contact no:- [protected]