Ola Cabs / ANI Technologies Complaints & Reviews

Hi on 26th feb 2020 i have made 2 transactions to make payment to ola ride which i have taken. One from gpay and the other is from amazon pay. Both the transactions were failed but amount was deducted from my account.

I have called to customer care and lodged a complaint from by bank and ola. The bank people replied that the amount is received by the ola cabs. When i checked with ola they said 5 to 7 busiess days and it is already 15 days from the day when i made the transaction. Still they are telling that they need to confirm whether i wil get refund or nor.

I have sent the screenshots of transactions to the [protected]@olacabs.com but priya from escalation team is mentioning that she has not received any mail from my side.

The ticket number of ola is[protected].

Though i sent a mail attaching the transaction details they are blaming me that your side there is fault and nothing to do from our side

I boarded ola cab from airport on 10th march early morning around 2 am
Drop near savoury rataurant, st, chales school, bangalore.
Since i told him that i will encash cash from atm. I got down from cab went to atm after 2 minutes he tok u turn & escaped with my mobile & bag i had kept in the car.

I even not noticed vehicle no also because it was in my mobile ola app.

My mobile no : [protected].

Boarded ola cab from airport at approx at 1 pm reache around 2pm.

I have footage which is recorded in the hotel's cctv also.

I will give police compalint reagrding this.

Regards,
Nitu hanse

A cab for outstation (From gurgram to hoshiarpur was booked) invoice is attached.

At the time of booking the cab, the amount of bill was shown about rs. 10700.00
It is not clear how come they have charged additional time fare @ rs.120.00 per hour.

What is this? A how come a vehicle can complete the distance (To and fro) of about 900 km in the 9 hours. It was neither agreed nor justified. The company is playing fraud.

The amount of taxes shown is rs. 997.86.in addition, driver has received rs. 1500/- in the name of toll taxes for which no bill has been given.

Accordingly, i am entitled to a refund of rs.3020/-

Invoice no. Crn[protected] dated 05.03.2020

The ola auto drivers are very rude. Recently i availed ola auto services through phonepe. The amount was blocked for the trip, post the trip the driver demanded for the amount as he said no amount is credited to his account and asked me to reach the support team if needed.
I raised a complaint to the support team stating i have paid the driver the amount as he was compelling on not receiving the amount from the phonepe. They reply me stating post investigation, we are unable to refund you the amount. Their simple response is driver denied collecting the cash and its out of their scope. Infact i paid him the amount in higher amounts, the greed for money wouldnt die in humans, he might deny it. But i'm here in loss of money. I paid exactly twice (Double payment through cash and phonepe wallet) the expected amount. Either the ola support or the phonepe support has to help me in refunding the amount for which i was charged.

Amount has been charged twice by ola. When i informed customer executive regarding this, he promised me that he will raise an issue for refund. I clearly mentioned that i need the amount to bank account.

But now they responded me saying that they have processed refund in the form of coupon.

Without my knowledge how can you process the coupon, when i clearly mentioned i need refund back to my account?

Crn [protected]

I had taken ola outstation on 6th march'20 for noida to meerut and return travel. Following problems were encountered in this trip:

1. Vehicle was making unusual noise from beginning of trip
2. Driver stopped abruptly for cng filling without my permission
3. Driver took wrong route which was long and not as suggested by ola maps
4. Worst part - vehicle had a flat tyre in middle of road and driver did not have any functional spare wheel. Driver left the car in middle of a jungle and left for wheel repairing and did not return for one hour. I had to abandon the vehicle and come via alternate transport back to noida. Yet ola decided to charge me for full rs. 1595/- and are not ready to compensate me for the the inconvenience and incomplete trip.

I have booked ola cab on 01/03/2020 around 10pm-11pm from navalur to opaline. I have missed to take my laptop bag which was there in the cab. I have called back the driver and he said he dint see the bag and he was not sure whether customer have taken with them as he had taken other rides. I have riased police complaint and checked with ola ofc and there telling without fir copy they won't give customer details. Could you pls let me know how to proceed further and help me get back my lost things. I have a proof that the bag was in cab

Dear sir,
I took ola for a trip and my mode of payment is cash on all the trips taken so far. Recently ola activated postpaid in my account without any knowledge.
So my end if trip i paid cash, sometime ater i got sms tht u have used postpaid money for the trip. I realized i have cheated by driver and okay made the trap for the incident. Still i didn't get answer how come a customer who didn't complete kyc, post paid acc gets activated. Ola is responsible on this incident and ask me speak to the driver partner where he didn't attend any calls including ola support person which they have communicated me in the call. Ola is not customer friendly services, they wait for the opportunity to cheat their customers.
Ride details crn [protected] and the amt is 903

I used ola service on 15th jan 2020 and it is like i did the crime that day using ola.
I am getting minimum 10-12 calls on a daily basis to pay my due amount.
I paid that amount (Cash) to driver itself that day, i havent asked you guys to give me bloody 1000 rs loan to pay my cab bill.
I am really pissed of from numbers of calls on a daily basis. I received calls from (Rajesh 3 times, tanu 2 time, arshiyana 3 times
Swati 2 times, yuvraj 1 time (He told me he is from escalation team and you will not receive any from from now onward and that date was 29th feb)
Even i forgot names of few guys that i got calls from, every single guys assured me the same thing i updated my database you will not receive call.
Do you think i am enjoying talking to your guys its big no & yeah i have recording of every call you guys did to me in last 20 days.
I narrate the whole story to all guys who called me you guys really # me to extreme level.

This is giri manni from bangalore on 23rd february 2020 while going with my wife and two kids at poorna pragya layout i rr nagar around at 12pm ola cab driver balaram has hitted my swift car on right hand side back door and bumper with rash driving with talking in his mobile, my sellf and my kids are frighten

The car driver try to escape from the accident place but few of the people caught him after that we spoken to him he agreed to pay the damage of the car
He requested to come car garage, while going car garage he has been escaped and his contact number is [protected]

After that i have given my vehicle in bimal auto for repair and i have paid rs 16000

Kindly take a action about him and help to get my money from the driver

Yesterday i had booked a ride around 7pm. Driver didn't come to my location and asked to reach his location at 1km distance. I started walking with my kid and asked his exact location. After 5 min walking, he suddenly cancel led ride. Automatically a second ride schedule. This time driver could come to me and pocket me.

I have been charged cancel charge.?. Not my fault. This is now a days frequent. Why should customer be charger mostly due to driver ill intention. Driver clearly making money.

Should we stop using ola service, or there any system of governance.

Why delet operator take everything granted on their behalf.

I strongly protest, and week immediate retaliate to these practice of customer wrong handel.

I m using ola cab for office purpose
Suddenly last week they blocked my both number [protected] /[protected]
... I try to approach by mail but they didn't disclose its happen

Also we need to pay some balance payment of ola postpaid account number but i dont habit access of ola application

No idea how to pay

I dont know why they stopped services of both number

I have booked a ola auto bajaj re no crn [protected] on 21.02.2020 from jaiswal hospital, motinagar to janapriya nagar, miyapur for rs.171/-. While we r on ride the driver, sri g sanjeevulu asked me rs.100/- at a petrol bunk & i gave the amount. But erroneously on completion of the ride i have paid the total amount of rs.171/- instead of rs.71/- to the driver. He simply & calmly taken the amount & left away. Later i noticed that what i have paid excess to the driver. Some of my friends advised me to bring it to the notice of ola management. Then even though some days r elapsed i decided to bring it to your kind notice. Therefore we request u to inquire withe driver & arrange to recover the amount from him, if possible, which i shall be thankful to you sir.

Crn [protected]

Regarding above crn, i have selected payment by ola postpaid at the time of booking, when ride gets complete driver took cash of 425 from my mother who is travelling.

And further the payment also deducted from my ola postpaid account.

Kindly refund my money back nd take strict action against such cheater driver.

Await your immediate action in the subject matter.

Thanks

Mayank singh
[protected]

Ola cabs / ani technologies complaint status update [id: 2581740]
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Consumercomplaints.in
Wed, feb 19, 12:54 pm
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I booked ride on 3rd december 2019 and driver demanded me to pay in cash, for which i agreed and paid driver 1300rs... However ola money has charged me bill of 1203 rs... Ola have refunded me 151rs and now system shows 1203 rs pending bill... Now my point is when i've already paid driver in cash why should i pay the bill again

And the bill is charged without my authorisation... From 3rd december i've raised complaints however they (Ola) have not resolved it...

Dear ola team,

This is regarding my belongings iost in ola ride.

Ola cab no: mh14hg6142
Ola driver name : balesh pawar
Pickup point : bhoir estate dange chowk thergaon
Drop point : lokmanya hospital nigdi

Lost belongings :
Purse (Sling bag)
Iphone 11 black in color
Money in cash around 5000+
Hdfc bank debit card
Earphone (Skullcandy)
My son's school escort card

Yesterday on 26th feb 2020 me and my mom took ola ride at around 2:05pm for the above mentioned pick and drop point. it was emergency ride, i had gone there for treatment of leg injury. when i reached hospital after 15 to 20 min while i was completing all the initial medical process i realised that i forgot my my purse with above mentioned belongings in a cab.

As my iphone from which i had booked a ride was in the same purse which i forgot in a cab i tried to reach my mobile. I started calling on my mobile continuously and the phone was ringing but nobody was picking up the phone. After 4 to 5 times ringing, the phone was switched off.

We called ola customer care ([protected]) and managed to get driver and cab details. Then we tried calling driver so many times but his phone was busy for almost an hour. Finally when he picked our call he denied that there is no purse in the cab and he didn't even hear a ring of my mobile. He also said that maybe the next customer which he dropped at pune station from chinchwad station would have taken it. please help me in this by tracing the next customer after me who used the same cab because maybe the driver is lying too. Today also i had called a cab driver and he said that the other ride passengers must have taken my belongings so i will call them and i will get back to you.

In the communication with ola customer care they said that we should file an fir which we have done. even police inspector also tried to call a cab driver twice in front o[censored]s but his phone was busy. I have sent an email to [protected]@olacabs.com and attached the fir copy with email.

I request you to please help me in this.

Kindly match the ride details of the driver and the phone and help us to receive our belongings and regain our faith on ola...

I had submitted a complaint regarding fraud by ola driver earlier where he took cash telling that he was unaware of ola post paid service and ola customer care refusing to write off the post paid amount and late fine. The driver when contacted refuses to remember the trip and transaction. Ola wants me to talk to the driver, record the conversation and forward it to them which is rediculas.

The details of the trip was
Crn: [protected]
Driver name: karan kumar
Driver phone: [protected]
Drive booked on 24th january, from house near garden of five senses to h. Nizamuddin rly. Station.

I booked ola outstation ride from chennai airport to tirupati on 25th feb 20 crn no: [protected] driver name ravi v (Dzire tour). After bording the cab driver has asked me to pay cash for the ride as he wants money for fuel etc as this is outstation. Immediately i have called up customer care executive and raised a ticket as driver want cash. I was asked to complete ride and pay the cash and within 72 hrs i will have inform the customer serive team and they would refund my ola money debited to me. Mean while the executive mr navin sharma has conntected with driver and confimed that he driver wants cash. Post completion of my trip i have raised in the request to ola and no they claim that i have not paid cash to thier driver partner and refused to refund me.
I have tried reaching the driver he intial picked my call and no he is not answering. If he was genuine he need not switch off his mobile.

I took a ola drive on 24th of january 2020 from my residence near garden of 5 senses, new delhi to h. Nizamuddin railway station. The driver name was karan kumar and his phone number was [protected]. I had booked the ride with postpaid option. When i reached the station the driver demanded cash as he did not know about post paid service. As i had to catch the train i had no option than to pay him cash. While on way i informed this to ola customer care and they said they will resolve the issue and some one will contact me. No one contacted me. So i wrote a mail to customer care who replied that their driver partner refuses the incidence. They have started adding late fee on the post paid amount. I don't know what to do.