Ola Cabs / ANI Technologies Complaints & Reviews

Dear sir,
I took ola for a trip and my mode of payment is cash on all the trips taken so far. Recently ola activated postpaid in my account without any knowledge.
So my end if trip i paid cash, sometime ater i got sms tht u have used postpaid money for the trip. I realized i have cheated by driver and okay made the trap for the incident. Still i didn't get answer how come a customer who didn't complete kyc, post paid acc gets activated. Ola is responsible on this incident and ask me speak to the driver partner where he didn't attend any calls including ola support person which they have communicated me in the call. Ola is not customer friendly services, they wait for the opportunity to cheat their customers.
Ride details crn [protected] and the amt is 903

I used ola service on 15th jan 2020 and it is like i did the crime that day using ola.
I am getting minimum 10-12 calls on a daily basis to pay my due amount.
I paid that amount (Cash) to driver itself that day, i havent asked you guys to give me bloody 1000 rs loan to pay my cab bill.
I am really pissed of from numbers of calls on a daily basis. I received calls from (Rajesh 3 times, tanu 2 time, arshiyana 3 times
Swati 2 times, yuvraj 1 time (He told me he is from escalation team and you will not receive any from from now onward and that date was 29th feb)
Even i forgot names of few guys that i got calls from, every single guys assured me the same thing i updated my database you will not receive call.
Do you think i am enjoying talking to your guys its big no & yeah i have recording of every call you guys did to me in last 20 days.
I narrate the whole story to all guys who called me you guys really # me to extreme level.

This is giri manni from bangalore on 23rd february 2020 while going with my wife and two kids at poorna pragya layout i rr nagar around at 12pm ola cab driver balaram has hitted my swift car on right hand side back door and bumper with rash driving with talking in his mobile, my sellf and my kids are frighten

The car driver try to escape from the accident place but few of the people caught him after that we spoken to him he agreed to pay the damage of the car
He requested to come car garage, while going car garage he has been escaped and his contact number is [protected]

After that i have given my vehicle in bimal auto for repair and i have paid rs 16000

Kindly take a action about him and help to get my money from the driver

Yesterday i had booked a ride around 7pm. Driver didn't come to my location and asked to reach his location at 1km distance. I started walking with my kid and asked his exact location. After 5 min walking, he suddenly cancel led ride. Automatically a second ride schedule. This time driver could come to me and pocket me.

I have been charged cancel charge.?. Not my fault. This is now a days frequent. Why should customer be charger mostly due to driver ill intention. Driver clearly making money.

Should we stop using ola service, or there any system of governance.

Why delet operator take everything granted on their behalf.

I strongly protest, and week immediate retaliate to these practice of customer wrong handel.

I m using ola cab for office purpose
Suddenly last week they blocked my both number [protected] /[protected]
... I try to approach by mail but they didn't disclose its happen

Also we need to pay some balance payment of ola postpaid account number but i dont habit access of ola application

No idea how to pay

I dont know why they stopped services of both number

I have booked a ola auto bajaj re no crn [protected] on 21.02.2020 from jaiswal hospital, motinagar to janapriya nagar, miyapur for rs.171/-. While we r on ride the driver, sri g sanjeevulu asked me rs.100/- at a petrol bunk & i gave the amount. But erroneously on completion of the ride i have paid the total amount of rs.171/- instead of rs.71/- to the driver. He simply & calmly taken the amount & left away. Later i noticed that what i have paid excess to the driver. Some of my friends advised me to bring it to the notice of ola management. Then even though some days r elapsed i decided to bring it to your kind notice. Therefore we request u to inquire withe driver & arrange to recover the amount from him, if possible, which i shall be thankful to you sir.

Crn [protected]

Regarding above crn, i have selected payment by ola postpaid at the time of booking, when ride gets complete driver took cash of 425 from my mother who is travelling.

And further the payment also deducted from my ola postpaid account.

Kindly refund my money back nd take strict action against such cheater driver.

Await your immediate action in the subject matter.

Thanks

Mayank singh
[protected]

Ola cabs / ani technologies complaint status update [id: 2581740]
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Consumercomplaints.in
Wed, feb 19, 12:54 pm
To me

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I booked ride on 3rd december 2019 and driver demanded me to pay in cash, for which i agreed and paid driver 1300rs... However ola money has charged me bill of 1203 rs... Ola have refunded me 151rs and now system shows 1203 rs pending bill... Now my point is when i've already paid driver in cash why should i pay the bill again

And the bill is charged without my authorisation... From 3rd december i've raised complaints however they (Ola) have not resolved it...

Dear ola team,

This is regarding my belongings iost in ola ride.

Ola cab no: mh14hg6142
Ola driver name : balesh pawar
Pickup point : bhoir estate dange chowk thergaon
Drop point : lokmanya hospital nigdi

Lost belongings :
Purse (Sling bag)
Iphone 11 black in color
Money in cash around 5000+
Hdfc bank debit card
Earphone (Skullcandy)
My son's school escort card

Yesterday on 26th feb 2020 me and my mom took ola ride at around 2:05pm for the above mentioned pick and drop point. it was emergency ride, i had gone there for treatment of leg injury. when i reached hospital after 15 to 20 min while i was completing all the initial medical process i realised that i forgot my my purse with above mentioned belongings in a cab.

As my iphone from which i had booked a ride was in the same purse which i forgot in a cab i tried to reach my mobile. I started calling on my mobile continuously and the phone was ringing but nobody was picking up the phone. After 4 to 5 times ringing, the phone was switched off.

We called ola customer care ([protected]) and managed to get driver and cab details. Then we tried calling driver so many times but his phone was busy for almost an hour. Finally when he picked our call he denied that there is no purse in the cab and he didn't even hear a ring of my mobile. He also said that maybe the next customer which he dropped at pune station from chinchwad station would have taken it. please help me in this by tracing the next customer after me who used the same cab because maybe the driver is lying too. Today also i had called a cab driver and he said that the other ride passengers must have taken my belongings so i will call them and i will get back to you.

In the communication with ola customer care they said that we should file an fir which we have done. even police inspector also tried to call a cab driver twice in front o[censored]s but his phone was busy. I have sent an email to [protected]@olacabs.com and attached the fir copy with email.

I request you to please help me in this.

Kindly match the ride details of the driver and the phone and help us to receive our belongings and regain our faith on ola...

I had submitted a complaint regarding fraud by ola driver earlier where he took cash telling that he was unaware of ola post paid service and ola customer care refusing to write off the post paid amount and late fine. The driver when contacted refuses to remember the trip and transaction. Ola wants me to talk to the driver, record the conversation and forward it to them which is rediculas.

The details of the trip was
Crn: [protected]
Driver name: karan kumar
Driver phone: [protected]
Drive booked on 24th january, from house near garden of five senses to h. Nizamuddin rly. Station.

I booked ola outstation ride from chennai airport to tirupati on 25th feb 20 crn no: [protected] driver name ravi v (Dzire tour). After bording the cab driver has asked me to pay cash for the ride as he wants money for fuel etc as this is outstation. Immediately i have called up customer care executive and raised a ticket as driver want cash. I was asked to complete ride and pay the cash and within 72 hrs i will have inform the customer serive team and they would refund my ola money debited to me. Mean while the executive mr navin sharma has conntected with driver and confimed that he driver wants cash. Post completion of my trip i have raised in the request to ola and no they claim that i have not paid cash to thier driver partner and refused to refund me.
I have tried reaching the driver he intial picked my call and no he is not answering. If he was genuine he need not switch off his mobile.

I took a ola drive on 24th of january 2020 from my residence near garden of 5 senses, new delhi to h. Nizamuddin railway station. The driver name was karan kumar and his phone number was [protected]. I had booked the ride with postpaid option. When i reached the station the driver demanded cash as he did not know about post paid service. As i had to catch the train i had no option than to pay him cash. While on way i informed this to ola customer care and they said they will resolve the issue and some one will contact me. No one contacted me. So i wrote a mail to customer care who replied that their driver partner refuses the incidence. They have started adding late fee on the post paid amount. I don't know what to do.

Im from bangalore and my money have been deducted by the company without even taking a ride, once driver would say he want cash and then he wont cancel the trip while i pay through phonepay and second some would would ask cash and then they would say they are not on duty while they have accepted ride. I have been suffered mental agony by this ola company and i have proofs of pictures and call recording of each of them. I want my voice to be heard.

This is to inform you that while purchasing a share pass of rs 69/- for 12 km from the ola cab app the money for the pass was deducted from my bank account immediately however i received a transaction error soon after that and didn't receive my share pass for the same.
You are requested to kindly give me the share pass of the required amount for kolkata or refund the money to my registered ola account.
Contact me in the given email-id as soon as possible so i may give further details: [protected]@gmail.com

I had booked booked an ola cab from maruti nagar, madiwala, bengaluru, karnatakka on feberuary 24, 2020 at around 9.35 am. The driver's name was manjunatha m. V. I had a ride with him from chandapura to maruti nagar on the same date and the bill i got was for rs. 406.00. Since i stopped and proceed to the airport, he rebooked the same ola cab to the airport from his phone. At 12.00 noon arrive at the airport i paid him rs. 3120/ including the rs. 406. He showed me the bill on his mobile. And i never got a bill for it except for rs. 406.
I would like to get that bill as early as possible for my accounting purpose. Please help me to locate manjunatha mand forward the bill to my registered mobile number:[protected]. I am a frequent ola cab user. This is the first time it has happened and i need the bill. Please help me to get the as early as possible. I need to submit my bill for this month.
Thank you. Sujata

I lost my mobile while going to nampally exhibition after an hour i remember that i missed my mobile in the car i tried to call ola cab driver to check the car but without chcking he replied that he doest have it i called him 5 times but he is continuously dening that he doesn't have i tried to retriv3 my mobile it is out of coverage area and later on my mobile turned to switched off mode im 100% sure j missed it in the car because lastly i used in ola car itself.

Hi,
Ola is playing cheap tricks. The trip was taken on 24feb'20 with ref number: crn[protected] and registered number is [protected]. The payment was automatically taken as ola postpaid and later driver called us and said to change the mode of payment to cash and my family member has taken the trip. After the trip she has made the cash payment and later i got a message saying the amount got debited from my ola postpaid account. I contacted ola support and they said they cannot do anything as the driver said he has not collected the cash. Ola is not ready to listen to customer. Please take necessary action. Thank you in advance.

On 18th feb 2020 i hired ola cab on rental for 8 hrs and was on my way to airport to pickup my boss from airport which is hardly 10 -12 km from daba garden (Vishakapatnam). I was about to reach airport which was hardly 1.5 km, as my driver (Rongala ramesh - [protected]) was trying to overtake one cab and from behind hit my cab on left side corner where i was sitting, and i got dis balance and i got hit on my head on right side above the ear. Than there was argument between the both drivers and ola driver cancelled the ride and told me to pay cash 1800, which i dint had any other option to give him, when i complained to ola customer care as to why i have been charged full amount when i have not utilized service and used barely 8 km. They are telling, as per driver they have not received, when i called driver he is not responding my calls. Infact i have the bill in which its is mentioned paid by cash. This is cheating by ola cab. Request you to please get this resolved

I met with an accident made by an ola driver near raghunath mandir, kalkaji dda flat. New delhi - 110019. Timing at 19:35
Vehicle number: hr 55 ad 6618.
I was about to take a right turn indicator of my vehicle was on but still the ola driver bashed my vehicle very hard my wife was about to fall under another car passing by. My vehicle back light all broken,

I want you to take strict action against this driver.
Also want compensation for damaging my vehicle.

Waiting for your urgent reply on this matter or else i have to take some other action.