Ola Cabs / ANI Technologies Complaints & Reviews

I had submitted a complaint regarding fraud by ola driver earlier where he took cash telling that he was unaware of ola post paid service and ola customer care refusing to write off the post paid amount and late fine. The driver when contacted refuses to remember the trip and transaction. Ola wants me to talk to the driver, record the conversation and forward it to them which is rediculas.

The details of the trip was
Crn: [protected]
Driver name: karan kumar
Driver phone: [protected]
Drive booked on 24th january, from house near garden of five senses to h. Nizamuddin rly. Station.

I booked ola outstation ride from chennai airport to tirupati on 25th feb 20 crn no: [protected] driver name ravi v (Dzire tour). After bording the cab driver has asked me to pay cash for the ride as he wants money for fuel etc as this is outstation. Immediately i have called up customer care executive and raised a ticket as driver want cash. I was asked to complete ride and pay the cash and within 72 hrs i will have inform the customer serive team and they would refund my ola money debited to me. Mean while the executive mr navin sharma has conntected with driver and confimed that he driver wants cash. Post completion of my trip i have raised in the request to ola and no they claim that i have not paid cash to thier driver partner and refused to refund me.
I have tried reaching the driver he intial picked my call and no he is not answering. If he was genuine he need not switch off his mobile.

I took a ola drive on 24th of january 2020 from my residence near garden of 5 senses, new delhi to h. Nizamuddin railway station. The driver name was karan kumar and his phone number was [protected]. I had booked the ride with postpaid option. When i reached the station the driver demanded cash as he did not know about post paid service. As i had to catch the train i had no option than to pay him cash. While on way i informed this to ola customer care and they said they will resolve the issue and some one will contact me. No one contacted me. So i wrote a mail to customer care who replied that their driver partner refuses the incidence. They have started adding late fee on the post paid amount. I don't know what to do.

Im from bangalore and my money have been deducted by the company without even taking a ride, once driver would say he want cash and then he wont cancel the trip while i pay through phonepay and second some would would ask cash and then they would say they are not on duty while they have accepted ride. I have been suffered mental agony by this ola company and i have proofs of pictures and call recording of each of them. I want my voice to be heard.

This is to inform you that while purchasing a share pass of rs 69/- for 12 km from the ola cab app the money for the pass was deducted from my bank account immediately however i received a transaction error soon after that and didn't receive my share pass for the same.
You are requested to kindly give me the share pass of the required amount for kolkata or refund the money to my registered ola account.
Contact me in the given email-id as soon as possible so i may give further details: [protected]@gmail.com

I had booked booked an ola cab from maruti nagar, madiwala, bengaluru, karnatakka on feberuary 24, 2020 at around 9.35 am. The driver's name was manjunatha m. V. I had a ride with him from chandapura to maruti nagar on the same date and the bill i got was for rs. 406.00. Since i stopped and proceed to the airport, he rebooked the same ola cab to the airport from his phone. At 12.00 noon arrive at the airport i paid him rs. 3120/ including the rs. 406. He showed me the bill on his mobile. And i never got a bill for it except for rs. 406.
I would like to get that bill as early as possible for my accounting purpose. Please help me to locate manjunatha mand forward the bill to my registered mobile number:[protected]. I am a frequent ola cab user. This is the first time it has happened and i need the bill. Please help me to get the as early as possible. I need to submit my bill for this month.
Thank you. Sujata

I lost my mobile while going to nampally exhibition after an hour i remember that i missed my mobile in the car i tried to call ola cab driver to check the car but without chcking he replied that he doest have it i called him 5 times but he is continuously dening that he doesn't have i tried to retriv3 my mobile it is out of coverage area and later on my mobile turned to switched off mode im 100% sure j missed it in the car because lastly i used in ola car itself.

Hi,
Ola is playing cheap tricks. The trip was taken on 24feb'20 with ref number: crn[protected] and registered number is [protected]. The payment was automatically taken as ola postpaid and later driver called us and said to change the mode of payment to cash and my family member has taken the trip. After the trip she has made the cash payment and later i got a message saying the amount got debited from my ola postpaid account. I contacted ola support and they said they cannot do anything as the driver said he has not collected the cash. Ola is not ready to listen to customer. Please take necessary action. Thank you in advance.

On 18th feb 2020 i hired ola cab on rental for 8 hrs and was on my way to airport to pickup my boss from airport which is hardly 10 -12 km from daba garden (Vishakapatnam). I was about to reach airport which was hardly 1.5 km, as my driver (Rongala ramesh - [protected]) was trying to overtake one cab and from behind hit my cab on left side corner where i was sitting, and i got dis balance and i got hit on my head on right side above the ear. Than there was argument between the both drivers and ola driver cancelled the ride and told me to pay cash 1800, which i dint had any other option to give him, when i complained to ola customer care as to why i have been charged full amount when i have not utilized service and used barely 8 km. They are telling, as per driver they have not received, when i called driver he is not responding my calls. Infact i have the bill in which its is mentioned paid by cash. This is cheating by ola cab. Request you to please get this resolved

I met with an accident made by an ola driver near raghunath mandir, kalkaji dda flat. New delhi - 110019. Timing at 19:35
Vehicle number: hr 55 ad 6618.
I was about to take a right turn indicator of my vehicle was on but still the ola driver bashed my vehicle very hard my wife was about to fall under another car passing by. My vehicle back light all broken,

I want you to take strict action against this driver.
Also want compensation for damaging my vehicle.

Waiting for your urgent reply on this matter or else i have to take some other action.

I often receive spam calls regarding Ola leasing. These calls are increasing day by day. If one number is blocked, I keep receiving calls from other numbers. This is very irritating and torturous. I tried calling the customer care but they are not taking calls. How can they use their customers phone numbers in this manner. This is really a breach of Privacy.

Here is a summary of the bill provided by you.
This is loaded with charges that were never clarified
1. Insurance rs99 : should be refunded as this wasnt added by me or maybe added accidentally
2 Driver conveyance - wat is this conveyance for? Driver chose to go ahead with the ride and moreover he is getting paid for it anyways
3 additional time rs 100- did i stop the car for my convenience? No. Your estimation of time is incorrect and i am penalized for that. There wasnt even any traffic so either your driver was too slow or your time predictions are poor
4. Advance booking fee rs85 - this is utter nonsense. You never confirm these rides and then you even charge advance fee. This can be acceptable only and only if you confirm this will not be cancelled.

Moreover
You cancelled my trip back to mumbai which was well scheduled and booked via your app.
You left me stranded and cancelled the booking at the last moment without any prior notice. How do you compensate for that?

On 30jan2020, i was to speak at vit chennai-campus and they had booked ola to pick me from tiruvanmiyur. After i reached the destination, vit paid rs767. the feedback msg (If any) might have gone to vit. if it had come to me i would have mentioned all these that day itself.
As a user of ola service, i have this complaint on driver santosh tn07cp5342. firstly he gave a call and without greeting / introducing asked 'where is the drop?' when i said vit he asked where is it? i said i dont know and that is why vit had arranged a cab. He then asked how much is the amount that is shown on the app. i again said i dont know since vit has organized the cab, not me.
I sat in the cab and again he asked where is vit? i requested him to see the maps. he said he does not want to give commission to ola and hence cannot see maps. I then called the organizer (At vit) and gave the phone to the driver. she insisted that he use the maps & the otp, else vit will not pay.
After this the driver was very nasty. he jumped (Drove fast along with the car in front bumper-to-bumper) perungudi tollgate. when i told him that my son-in-law is a driver for uber and that he would never jump tollgates, this driver fellow slowed down & stopped in the middle of the road asking me to get down. he did not want to even come to the left lane. i begged him to take me to vit since everyone is waiting for me there. he started driving very rash, banged (Gently) a car while overtaking in the service lane & later jumped another tollgate all these at sholinganallur. After this i was continuously on call with vit saying i have crossed... Place... I should be reaching at... Etc etc etc
This driver is younger than my son so i do not want to spoil his career. all i request ola to do is to organize training for santosh kind of young drivers

Good day, sir

My self mudassar imam, i am frequent user of your ola service. Kindly explain me what was the justification for blocking my account permanently, which is being register by phone no. [protected],

While i never used this number to avail your service, i am using other number instead,
Which i couldn't use as of now for some other reasons.

So, do me favor & unblock me and accordingly informed me what was the valid reasons for blocking my account, for which i have to apologies.

Thanking you.

Dear sir/ma'am,
I am writing this mail in the context of my booking from fairfield inn, lucknow to tiliyana sqaures, kanpur the booking no is crn [protected] with driver name ajay kumar rathaur vehicle no up 78 dt 3011. The cab driver has entered the km reading of around 169 km for a distance of 95-96 km.
And as i can see in the ride history the route is similar to that shown in the google maps. And also the total distance as per your calculation at ride booking time was 95km and he has shown it as 169km so its near about almost twice the distance just 21kms left. And also as per google calculations that distance could be covered in around 2hours 2 minutes of 95-96 kms. So now i am doubting wether this driver you might have hired is of a f1 race driver.

I have attached the screenshot of google maps showing the distance between the two places and also in a common logic if a driver is driving from 11:00am till 1:30 pm in 2.5 hours the km's driven are 169km as per him and the road in the morning is with a lot of heavy traffic as well as the highway is just 4 lane so i think ola can imagine the rate of speed. I have traveled yesterday also from ola with the same catagory of about 90km ride from almost the same destination the driver took around 2.5 hours. I think now you guys need to take a serious call on that driver or i have to lodge a complain in consumer forum against ola and a fir against the driver for fraud reading.
The screenshot have been attached for your reference of the fare broke up and the traveled distance and also the distance google is showing.

Hoping for your positive response soon.
Regards
Pratyush gupta

I have encountered this issue now twice. I booked a cab from kothrud to sinhagad road pune a few days back. I got booking confirmation in the system.

On the day of the travel, i could see the booking in my ola app.
However about 15 minutes before the scheduled trip, the booking simply vanished from the app.
As a result no cab was assigned and there was no otp. I had to then take a 'ride now' option that fortunately worked.

This has happened now second time that a few minutes before the scheduled trip, the booking simply disappeared from the ola app.
Their data base has some serious design flaw.
It's hard to prove it and i don't think there's any customer care number or any contact or any senior official in ola listed anywhere to contact them.

Hi,

I have not used ola post paid service, but iam getting a message that i need to pay rs. 122 to avoid late pay fees. This was happening earlier also, but since teh amount was small, i paid it anyways.

But this month, i meticulously ensured that i kept the sufficient balance in my ola wallet and still i got charged.

Please look into the same and reverse the value or give details for the charges.

Treat this as urgent, as i would not be paying this amount until i get to know the details.

Dear sir

The vehicle was booked in the peak hours and i met the driver,

The driver had asked me how much the trip fare shown in your mobile,
I had replied rs 181. He replied that very heavy traffic due to peak hours and he told me to cancel the ride, i denied however he cancelled the trip from his device and in the mean while he had asked the otp from my side and entered in the device, so that i had not traveled in the vehicle and my ola post paid has been charged with rs 146.

It is requested that the ola amount may be waived off from my account

With regards

Udayakumar
[protected]

Hello,

I was charged a cancellation fee on the driver cancelling the ride. I had booked a rental cab. I met with the driver and asked him to enter the otp. He refused me the ride and waited till the timer ran out to cancel. Attaching pictures for reference that i actually met with the driver.

He wasted my time and behaved unprofessionally. This driver should be banned from driving any sort of cab service.

Hi ola cabs team,

Today on 01st november 2020, ola driver is driving very rashly. Without following any traffic rules the cab driver is overtaking from one lane to another without giving any signals. The said bus could have bumped my car from the back but i moved aside and saved myself from the accident. The bus number plate is ts10 ub 2912

Please find the cab detail.

Ts10 ub 2912
Date:[protected]
Evening 6.30pm to 7.00pm
Address : (3 cube towers, road line whitefields, kondapur, hyderabad, telangana 500081)

Hope you will do the necessary action.
My mail id: [protected]@gmail.com

Thanks, and regards,
Vikranth sunkara