Ola Cabs / ANI Technologies Complaints & Reviews

DATE: 20th August, 2020.
Time: 4:29 PM
MY NAME: Ajay Matele
Location: Kalyan West, Mumbai

I have booked Ola for my 7 month pregnant wife and she need to visit hospital today.

After booking a ola, your driver called me and asking for destination and was saying that "Mujhe short distance ka bhada nahi chahiye". After few arguments he said if you don't tell me destination then I will not come to your pickup location.

Then your Ola Driver cancelled my ride and speak in volgar language (main cancel kar raha hu, tumko jo ukhadna hai ukhad le. chutiya).
This is the etiquette of your Ola driver.
I have experienced this problem 3 times in last 30 days.

Driver's Name: Abdul Zafar Abdul Fazal
Car: White Ritz.
Car Number: MH03BC6164.
Also attached snapshot of Driver's details.

I hope someone correct this and save OLA reputation in Mumbai Market

Hello Sir,
This is to inform that I on 09.08.2020, I have availed the service of Ola cab whose fare was 110 initially which I paid before the completion of ride via online mode, but later due to change of destination revised rate was 140. At that time my internet connection was poor so was unable to pay remaining amount by online mode. Driver asked for cash for Rs. 30, and I paid the same. But now, on my Ola portal it is showing the pending payment of Rs. 30.

I have raised the issue to Ola support also but no reply except a ticket number has been given to me.

Kindly look into the matter and resolve the same earliest.

No doubt OLA is a big name in the milieu of gig economy but this sort of poor GRIEVance service was surely not expected from OLA.

Regards
Varsha Singh

I am trying to reach ola for closing my ola money account. Keep on postponing my closer request from last 100 days onwards i am trying to reach ola person they are saying wait another 3 days/ 5 days such kind of mails.
I am requesting please a necessary action against ola.

They took against loan be half me in adhitya birla finace limt. Aroud 50k. I request them to close that account.
Please help me on this

I booked a ride on 13th aug from benar to hasanpura but ride cancelled in mid at balaji college sitawali phatak booking reference crn [protected] mini aug 13 time 10:27
Kindly help me to contact driver
Thanks

I paid cash to driver and again they charged in wallet and i keep on calling support team regarding the same but no one responded properly. Now they asking to pay me with penalty.

Ola really charged me a high price expected 217 lastly charged me 506.
My distance from pick up to drop approx 15kms.
But when my trip is completed then show me 29.2 kms though I complete my journey as per their suggested gps route direction.But I think Ola driver or company is cheating me.
Kindly refund my excess money to my account.
Awaiting for your prompt response.
My ola screen shot for the trip is attached.

On 3rd of august i book a cab from prabhadevi to bhayander in which by mistakenly i left my two headphone of 3000 in the cab, the same time i contacted the driver n he confirmed that the head phone are with him in the car.

I asked him to give it back to me he said he will able to do it the next as he reside chember i can collect it from their. I had visited chembur very next day post which customer has stop receiving call.

Driver details.
Name mohd waseem.
Contact no. [protected]
Crn [protected]

My details
Ankita chawda
[protected]

I had also emailed in ola customer service but did not received any response regarding the same.

The driver on a moving cab forcefully snatched a phone when i was telling him an otp. He then cancelled the ride. And, took me far off from the place i boarded in a speed. And, then in the middle of a place asked for a money and forcefully took rs 1300. The whole ride he was arguing with me and dint let me get out of a cab and to call anyone for a help. He was a potential rappist. I complaint multiple times and there is no response from ola service. I have also complained it to the owner of ola service but probably all they wanted is to increase a lumpsum amount and not to take any action for the issues prevailing and the complainant being launched.in the past also, many complaints has come up and in future the complain column has a bright future.. Not to worry on it. They are just faking it up as they don't want to take up headache of being getting molested, tourched, misbehaved, fraud and so on. The only concern is to cheat and stap public. I request all the public.. Not to opt for ola..

This is a complain i am raising regarding a trip from chennai to pondicherry to which, the driver denied on providing a bill for the tax permit. There was a huge fight regarding the same, which i certainly do not expect of. It was a huge embarrassment caused where the locals even thought we were not willing to pay the cab driver. The driver was extremely rude in his behavior. He only asked us to call ola and sort whatever i needed to, and other times just kept on shouting in tamil. When i tried connecting to ola at that moment, the contact number was not getting connected.

I would certainly expect a compensation regarding the same for such inconvenience caused.

Here, i have added a statement regarding the payment without the bill where the driver signed (This too was arranged after a huge argument).

I hope an immediate action and compensation is made regarding this

Driver took cash from me and money got deducted from the my postpaid wallet. I had called customer care, he said, that he had a talk with driver and driver is saying that he haven't took any cash from me. And now customer care people is saying they can't do anything as driver is saying he haven't took any cash from me.. I requested to connect to the driver, he said, it is not possible to connect to the driver and asked to connect the higher authority, he said they are not available … i need a required action against it asap.

Ola cab provide bad serives. Ola app cheat with me seond time. Ola app charge higher than estimated fare. They did not rfund my money. They charge 157 rs. Extra from me. When i book ola cab for my family from jawahar park, khanpur delhi to ashok vihar gurgaon. Thier driver behave rudely.

Sir/ Madam,

I took a ride on Sunday, 9th August 2020. I paid through Google pay but the driver said that he did not receive the payment and argued with me and took amount in cash also.
I request you to resolve the case.

I booked an ola rental car in banglore forum mall. The navigation did not work in the car. So i complained about that while dropping the car. Then the employee was checking it and started banging it, and broke the display screen in front of my eyes and my friend's. Then he said it was you can go now, so we left. But the next day i had a bill of 6000₹ for damages. I complained about this to the customer care several times, but no solution. Now i got an email to clear dues or legal actions will be taken.

I had already made payment in cash to the ola auto drivers on 16th & 17th june yet ola guys deducted my postpaid balance & also charged me late payment fees twice & are following up for their payments. I have emailed them the audio recording of both auto drivers along with the audio recording of my clarification given to their executive, yet their executives are calling & harassing me for payments saying that it is my mistake & why i paid cash to the drivers. I am fed up of these guys & their in action & blame game. I have been emailing their customer care each day since june 20 yet there has been no action. I need the amount credited back to my postpaid account & they need to stop calling me for payments which i have already made. I have recorded conversation with both the auto drivers confirming they have received the payments. I can submit if requested.

My account is permanently blocked.. Please unblocked my account

In this critical situation of covid 19 we gives service to passanger on ground level and ola takes 30% of total fair, this is very bad

Booked OLA outstation for 1 way drop and driver charged extra 300 as Driver's allowance (BATA).

Register a complaint in OLA and got reply from "Karthik" (Ola Support)

Instead of resolving the issue they blamed me for paying extra and accused of lying.

Ticket[protected]
Ride - CRN [protected].

Hello,

I am from ahmedabad. i had booked mini ride from vijay park, Jasoda to KK nagar ghatlodia. at the time of booking route was different and ride time route also different . at the time of booking fair amount is Rs. 236 and actual fare after ride is Rs. 307.

28 Jul, 2020

₹307
CRN[protected]
Thanks for travelling with us, Dharini H Gajjar

Ride Details


Sherkhan I

20.9 km 40 min

Mini - White Celerio

01:55 PM Jashoda Nagar Rd, Thakkar Bapanagar, Vijaypark Society, Laxmi Narayan Society, Hatkeshwar, Ahmedabad, Gujarat 380008, India
02:34 PM 8, KK Nagar Road, Near Kalindi Park, Patidar chowk, Ghatlodiya, K K Nagar, Ahmedabad
Bill Details
Base Fare
₹40

Distance Fare

First 15 km
₹123

Last 5.9 km
₹82.6

Ride Time Fare for 40 min
₹40

Ride Fare
₹285.6

Taxes
₹21.7

Total Bill (rounded off)
₹307

Have queries? Visit support for this ride.

Total Fare may change when you change the route or if the ride time exceeds the initial estimate.
Payment
.
Paid by cash
₹307

The issue that i have experienced was: the distance i travelled from google maps is about 330 to 340 kms. But i have been charged for 415 kms.

It occurred on: 22/07/2020.

Even the route shown in invoice map when looked in google maps gives only 330-340 kms. Including return journey.

Dear Ola Team,

This is regarding the completely dissatisfied customer service by Ola. I tried explaining the complete matter to Mr. Abhay (support executive) over the call and he couldn't raise a simple complaint in the system.

Ride - 24th July
Outstation return - Delhi - Rohtak - Delhi
Time - 12 noon - 7 pm

I have 3 questions where I believe I have been over charged and seek a refund.

1. Given the KM reading by the driver and google maps, the travel journey comes out to be 137 KMs whereas I have been charged for 164 KMs. I had to pay extra for 27 Kms (INR 27*9). Please explain the situation here ?

2. The driver towards the end of the ride asked for INR 300 as toll which he has paid for the complete year. I don't understand why a customer should pay for something which was never paid during the ride. (We paid INR 2221 instead of INR 1921). Please explain why we were asked for this extra. We had to pay to avoid any argument in this time of Covid for quick closure

Abhay has continuously denied the above 2 points. According to him, google maps for him shows 164 KM and toll tax is something b/w customer and driver. So everything is fine as per him and hence he didn't note a single complaint.

I request you to check both the points and revert with resolution here.

Account Details - [protected]

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Regards
Nagpal