Ola Cabs / ANI Technologies Complaints & Reviews

I booked Ola Outstation on 16th October from Chennai to hometown for my old age parents... i booked it with Ola Postpaid option for my payment. At the end of the trip driver demanded Cash to be paid and the total amount was Rs.3435. But they also debited the same amount in my wallet. No proper response from their Customer Care either. They cheated me by charging twice the amount. No one should use their Services since they dont care about their customers.

27 th of Oct 2020 I travelled from coimbatore railway station to pollachi.hence estimated amount was shown 1024. Once closed the trip bill generated 1565.The covid 19 health protocol breached by driver Mr.Fakir Rahman.He relyctant to wear mask and keep on sneezing for whole travel of an hour.it leads to ola cab service pandemic epic centre.So for the safety of general public ola cab services must be closed till covid exists.

I booked an OLA ride from jorbagh new delhi to ghaziabad at 11:10pm. The driver called and arrives at the location. After arriving he started misbehaving with me (female)and my friend(male). He started to complain about the place we want to go and when we asked him what he's talking about he rudely said more things. My friend got in verbal fight with him in which he threatened him to do things to him. He also started abusing him and cancelled the ride. He then kept abusing and swiftly ran away from us.
We could only get his CRN [protected].

Ola postpaid money as debited as well as paid cash to the driver after confirming with ola customer care. Still i didnt get refund of 396/- rupees.

My ola postpaid bill is also generated and still no support from the Ola and they never disclose customer care number.

Registered mobile number: [protected]
Date of Incident: 25th October 2020
Cab driver Number: [protected]

I'm requesting a refund for the ride i paid twice.

Payment of Rs. 396.0 using Ola money postpaid transaction: f9tq-d9gz-7yyo

I booked an ola auto. He came on time and asked for the OTP to start. All fine till now but then the harassment begins. He starts saying he can't go to my place as it is far. Then he says give me cash and not pay online. Then he finally stops the auto midway and says his auto won't start. After all this, since it was an online payment, my money was cut. I have been trying to call, email and use the in app support option to no avail.
This is not the first time I faced issues, however I always ascribed the reason to bad drivers rather than the company itself. However their attitude towards issue resolution makes it very clear that the company promotes and encourages these kind of behaviour in their drivers with no regard for their customers.

Yesterday I took a ride with Ola with CRN: [protected]. The estimated fare was about 369 rs. But after completion of ride it became rs 555. They have added extra state Tax of 100 rs for ridding within Delhi along with extra charge for the ride. Even the driver took the longer route without asking just to make more money on the ride....

I booked a ola cab for my sister the app is showing 12 minutes for pickup
After 12 minutes i called driver but he is not talking properly with me and after 20 min when i called him he is behaving very badly and saying book another cab
Very bad and impoliet behaviour
CRN no [protected]

My bill was 273 but ola driver took 73 as parking charges.
But as per my receipt it was 273 only.
Later I complaint to the OLA service but they didn't accept my complaint. I attached my bill.

I took 2 trips on 17th Oct, was charged Rs 100/both sides for Toll but there was No Toll on the way. Have contacted their customer care several times, all they do is raise tickets which takes 2 weeks for resolution as I faced the similar issue back in August too. Also, as per RBI, refund should be processed on Source account but they are not complying with this as they add money in their own Ola wallet. Completely disappointed.

Can someone help me in getting the refund of Rs 200 back to my Source account?

Registered contact # [protected]

This refers to my above ride by OLA.i took a 3 hr ride. The driver asked if it is ola money I told yes & he refused to take ride. I asked him to cancel & he cancelled debited to my acct 50rs. I showed him the rate 567 as per ola. Covered 52 kms & he charged 1067. I was compelled to pay. I want you to deduct the excess fare he has taken to my ola money acct. He was very rude. IN CHENNAI MOST OF THE OLA RIDERS REFUSE WHEN I SAY BY OLA MONEY. THIS HAPPENS EVEN WHEN I GO BY FLIGHT & I AM COMPELLED TO CANCEL I DONT HAVE TIME TO WAIT.
I WAANT YOU TO BAN HIM FOR MINIMUM 6 MONTHS & INFORM ALL YOUR OPPT DRASTIC ACTION WILL BE TAKEN.
MY CO IS YOUR CORPORATE COUSTOMER. I WILL ASK MY CO TO MOVE IF NO DRASTIC ACTION NOT TAKEN. MANY A TIMES I BORE BUT TIDAY CROSSED LIMITS

My email I'd is [protected]@gmail.com
REGARDS
P.RAJIV MENON

Even when I paid online via google pay, driver app still showed payment payable in cash, and hence had to pay him cash again. Ola said that my complain is valid and i am eligible for refund but still i havent received any refund. (Ticket[protected]

The driver took extra money and went off.

On 07.10.2020 at 5:10 pm, on booking of ride I was shown estimated fare of Rs.525. Before ending my ride I edited my drop location (which is merely 2-3kms away from previous dropping point).Now fare got updated to RS.590 and I paid Rs.590 to Ola (Ani Technologies) through online mode (card).

Now at end of ride my ola app showed fare of Rs.751( which is incomparably higher than estimated fare). I paid Rs.751 in cash to driver as well.I tried to reach Ola support system before making payment but I was unable to reach them.

I registered my complaint same day with Ola i.e. on 07.10.2020 through call and then next day on 08.10.2020 through mail as well. Its been 8 long days for me but I have not received not even a single call from OLA support team nor any mail regarding solution to my issue .

I am now facing three problems:-
1.Deduction of Rs. 590 from my account as I paid my estimated fare through card.It has been credited to Ani Technologies .
2. Incomparably higher fare of Rs. 751 at end of ride where estimated fare was Rs. 525 (which shifted to Rs. 590 when I edited my destination which is merely a 2-3 km distance).
3.No response from Ola support system. I was told that my problem will be resolved within 48 hrs.(chat attached) but no response from Ola team till date.

I would here request Ola (Ani Technologies) to refund the excess amount paid to them (Rs.590 online +Rs.160 excess of estimated fare).

Me and my family has been a loyal OLA cab user from the the time OLA had started its services in Bangalore. However, the past incident and the kind of support I have been receiving from the Customer Service has made me upset from last one month.

I had booked a cab on 8th August. I had selected wallet payment. However, the driver asked for cash payment. But I did not get the option to change the payment on the OLA App to cash. As I did not want to have an argument with the driver, I paid him Rs.580 cash. Also, there is no option in the App to contact customer care and inform the same. After checking with few people, I came to know that I can create ticket to get the issue resolved. I have raised 4 tickets till now and the issue has still not been resolved. I have also been informing the same to the customer service executives who have been contacting me regarding the payment and still the issue has not been resolved. My account still reflects that I need to pay. I had never missed a payment till date. Being a loyal customer this is really disgusting. I have attached the screenshot of the tickets raised through the App.

Please let me know whether I can get this issue resolved and start using the services again.

I Have been charged extra for my ride dated 07.10.2020 . i already complain to ola but they denied to refund the same against my complain / ticket no[protected].

reason for charging more was due two reason -
1. driver took long route.
2. i have booked cab from my home location to Noida office location ( that is in sector 65 ) but driver drop me at Noida location and did not stop the ride and stop the ride at indrapuram Ghaziabad location . Now company people saying that fare is charged based on drop location change by me, but I did not change the drop location. Please look into matter i have attached the screen shot of booking reflecting ride detail

I booked Ola Prime cab on 6th of March 2020 late evening for Morning 6 AM from Malad to Pune same day return. On 7th morning i.e. today i got the cab details on my ola app, accordingly i contacted the driver. The cab was standing below Malad flyover. Due to some road construction was going on i asked driver to wait where he was parked the car (Below Malad flyover).

I reached to that place and called driver (Mr. Laksham Waghmode) where I saw driver was sleeping in car back side with half cloths (Looks like he slept there only whole night). When i approached i got up and tried to cover up things. Cab was dirty, smelling bad, full of mosquitoes. I was having schedule meeting in pune at 11 AM so considering the timing I did not cancelled the cab (New booking would have taken 1 hr extra).

We started the journey, at starting only he asked me that you know the way? there only I doubted about his understanding about Ola aap and its navigation system. On the way on Andheri Flyover during driving he changed the lane without giving signal (fortunately accident was not happened). During the journey i got completely understood that he has no knowledge of navigation system (every time when there was two ways he stopped the cab and asked me which way to go). In Panvel we picked my senior colleague and started for Pune.

When we entered in Pune at one point of time he was entering into no entry road (He drive the car from below the flyover - supposed to go from over the flyover as per navigation. I stopped him and guided him not to enter into no entry, immediately to the next signal he broke the signal guideline and traffic police stopped the car. Police office asked the papers of the car, checked the Car number the it was discovered that number of fine/ penalty was already been charged on that car. Accordingly, Police office informed us the status. On further inquiry of police office requesting driving license, further discovered that driver has not original driving license showed copy of laminated card. Further driver shown police a letter/ paper which the order of police which requested driver to present in court for some other wrong driving case. Driver was not paying penalty and i was loosing my time. Officer advise us to take another cab.

There is no option in Ola aap to cancel the ride, I navigate for emergency number which directed me to police helpline. I tried to call ola helpline number which I could not connect for long time. final after lot of argument with driver i gave drive otp to cancel the trip. on cancellation the total bill was Rs 4303.00. Initially i denied to pay the cash, after so much argument i left the place and took auto to reach my meeting place. I already lost the timing. Driver followed me till my meeting place, threaten me to give cash, i was in hurry to go for meeting as i already missed the timing this was happened around 11.30 am near OBC bank, Circle office, FC road PUNE. I withdraw the money from ATM and gave him cash in front of same ATM of OBC Bank.

This was very bad experience with Ola services with me having following reasons basis on which OLA should refund entire amount paid to this ride and give me formal apology for providing such worst service.

1. Driver driving the car without proper driving license (You can check with the police department)
2. Driver was not well trained he has zero understanding of Navigation system, Signals, Lane rules
3. He risked my life while driving at Andheri Flyover by cutting the late (accident could have happened)
4. Driver was very rude and dirty.
5. Car was very dirty, smelling bad and full of mosquitoes.
6. Number of penalties was charged to that cab already by police for breaking the rules of driving (you can check with police department).
7. I could not reach on time because of all the above reasons.

after submission of complain and lot of calls company did refund me 50% of the amount paid. however such bad services still continues and happened again for two time during late night travel in Mumbai where driver dropped me at mid way alone where no transportation available at that night. therefore i did not paid outstanding payment charged to me as it is not payable from me rather company should owe me apology and refund my entire payment paid for those rides and inconvenience cost and putting my life in danger and lot more.

this company harassing me by calling daily from 20 different numbers atleast 20 time a day threating me to pay outstanding. There is no response to my complain on email.

The fare I was shown before starting the ride was around Rs.280 but I have been charged with Rs.584. This has happened to me for the 2nd time.

Always problem with this Ola auto booking and drivers here in Coimbatore, Tamilnadu. Either they don't accept Ola money or ask for extra money than the billed amount or even refuse to come and pick up if their previous halting place is little away from our present booking pick up place. Drivers themself put rating stars for themselves after trip. If any issue complained, even the Ola customer care doesn't respond well and also closes the complaint without the client's consent and gives rating stars themselves. Also, behaviour of most of the Ola drivers especially auto drivers are impolite. Ola administration should take serious actions on the above mentioned matters. Or otherwise, reputation and usage of Ola would be left out by most of the unsatisfactory clients like myself. This is an humble request from sincere well-wisher.

I transferred my ola money to a phone number but that numbers wallet balance is still 0 and so as mine. I am failed to understand where is my ola money now. I tried to reach to you from many ways but i am not able to understand why you guys are not replying back .

OLA customer care has very bad. They are such rude and biased behaviour, no one answers and resolves promptly. I took a outstation ride and driver took incorrect route and I was charged more. When I raised issue with customer care initially they asked to wait for 48 hours and said that I can check in support section. I didn't get any response in 48 hours and I again called customer care asked about it and they are saying it is resolved with giving any prior notice to me. I called multiple times, they used to say our senior support will get back to you and never got anyone. It was repeated 5 times. When I called customer care again and asked to get supervisor there in the call, they connected to Prashanth. He is very biased and asking return questions that why I didn't reach customer care during the journey, etc.. to convince me. Again when I asked to escalate to next level he connected me with Sandesh Pilaware who he said himself as case manager. Very impolite and not at all understanding customer perspective and very biased. He only understands driver's point of view and not at all understanding customers. I totally wasted my time. This is really very bad experience for me with OLA outstation ride and customer care team.