Ola Cabs / ANI Technologies Complaints & Reviews

I often receive spam calls regarding Ola leasing. These calls are increasing day by day. If one number is blocked, I keep receiving calls from other numbers. This is very irritating and torturous. I tried calling the customer care but they are not taking calls. How can they use their customers phone numbers in this manner. This is really a breach of Privacy.

Here is a summary of the bill provided by you.
This is loaded with charges that were never clarified
1. Insurance rs99 : should be refunded as this wasnt added by me or maybe added accidentally
2 Driver conveyance - wat is this conveyance for? Driver chose to go ahead with the ride and moreover he is getting paid for it anyways
3 additional time rs 100- did i stop the car for my convenience? No. Your estimation of time is incorrect and i am penalized for that. There wasnt even any traffic so either your driver was too slow or your time predictions are poor
4. Advance booking fee rs85 - this is utter nonsense. You never confirm these rides and then you even charge advance fee. This can be acceptable only and only if you confirm this will not be cancelled.

Moreover
You cancelled my trip back to mumbai which was well scheduled and booked via your app.
You left me stranded and cancelled the booking at the last moment without any prior notice. How do you compensate for that?

On 30jan2020, i was to speak at vit chennai-campus and they had booked ola to pick me from tiruvanmiyur. After i reached the destination, vit paid rs767. the feedback msg (If any) might have gone to vit. if it had come to me i would have mentioned all these that day itself.
As a user of ola service, i have this complaint on driver santosh tn07cp5342. firstly he gave a call and without greeting / introducing asked 'where is the drop?' when i said vit he asked where is it? i said i dont know and that is why vit had arranged a cab. He then asked how much is the amount that is shown on the app. i again said i dont know since vit has organized the cab, not me.
I sat in the cab and again he asked where is vit? i requested him to see the maps. he said he does not want to give commission to ola and hence cannot see maps. I then called the organizer (At vit) and gave the phone to the driver. she insisted that he use the maps & the otp, else vit will not pay.
After this the driver was very nasty. he jumped (Drove fast along with the car in front bumper-to-bumper) perungudi tollgate. when i told him that my son-in-law is a driver for uber and that he would never jump tollgates, this driver fellow slowed down & stopped in the middle of the road asking me to get down. he did not want to even come to the left lane. i begged him to take me to vit since everyone is waiting for me there. he started driving very rash, banged (Gently) a car while overtaking in the service lane & later jumped another tollgate all these at sholinganallur. After this i was continuously on call with vit saying i have crossed... Place... I should be reaching at... Etc etc etc
This driver is younger than my son so i do not want to spoil his career. all i request ola to do is to organize training for santosh kind of young drivers

Good day, sir

My self mudassar imam, i am frequent user of your ola service. Kindly explain me what was the justification for blocking my account permanently, which is being register by phone no. [protected],

While i never used this number to avail your service, i am using other number instead,
Which i couldn't use as of now for some other reasons.

So, do me favor & unblock me and accordingly informed me what was the valid reasons for blocking my account, for which i have to apologies.

Thanking you.

Dear sir/ma'am,
I am writing this mail in the context of my booking from fairfield inn, lucknow to tiliyana sqaures, kanpur the booking no is crn [protected] with driver name ajay kumar rathaur vehicle no up 78 dt 3011. The cab driver has entered the km reading of around 169 km for a distance of 95-96 km.
And as i can see in the ride history the route is similar to that shown in the google maps. And also the total distance as per your calculation at ride booking time was 95km and he has shown it as 169km so its near about almost twice the distance just 21kms left. And also as per google calculations that distance could be covered in around 2hours 2 minutes of 95-96 kms. So now i am doubting wether this driver you might have hired is of a f1 race driver.

I have attached the screenshot of google maps showing the distance between the two places and also in a common logic if a driver is driving from 11:00am till 1:30 pm in 2.5 hours the km's driven are 169km as per him and the road in the morning is with a lot of heavy traffic as well as the highway is just 4 lane so i think ola can imagine the rate of speed. I have traveled yesterday also from ola with the same catagory of about 90km ride from almost the same destination the driver took around 2.5 hours. I think now you guys need to take a serious call on that driver or i have to lodge a complain in consumer forum against ola and a fir against the driver for fraud reading.
The screenshot have been attached for your reference of the fare broke up and the traveled distance and also the distance google is showing.

Hoping for your positive response soon.
Regards
Pratyush gupta

I have encountered this issue now twice. I booked a cab from kothrud to sinhagad road pune a few days back. I got booking confirmation in the system.

On the day of the travel, i could see the booking in my ola app.
However about 15 minutes before the scheduled trip, the booking simply vanished from the app.
As a result no cab was assigned and there was no otp. I had to then take a 'ride now' option that fortunately worked.

This has happened now second time that a few minutes before the scheduled trip, the booking simply disappeared from the ola app.
Their data base has some serious design flaw.
It's hard to prove it and i don't think there's any customer care number or any contact or any senior official in ola listed anywhere to contact them.

Hi,

I have not used ola post paid service, but iam getting a message that i need to pay rs. 122 to avoid late pay fees. This was happening earlier also, but since teh amount was small, i paid it anyways.

But this month, i meticulously ensured that i kept the sufficient balance in my ola wallet and still i got charged.

Please look into the same and reverse the value or give details for the charges.

Treat this as urgent, as i would not be paying this amount until i get to know the details.

Dear sir

The vehicle was booked in the peak hours and i met the driver,

The driver had asked me how much the trip fare shown in your mobile,
I had replied rs 181. He replied that very heavy traffic due to peak hours and he told me to cancel the ride, i denied however he cancelled the trip from his device and in the mean while he had asked the otp from my side and entered in the device, so that i had not traveled in the vehicle and my ola post paid has been charged with rs 146.

It is requested that the ola amount may be waived off from my account

With regards

Udayakumar
[protected]

Hello,

I was charged a cancellation fee on the driver cancelling the ride. I had booked a rental cab. I met with the driver and asked him to enter the otp. He refused me the ride and waited till the timer ran out to cancel. Attaching pictures for reference that i actually met with the driver.

He wasted my time and behaved unprofessionally. This driver should be banned from driving any sort of cab service.

Hi ola cabs team,

Today on 01st november 2020, ola driver is driving very rashly. Without following any traffic rules the cab driver is overtaking from one lane to another without giving any signals. The said bus could have bumped my car from the back but i moved aside and saved myself from the accident. The bus number plate is ts10 ub 2912

Please find the cab detail.

Ts10 ub 2912
Date:[protected]
Evening 6.30pm to 7.00pm
Address : (3 cube towers, road line whitefields, kondapur, hyderabad, telangana 500081)

Hope you will do the necessary action.
My mail id: [protected]@gmail.com

Thanks, and regards,
Vikranth sunkara

While paying the dues for ola postpaid, an amount of 4325.48 /- has been deducted twice from my bank account. The payment was made via google pay. Despite several complaints to ola to refund the extra amount, the only reply i get is that a team will assist you soon and we will process the refund soon but no further action is taken from their side.

The transaction id for the amount deducted is f7kl-r141-imer

Its been more than 15 days. The payment was made on 1st february, 2020 and the issue was raised immediately by me. But i am yet to receive the refund and there is absolutely no co-operation from ola.

I am attaching the screenshot of the money debited twice.

My ola account is registered under the phone number - [protected]

I did booked ola cab from ahmedabad railway station, after reaching destination i paid cash 155.00 driver, later understood olacab also paid money thru postpaid offer which i never availed.
On complaining ola credited 153.00 to my account but still rs. 2.00 remain as outstanding. Your version is this is towards insurence again which i never opted, but since i paid 155.00 to driver which was fare displayedthen recover rs. 2.00 from him why from me.
Whay should i pay rs. 4.00for rs. 2.00 which you claim as been spent
Nullify my account otherwise it will be negative propoganda from side for ola cab

I have paid ola money postpaid bill from my debit card. The amount from my debit card was deducted but ola postpaid bill doesn't get cleared. I didn't received any information from ola about transaction failed and refund of money through sms. Then i paid my bill from google pay and amount get paid. Please help me to get my refund of that transaction made through debit card which ola money shows failed.

I have already paid the amount of those rides for which they are sending me messages to threat me. Hi, legal action might be taken for your unpaid dues with ola. Please use the link to clear your bill on ola: https://olapay.page.link/AH2H. ignore if already paid.
Your ola money postpaid bill payment of rs.117 is pending
Since 355 days.

You can pay your bill here : https://api.juspay.in/merchant/pay/ordeu_515f9a93540e4c458217a962e13f6e42?mobile...⇄ here is the messages. I have payment proof for those rides. I have sent those proofs to the ola. But they are irritating me and threatened me. Please take some action

Yeaterday at 1.00'o clock in the early morning i have booked car from bypass highway, pune to my home. To know the location of driver i called driver and he told me i am at location. But he was not there after 5 minutes he cancelled the booking and left. I was standing on the highway with my family unsafely in midnight on the highway. My family luck is that nothing was wrong things happened during that period. I simple question is that how trained ola driver can cancelled my booking without my concerns? If he is not intersted to ride us at desire location he should have denied booking instead of after booking cancellation.
I request you to please take serious action against that driver (Name panchal) and let me know the what action has been taken against him. Otherwise i will lodge an fri in nearest police station.

Ola money is continuously calling and harassing for payment of rs 114 for ride due as ola money postpaid bill since 11.02.2019. Repeatedly, i have told them that i never use postpaid facility for any of my rides... I always paid cash to driver... They are not sending the details of my ride and repeatedly calling me (Harassing me) to pay the demanded amount... This is really disgusting that they are such to unethical practices... Due to this behaviour i will not be using ola again and still they behave in such manner will be ready to issue legal notice against them.

This is complaint where one of ola business partner using the muscle power and thier driver are young and doesn't hold the proper driving licenses. These are acceptance from one of the ola business partner who operates from mumbai central.

The ola business partner admitted that his driver are using multiple option and company his helping them in huge way to this tricks.

I am frequent user of ola service on corporate basis for multiple purpose and this ola business partner is since years.

I don't want to go legally or dont want any court case against anyone. However, i am addressing this due to certain concern with respect to driving policy and adherence the ola partner are suppose to bear either operator or driver. I don't wish any apology or any compensation from anyone.

Regard,
Wasim riyazuddin khan
[protected]

Throwing out the luggages from the auto
Very cruel behaviour with the customers
Asking not to tell the otp and asking for much money
And himself asking to complaint about himself to ola company
Very fraudulent person
Because of his vulgar language and bad behaviour.. We taken uber auto for the ride
Kindly please take severe action on him. Not at all responding for the customers queries. Please do the immediate action

I have traveled on 6 feb 2020 with ola cab from kapashera to panchsheel park and i transfer the amount of rs.202 through google pay and cash also due to google pay was not showing the status that time so i had to pay by the cash and i got the confirmation from google pay after some time then i contacted with the driver mr. Naveen that he would return my amount which was paid by the google pay but he denied where as i called him several time but he denied every time to returning amount.
So i request to you please help me to getting my amount shortly.

Thanks
Jitender

I booked a cab on 10th feb 2020 using ola cabs mobile app (Crn [protected]). Booking was confirmed, and when the cab came i got into the cab after placing my luggage in the trunk. After giving otp to the driver, he started driving in the opposite direction to what his map was showing. When i asked him where he was going, he told me that he was mistaken and cannot take me to the booked destination because he won't get any customer from my destination. He cancelled the trip and asked me to get down hardly a few meters from where i got into the cab. He told me that his ola app is showing that i have to pay rs. 308 by cash. I had to pay him because he won't open the trunk where my luggage is present.

I have reported this incident as one of the options on the ola app - "i was charged without taking a ride". However, ola app rejected my request and mentioned that it will take disciplinary on the driver. What am i going to get? There is no mention of any refund.

Ola allows drivers to cheat. Ever after accepting the booking they intentionally ask customers where they want to go as if they have no information from the booking. On top of that, ola refuses to refund as if it is my fault. I do not want any free vouchers even if you want to refund. Please give my money back. And stop doing this to anyone.