Ola Cabs / ANI Technologies Complaints & Reviews

I took ola cab whose fare was rs. 269 but after that driver changed the route and the fare at the end of the ride went up to rs. 381. No action taken by the ola company. There's no solution for this either. What if the person didn't had extra money? Fraud.

Ride CRN[protected]

I have paid for this ride twice.

1st transaction was by Debit Card. The bill amount ₹196/- was deducted from my card & showing payment towards Ola. But it was not reflecting in Ola payment status due to some technical failure. Same was informed to customer care on call during the ride, where the support executive advised me to pay in cash if payment status didn't refresh till end if ride. The amount under failed transaction was supposed to be refunded.

2nd transaction was made in cash ₹196/-.

I had raised request for refund for payment made by Debit Card. No response from Ola to this.
Ola Reference ticket :[protected]

I have been using ola post paid for quite some time, but now ola has started cheating their costumer, with a new kind of modus operandi... When ever we book a ride, they show a discount coupon and you go to apply the coupon, and coupon is applied successfully... But as soon as you reach the destination, you are shocked to find the fare without coupon. And when you complaint, they stick to their version that the fare was charged correctly... Let's see how long they cheat people like this...?

For an online ride driver collected 1500 extra cash amd cab was breakdown in between and also fare changed from 3500 to 4800

Raised number of complaint for same but still no responce and now ola is chasing o settle pending amount without adjustment.

Crn [protected]

I have booked an outstation ride (Crn [protected]) on monday but the end trip otp never populated in my app nor did i receive an sms about it. After multiple retries, i decide to cancel the booking and paid the driver via google pay. Now the driver was also unable to make any further rides and hence calls partner support. They simply complete the ride and deduct amount again from my ola money without even taking my consent. I spoke to the driver and there is no trace of the ride in his app.
How can ola have an authority to add a cancelled ride back and deduct amount from a customer's account without a consent. This is nothing but fraud. I then raise multiple tickets none of which have been resolved so far and i didn't even get a call back from ola. When i call your customer care number it is either busy or no one even responds. Your ola app doesn't show a customer care contact number even in your app.

I travelled on 9/8/2020 crn [protected] and i already made the payment in cash still i was getting charged of rs 2414 and i had made the payment on 7/9/2020 and still application was showing due of rs 2100 and i made that payment. But why i get charged twice.

Today at 11:46 am, i booked an ola from mira road to sunteck city odc, after 10 min, i got a message - cancellation fee 50 rs. I was waiting for driver then i call him, he said i cancel your trip, i asked why?, he disconnected my phone.
Hence i will not pay 50rs, this is the third time happening with me, if it continue then i have to go consumer court, i request you to take strict action against the driver.
Crn [protected]
Driver name : kamlesh tellu yadav
Grey wagonr

Dear team,

Today I just checked ola app for book ride, then there is some notification pop up that ur cancellation fees are pending. O am very shocked, why they charged fees which I never ever book ola cab. Cancellation fees are 5ors this is not big amount for me but I want to know why they charged wrongly? I want some strick action for doing this.

CRN :- [protected]

Regards
Kiran Mhatre
[protected]

Dear ola team
With reference to my family out of station visit on 03/09/2020 from orris carnation residency sector 85 gurgaon, haryana 122001 to bakerganj bareilly up 243003.

The cab was booked by my daughter ms. Farhat siddiqui through her mobile number, during the traveling in my family my wife, daughter and son was there.

This is to inform you that your dirver charged extra beyond the bill generated bill, driver ramveer singh (Mobile [protected]) veh number up 85bt0180 charged 1000 cash and all toll tax payment during the travel. When my family denied for payment driver misbehaved and harassed them mentally and physically.

Please find the bill invoice which we have received from side for your reference with complete details.

We have paid 4530

Extra cash 1000

Toll tax ………. You can check all toll charges as per your record from gurgaon to bareilly

Would request you please take the actions the legal action against the driver and refund my extra charged cash amount at the earliest to avoid any legal actions or lodge fir from my side.

If you have any clarification please feel free to call me on my mobile

Regards

Qamer siddiqui (Advocate)

Carnation residency sector 85 gurgaon

Mobile [protected]

My brand new iphone whose imei number is attached (Rs 64900/-) was stolen by one of the drivers from indore. I called the emergency number multiple times, just before the mobile was snatched.

The gps and ola app was remained turned on while being carried away by the driver and thus the last location of the incident could be tracked.

Soon after the incident, the mobile app associated with the number [protected] was also blocked so i could not retrieve the drivers number.

Eventually, i went to the police station but the officers asked me to lodge a complaint over the citizencop mobile app. But nothing happened. I also called ola customer support to report but they didn't even help me with crn number. After following for months i was given crn number and ola keep closing my complaint tickets stating that the issue was resolved. I followed up with ola for more details like driver's mobile number and cab number but ola support kept denying.

I just wanted all this information from ola to lodge my complaint with the police. After continuous efforts and month passed, ola gave me the car number saying that they will give the driver’s phone number only if the police official will call ola, which couldn't happen due to the long wait time after placing the call fom the other numbers.

I kept calling ola but no actions were taken against the driver.

Somehow, i got my mobile [protected] number re-issued by airtel. (This is the only positive thing that happened)

I only have my ola ride crn number [protected] and car’s number mp09ta8923. I also remember the driver’s name from his nameplate - subhash.

Because of the pandemic all customer support lines were shut and the local authorities who could trace the mobile by imei, their priority changed.

I have been surprised with what happened as i not only lost my hard-earned money but also my trust.

Please help me out or tell me to deal with this misfortune.

I took my last ride on 24 Aug and paid the driver in cash. After which I closed the app and never used it until rd Sept when I was trying to get a ride again. But I get a notification saying I’ve been getting charged for my postpaid(which I’ve never activated) since the last ride and the sum amount is 377/- along with the daily dues!! Then I kept getting notifications of them charging me daily and it reached 388/ today. I contact them and they get back to me after five to seven emails. And the response is “ we can’t validate this with our partners as 48 hrs has passed after the ride!!”” They expect me to pay 388/- just like that, because of some issue with their app, even after I always instantly completed all my payments soon after the rides!!

In this pandemic situation we driver patner risking our lives and driving and ola simply taking upto 40% of charge and customer support and staff i available to rectify our problems simply avoid our complaints through call support. I've all the records which i spoke to call support and not a single problem is rectify and no business is giving after investing lakhs of rupees in vehicle and can't even earning 500 for working more than ten hours in that 500 rupees how can we manage all the expensives and vehicl maintenance and emi challans punctures etc. So please help to out to lodge a complaint on ola services and uber also. Please help me out

On 04/09/2020 at 12.30 pm i started a journey from bangalore to kumbakonam in a sedan swift dezire. At the time of booking the app shows including all taxes the fare is only rs 8300 so i booked and the journey was good during the time when my destination came the driver gave end ride in her mobile and suddenly the app showed me that the fare is rs 10173. I was shocked and i don't want to argue with driver and i paid that price. Apart from this i also paid rs 800 tollfare and rs 400 road tax. Totally i paid around 11500 rs. When i came in other taxi without booking my price may only rs 9000. I paid 2000 rs extra. What a shame app.

I was not able to pay my dues due to kyc not done. I got a call from ola and they shared a payment link and I paid using that link. But dues are still not cleared and I have also written to ola they are now ignoring my queries.

Despite reaching out to ola team multiple times, this issue of mine has not reached a closure. This is regarding crn [protected].
I had booked an ola from patna airport to sitamarhi on 19th june 2020. Upon reaching there, i paid the driver via google pay. Later i realized that my account is ola postpaid and hence i was charged in ola postpaid as well i. E. Rs 4135. So, basically i paid the fare twice, once to the driver after he insisted to pay in cash+google pay and another to ola postpaid. When i tried contacting the driver, he was not reachable. Its been more than 2 months and the issue has not been resolved. Please resolve this asap.

I had booked a cab on 24th of august at 9 pm for my friend from bangalore airport to moodbidri (Manglore). I had to book as he cudnt get thru a cab n had arrived from malaysia. They reached at 4.40 am on 25th of august. Agter reaching driver asked him to pay rs. 15000 though my friend had to pay 9043 (Bill amount) + 700 (Toll charges). N after arguing, finally he took him rs. 13000 from my friend.
I complained to ola several times....

I paid Rs104 through online but driver didn't get it and my amount has been deducted from my account. Then I paid by cash.

I didn't get my refund till now.
There is no support available to resolve the issue.

Kindly, initiate the refund now.

Hi

For a ride from hotel Vijay Residency to Zone pharma medical store, I have been charged 98 rupees, 50 rupees more than the fare as well as the invoice I received for the same which is for 48 rupees.

I am attaching the invoice as well as a screenshot of the app stating the wrong amount and my deduction SMS for a larger amount actually deducted from my bank for the same.

On 31 july a customer booked a cab (Deepak crn[protected]
For a lady and told to drop at location and end trip and what amount will show i will pay via google pay, bill amount 1311 but wen i called customer he didn't picked my call so i complaint on ola app at 1.11 am of 1st august

Ola support team called me on 5th he told within 72 hour your problem will be solved

Again i call on 7th aug

But support team send msg that costumer did not book ride ticket no[protected]How is this possible)

I called on 11th, 14th, 19th, 21st, and last 25th

Every time support team giving 72 hour time

But today 1 call support team telling ur complain has dinied by seniors

Sir 1311 how will i get

My onwer hold my 3 day payment

Plzzz sir help me

For ola trip (Crn [protected]) payment made twice. Once to driver (Googlepay transaction id[protected] also to ola company during the trip (Phonepay transaction id - t2008101726046340023420). Raised complaint about same with ola to refund one of amount. Complaint is not entertained yet by company.