Ola Cabs / ANI Technologies Complaints & Reviews

I have been using ola for a very long time,
1. A person by the name of glenn was supposed to. Refund the money in the month of october 2019, it's still not come their driver took the otp started the trip and stopped without moving the can created a scene in the middle of the road and ola didn't give a #
2. Two days ago i took a ride by auto, the auto guy changed the route for no reason i had to pay 85 extra
3. Yesterday i paid 95 extra because the route kept changing so for a ride that cost 350 bucks i ended up paying 745 bucks

This are just 3 i should have a history of the refunds i requested, drivers pestering me and taking about their problems one driver told me that he is paid for diesel once a week and asked me to change from ola money to. Cash while on trip. This is customer harrassement.

Even if it is 143 bucks i would like it back from ola. The court cannot do anything. I as a citizen want to know which judge would be the first to being ola to justice and have ola compensate for the extra charges, arrogant drivers and their lying customer service agents like glenn.

We pay our taxes for the development of our country, don't think ola will let us reach there. Tax plus ride charges so where are we actually saving especially a middle class woman like me.

On 24th jan, 2020. I was in hurry to travel some where for that i was going to plan ola rentals cabs. During booking ola asked me to clear some 3114 inr.
To continue for the booking i have cleared my amount through post paid account.
Immediately at around 12: 00 am. I found that there was no trip.
Ola has unnecessary deducted the amount from me.
Accordingly i wrote to ola customer support.
They replied that there was some reversal of amount to my credit card which i have paid during my few past trip. That is why they have charged the amount from me. They also asked to provide credit card statement.
I have provided the same immediately for their reference.
There was no such reversal reflecting on my statement.
There after i have written several email. But they have not replied properly rather now they are completely denying to return the amount.

Also they are asking me to pay inr 3114 to ola money.

After several e mail. I have not received and positive response from ola team.

Ola support ticket no #[protected]

Kindly help me to get the amount return.
This is a complete customer harassment and fraud kind of activities.

I booked a cab around 20 minutes back on 5th february 2020 and the driver before reaching me e called me up and ask me the destination. He again called up again after some time to say that there was a lot of traffic on the road and he might take upto 12 minutes i agreed for the wait but 10 minutes later he cancelled
At this time he was quite near my home and i had already waited for him for 20 minutes and my program was ruined as i was quite late in reaching

I had booked and Ola cab on Saturday 1st Feb' 20 at 9:21 AM, waited for 20 mins and the driver did not come for pick up had to cancel and booked another cab. Here the driver asked for the destination and refused to come. I was charged a fee for for cancellation. Again I had booked another cab and the same problem happened  driver made me wait for 12 mins and was not moving to my pickup direction. 9:57 AM I booked another cab and again cancellation fee was charged to me. Finally after waiting from 9:21 AM I got a cab at 10:00 AM. I called the help line and wanted the fee to be waived. However the call executive Ms.Diana informed me that it is not possible since she can only issue me voucher. I wanted to speak to a Manager as I thought this charge is not valid and they refused saying there is no Manager. A call back was arranged with in 4 hrs however I received a call call back on Tuesday dated 4th Feb' 20. and it was not a manager it was a floor supervisor.
Ola is cheating people by charging them wrongly  and then issuing vouchers so that the money is again used for its services.
Also being a service driven company they should maintain proper turn around time for customer complaints. Since I am paying for my service availed. In this case I had to call back to see why they have not reacted or contacted me on the complaint I have raised.
The support executive who called by the name Sandesh is also just not customer  friendly nor has the efficiency to handle customers.

Respected staff of ola cab.. I don't know why there is showing sudden blocking of my account since from 6 months or more... Please help to renewal of ola cab account.. Whenever i try to login through my phone number a dialog box of blocked account just appear.. Its been from 6 months or more... And this blocking of my account is creating a problem for me.. Kindly try to resolve this problem as fast as possible...

I took out station cab from delhi to chandigarh on 6th january. After completion of trip driver took 1500 extra (Apart from the bill which was 2986) forcefully. After several complaints ola decided to give it back to me, which i never received. I agree to receive money in my ola account but seems like they don’t care at all. I suggest everyone reading this never hire ola.

Hi,

This happened 2 years in 2017 back where i booked a ola auto and paid full in cash rupees 234 to the driver as per his request which wasn't updated in their system i informed ola then in a week time, now from last 4 months i am getting continuous messages from ola to make that payment.
Reached ola support (Crn number [protected]) (Tickets[protected],[protected] but i didn't find any help, the are just replying to pay. To my surprise today (03/02/2020) back they tripled the charges and sent a message to me to pay rupees 724.
I clearly told ola support a lot of times through mail, check with the auto driver for which they simply denied and saying the don't have the data of that, but asking me to pay. Here my question is if i don't pay in cash or online why would auto driver leave me that day, for this question ola support don't have any answer. Paying rupees 234 won't be a problem for me but i am not ready to pay for which i have paid earlier, i conveyed same multiple times through mail to ola support. Irony is that they are also not looking at the payment history of customer as i don't have any due for prior rides.
Worst support from ola, please resolve this and stop the messages asap.

We have travelled by Ola auto vide txn no
CRN [protected]
Today i.e.03.02.2020 from S P Office Gwalior to Madhavganj Gwalior, at the time of booking app shows bill for RS 68/ but inspite of telling to driver for root, he ride for long root resulted higher charges for RS 81/ means RS 13/ was charged higher and while telling to him for excess charges he refused and we were compelled to pay RS 81/ instead of RS. 68/
Kindly make an arrangement for refunding of RS 13/
K L VADHWANi
[protected]
[protected]

Fraud done by ola. They have fraudulently deducted rs 3005 from my bank account instead of rs 819, while i was paying their bill online. Upon complaints, they apologised over mail, and assured me to refund back my money. But instead of refunding, their so called ' legal department' constantly calling me and harassing me in the name of legal action, despite knowing the fact fact that they have agreed to pay me back my money.

On25th jan2020 ola cab was booked from dhaula kuan delhi to surya nagar. Driver was given the call. The driver name was sidharth sajawan, he did not come to pickuprather he said that ihave tipick up some other passenger. He informed later hewill go via isbt along with tee said passenger. He later cancelled the booking. On fresh booking of ola cab iwas asked to pay rs 50/=forthe cancelatio charges. Undersignad did not book olacab rather came by other means. Since cancellation was not by undersigned hence the charges shown as outstandingmay please waived &action may please be taken against the driver.
A l grover
Vetern defence officer &senior citizen

I am writing this complaint against one of the most popular corporations, i. E. Ola drive. I booked a self driven rental car from ola drive (Booking id[protected]. When i went to the pickup station of ola drive located on the p3 parking of forum mall, hosur road, bangalore. There was no one at the station desk. On searching for the ola executive, i saw him sleeping in a ola rental car with ignition and air conditioner on (Attaching the video that i captured). Therefore, i woke him up and asked him to deliver my rental car. During the pickup of the car, the fuel meter reading of the car was below 20%. I got the car refuelled with diesel worth rs. 400 after pickup. After driving around 60km in a traffic congested city like bangalore, the fuel meter reading indicated 25% fuel. However, the ola station executive entered 20% meter reading while dropping off my car. On presenting the bill for reimbursement of rs. 400 bearing the vehicle registration no., the ola team reimbursed me with rs. 254. If the ola executive is consuming the fuel for his convenience of sleeping in the car with ignition and air conditioner on, are we supposed to bear with the fuel consumption amount? I kindly request to take a necessary strict action towards ola drive and reimburse my remaining amount along with the compensation as applicable.

Respected authority,
I am a resident of kundli, sonipat, haryana.
I am using you cab services from last 3 months, and i am highly disappointed. Your cab drivers deny to provide me with local rides. I am a girl, and i thought that your cabs are the most protective mean of transportation. Whenever i book any cab, your cab drivers simple deny to come. There are so many families out here who don't want their girl child to travel in public transports and they all including my family trust your agency. I don't know why are you even providing cab facility in my area if i can't use it.

I kindly request you to find a solution for this.

Thankyou.

Took auto ride on 11/nov/2019 using ola app, driver name was mazhar khan at 8:45 am, ride was completed at 9:46 am. I paid the amount of rs. 399 in cash to the driver (Crn [protected]). However, i received a mail at 11:02 am from ola money postpaid (Transaction id, eipk-aiou-brft) that rs 399 paid via ola postpaid which i didn't even activate.

How ola money got activated when i did not activate it?
How ola driver (Mazhar khan) did not know that the payment was made via ola postpaid? (Usually when the ride ends the driver gets notification if the money is paid by any other mode than cash)
Why did he asked for cash then?
So either the ola drivers are cheating or ola is cheating its loyal customers.

Now ola is harassing me daily by continuously calling and sending messages of legal action. Kindly look into the matter as soon as possible.

Hi team,
This is about my journey from delhi to agra by a maruti swift car on 25th of january 2020. My estimated fare was around 2025 after applying a promo code successfully. During the trip i paid all of the toll charges which include return toll which i don't want to pay but driver forced me to pay which is pathetic. After that when i reached my destination with in time and with same kms mentioned in app it shows 1000rs more than that of the estimated fare.
After complaint about the same customer care executive told me that the amount will be refunded to you asap but nothing is updated after 4 days.
I called today to ola like yesterday and get the same answer of forwarding your complaint on high priority which is actually very low.

Regards
Kushagra srivastava

Crn: [protected]
Driver: mohd sharukh ([protected])

Agreed fare during booking (After ₹205/- discount coupon) = around ₹340/-
Driver changed destination away from chosen destination
Bill on app before ending trip = ₹708/-
Paid ₹710/- in cash
Driver did not end trip after dropping me
Final bill after discount coupon and wrong destination = ₹643/-

Ola have charged 2134 more in my outstation ride and they have agreed that have charged extra cash and will refund extra cash. I am waiting my extra money since last four but not received any refund. However, i have received false commitments from ola support like your refund will complete in 72 hours. I have send many emails to ola support but not received any response from them. Ideally, in service industry i would expect sla to resolve client issue.

Atleast a pregnant woman should be dealt with respect. Having said this, i would like to share a horrible experience with one of the cab driver. As my wife is pregnant and the route in which the cab driver opted has many path holes, i requested him to go through main road. He didn't listen to our words and inturn shouted at us with abusive language. Even OLA customer care couldn't do anything.I am not sure how to punish the culprit.Now may be my wife, in the future many other pregnant women has to face this.

I would like to lodge a complaint about raju perumandla for his irresponsible behaviour at miyapur metro station. When we approached him over phone to get the auto driver details in whose auto our gold ornaments were missed, he was reckless and replied that he was on leave. We even insisted him that a complaint would be lodged against him in consumer court and he didnt care. He has to be punished for his irresponsible behaviour so that others won't end up with same fate.

I am very upset with the kind of services ola is providing. I did not opt for postpaid services from ola but they gave me this silly service without asking me or without my concern. Always i paid for my rides immediately after taking it but in the month of november i don't know why this postpaid facility opens for my account and the money which i paid for my rides was gone automatically in my ola wallet (For which i am not aware of that time). Then after someday i received a call from their customer service that my amount is due with ola. And i got shocked to know about it. Immediately after which i called up customer service number and raised this issue to them and then they start forwarding my call from one department to another department but nobody gave me any clarification for the same. I asked them to share my account statement as well for which the amount was due but as usual they ignored my request and start sending me messages on daily basis for the due which was never pending from my side and told them to deduct the same from your ola wallet but they denied to do so as well.

Can you please help me in this matter as i am very pissed off with this behavior from ola and wants to get rid of it quickly.

Taruna

Team,

So far i'm not received any update for below mail communication, And the same time i have called to customer care team thrice in last one month and explained my issue, they told will raise the complained and you will get the sms in another 10 mins,

Nothing Happend, Simple diverting the calls . But ( Complaint number is not coming ) Daily i'm getting SMS for repayment

Please do the needful @ the earliest .

Thanks, Ananth

On 1/19/20, Arun (Ola Money) wrote:
##- Please type your reply above this line -##

Your request[protected] has been updated. To add additional comments, reply
to this email.
[protected][protected]------

Arun, Jan 19, 20:58 IST

Hello Ananth,

Greetings for the day!

We understand your concern and we also regret the inconvenience caused in
this regards.

Please be informed that we have forwarded this issue to our team and you
will get an update on the same at the earliest.

We appreciate your patience in this regards.

We value your business with us, please write to us for any further queries.

Regards,
Team OlaMoney

[protected][protected]------

Ananth Padmanabhan, Jan 19, 18:29 IST

Hi team,

I'm not using OLA Post paid payment till the date, Could please let
me know the details, when i used postpaid payment during my travel.

Thanks, Ananth

[protected][protected]
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