Ola Cabs / ANI Technologies Complaints & Reviews

Hi team,
This is about my journey from delhi to agra by a maruti swift car on 25th of january 2020. My estimated fare was around 2025 after applying a promo code successfully. During the trip i paid all of the toll charges which include return toll which i don't want to pay but driver forced me to pay which is pathetic. After that when i reached my destination with in time and with same kms mentioned in app it shows 1000rs more than that of the estimated fare.
After complaint about the same customer care executive told me that the amount will be refunded to you asap but nothing is updated after 4 days.
I called today to ola like yesterday and get the same answer of forwarding your complaint on high priority which is actually very low.

Regards
Kushagra srivastava

Crn: [protected]
Driver: mohd sharukh ([protected])

Agreed fare during booking (After ₹205/- discount coupon) = around ₹340/-
Driver changed destination away from chosen destination
Bill on app before ending trip = ₹708/-
Paid ₹710/- in cash
Driver did not end trip after dropping me
Final bill after discount coupon and wrong destination = ₹643/-

Ola have charged 2134 more in my outstation ride and they have agreed that have charged extra cash and will refund extra cash. I am waiting my extra money since last four but not received any refund. However, i have received false commitments from ola support like your refund will complete in 72 hours. I have send many emails to ola support but not received any response from them. Ideally, in service industry i would expect sla to resolve client issue.

Atleast a pregnant woman should be dealt with respect. Having said this, i would like to share a horrible experience with one of the cab driver. As my wife is pregnant and the route in which the cab driver opted has many path holes, i requested him to go through main road. He didn't listen to our words and inturn shouted at us with abusive language. Even OLA customer care couldn't do anything.I am not sure how to punish the culprit.Now may be my wife, in the future many other pregnant women has to face this.

I would like to lodge a complaint about raju perumandla for his irresponsible behaviour at miyapur metro station. When we approached him over phone to get the auto driver details in whose auto our gold ornaments were missed, he was reckless and replied that he was on leave. We even insisted him that a complaint would be lodged against him in consumer court and he didnt care. He has to be punished for his irresponsible behaviour so that others won't end up with same fate.

I am very upset with the kind of services ola is providing. I did not opt for postpaid services from ola but they gave me this silly service without asking me or without my concern. Always i paid for my rides immediately after taking it but in the month of november i don't know why this postpaid facility opens for my account and the money which i paid for my rides was gone automatically in my ola wallet (For which i am not aware of that time). Then after someday i received a call from their customer service that my amount is due with ola. And i got shocked to know about it. Immediately after which i called up customer service number and raised this issue to them and then they start forwarding my call from one department to another department but nobody gave me any clarification for the same. I asked them to share my account statement as well for which the amount was due but as usual they ignored my request and start sending me messages on daily basis for the due which was never pending from my side and told them to deduct the same from your ola wallet but they denied to do so as well.

Can you please help me in this matter as i am very pissed off with this behavior from ola and wants to get rid of it quickly.

Taruna

Team,

So far i'm not received any update for below mail communication, And the same time i have called to customer care team thrice in last one month and explained my issue, they told will raise the complained and you will get the sms in another 10 mins,

Nothing Happend, Simple diverting the calls . But ( Complaint number is not coming ) Daily i'm getting SMS for repayment

Please do the needful @ the earliest .

Thanks, Ananth

On 1/19/20, Arun (Ola Money) wrote:
##- Please type your reply above this line -##

Your request[protected] has been updated. To add additional comments, reply
to this email.
[protected][protected]------

Arun, Jan 19, 20:58 IST

Hello Ananth,

Greetings for the day!

We understand your concern and we also regret the inconvenience caused in
this regards.

Please be informed that we have forwarded this issue to our team and you
will get an update on the same at the earliest.

We appreciate your patience in this regards.

We value your business with us, please write to us for any further queries.

Regards,
Team OlaMoney

[protected][protected]------

Ananth Padmanabhan, Jan 19, 18:29 IST

Hi team,

I'm not using OLA Post paid payment till the date, Could please let
me know the details, when i used postpaid payment during my travel.

Thanks, Ananth

[protected][protected]
This email is a service from OMPP ED.









[YD635W-EXG7]

Ola — kyc process

1 review
India
Jayashr99640731 on jan 26, 2020
Submit a complaint
I added ola money in wallet for which i was not promptedlease resolve the issue and enable me to use my ola money. Issue ticket id 2378307
However when i tried to use money, i was prompted for ky for which i had to upload sensitive documents as pan details, aadhaar card and selfie picture. The wort and not unsafe part is that the original documents o the above need to be verified by a cab driver. Which i am not wiling
Please resolve this issue and ask ola to refund my money

I added ola money in wallet for which i was not promptedlease resolve the issue and enable me to use my ola money
However when i tried to use money, i was prompted for ky for which i had to upload sensitive documents as pan details, aadhaar card and selfie picture. The wort and not unsafe part is that the original documents o the above need to be verified by a cab driver. Which i am not wiling
Please resolve this issue and ask...

Crn [protected]

Ola is charging me twice.
I already paid the amount to driver as cash.
But again ola generated bill and asking me to pay ola postpaid amount. Also their customer service support is behaving rude and they say go and complaint and they don't bother about any consumer complaints.

Requesting you to take necessary action and also get a compensation for not responding to customer properly and wasting time and efforts.

I have had issues with ola for a very long time, due to the market monopoly o[censored]ber and ola i am forced to use their service reluctantly, there is always the odd ball but off late they have been regular and consistent.

Either the driver falls asleep behind the wheel, or they argue that they need cash so i would have to change the payment mode, some have even gone the extent of asking for cash to start of the day regardless i have paid the bill and when ever i complain ola about this i get the same # response.

These services have no accountability and they end up turning a trivial thing as taking a ride from point a to point b so stressful and infuriating.

If there were more such services i would have never looked their way, uber is still better as they have an option to get in touch with the support service and they seem to respond accordingly whereas ola is the worst piece of service i have ever seen.

Aaj me aai sathi dombivali te mulund ola book keli. Mazya ola prepaid account la rs. 32/- shillak hote. Ani maze ola post paid account pan aahe.
Tumcha driver shushil kumar yane mazya kadun rs. 321/- caash ghetali ani ola post paid madhun suddha paise cut zale. Means maze double paise gele. Tenvha tumhi verify karun mazya account la rs. 321/- parat jama karave.

The ola driver wanted rs 300 as state tax. I denied to pay without receipt (As reimbursement is not processed without receipt). The driver said he had paid for a monthly/yearly tax and cannot give receipt for individual ride. The cab driver calls ola support team. A lady support member on phone, stresses him to somehow get the money from me without producing receipt. I called ola customer support, but they were of no help. Later, i wrote email to ola customer support, and they suggested me to directly pay such taxes to respective authorities. So, here is the contradiction: in one hand they are telling the driver to collect state/road tax money even without producing receipt; and on the other hand telling the customer to pay directly to tax authorities who would give me receipt. Anyway, the receipt is yet to receive.

Also, they have charged me insurance of rs 99, which i never opted. Maybe they have checked this option by default in order to trap the customers who are booking in a haste. Therefore, this option should be unchecked in the default setting, and ola should refund those who claim that they did not opt it by themselves (Including myself).

Name : prasad b
E mail : [protected]@gmail.com
Ola crn number : [protected]
I took a ola auto on 23/01/2020 from bilekahalli to chikkakamanahalli i was admitted to hospital due to minor surgery i discharged and i took ola auto the driver behaviour was very rude he was speaking like rowdy very forceful he come to my place to pickup me and he took very long way and traffic way it’s almost take 45 min to reach home i told before shortest signal free way to reach home but he is did not take my advice and he dropped me at the location which is 200 meter far from my house i requested to him drop near my house because i couldn’t walk due to surgery but he did not, and he asked 40 rs extra for returning alone, and i paid extra also. For humanity purpose he could have drop to near my house than i would have pay extra 50 rs to him. But he was very cruel like rowdy’s. I am requesting to ola remove this kind of persons in public transports. Who don’t know the value of humanity, unprofessional stupid’s. Please take a necessary action on ola auto driver.

Thank you

Ola is threatening me everyday, recently a person ashok mittal who claims to be a legal lawyer from ola says to pay outstanding in a shouting way else he is going to send legal notice in a very bad tone. This way he is harassing me by number of calls in every 2 hrs. I would ask them who took my approval to enable ola postpaid when i had corporate ola plan from company side, my company auto paid the bills. But unnecessary ola postpaid auto enabled ruined my account. They made bills of[protected]rs in ola postpaid and now they continuously harassing me mentally and misbehaving in odd hours. Even though i requested them not to call in working hours when i was in meeting but that stupid person (Ashok mittal) shouted me to take 2 mins and pay outstanding first which is full of harassment and misbehaviour. I would like to complaint against ola that are provoking and harassing me. I have recorded calls and sms which are nothing but harassing me everyday.

I had two ola account with my two different mobile numbers. I surrender one account where my kyc was complete as the other account has ₹900 in ola money.co. Has deactivated ola money wallet for my account where ₹900 balance is there. I would like to complete kyc in this account so that i can use my ola money. Its been more than 2 months to e-mail ola multiple times for the issue but neither they are resolving it nor they are giving me any option to get/use my ola money balance.

Hi, i have booked cab from manikonda hyderabad to king koti.. Around 15 km. At a cost of rs 183. 2 drivers called me and cancelled the cab post knowing the drop location. Later i called customer care who couldn't help me but offering a booking with 280rs for same location.

Cab no. Ts ub 5749
Driver name: hanna goud y

Another driver cab no. Ts 08ud0809
Complaint: violation of the police cite section 178 (3) of the motor vehicles act

I called mer care and they told they can book a cab for me and i need to pay now 283 rs. And the agent said she will log a complaint but she refused to provide a complaint no.

Sir/ma'am, pease the public and save their valuable time. Plzzzzz

The driver was very rude in talking. We booked the ola and he was already on a ride and he took our booking when he already knew that he will be half an hour late to reach the location which the host wanted. But he did not cancel from his side and insisted the host to cancel the ride. He is asking us to wait for half an hour and he is not cancelling from his side. The map located his ola ride would reach in few min that's the reason the host booked it. However if he knew he is going to be half an hour late then either she should not have booked the ride or he should have said I will cancel you can take another ride. Instead he is so rude in asking us to wait for half an hour and said do what so ever you want to do. Eventually he has charged me 50 rupees and I am supposed to pay in my next ride. My issue is the behaviour of the driver and his attitude for the host that gets his ride. He should understand next time he will get his ride based on his behaviour if he can't get the needs of the host how could some one book his ride. It is really saddening to see humans can't understand the other humans needs while he is being payed for it. We were not his friends so as to speak in such a unreasonable manner. Absolutely no respect.

On 21 january 2020, my trip no. Is crn [protected]. I ride from my home to airport delhi. There is no toll lies in between my way. On my way, they took a wrong turn from my way which leads to toll. And ask me to pay to them at toll and ola include tolls in my fare charges and parking also. There is no parking charges at drop site in airport. He took advantages of my innocence and mislead my way.
Estimated charge is :rs.275
Charged : rs.605 + 250 toll (What he said to me to be paid by guest itself).

I want you to refunded my extra cash and take a proper action against the driver.

My tel no is [protected]
I took a ride and the bill came to rs 69
I told the auto driver to debit it to my wallet which has a credit balance of rs 1000.
He did that and i got a message it has been deducted from my wallet account and now the balance is rs 931
Yesterday i got a message saying rs 69 is due from me and i will have to penal interest if i don’t pay immediately
To me this is double charging amounting to cheating the customer
Pl ask ola to clarify
Regards
Vtmoorthy
[protected]