Ola Cabs / ANI Technologies Complaints & Reviews

I payed cash to driver..my account is in pending still

I've booked a trip on 24th of this month and paid amount ₹229 to the driver after the trip ended.
But still it is showing pending amount in my ola account, and due to which I'm unable to use the app anymore. On writting to support team they're saying an extra amount given can't be refunded. Seriously? They are acting so dumb. Looks like they have not understood the issue.
It's the trip amount which I've paid him after the ride ended. So pathetic!! Worst experience ever!!
How can someone be so irresponsible towards the customer.
I've given the driver's number shared screenshots too but no proper response.
Can you please look into it and take proper action to resolve my issue.

I booked an OLA CAB on 01.02.2023 at 11 pm from Nagpur Airport vide CRN[protected]. Driver asked 2 times fare as shown in OLA app while booking. I not agreed with driver for 2 times fare and the driver cancelled the ride and OLA App shown Rs. 50/- as cancellation fee. When I complained on OLA App, the message shown "Driver will be warned and you will not charge any cancellation fee. On 30.04.2023, I booked an OLA CAB to Itwari Railway station vide and driver charged me Rs. 409/- (including Rs. 50/- cancellation fee for previous ride). Please refund the amount in OLA money account or provide discount voucher for next ride.

This is regarding the ride that I took on the night of 23.04.2023 from Urbana tower 4 to Howrah Railway Station. The ride details are CRN [protected]. The fare was around Rs. 193 & I confirmed the ride. The driver on arrival refused to take the fare through Ola Money and informed me he will not go there in less than Rs 300 and that too, on the payment being directly made to him through cash or UPI. As I was in a rush and did not have many options, I agreed to his demands. But while taking the ride, I noticed that I was not able to change the payment mode from Ola Money to cash.
On arriving at the station, I tried explaining the issue to the driver but he was adamant that he had told me about the conditions beforehand only. So I had to pay him another Rs. 300 through UPI for the same ride for which I was charged Rs 193 on Ola Money.
So technically, I was charged for the same ride twice, which is why I am writing this mail to you. Hope you can help and cancel the fare that is charged to me on Ola money as that is clearly unreasonable, charging me twice for the same ride.

Hi Team,

This is related to the ticket#[protected], raised for the issue during one of the outstation Ola ride.

I haven't received any revert on this from ola even after multiple follow ups and reaching out to support team.

Had a Terrible and helpless situation
Booked a cab from Hyderabad airport to the city for my elderly parents . Quoted fare was Rs.682. The driver intentionally took a long route and had the audacity to display the amount he typed (Rs.1300) using some other app to my parents. My parents being not so technologically sound and Naive had paid the amount he demanded. Pls look into this and do the needful
CRN : [protected]
Driver name : Srinivas Naik
Car Number : TS09UA8470

I paid through UPI but drive said my payment is showing pending and I have to pay in cash the whole amount.
Now I am trying to contact ola but no one is resolving my issue

Ola drivers are very rude very bad. First of all u will never find cabs. Specifically at night time. When they do give cabs, they show very long wait time and after u wait, the drivers will cancel! I[censored] Do get on a cab, the drivers will not put on AC. They will misbehave, even if they know the correct route, if the GPS doesn't show the right way, they will blindly follow the wrong GPS route and take u round n round unnecessarily. They will become agressive and unsafe. Worst is, i[censored] complain, the customer care or the company will never even respond, forget taking any actions on the drivers!

This is for CRN[protected]
The mode of payment for my ride was Phonepe. However, the driver requested cash so I did not make online payment till the ride ended and then paid the driver Rs. 870 in cash.

Now, my app is showing the payment as pending and after raising the customer support ticket #[protected] the support executive was very unhelpful and refused to even provide the driver details or ask the driver for any confirmation.

I was able to reach the driver who told me he called and talked to the customer support team that he took the money from me.

Please resolve this issue. I can share the driver contact details and an Ola representative can themselves confirm the same with the driver.

Ola cab drive demand extra charge ola cab app 283 rupees but driver ask 500 rupees and not online only cash I paid to 500 rupees cash payment please solve the problem refund by money

I am using Ola for lots of time and paid lots of cab charges. Now just for Rs.288 unable to clear the dues. Tried all the options with app and online. It doesnt go to next payment page ta all. Requested Ola support too. No resolution yet to clear the dues. Already late fees are getting added. Now after mailing they just waived the late fees for few days alone. Again it's going to get added in next 2 days. But getting multiple calls continuously...

Blacklist this cab and cab driver as he is taking money In cash from customers and then not updating in Ola app. And ola is not supporting to customers in cash payment.

Yesterday evening i booked a ola auto and in the end of the ride i paid the driver directly to his phonepe account, but in ola app it shows the amount is outstanding and i am unable to book any other rides . Please resolve my issue .

I have booked Ola auto Today morning around 8.30 from maredpally to saibaba nagar dammaiguda and my booking details are CRN [protected] I have paid in cash but it still showing outstanding balance in my Ola app for Rs.228

I have paid my fare in cash still it is showing pending.

The vehicle was different from that was mentioned in the Ola app in my mobile. But the driver accepted the OTP and it was validated too.

The driver refused to go through other arterial road and avoid using Sea link wherin I wanted to avoid paying toll. He said going in the way I said would entail him delay and asked me to get down half the way if I insist going through Mahim / Sidhi Vinayak.

The cop nearby was called into resolve and it was found that the vehicle was running without valid permit for the last 2 years. Not sure how the permits are not verified by Ola. The police requested me to get down and took the vehicle under their custody.

Vehicles are generally in a very shabby condition and running condition is very bad. I am surprised that Ola does not inspect the vehicles. Last week the driver took more than 75 minutes which he could have covered in 45 to 55 mins since the Gear box was not in good condition.

For Every ride Ola claims that the proposed ride is the last ride and the vehicle is clean and driver is well protected with Masks.

10 days back, due to Ola's technical problem, two vehicles were booked and on had to be cancelled and I had to pay the cancellation charges from my pocket for the technical deficiency of Ola.

In coimbatore, Ola auto rickshaw bookings are cancelled if we refuse to pay a fixed amount more than the one referred in the Ola app.

Looks like Ola is losing the control on the operations and they are interested in the commission they earn from the trips.

My last ride Perungalathur to thiruvallur amount 1581rs cash paid to driver personal Gpay.But still showing payment pending due. Please clear my due.

I booked a ride for my relatives (new in city)and the cost it was showing on the app was 250.When the driver got the hint that they were new in city, he took a longer route and kept driving them for an hour and charged them 400 without any reason.I registered a complaint against him and received a message that 150 rupees will be transferred in my account in 10 buisness days.Its been more than a month and no amount has been received.I called customer care but no one response.I called nodal officer and he said he could not help me and gave me number for support but that number is always busy busy busy.I have e-mailed to ola but no one responded.Just think how much they would have scamed people who are new in city and don't know about routes and places.First show less amount on app and then charge them much more than it for no reason.

Respected Directors : Ola Cabs,
I am a educationist and ethical village farmer. I and family use Ola cab occasionally when we travel to cities. I always pay auto or taxi ride by our google pay or cash. On all rides, we have paid our ride amount as soon as we got down. As we use ola cabs occasionally, we have no idea absolutely have no idea about ola postpaid services. We make sure that our ride payments are done imm after each ride and the drivers have received it by cask or google-pay. The last ola ride was used in Feb. But now all of a sudden we are getting text messages and continuous call from ola (2-3 calls a day) to clear dues -Rs. 72. The call seems to be a call-center male and female who talks in very unprofessional language. This is highly unacceptable way of doing business. We are using Ola app for many years and we considered Ola as a professional and ethical company. But this modus operandi of the company is unethical and illegal. We are sent some online link to pay due which are not responsible. We are also not sure whether the calls received from various numbers is from OLA company or by some fraudster. My mobile number is[protected]

This is with response to wrongful billing for my ride.I had booked an ola auto from x school Kalyan to "Y"for which fare shown was 104 rs.I was dropped at that location.Some time later, extra 76 rs is automatically deducted from my Paytm wallet and dropped destination I showing as ambernath.
I spoke to customer care who was impatient and created a ticket for it.Immediately, the query was displayed as resolved.Higher fare coz it's estimated and not actual shown as reason.But that was not even my drop off location.My ola account has also been blocked so I can't raise the same issue again.
You need to look into the ethical conduct of the driver who conned me or the unsympathetic attitude of your customer care or maybe an app error.After raising multiple complaints via email to [protected]@olacabs.com, nodal.[protected]@olacabs.com I m only receiving multiple new ticket numbers with sequential query closed automated responses.It's disheartening to see how we are not protected by authorities and this brazen attitude of block account of whoever complaints is being adopted.It's hampering travelling and the response received from ola is nil.