Ola Cabs / ANI Technologies Complaints & Reviews

Ola charged twice for a ride and not resolving my issue. Rs 1383 was taken by driver through Phone Pe and then again billed Rs 1156 in Ola postpaid. Customer care is not much supportive and have to explain the concern again and again.
Even Ola at last asked for Account details to refund the extra amount paid by me once I provided the proof, but I haven't received any refund and it has been almost 2 weeks. Neither did I received any confirmation that Ola has processed the refund. Ola is also not replying to my follow up mails.
Attached screenshot of the last mail from Ola and the Driver to scammed us.

Please respond and help, else I have to at last uninstall and leave Ola, and will ask everyone I know to do the same.

Sir Maine company mein Kai bar call kiya hun fir bhi Mera abhi tak solve Nahin hua hai bataiye aap main Kya Karun

I have taken Ride on 13 January 2023 And payment made by Cash, But now in the Ola app the payment is showing pending and i m not able to book a ride.
Please check and rectify the issue

Regards
Prasanna P
[protected]

Fri, Jan 13, 09:03 PM₹53
Auto•CRN [protected]
Driver Pic

2HQ6+7FR, Ramakrishna Gardens, Nethaji Nagar, M S R Nagar, Devasandra Layout, Bengaluru, Karnataka 560054, India

MS Complex, Dr.Ambedkar Nagar, Yeswanthpur, Bengaluru

I took a trip on 23/05/22 where my booking amount was 273/- but Ila money charged me 440/- instead. I immediately raised a complaint but have only got baseless response from the team. They have for a while been threatening me with legal action & that all this is affecting my CIBIL score as well. To settle this I sent them a legal notice but they failed to respond to that as well. I am now working on my filing my case in the consumer court this week

I was overcharged for a trip dated 23/05/22 where booking amount was 273/- but Ila money charged me 440/- instead. I raised a complaint immediately but Ola has repeatedly ignored my complaint n concerns & are now harassing me with legal action also affecting my CIBIL score. I sent them a legal notice but they have failed to respond to that as well.

Hi,
This is G HARSHAVARDHAN, I have made a complaint to the concern Ola team that the travel done by me and the driver forced to pay the amount in cash and he took out the cash and the same was updated to the concern team. But till now I haven’t received any response from them and they kept my PAN Card in block and due to this my credit score was effecting. Even though I conveyed the same thing in phone call but they haven’t took any action regarding this. Please do the need full

Thanks & Regards
HARSHAVARDHAN

There are unwanted calls from the name of Ola after blocking also many calls are coming from different numbers.

Your request[protected] has been updated. To add additional comments, reply to this email.


Manasa A (OMPP ED)

Dec 18, 2022, 11:54 GMT+5:30
Hello Jacob Dinesh,

Greetings of the day!

We understand your concern with regards to OlaCabs and regret the inconvenience caused.

Please be assured that, we have escalated your concern with the Ola Cabs team on high priority, they will be helping you to address this issue.

We value your business with us.

Regards,
Ola Financial Services

Jacob Dinesh

Dec 18, 2022, 08:19 GMT+5:30

This is a follow-up to your previous request #4988239 "Re: Payment of Rs. 910.0 fo..."

Hi..

Not able to use the coupon no for 2nd time, yesterday it accepted today not

Pl check and revert

Regards

Jacob

I raised a ticket for "outstation ride the driver entered incorrect odometer reading" on 30 DEC 2022. Ola responded to provide a refund of 14772. After that, they are not responding to my emails or calls. The customer care executive also cut my call while the conversation was going on.
The ticket number is #[protected]. The ola is doing a fraud here. First, charging a huge bill for the ride and then giving a false promise to refund the money. After, the frequent follow up still not giving proper response. Very disappointing.

Unnecessary ola postpaid auto enabled ruined my account, which I never wanted- on phone number [protected].

They did not have option in software to Deactivate also Post Paid.

Daily in and out, misbehaving calls in odd hours which are threatening to disrepute by downgrading Cibil scores, or send police to house or take neighbours sign if not at Home.

This isso so very very uike OLA.

Shame on OLA. Shame on Bhavish and Team.

Kindly penalise OLA severely and order to refrain from such anti customer tactics.

We were about to travel to Yashoda hospitals on urgency. Auto arrived but rejected to drive us to Yashoda secundrabad, just it was post paid. I was wondering what is the problem and how old manages these auto men. We were really in emergency.
Kindly take stringent action against this auto person Auto number TS12UB0661
Take stringent action

Sitaram

Booked an ola auto ride 8/1/2021, driver called via ola for 135 rs. and asked for extra cash only then he will come, I said okay, after completing ride I paid 150 rs.bit in app it is not updated, I am unable to book another ride, ola resolve this, I am experiencing such issue 3rd time from ola

Rash driving by driver. He hit my car in back, after taking side to talk he argued with me, got physical and abusing words

I, Kailash chandra Sharma, booked a ride on 29.09.2021 and the total bill for the ride was 222/- and i have paid the same in cash. But later when I was booking another ride I came to know that the earlier bill of Rs.222/- which I have paid in cash is showing due. I informed the same to the customer care through email on 24.11.2021 against which I received a call from OLA that they will rectify the mistake in the app. But now more than one year later also the Bill of Rs.222/- is showing due in the App. And that is the reason I am unable to use the app for booking ride.

Hence I request the authority to take action against OLA for deficiency in Service and direct the OLA to rectify the mistake and clear the same.

Regards

Kailash Chandra Sharma
[protected]
[protected]

I already paid through phonepe to driver's account but it shows pending

Ola Cabs as been calling to ask for outstanding dues for a service that i use when i travel to the city in which they operate. I pay the driver on a proper QR code or in Cash or gpay and yet i suddenly start getting calls saying i have outstanding due and topped up with late fees.

the kind of response on phone support is "Ma'am we will send you a link...u just need to click on that and the back end team will know that there is a technical problem because of which they will put a stop to the outstanding dues..."

when i get this email it states a support email id. What a joke. Everytime i write to them...new tickets get genrated, ppl call back saying that will have someone else call me and then mark resolve to the ticket then and send confirmation which they have done by mere acknowledging that call in return of the email. Ridiculous.

even in this forum for similar complaints... same kind of behaviour.

ticket number[protected]

this is a full blown scam why should i pay for a service i have already paid for when i finished my ride.

more so! the agent calls only to tell you that dues are 30 days up so he cant do anything and that i should have called 30 days time frame. I don't live in the city i used the service... i delete the app and didn't even have the knowledge that i am being wrongly charged

Sir I have a car up16et5909 my car toggle button on / off i press button apply then I show sever error outstation audit is pending I tell problem customer care but he is denied and tell me wait long time I have all india permit car i didn't receive 2 month outstation ride I have many problems face and I tell I want to talk your superior but customer care can't talk superior plz solve my problem I have many problems face & money problem

I had a ride with Ola on 30.11.2022 from airport. Amount charged ( Rs 1609/-) instead of Rs 922/- which was the fare estimate when we checked. After many emails and calls explaining the issue Ola has been refusing to resolve the issue.

The amount I got while booking was
Rs 922/-. The reason for booking is the amount, driver has rerouted and has misguided us. How can there be a difference of Rs 700/- almost close to double the fare I was displayed at the time of booking (Rs 922/-).

Such bad behaviour by the driver side even after asking him which route be was taking us through with rash driving and Ola as a service is extremely poor not concerned about the customer even after raising complaint

Can I know why the customer is charged Airport parking charges? Is it even acceptable, totally absurd.

Terrible service by OLA. Very high prices, they are fraud.

On their application they say that no parking or toll charges but they levied charges on every customer.

Ola has been charging extra money in fares to the customers and it’s unfair. I was charged 193 rs for 7 kms wheresas, Uber was charging only 150rs for the same distance. Recently ola has been doing it very often in PUNE and is chal eating with its customers

The driver didn’t end the trip and I was unfairly charged Rs 1084 instead of my initial fare of Rs 316.
I am not getting any resolution for this issue