Ola Cabs / ANI Technologies Complaints & Reviews

I am getting repeated calls and messages from different numbers everyday almost 6 times a day .. How many do I have to say that I already paid the fare at the drop itself but still it says to pay ..
I hope that u try to resolve the problem as soon as possible ...

If not at compulsion I might lodge a complaint against you guys to cyber portal bcoz this issue I'm facing from almost 20 days but still no response at all ..
I hope u take my complaint serious and resolve the issue as soon as possible ...

I already tried to complain few weeks ago .. Now I am saying again .
I am getting repeated calls and whatsapp messages from different numbers saying to pay the fee eventhough I paid the fee at the time of drop .. its been 15 days and still I am getting calls and messages ..
Try to stop them as soon as possible ..

On 29/05/2023 I travelled from nirala estate, noida to sector 23 Ghaziabad.
For which the bill was of Rupees 312. I paid the amount to ola driver on completion of journey through upi id whereas a same amount of money is charged on me through ola postpaid wallet. I contacted the driver about the same, in reply of which he told me that he can't do anything as the payment mode was shown by cash.
The proof of both payment is attached for your reference. Kindly look into the matter and do the needful.

On 26 May 2023, I had booked an Ola cab to travel from Powai to Family Court in BKC, Mumbai. At the time of booking the cab the fare shown was ₹364. However the driver took me to a different place instead of BKC. After checking with people around, the driver then took me to the right place as per my booking. On alighting he charged me ₹716. I had written to Ola Support but they have not responded except that they have given me a ticket number[protected]. I want the refund of the excess amount charged by the driver.

I purchased the ola scooter in the month of February 2023 but I am completely disappointed with the quality of ola scooter. Firstly the scooter side stand is broken within 20 days of purchase, we got it repaired on next day by expending Rs.600.
Now, today it again broke into pieces. Your service support is completely disgusting as we call them to repair and they say that we have to pay Rs.1200 this time(Mr. Deepak).
We are regretting our decision of making the purchase.

Kindly look into our matter. Company's ola centre staff in Jammu City is neither supportive, they charge so much extra for home service.
I want you to repair my vehicle free of cost this time otherwise I will push that matter in consumer court.

Parshotam Kumar Gupta

I have been charged extra amount due to traffic . I was shown 373 fare and had to pay 425 by the end. Traffic jam is not customer fault, this is totally illegal and unacceptable. I haven't created any traffic or stopped car in jam. I also faced the delay along with driver, as I have to reach hospital on time for my mother's surgery. Then why to charge money for extra amount. I tried contacting with support team, but their response was rude.

I request you to take a strict action against such unprofessional behaviour of Ola cabs.

I have dropped over 20 emails to Ola but they are not resolving my issue. Earlier they closed the ticket without understanding my problem and not they have stopped responding.

I’ve been asking them to remove a payment mandate which is registered on Ola. Brother they give any option to customers nor they are doing it from backend.

I want to delete all my data from the payment app but it is not possible unless Ola deletes the mandate from their end.

I had taken a ride as per attached invoice on 27th May 2023, my ride amount made Rs 258 out of which Rs 236 we're deducted from my paytm account but my driver took cash of whole Rs 258 and said no amount is received by him via paytm. Also driver took the long route and drove very slowly hence bill amount was increased, at the time of booking estimated amount was only 191. The cab condition was very poor, AC was not working
Ola app is not giving proper response on raising this issue, also I have contacted customer care executive but they are saying nothing will be done in your favour as you have paid cash. No proper customer service from such a big concern.Driver confirmed that Ola would refund me the money. I was charged twice for a single ride. Please refund ₹236 deducted from paytm

On 15.04.2023 afternoon, undersigned booked an Ola cab from Noida to MDI Gurgaon for Rs. 684.00. The vehicle broke down enroute resulting in not only delay and inconvenience but also additional cost of Rs. 305.00 -towards hiring another cab to reach the destination - after paying to the cab driver whatever he claimed there. The same day the matter was reported to Ola by mail the same day and requested them to refund the additional cost incurred by me due to their poor service. However there was no response from them.
Now from last few days, OlaMoney has started claiming once again the trip amount as OlaMoney Post-paid due. Several Communication to Ola has not yielded any response / result. Of late they have started to claim the fraudulent due amount by adding late fee. The matter is becoming very annoying.
Ola must streamline their business process and learn to handle their unscrupulous business partners (drivers) properly. It is unfortunate to note that Ola prefers to believe their unscrupulous drivers more than their customers.
I request ola to provide proper support and stop harassing their customers with such false claims.

Regards,
Joydeep.

Regarding the ride I took on 26/5/2023 by 4:12 PM, I have opted for gpay once started the ride as driver had no change. Ola has requested gpay payment and I also paid it. But while closing the ride, application asked for cash payment again to close the ride. I paid driver again through gpay the same 364. Driver confirmed that Ola would refund me the money. I was charged twice for a single ride. Please refund ₹364

I paid to the driver in cash Rs.2119 as he demanded cash payment . But later OLA bills me through postpaid charge too. It became twice charging for the same single trip. Even though i complained to OLA about the wrong billing they are refusing to revoke the postpaid billing. I contacted the driver and asked him to refund my cash payment, he declined to do so . but he accepted taking cash payment. i sent the voice recording ( in Tamil ) to Ola team but they refused it and still force me to pay again. They did not even bother to put the driver in call for confirmation.

I attached the postpaid bill created . but i could not attach the voice recording as the format ( .amr ) is not supported to attach. i can send through email if needed.

I took a ride on 29th March 2023 by OLA Auto from Doddanagamangala (Electronic City 2) to Gangandona Halli, Bangalore.
I have paid 750 rs cash to the driver after the ride and my OLA postpaid was also deducted with 500 rs I have complained about this at the support center.
I have been getting continuous calls, messages and mails regarding the due of 500 rs to be paid. I responded and explained the issue most of the representatives but no one is ready resolve it.

The I have already paid this amount in cash so why should I pay again?

I am very much frustrated with these daily calls and messages. Kindly look into the matter and please help me out from this issue.

Estimated fare was Rs. 3309 and now I am being asked to pay Rs. 5736 even though same route was followed.

Pic 1 is of the google maps which shows 112km from the source to the destination. And it is the exact route that the driver took.
Pic 2: This is what is shown during booking. Again the same route with distance 106km and 4 hours which I am assuming considers the traffic.
Pic 3: What I was charged where the distance is showing 200km but the route is the same as above. This is the only route to get to my house. There is no alternate route.
So the route shown is the same in all the pics, then why does it show 200 km in the final bill?
Why would anyone take 80-90km more which is almost the round trip distance which makes me believe a round trip charge was applied.
And this is excluding the toll fee which was 480 and was given to the driver in cash.

Sir please help me sir my vehicle out sation audit pending show me sir please help me sir

Sir please help me sir my vehicle number is AP39UC6943 out sation audit pending show me sir please help on my out sation catgy sir please

I received a notice from Ola asking me to clear the outstanding dues from Olamoney postpaid which showed 481rs (158rs + 328rs). I immediately emailed them to revise the amount as I paid the 328rs in cash to the driver directly. They responded back asking for proof of payment and I reverted back providing my bank details as well as the ride details. However, they did not respond back. I kept receiving an automated email saying any amount paid to the driver is out of their scope. Since the amount was not adjusted I decided not to pay. But since 2 months I have been harassed and threatened everyday by Ola with 100+ calls, SMS and whatsApp messages threatening me that they will take legal action on me. One executive also verbally abused me over the call. I am so exhausted with this. Whenever I ask them to respond to my email, they say what email.

Hello,
I took a ola ride on April 2nd from JJS park inn to Chennai international airport, the ola driver picked me from there and after some time close to one km he asked me what is the payment mode. When i told him it's ola money, He argued to pay cash with out bothering that i could miss my flight and ended the trip. As a result the 229 rupees were deducted without even taking a ride, i raised this issue in ola app ( crn [protected], email id : sharma.[protected]@gmail.com) several times and on email as well. They are constantly harrassing me by calling every other day to pay the money for the ride that i never took. I told them to revise the bill but all went in vain. No one bothered to look into it, on top of that they have been levying penalty fee. May i please request you to look into it and provide the resolution. I am not asking to waive off any money for the mental torture but revise the bill and send the genuine postpaid bill, also, given they are at fault i should be the one imposing penalty, not them. In short if you please look into the issue and provide resolution it will be really helpful.
Thanks a lot.

I booked a ride from Old Delhi Railway station to Mahavir Enclave Part 2 New Delhi 110059, driver took longer route and asks for more money other than actual fare, actual fare was 643 and driver told me to pay 817 as he took longer route, i also warned him that he is taking longer route.

Hi team,

Regarding the Ola ride CRN [protected] (Shoib KA01AH9278 Ola auto). During the ongoing ride I paid 241rs via phonepe. Once the ride was completed the driver claimed that he did not receive the online payment, so he demanded payment via cash of 250rs.

I would like a refund of the amount which was paid via phonepe (241rs) as we already paid the amount in cash to the driver directly.

On 15th May I took Ola cab from Bangalore Airport to Sarovar Portico Hotel, Outer Ring road Bangalore (CRN - [protected]). the bill was 1017/-. I paid amount 1017 rupees through credit card and it was successful but still driver said he did not receive it. then after some arguments app started showing that pay to driver in cash. hence I paid him in cash 1017/- via paytm app also. he said Ola will reverse the credit card payment. till today Ola did not reverse the payment. Ola support did not call me even after raising support tickets on mail on daily basis and app also not support, always ola app shows massage :-"I'm having trouble understanding your query. Please try again after some time.".
Wrote to Ola support multiple times on mail but they are not replying !!
All supporting documents/receipts are attached for better understanding.