Ola Cabs / ANI Technologies Complaints & Reviews

I had already paid a cash of 250/- to my driver on 21 Aug, 2021 but it's stoll showing pending. Seems driver did not update it and now it's showing I have to pay the pending amount or else I can't book any new ride.

I am not ready to pay any extra amount since I have already paid in cash. And I had contacted Ola support also but they did not help me.

Please resolve my issue asap.

Ola has charged Rs.700 with a late fee of Rs.200 since January 2023 for not using their services. For this reason, they have also suspended me from using their cab services till date. This is against the law and has no point to act like this way towards their customer. I filed a complaint t Ola customer services with ticket ID[protected] on June 2023 on this issue. But the services are not responsive and lack of transparency. I want Ola Company to clear my charges immediately.

I took an Ola cab on 24th June 2023 at the morning from Dombivli to Thane. The ride no. was CRN[protected] with cab registration No. MH01BM1325-White Etios - Prime Sedan. The trip cost was Rs. 758/- which I paid by credit card around 20 minutes before ride ended. At the ride ending time, the payment was not updated in OLA app however I have been charged to my credit card & the transaction was successful. After ride ended, the driver started arguing that he had not been paid & need cash now as the app is showing payment pending. I showed him the bank SMS confirming the transaction but he disagree. Eventually, I paid him Cash too. ( I receive an invoice for it by email. It's attached). Now I am wondering where that credit card payment went. How will I get it back? The worst part is OLA doesn't have a helpline no. nor my issue was listed in the app to report. I strongly feel the support no. should be there in place.

Similar incident happened with me on 21st May 2023 also.

I travelled using Ola cab on 4th May 2023 Morning, paid the amount by cash to the Driver, but still its showing Payment Pending... raised complaint via Ola App and contacted support team several time... either my complaint was not resolved nor i was not getting any proper support.. instead im getting daily 4-5 harassment calls for payment followup from Ola, it is creating unwanted stress and request OLA to resolve it immediately.

I paid the driver by cash but it's still showing up on my screen as 'Pending payment'. Please resolve the issue.

I travelled using Ola cab on 4th May 2023 Morning, paid the amount by cash to the Driver, but still its showing Payment Pending... raised complaint via Ola App and contacted support team several time... either my complaint was not resolved nor i was not getting any proper support.. instead im getting daily 4-5 harassment calls for payment followup from Ola, it is creating unwanted stress and request OLA to resolve it immediately.

I barely use ola . once i booked a cab which i paid in cash to the driver but later i got the text that you used ola postpaid and need to pay 580/-. i have no idea about ola postpaid. now i am getting continuous calls from ola forcing and threat to pay which js very irritating.
i already paid to the driver.
please look into my concern
-Ayush Srivastav
[protected](ola registered number

I am receiving call from Ola saying that postpaid overdue is pending from long time. Its been almost 5 years I used Ola. Last time when I used ola, I made the payment as cash and at the same time postpaid amount also got deducted. I raised the dispute on the same day but no response on that. Now I am getting calls saying its overdue. I told 100s of time to the customer service people about this incident still no change.

On May 7, 2023, I took a ride that cost ₹141. However, I encountered an issue as other payment options, including UPI, were not available for me to use. Consequently, I had no choice but to pay the amount through my Ola money. Surprisingly, when the ride concluded, ₹241 was deducted from my Ola money account. This additional deduction of ₹100 has left me perplexed, as the ride itself was only supposed to cost ₹141. Despite sending multiple emails to Ola regarding this matter, I have only received automated responses.

Dear team,

Cancellation request has been raised no response from contact. Center and no refund received.

Electric scooter

Order ID: OET-[protected]-WLP228...

Dear Consumer Complaints India,

I am writing to register a formal complaint against Ola Electric, the service provider for my electric scooter. Despite repeated attempts to seek assistance and resolve my concerns, I have faced an alarming lack of response and after vehicle registration they have not delivered the vehicle, already 10 days after registration, showroom sales guys are not cooperating and ola support is also pathetic

my order id of vehicle is OET-[protected]-TNM661
MY PHONE NUMBER -[protected]

Paid to driver in cash. Still showing payment outstanding.

I have paid Rs.208 to Dirver in Cash.
Ride Date: 09 Jan, 2023
Ride Start Time: 05:37 PM
Ride End Time: 06:07 PM
Ride Start From: HQ9H+33X, Ram Indu Park Rd, Balewadi Phata, Baner,
Pune
Ride End At: Shop No. 24/44
Shramsaphalya Soc., Navin
vasahat, Old Mumbai - Pune
Hwy, behind PMC Colony,
Wakadewadi, Shivajinagar,
Pune

Customer Ride Number: CRN[protected]

Still the Rs.208 payment pending is showing in my account.

I booked a ride from Inderprastha Engineering College to Noida sector 15 in ola mini where it showed a cost of Rs. 245 at start of ride which I paid at the beginning of ride, but when the driver took the ride, he took a long route inspite of actual path shown, and during the ride my 245 Rs. was refunded and when I reached the destination the rent increased to 450 Rs. for which the driver harassed me and bullied me to get Rs. 450.
I was cheated for Rs.200 more and was bulliedas well, even after complaining to olacabs customer support they are not showing any support and again and again closing my issue without addressing it. Its been 5 days of complaining and yet they have given no response or refund.

Dear sir /madam,

5th MAY23, USED OLA app paid through phone pay 660and 40 cash paid in the Visakhapatnam airport driver forced to me pay the cash I was informed ola money deducted informed same thing driver denied. Now ola people keep on asking money.

Ride no. CRN[protected] was showing Digital trip at the end of trip. But after some time it was showing Cash and digital both and the collected amount was Rs 280, which was not collected by the driver.

Please help to pay the amount in my Account.

My car has been off roaded from ola for selfie check failure. I strongly believe it is a mistake by the system. Please help to unblock my account. If i am found guilty i have no objection in getting punishment. But for no reason i am facing problem as well my family as i am the only income maker in the family. Once blocked i can, t reach out to executive through calls. I visited so called guwahati office of guwahati. But they told me that this office is only for attachment of new cars in ola. And ola has not provided its driver partner with a office which can resolve driver partner any kind of queries.

This happened on 12th June 2023. I had selected mode of payment as 'Postpaid' but I paid through cash. On app, its still showing payment of 500 is due through Postpaid mode. It also mentions if there is delay in payment then I'll have to pay extra fee. I have already paid through cash to the driver and its driver's job to update in system that payment through cash is done. Either he has not done his job correctly or Ola app is NOT capable of making this updates on their system. Now next time when I'll try to book Ola, it'll ask me to clear the due first which is not acceptable at all. I have already made the payment then why I sould pay again just becoz your app is showing the 500 is pending in postpaid section?? Check with your driver, he'll also confirm that payment is already done.

I have booked a mini in ola and started ride. I paid the bill through GPay my transaction was successful. But the money was not received by the driver. So I paid again to him.

Ola money is showing an outstanding amount in my account. I have paid Rs. 399 to the driver, after my trip on 3rd June 3.55 pm. Attached is the transaction details from GPay. Please clear the deus ASAP.

On 02nd June 2023, I had taken one way outstation ride via Ola Cabs. However at the end of the trip I have been charged for both ways toll charges and additional 52kms has been added to the bill. Usually it's chargeable on 4500 and they have charged me 6890 it's a fraud and over charged.
Following the breakup of amount paid.

Total ride charges- 6260
Toll Charges (both side) - 630
Overall final bill - 6890

Ola postpaid -1500
Remainder amount - 5390 (paid via gpay)

You can find the screenshot of my payment attached with this mail paid via UPI to the driver and ola bill enclosed.

My concern is with regards to why i was charged for toll both side when I had booked for one way only. As mentioned earlier I need a final resolution on this concern.