Ola Cabs / ANI Technologies Complaints & Reviews

I have booked an Ola on 15th march 23. I have made the payment on Ola ac of auto driver already later he asked me to make me the payment on phonepay as his ola ac was closed he even promised me to pay back and i did the same in the name of humanity, I paid him again on phonepay. Now neither he is ready to pay back nor I'm getting any help from ola support. I have all the detail kindly look into the matter.

Please stop fraud calls from the ola cabs and ola money. i get 22 to 25 calls from the ola only and it is too much harassing.
they calling me on different numbers i already activated DND service on Airtel still getting these types of calls.
Please ola delete my account or stop calling me again and again.
Even i am not using ola apps.

Dear Sir,

Kindly cancel the ola registration of mentioned vehicle as vehicle driver and vehicle are fraudulent and driver have criminal records.

Vehicle No- GJ-15-AV-6324
Driver Name- Valmik Patil
Mobile No- [protected]

Thanks & Regards,
Ola Customer

Respected Sirs/Madam,
Greetings from “MAHAVEER”Group,
We are very sorry to write you thar after booking the cab Driver refuse to come (Happened Several times) and you are charging cancellations Charges (vide CRN [protected], CRN[protected] etc...) on what ground you are behaving like this-? even we have suffered a lot because even after confirming the booking driver is not coming and even after calling he is asking several questions to us and that telling that you cancel the booking-?for that also we are liable to pay-?and we have contacted support centre the refuse to send another cab and they send they cancellation bill even after complaint and buaty is that till time we have not cancelled the cab even we got bill-?why this type of things you are doing-?are you want to cheat the poor Indians-?what is your intentions

Hi,

I took a ride along with my senior citizen parents on 7th march at 12.45 AM via CRN[protected] and a driver named Mo. Sahil Khan was assigned to me by OLA.
The driver was abusive and abused me and my parents with very nasty words and threatened us to get down from the cab after starting. Its very difficult to get down after settling in a cab. Both my parents are patients and they cannot walk.

The driver's car was stinking of alcohol and he refused to turn on the AC. He even dropped us 500 meter before the stop and we had to walk.

We constantly lived in fear in the car as the driver was driving very rashly and its totally unacceptable from a reputed company like ola.

I reported this incident on getting down from the cab and I was assured that strict action will be taken. There is still no update on the action, moreover an amount Rs 996 is deducted from my ola postpaid account and added in the bill.

I am surprised that in spite of all this OLA is charging me for this ride. This is a deficiency in the service and I am also taking legal action against OLA and the driver.

This is a threat to life and an attempt of murder by the driver.

Dear sir,

I have booked the ola cab through CRN NO [protected] on 02/01/2023 and selected the payment through OLA money. Driver came to my door step and asked for OTP and before starting journey they have asked me to pay cash. I tried to change the payment mode through cash and same is not available at your app. After that deriver has regretted to travel. I have been deducted the Rs. 92/- amount for the same. . Again I have booked the the ride with CRN No. [protected] but the same was again cancelled with same reason.

I have called so many times to your customer support but same was not connectable. So raised the query through ticket no:[protected] on same day. But ticket closed with saying that payment change option is not allowed after booking.

Again I have raised the query with ticket no[protected] but same was closed after 20 days stating that query is not raised within 72 hours.

I have missed the train due to you poor service ans I have been deducted the 92 rupees with your poor service and same was not refunded till date with so many wrong excuses belongs to you.

Revert back with solid reason.

I have asked ola driver to deliver my product at my location and When I visited to my location there was no product at there, I tried to call him and raised a ticket regarding the issue but not got any resolution
Please look into the issue and resolve this as soon as possible
From Hyderabad

I have paid the money in cash and still it is showing outstanding payment and this is not just today, it has happened before also, so i would like you to resolve this

I have been charged twice for the same ride on 24th feb
CRN [protected]
Please help as soon as possible

I have been charged twice for the same ride on 24th feb
CRN[protected]

Auto assigned from coimbatore international airport to Devasena apartments Saravanampatti TN66J9958, driver Madhavan C.
Fare shown 172 but asked Rs. 350. Reason is no rides in return.

Assigned auto TN66J9958 driver Mahendran C from Coimbatore International Airport to Devasena Apartments Saravanampatti. Ride fare is 171, but the amount demanded is 350. I am okay with 200 but 350 is asked with reason no rides in return.

It is a matter of deep concern not only for OlaCabs as a multinational ride-sharing company but also for me as a regular passenger. Today I am a victim of financial fraud. Tomorrow, I could be raped and murdered by an OLA driver and no one would take responsibility- neither the driver nor the company.

I have been trying to get through with the Ola team for a long time and have requested a telephone conversation with a human assistant since January 2023. On the 8th of Feb, I received a call regarding the same and I mentioned my problem to the telephone representative. However, after listening to my issue, I was put on hold for more than 20 minutes and the call was disconnected from their end without my issue being solved.

I have mentioned many times that I made the payment for RS 353 via a phonepe app to the driver on 25th Dec at 2:52 am in the morning. I even have proof of the online payment and my bank statement stating the deduction of the money. The transfer has been made to MR. Dipak Gorak with a reference number of[protected].

My concern is why am I being charged twice. why should I pay twice for a ride? why is customer support not able to resolve my issue till now? how is it possible that you have not questioned the specific driver about this issue? why am I facing challenges in booking a cab when I have always cleared all my dues as soon as I completed my ride?

I booked a cab from Agra Cantt Railway Station to Labour Colony Firozabad. The initial fair when I booked the cab was Inr 1293, till was excluded but when I reached my destination the fair was Inr 1602 and the driver asked for Inr 150 for the toll. I fail to understand how can the fair be Inr 309 then what was expected. The customer care is unreachable. I paid in cash a total of Inr 1752.

My daughter Dr Shivangi Pandey booked Ola taxi on 13 feb at 3.00 AM from Vaishalinagar, Jaipur ( Raj ) to Indira Gandhi International Airport Dehli for me through her ola apps.
But taxi did not arrived, she called so many to office, but there was no answer.
It was very stressfull time, because at such an odd hour we could not do anything except waiting, After waiting 40 mints we went bus stand and hire private taxi. He charged 5500 Rs.
While Ola quoted me 2902 Rs.
How can driver cancel drive knowing the importance of International flight timing.
I had my flight to Paris by Vistara at 1.45 AM.
I wrote complain on [protected]@ olacabs.com but there is no reply.
Regards
Desh Deepak Pandey

Dear ola team
Apko bata de ki ola Outstaion kafi problem ho hara he khas kar ke jinhone new cars liyi he id to ban raha he par Outstaion audit is pending aa raha ya to ap audit team bana lijiye ya fir ap sabse contact karke iska solution kya he wo batayi mera pass bhi khud ki car he aur mujhe ye problem face karni pad rahi he so please help him

My name is Anupam Ray. I took a ride by Ola Cab (CRN [protected]) today on 11-Feb-2023. The driver refused to switch on the AC after repeated requests and behaved rudely with me. At the end of the trip he said he is not permitted to switch on the AC. However, I have been charged the full fare of the trip.

On the 7th of November 2022 at around 6.30 pm I booked a ride for me and my family to visit the ISKCON (Govardhan Ecovillage) at Wada, Galtare. After leaving our location at I. C. Colony, Borivali West at around 6.30 pm en route we had a stoppage at toll naka at Dahisar where the driver wasted about 15-20 minutes while he was having a discussion with a toll naka clerk while we waited in the car that he parked few yards ahead of the toll naka. We reached our destination at Wada by around 8.30 pm.

The travel time and distance of our journey that showed online were 1 hr 30 minutes and 73.1 km respectively.

It took our cab driver a little over 2 hrs.

Though the travel was very uncomfortable and took an extra 30 minutes or so, that was far from the real problem.

When the car halted and I was drawing out my purse the driver sprung a surprise on my face. "A billing of Rs. 18248/- (Rupees Eighteen thousand two hundred and forty-eight)"
I was shocked. How could I be paying such an amount for a distance of approx 70 km?
To this, the driver comforted me saying to pay the amount that was initially displayed by the application at the time of booking. So my shock subsided and I paid the driver Rs. 2045/- (Rs 1855 + Rs 190 toll) through Google Pay (screenshot attached)

While I thought all the confusion regarding the ride had ended with that, I started receiving messages from Ola to clear the outstanding amount of Rs. 3000/- (which Ola claims that I have used on the ride)
My question is if I used the credit limit of Rs. 3000/- then why will I have paid the driver Rs. 2045/-

But the collection calls continue to this date. I have spoken to several 'seemingly smart and understanding' Ola executives, but without any change to the scenario. I have also shared the screenshots of the payment done and the wrong billing too, but still, the calls from Ola do continue. It's now causing mental tension and this is nothing short of Harassment.

PLEASE HAVE OLA CONFIRM BACK TO ME THAT I DO NOT OWE THEM ANY AMOUNT.
THE SITUATION HAS ANYWAY PREVENTED ME FROM USING OLA SERVICES AND SO UBER IS A GAINER FROM THIS SITUATION.

I WANT THIS MENTAL HARASSMENT TO STOP IMMEDIATELY.

THANKING YOU IN ANTICIPATION

SANDEEP SUVARNA
mobile no.: [protected]

Hello sir/mam,
i have made a purchase of ola s1 pro scooter on november.SALES EXCECUTIVE and the DELIVERY PERSON told that they will provide free towing and home step service for upto one year from the date of purchase. But now the service excecutives are saying that i have to pay extra amount of 499+gst for home step service.Even the customer care support are saying the same. when i enquired with the sales person who consulted while purchase, he said that there are no changes in the rules.They are having an internal communication issue, but we customers are suffering.

kindly solve this issue asap.

We took an ola cab on 10th Dec 2022 from Indirapuram to Delhi Airpot. After completing the ride, we pay the full amount to driver in cash. Later on we receive an email stating that postpaid option was chosen and we need to pay the amount. Now we are getting the messages and threating calls from different numbers to pay the amount.

It seems to be like fraud from olacab. If it was postpaid option, driver should have reminded us. In the past, we had two options either by account or cash. It seems this postpaid option was introduced to harass people and get more money.