Ola Cabs / ANI Technologies Complaints & Reviews

Ola keeps harassing me everyday by several phone calls, emails and sms. As per them i have an outstanding amount of rs. 500 that needs to be paid to them. They have been harassing me since a year via all mode of communication to pay them rs 500. I paid ola during each ride i had taken. I never kept a single amount to pay later on the next ride. Hence, there is no outstanding from my end even of 1 rupee.
I have attached all the copies of sms, emails for your kind reference. I cant send you the copy of phone call log as i receive many important calls a day so the call log goes down and gets disappeared. However i can give you the number from which i get the call everyday - [protected]. I have blocked this number. Then they call me from another number.
Please help me as i am being harassed by ola umpteen times everyday.
Thank you in advance
Varsha singh

Hi team,

My ola account is [protected].

I have booked cabs for multiple times in ola app, all the times driver accepted my ride, but after waiting certain time, they will not start the vehicle for pickup and after waiting 20-30 mins, if i call driver, the driver, they will not lift my phone and if he left the phone and they will ask me to cancel, if we dont cancel trip, they will not cancel trip, finally we have to cancel after waiting 30 mins and ola charging 50 rupees cancellation charges.

This happened for me nearly 4 to 5 times and call customer care, they did not resolve the problem and its keeps on repeating.

Cancellation charges not a problem here but they frustrating the customer experience. Some times we need urgent cab but these people are behaving like this, it will problem for every one.

I have taken a ride during peak hours and the bill amount was of 514 rs. Actually during normal rush the amount comes of 164rs. But i want to complaint that the amount is taken too high and the amount taken 31% higher than normal charges. It was not understood that why ola cabs are charging this much high amount against of normal bill. Please clear my extra amount.

I am really disappointed to say that i had a very bad experience with old cab in coimbatore. I am even disappointed to know that i couldn’t find a customer care number to report my issue.

I reached coimbatore railyway station around midnight, i had done my booking for micro cab, as i approached the olacabs stand near platform one the driver asked me what is the billing rate.. He told me he cannot take the ride as he wouldn’t get return charges. He told me to cancel the booking, when i did not do it he took my phone and canceled the booking.. I was also made to pay for the cancellation charges. For about 20 min i was abused by the drivers. What if the same was a girl who reached the station at midnight. I thought ola was a safe and reliable mode of transport am very disappointed in yesterdays situation, the driver even challenged me to go complain to the authority and he said he doesn’t care. I am going to raise at issue with voxya, if the company don’t take action against this type of behaviour.

I'm from coimbatore, yesterday I was booked a ola cab edaryarpalayam to gandhipuram. While riding started and after 3kms driver spoke unnecessary words against me and started argue with me. Finally he force me to get down at (Tatabad) middle of the ride. Its really ridiculous. Me and my girl friend were under depressed and you guys asking me to pay the ### amount for the incompleted ride why the hell i pay for you. Are you giving a proper service?? Your company deserves a complaint against this type of by this type of drivers . I sure, I gonna file a legal complaint against your company and that driver..

Driver name: SURYAPRAKASH K
White etios (micro)
Ride distance :3.7kms
Amount:Rs.107

I took a ride on 16.08.19 at 7.58 pm from kolkata airport to behala, the usual distance is 28-30 km but the driver took a longer route which was 39 km and there was slight traffic. But the ride fare was rs 2588 which is alarmingly and disturbingly high! This is not natural that within city the fare will come to be rs 2588 which is rs. 66.35 per km! This is highly unethical and inappropriate and i demand a breakup of my bill and to be duly refunded. Please respond.

We booked for an suv, nearly 6 hours before.
Booking made by arasu.
My email : [protected]@gmail.com

Ola scheduled it. The vehicle was expected to come at 2 am. Promptly, the schedule released the available suv vehicle. Picking from manapamkam. Drop at international airport.
The driver after talking to us cancelled. He stated, to pick you, i need to drive 4 plus km. It's not beneficial for me. Midnight, a vehicle planned and booked is being cancelled just like that.

Is it fair to leave your customer, in the middle of the night.

This complaint is written to ensure that "any airport booking shall not be cancelled by the driver". If you care for your customer, please ensure this through your software. The privilege to cancel for airport, railway stations, hospitals shall be removed immediately.

With difficultly, we reached airport, using fastrack.

You may trace the vehicle and speak to the driver and warn him. The telephone number of the driver - [protected].;

Any penalty levied shall be contributed to prime minister's relief fund.

But, i foresee a change in your cancellation privileges. This needs tuning in the software.
It could save a life. It could save someone missing a flight or train.

Hi
I am from ahmedabad. I had booked ola cab for udaipur. After booked we already call each other for depart time (11:45) after waiting for that time, we are trying his call but he is not answering our call. After waiting for 1 hr he said he did not getting any booking and asking for more money
. And he cancel my booking

Driver name. Yash jitendra patel
Crn no [protected]
Grand i10
Driver mo no [protected]
My no [protected]

I'm not satisfied with your service. Too much fare. Estimated show with me 254 -284₹ but end of ride amount 767.

While i'm booking ola app service quit. Am tried so many times same issues i'll faced but one thing estimated show 282. I need refund.

One thing call support is not good. So stressed and feel bad. I mind do something others because i'm middle class so many commitments this month. But ola service cheating with me.

Taxi number: dl 1r ta 6102
This ola and uber cab driver hit my car near preet vihar area in east delhi and when i asked him to stop and get out of the car, the driver started using abusive words and started misbehaving.
I request you to take urgent action against this car numbers driver and seize the vehicle to avoid such behaviour with other passengers.

Car number cg04lg8452
Car description - aulto800 (Black)

This cab driver was driving rash as we observed he was drunk and driving while using mobile as we asked him to keep the phone down he was aggressive and tried to stop us by over taking our car in a threatening driving attitude!
We hope you would take some action against this driver this is serious because there could have some seviour accident

I had travelled thru ola on 26th and 27th of august and had made the payment tru paytm to the drivers post ride, however, still i have been charged and there is an outstanding debit in my ola wallet.
I have called them several times, have provided them with screen shot of the payment made, however, they are asking me to make the payment post which they would pay me back.
They have also started charging me delayed payment charges, no one seems to be bothered about the customer, have tweeted their ceo as well, however, even he doesnt bother to revet.

Regards
Vikas

I had booked a cab to go to csmairport mumbai, on 9th august morning, tobe picked up from chembur 4.00 a. M.
At 3.45 driver calls up and says he is on the way and as usual asks for directions.. Then till 4.05 he does not show up and then nearing 4.10 he comes after we walk to the main road and when i sit in the cab he tellsme that my bookiing is cancelled.. This is atrocious.. As i had to catch a flight and he is asking me to get out of the cab... I would have dragged him along.. But for the fact that we were to attend a funeral.
Can you investigate and stop such a nonsensical technological harassment to the user.
Need your concrete replu.. Not look into the matter types. S. Raghunath
[protected], 402, mahesh kutir, 14th road, chembur, mumbai 71.

Today morning i am book one's a car my house to airport hyderabad otp and all detels come to my number [protected] afters, i am contnivesly call to driver but driver not lift my call,

One's again i am book cab for my house hyderabad to airport hyderabad,
Driver visit my house he ask my drop point and otp after he cancell my ride and he say sir i am going some wear so please book other cab,

Then i am start my own car park in airport and catch my go air flight hyderabad to chandigarh,

Then ones more massage come to my number and you are meanson in that massage rs 50 penalty for cancellation charge,

You chek first who are cancelled ride driver or me.

I am not happy with your behavior,

I discuss this matter with my presnol lower,

I have taken a pre-booked ride with ola on 16 april 2019 at 07.00am from ghaziabad railway station to rama medical college. Bill amount generated was 470inr, mode of payment i selected as ola postpaid.

When i have taken a tried, the driver has denied the duty if i won't pay cash amount for the taken ride. As i was early morning and i supposed to reach my destination on time. Without any argument with the driver, i agreed to pay the cash. As soon as the ride got completed, i raised the complaint ticket to ola as adjust my ola postpaid amount as i have already paid this in cash.

After the complaint also ola has not taken any action on this. I have raised a complaint almost 10 times. After a month ola postpaid bill got generated and that bill was having the amount which i have already paid to ola cab driver in cash.

When i denied paying the extra amount, they threaten me to take legal action against me, even though i was not at the wrong end. Ola has added late fee payment amount as add-ons and mentally harassed me by calling 10 times in a day.

One fine day legal team on ola named nitin - [protected], assured me that if i pay the due ola postpaid amount they will refund me all the amount in my ola wallet.
I have done the payment of int 758 on 8 august 2019 against the postpaid bill and expecting a refund from there end. Still, i didn't get a response back, i tried calling that number again and he has blocked my number.

When i contacted ola support for the same, for almost 1 hour they have been transferring my call from one department to another stating this is not our department issue and ended up the call stating will call you back in 24hr.

Ola cab no — 5676
Driver name — pankaj bera
Ph no — [protected]
Crn no — [protected]
I stared my journey from barasat colonimore around 8:20 pm. After 10minutes driver told us that he couldn't go now due to some technical problems. And he claimed us to pay full money but we didn't agree with him and then he started to misbehave with me. And he touched me badly.
Your authority deducted the full payment rs.435.
I request you to take necessary action immediately against him.

Thank you
Deyasini deb
15th august, 2019

Ola is not approaching the customer complaints in a professional manner.
I have made complaint on a driver that he got extra amount from us and left.
We traveled from delhi to agra on 13th august 19 night. Actual bill is rs. 2300 but the driver asked us rs. 3725. Breakup of that
Rs. 260 for up tax
Rs. 500 for gas filling
Rs. 665 for agra toll
Rs. 2300 for final bill.

I have paid because everything becuae it was a night ride and he should not be tensed while driving and he will be deducting then from the final amount. Also he was speaking in mobile continuously while driving. He told us no online payment and took us to near by axis bank atm at 12.30 am and got it in cash.

As soon as he dropped us he told me the rs. 2300 and my network was not working properly. He got my mobile to check and gave 5 stars to him. I scolded him. He got the money and left immediately.

Again next day we spoke to him for the excess amount but he accepted to pay only rs. 500 through paytm. I send him the paytm no also. I have recorded this.

Attached the screen shot of the message send him and recorded call.

Ola is very worst in customer service.

I never received such a worst service from ola cabs. The cab driver was very impolite, rude and harsh with us. When we asked him to drop us in the pinned location he refused rudely citing some other reason which is not true. I am very much disappointed with the service of ola. A stringent action must be taken against him. Driver name - rajendran golan
Crn [protected]

Dear sir,
With all due respect, i’m writing this to express my experience with ola cabs.
This is the first time i have been forced to write to you in this regards, as i’m not getting the support i was supposed to be.
Following things happened with me from the day i have been using ola cabs.
I have raised one complaint long regarding the behavior of the driver for which they called and said sorry i also didn’t say much as they called me after 5 days from the day the incident took place in the midnight.
In this driver asked me to share otp and he will returned the amount through paytm which he never did and i was charged for the trip which i never took.
The experience i have narrated in the above 2 lines are happened couple of times but i didn’t raise always and continue using the services.
Nowadays i’m not using ola just bcoz of the recent experience with them where driver has asked my sister to pay at the time of arrival wherein, it was already paid through ola money. He still asked my sister to pay.
As soon as i heard that the driver collected money and the ola money also deducted i got furious and i called the driver that why did he ask money from my sister despite of knowing that we have already paid for the trip but he didn’t answer a single call.
Later, i emailed to support team and i received a reply that they will not be able to establish any fact where driver has collected extra money from my sister and refused to refund.
Therefore, i stopped using ola cabs since then and i didn’t pay the bill also and kept on asking for resolution and till date i have been receiving calls where they are following up with us to pay the bill.
However, none of them assisted me to close this dispute and as soon as i asked them about the bill they disconnected the call and some other call again every next day and asked the same question.
I’m fed up now after hearing the same again and again.
I have been raising the same on twitter and facebook but no one is helping me to close this.
I’m willing to pay whatever i have used but not twice for one trip bcoz you driver cheated me.
Even though i kept 1844 inr in my ola wallet to pay the bill but will not pay the late charges which they added against me bcoz of there mistake it should be for them not me.
Help me close this.
Regards,
Krishan
Contact no : [protected]

I am trying to pay off five hundred rupees credit offered by ola as per their prestigious customer policy.
However if i try to pay it back, the message pops up saying "we are unable to process, please try again later." but each day ola is increasing it by 1 or 2 rupees.
I am just fed up of ola!!! Trying to reach via phone, app and email.
Absolutely no revert from support teams, worst customer care i have ever experienced.
First of all ola team will not respond and are imposing extra money as well!!
Why should i pay extra for each day if ola teams are not reachable on phone and on email.
Ola is just degrading it's services day by day.