Ola Cabs / ANI Technologies Complaints & Reviews

Double demand for the rides taken on ola cabs.

I am giving below the chronology of the incidents which we are currently going through because of worst understanding of the problems by ola support team and their stereo type responces.
1. We hv used ola outstation and domestic on 8th may 2019. From pune to ghatkopar in mumbai and international airport to ghatkopar with the differance of 2-3 hrs.
In pune no outstation ola driver come for pick up unless it is cash hence we booked a cab on cash payment and travelled to ghatkopar mumbai. The ola server was not responding at the drop point in ghatkopar and the network was not reachable, hence we paid to driver rs. 1797.00 as per the estimate on booking..
We used another ride from international airport to ghatkopar on the same day and at ghatkopar drop point the same experience of server and network. The driver advised us to pay as per the booking estimate and hence we paid him rs. 307.00 in cash.
For us the ride account was squared off.
2. On 9th may we recd a call from ola call centre stating that there is pending post paid invoice for rs. 2145.00. When i enquired with the caller he said that this is as per the facility given by ola to me since i am a regular customer.
I hv no knowledge of such facility being operative and ola has never informed me earlier also.
I have been using ola for some time now but all the time by cash payment only.
3, i communicated to ola support and [protected]@olacabs and hv recd ticket nos[protected],[protected],[protected],[protected],[protected],[protected],
[protected],
My communication was attended by various ola executives such as mayur mahendra bhanushali, kishor kumar 1, ayaz ahmed, amitkumar seth, vinayak vishnukanth kathare, and chintan girish mistry,
I only recd two standard replies as follows,

Our team is looking into the issue.
And
Your issue is resolved
I had written total 29 communications to ola support team and the grievence cell but after 48 hrs only this responce from them.
4. My submission to you to look into this matter and sort out the same at earliest, since i hv paid all my ola rides in cash only.
Secondly, ola has never informed me before and now that there is any facility called post paid facility for the rides and they hv sanctioned such facility to me.

I hv requested ola support to call the drivers for confirmation about the payments being already made. But as of today this request has not been accepted by the concerned people.

5. Ola informed me that my account is active and i can use the services of ola.
But on 20th aug i recd a telecon from mr devraj (Mob. No. [protected]) of banglore office stating that ola wants to resolve this issue and hence i should make the payment and on verification my payment made to drivers will be reverted back to me.
I asked for the written confirmation from him, but next day he informed that he can not do so because my mob. No is blocked in the system.
Now a days i am continuously receiving the threatening messages and telecons from ola that legal action will be initiated against me.
While writing this mail i just recd call from mob no.
[protected] with the same threat to make payment or face legal action.
For what???
Ola wants double payment for the ride.
6. We are senior citizen of age group above 70 years and does not have attitude of cheating somebody for the filthy sum of rs 2000 and odd.
Looking forward with great hope that the issue will be sorted out and i will be relieved of the harrassments from ola staff.

My name is aditya dutta from hyderabad. I have used ola to go to airport and paid in cash to the driver, but my postpaid got deducted (Please understand that i had put it to cash mode and not postpaid while booking). This had happened to me once before, that time my issue was resolved.

And moreover who asked them to give me postpaid? I didn't even opt for such thing, its a wrong thing from your side. I had called your customer support many times to take that facility off my app, nothing they did so far.

I am everyday getting messages to pay my fees. Ola is calling me everyday through voice machine and sending me sms to pay my fees, its very annoying.

I have called ola customer support and email them, number of times and explained my problem, but my issue is still not resolved.

Moreover now a days their customer support numbers are not reachable for long wait time.

I am very upset with ola services.

I hope that you will resolve my problem as soon as possible.

Dear ola

Your chandigarh office staff is very rude behave for drivers without risson he is and she say you drive other companies uber and other your car is off road not me only many drivers off roaded and ola staff mr, aadrsh and newly join bich girl sam reply to all drivers you drive other companies what the hell is this i trusted ola so please action to your own staff your fadfully amrik singh thanks

I booked ola for Jhirpani to Uditnagar and choose Google Pay paynent method when I started my ride I asked the cab driver whether I should pay now so he refused and told me to pay at the end of the ride and when my ride completed I was unable to pay through Google Pay.
So I just request you to give me my cashback of Rs.75 which I should get.
And further when I tried to reach customer care service I was unable to talk to your executive assistant.
Whenever I tried to call them always I get the answer as it was busy.
So please give me my refund asap.
Now-a-days Ola services are not much reliable.

The cab drivers number is [protected]. We booked from trichy pantaloons to trichy government medical college. The fare was 115. On getting in the taxi as the day was hot we asked to switch on the ac. The driver spoke is mannerless way by saying "u just got in the cab wats in a hurry, couldn't u wait for sometime". We didn't bother much on this. On the way we had change of plans and asked him to go to trichy lifestyle store by taking a u turn. He shouted at us by saying"i know wat to do. I have 10 years experience in this driving, don't teach me lessons" i got down at the stop and told him this is not the way u talk to your customer. He said me to mind my work and he wont listen to advises just for 115 rupee's. He asked me to place the money in the seat (Refusing to take it in hand) and yelled at us to leave. This was the first bad experience i had with ola. I didn't want him to act the same way with any other people and that's why i am asking to take legal action against him. Kindly do the need

I received a call today and the other people said that they are from ola kyc team.

they confirmed my phone number and email address attached with ola and then they asked to confirm the otp sent to my phone.

minutes later they took out 14000.00 ruppees from my ola account.

ola has no phone number on its app and i am struggling to find out a way to get this resolved.

ola is an india based company and it should make some efforts to fix this.

OLA is not trust worthy anymore.

I was travelling from hyderabad railway station to npcil guest house today 3.00pm around when i forgot my mobile in the cab ts10ub0322 driver sapavat naveen, while paying the money to him.
Now the driver has switched off his own mobile and also my no. Coming switched off. Called local ola office to complaint but they are not doing any thing as if the driver will not return with the ola taxi.
Kindly look into the matter and ensure my mobile is returned and take action against the driver.

Ola keeps harassing me everyday by several phone calls, emails and sms. As per them i have an outstanding amount of rs. 500 that needs to be paid to them. They have been harassing me since a year via all mode of communication to pay them rs 500. I paid ola during each ride i had taken. I never kept a single amount to pay later on the next ride. Hence, there is no outstanding from my end even of 1 rupee.
I have attached all the copies of sms, emails for your kind reference. I cant send you the copy of phone call log as i receive many important calls a day so the call log goes down and gets disappeared. However i can give you the number from which i get the call everyday - [protected]. I have blocked this number. Then they call me from another number.
Please help me as i am being harassed by ola umpteen times everyday.
Thank you in advance
Varsha singh

Hi team,

My ola account is [protected].

I have booked cabs for multiple times in ola app, all the times driver accepted my ride, but after waiting certain time, they will not start the vehicle for pickup and after waiting 20-30 mins, if i call driver, the driver, they will not lift my phone and if he left the phone and they will ask me to cancel, if we dont cancel trip, they will not cancel trip, finally we have to cancel after waiting 30 mins and ola charging 50 rupees cancellation charges.

This happened for me nearly 4 to 5 times and call customer care, they did not resolve the problem and its keeps on repeating.

Cancellation charges not a problem here but they frustrating the customer experience. Some times we need urgent cab but these people are behaving like this, it will problem for every one.

I have taken a ride during peak hours and the bill amount was of 514 rs. Actually during normal rush the amount comes of 164rs. But i want to complaint that the amount is taken too high and the amount taken 31% higher than normal charges. It was not understood that why ola cabs are charging this much high amount against of normal bill. Please clear my extra amount.

I am really disappointed to say that i had a very bad experience with old cab in coimbatore. I am even disappointed to know that i couldn’t find a customer care number to report my issue.

I reached coimbatore railyway station around midnight, i had done my booking for micro cab, as i approached the olacabs stand near platform one the driver asked me what is the billing rate.. He told me he cannot take the ride as he wouldn’t get return charges. He told me to cancel the booking, when i did not do it he took my phone and canceled the booking.. I was also made to pay for the cancellation charges. For about 20 min i was abused by the drivers. What if the same was a girl who reached the station at midnight. I thought ola was a safe and reliable mode of transport am very disappointed in yesterdays situation, the driver even challenged me to go complain to the authority and he said he doesn’t care. I am going to raise at issue with voxya, if the company don’t take action against this type of behaviour.

I'm from coimbatore, yesterday I was booked a ola cab edaryarpalayam to gandhipuram. While riding started and after 3kms driver spoke unnecessary words against me and started argue with me. Finally he force me to get down at (Tatabad) middle of the ride. Its really ridiculous. Me and my girl friend were under depressed and you guys asking me to pay the ### amount for the incompleted ride why the hell i pay for you. Are you giving a proper service?? Your company deserves a complaint against this type of by this type of drivers . I sure, I gonna file a legal complaint against your company and that driver..

Driver name: SURYAPRAKASH K
White etios (micro)
Ride distance :3.7kms
Amount:Rs.107

I took a ride on 16.08.19 at 7.58 pm from kolkata airport to behala, the usual distance is 28-30 km but the driver took a longer route which was 39 km and there was slight traffic. But the ride fare was rs 2588 which is alarmingly and disturbingly high! This is not natural that within city the fare will come to be rs 2588 which is rs. 66.35 per km! This is highly unethical and inappropriate and i demand a breakup of my bill and to be duly refunded. Please respond.

We booked for an suv, nearly 6 hours before.
Booking made by arasu.
My email : [protected]@gmail.com

Ola scheduled it. The vehicle was expected to come at 2 am. Promptly, the schedule released the available suv vehicle. Picking from manapamkam. Drop at international airport.
The driver after talking to us cancelled. He stated, to pick you, i need to drive 4 plus km. It's not beneficial for me. Midnight, a vehicle planned and booked is being cancelled just like that.

Is it fair to leave your customer, in the middle of the night.

This complaint is written to ensure that "any airport booking shall not be cancelled by the driver". If you care for your customer, please ensure this through your software. The privilege to cancel for airport, railway stations, hospitals shall be removed immediately.

With difficultly, we reached airport, using fastrack.

You may trace the vehicle and speak to the driver and warn him. The telephone number of the driver - [protected].;

Any penalty levied shall be contributed to prime minister's relief fund.

But, i foresee a change in your cancellation privileges. This needs tuning in the software.
It could save a life. It could save someone missing a flight or train.

Hi
I am from ahmedabad. I had booked ola cab for udaipur. After booked we already call each other for depart time (11:45) after waiting for that time, we are trying his call but he is not answering our call. After waiting for 1 hr he said he did not getting any booking and asking for more money
. And he cancel my booking

Driver name. Yash jitendra patel
Crn no [protected]
Grand i10
Driver mo no [protected]
My no [protected]

I'm not satisfied with your service. Too much fare. Estimated show with me 254 -284₹ but end of ride amount 767.

While i'm booking ola app service quit. Am tried so many times same issues i'll faced but one thing estimated show 282. I need refund.

One thing call support is not good. So stressed and feel bad. I mind do something others because i'm middle class so many commitments this month. But ola service cheating with me.

Taxi number: dl 1r ta 6102
This ola and uber cab driver hit my car near preet vihar area in east delhi and when i asked him to stop and get out of the car, the driver started using abusive words and started misbehaving.
I request you to take urgent action against this car numbers driver and seize the vehicle to avoid such behaviour with other passengers.

Car number cg04lg8452
Car description - aulto800 (Black)

This cab driver was driving rash as we observed he was drunk and driving while using mobile as we asked him to keep the phone down he was aggressive and tried to stop us by over taking our car in a threatening driving attitude!
We hope you would take some action against this driver this is serious because there could have some seviour accident

I had travelled thru ola on 26th and 27th of august and had made the payment tru paytm to the drivers post ride, however, still i have been charged and there is an outstanding debit in my ola wallet.
I have called them several times, have provided them with screen shot of the payment made, however, they are asking me to make the payment post which they would pay me back.
They have also started charging me delayed payment charges, no one seems to be bothered about the customer, have tweeted their ceo as well, however, even he doesnt bother to revet.

Regards
Vikas

I had booked a cab to go to csmairport mumbai, on 9th august morning, tobe picked up from chembur 4.00 a. M.
At 3.45 driver calls up and says he is on the way and as usual asks for directions.. Then till 4.05 he does not show up and then nearing 4.10 he comes after we walk to the main road and when i sit in the cab he tellsme that my bookiing is cancelled.. This is atrocious.. As i had to catch a flight and he is asking me to get out of the cab... I would have dragged him along.. But for the fact that we were to attend a funeral.
Can you investigate and stop such a nonsensical technological harassment to the user.
Need your concrete replu.. Not look into the matter types. S. Raghunath
[protected], 402, mahesh kutir, 14th road, chembur, mumbai 71.