Ola Cabs / ANI Technologies Complaints & Reviews

Ola outstation (Crn - [protected], vehicle no.- ka109175) was assigned for trip for 250+ kms. The cab quality was very bad and was not hygienic at all.ac was not working that too in today's hot weather. Also, car window's controls were not working.

The cab broke down in onward journey which was around 100 kms from bangalore and it took around 1 hour to get it repaired. But again it broke down in our return journey and almost took the same time to get it functional.

We paid around 3k for this journey, suffered in hot weather plus it wasted our time as well.

Ola customer care denied for a refund and said they have monthly checkups on cab quality but it was very evident from car's condition that it was clearly not the case.

A driver rode my family to the destination but forced them to cancel the ride... As they had less knowledge about using the app they canceled it and now ola charged us extra fee for cancellation... I am totally dissapointed cause instead of helping people reach safely to their destination... These drivers need opportunities to deceive them... If this continues it is better to use public transportation rather using ola and uber.

Today i had booked ola cab.

The cab driver has denied to ride to my distanitation and force me to cancel the ride.

Finally cab driver has cancelled the ride, and rs. 50/- charges from my account insted cab driver.

The details are as given below.

Crn: [protected]
Driver name: mohd naushad

Requesting to you kindly have look into this issue and do the needful for same.

We are 4 members and today we booked for an auto in ola, the driver came and after we told the top, he told that he was supposed to charge ₹50 extra if there were 4 members and that's a rule. It wasn't mentioned anywhere that 4 members should not travel in a single auto. After that when we decided to cancel the ride, we weren't able to do so as the otp was given and he told that ola would debit extra money when we book for the next ride. Before this incident we have travelled as 4 many times and none treated us this way, also when we approached the ola customer care, they responded in a way as though the driver was only right. So, i find it completely disrespectful and arrogant, as we didn't find any such disclaimer that we would be charged extra if we travel as 4. This spoilt our good mood and it wasted our precious time.

This is regarding the crn number: crn[protected]
And i booked the cab around 6:14
Micro: white dzire tour
That person said he will be coming to pick me up. So i did not cancel the ride and i waited for almost 20mins. And later he cancels the ride so now im being charged with rps 50.
I clearly asked him if he can come. Seriously he wasted my time and money! And if the cab driver cancels the cab, he should be charged for it. Not the customer. Seriously you guys have stupid policy!

On[protected] at 02:17 pm booked ola cab from sri vijay nagar colony, visakhapatnam to gnanapuram railway station, vishakhapatnam.
The driver kallepalli sandeep kumar car no. Micro crn[protected] cancelled the ride without prior intimation and rude in behavior for asking the reason of cancellation.

We book ola transport for a hassel free and comfort ride to our destination
You suppose to hire people well mannered and experienced not only in driving but the way in handling customers as well.

Am a female and the ola driver left with no prior intimation this how you serve your customer from you are making out money?

More over am charged with rs.50 for cancellation which i haven't done.

If this driver is not asked to send a apology this complaint will be straight going to consumer court.
Be prepared for that.

Being polite is not being weak.

Thanks
Monika rao

Car books from anandnagar, sinhgad road till passport office, mundhwa. Car details crn[protected]. Driver's name gangadhar swami. I have paid toll only once of rs. 30/- but bill shown at rs. 90/- which was again paid by me. Need refund for the same.

Bill details
Base fare
₹40

Distance fare

First 13 km
₹78

Last 0.9 km
₹10.8

Ride time fare for 42 min
₹42

Fare increase¹
₹39.52

Ride fare
₹210.32

Waiting fee
₹28.41

Toll/parking fee
₹90

Taxes
₹22.64

Total bill (Rounded off)
₹351

Insurance premium
₹2

Total payable
₹353

[protected] is my complaint number. I was double charged on a trip and on complaint the amount was refunded. Later due to some technical error the amount was converted to post paid. I have continuously writing to ola team on the above but there is no action taken. Now i am getting reminders to pay ola post paid with interest. The worst part is nobody is caring to read the e-mail send by the customer. All that we get for writing an e-mail is an standard sms your query has been solved and you need to pay the money.

Regards
Dilip

Ride booked from office to magapatta city. Fare was rs.214.
Driver charged rs.266. When checked invoice he charged rs.60
As parking/toll. He left the location as soon as we left the cab and there was no parking charges paid. But same was not charged on our earlier rides.in last two weeks it is observed that the fare charges are always extra charged then booking amount. Although this is nothing to do with traffic and no toll was charged, as it can be seen checked with travel time. For same location we paid rs.198, 243 and now rs.266. Which is not getting justified as route and travel time is same.
Request you to refund the same.
Cab booked from phone no. [protected] on[protected]
Invoice no. Crn[protected]

Hi team ola.

I am mayank thakkar
My registered mobile number - [protected]
And email id is - [protected]@gmail.com
It's a complaint against ola driver and i am finding complaint number from last 1 week there is no care and complaint number found only the 1 landline number number found which is not in working condition..[protected]
Kindly arrange call back for me on my same number.. So that i can tell you hole soul story of ola drivers complaint.
I booked ola on[protected]
Some around 2'o' clock it's was realy a bad experience for me.
I booked almost 8times ola from rani bagh railway colony to bahadurgarh.
And every single driver denied to took a ride and decline for the service
And i booked this ride for someone who is older and he is alone at that time.. Anne he is really seeking and need ola @ that time urgently. But ola is only the only of the trusted partner i think at that time but i am wrong because of such kind of experience i got from your driver side.. And ola also charged me a penelty as per ola policy on canclelation of the ride.
All ride details given below.

Otp-1312
Vehicle no - 5288
Driver number - [protected]

Otp - 2516
Vehical no - 6392
Driver no-[protected]

Otp-3847
Vehical no-9535
Driver no - [protected]

Otp - 5405
Vehicle no - 1231
Driver no - [protected]

Otp - 2228
Vehical no - 1327
Driver no - [protected]

Otp - 9129
Vehical no - 5617
Driver no - [protected]

Kindly take srtick actions towards
All of them.

Regards
Mayank thakkar
[protected]

My account has been permanently blocked having no idea for what reason several months ago. Also want you to know that the auto driver from the last ride was very rude with me.
I asked the driver to ride the same route twice as i needed to shift and had too many luggage to shift at once in one ride, wasn’t aware that i had to order for the ride again, to which the driver asked for more amount for the payment compared to that showing on the app, as i asked to ride twice for the same route i was convinced to pay more (Let you know that i have always been paying the charges in cash) after which when i opened the app somewhere around 4-5 days later again to order for the ride it showed my account has been blocked, not thinking much about it i closed the app (Wasn’t knowing the account is blocked permanently). Thinking that the account might have been blocked temporarily i again opened the app after around a month or two (Reason why i complained so late) but realised it’s been blocked permanently.

Sir,
I have travelled from coimbatore airport to ottapalam on 19th april and paid rs. 2600/- which were appeared on the meter.
I am getting call & sms on daily basis for an additional amount of rs.1500 saying that this is for postpaid charges. I am not a post paid customer & i never used ola money. I booked this travel thru your airport kiosk. I want you to stop calling me.
Thanks... Lalitha-nair [protected]

With regret, i, the undersigned am to state that i have booked your cab from howrah station to uttarpara co-operative bank. The booking cost was shown rs.183. After entering the cab number 7901 (Crn [protected]) i have come to know that due to heavy rush at g. T. Road, the cab has to move via b. T. Road. After reaching to my destination i have paid rs.306 as stated by your cab driver (Sunny dey). It is my astonishment that after showing the tariff how an esteemed company like you can charge an excess amount for which i am not at all responsible. Under the above circumstances i had no other alternative way but to appeal your kind self to refund the excess amount charged by your company, the onus is of you only.
Regards
Sagnik acharyya

The booking reference no. Is crn[protected]. I booked the cab till bhubaneswar airport. Instead of dropping me at the departure gate he dropped me at the back. He deliberately closed the ride and bill of 150 popped up. I told him this not the place he started misbehaving and started asking extra money and became aggressive and abusive too. I was horrified and got worried about my security

Date of OlA ride taken - 01 Aug 2019
CRN [protected]

This OLA ride 'CRN [protected]' was booked by me around 8:55 a.m for which pick up location was near Vasant Kunj, New Delhi' & the destination entered was 'Sector-32, Gurugram'. I then rode the cab from my pickup location till the above mentioned destination. At the time of booking the approximate fare showing was around Rs 268. Payment for the ride was through OLA postpaid. I took the ride and got down at my detination i.e Sector - 32, Gurgaon. Next morning when i was checking OLA to book another cab i just noticed that for this same trip my charged amount was showing as Rs 1889, the total kilometers showing as 99 kms and the destination showing was Greater Noida.

So accordingly I have raised this complaint via call at OLA support and was told the issue will be resolved in 72 hours to only get a mail stating that as checked by OLA there has been a change in destination on my part and ive been charged accordingly. After some more mails on the issue and after getting the same answer over mails i contacted again OLA support via call and was confirmed by the OLA support executive that i was charged for the ride incorrectly and the error was on part of OLA's driver partner who had from his end changed the destination causing the extra charge. Therefore as per the executive a refund of Rs 1600 (approx) was being initiated for the incorrect extra amount charged from me.

But no refund has still been processed while this conversation was held nearly 2 weeks back. Now again when i contacted OLA support as to why a refund has not been issued i was told we will check on this matter and now they are claiming that the driver changed the destination on my insistence and therefore the extra charge. I was not even aware that a ride destination can be changed verbally which is actually quite silly and illogical if that is even possible.

On top of all this I am now being sent reminded that my OLA postpaid payment is due and i will have to pay late payment charges.
It is highly unprofessional by OLA that a complaint is not getting resolved for almost a month and a customer is being driven around in loops.

Hi,
In the month of may i had booked mini ola cab from hyderabad miyapur to airport. At the time of booking the ride there was no increased demand and the fare shown to me was 690apx after taking the ride in between the ride they increased the fare by rs 1003 and asked me to pay apx rs 1800 with taxes i had other options but i chose ola as i have been using ola from past 3 years. Generally if there is any increased demand it is shown while booking the cab like 1.2* due to increased demand but in this case there was nothing shown and also i had other options at the same price below 700 from others vendors. I have tried my best to convey to the ola customer support whereas they denied to accept the fault and correct the fare. I think customer should not be cheated this way i didn't stop vehicle anywhere neither directed the driver for any route still it shows increased fare 1003* on top of my existing bill. One week prior to the same incident my wife had booked ola suv from airport to miyapur for which we paid driver rupees 1400 aprx in cash whereas even though he collected the amount manually he didn't stop the trip, i complained the support team to my surprise it was ongoing for 4 days and for this i had called to support team more then 4 times so this is the control they have on their drivers. I believe we should not be using ola going forward because their policies are not streamlined and they feel proud while cheating their customers

Driver made a false statement about to pay toll and took extra 50 rs on name of toll pay. Even after booking prime sedan driver refuse to start air conditioner and very bad and rough attitude and behavior. Car not stopped for buying a bottle of water. Here is the invoice details :1. Date of incident - 21/8/2019 2. Vehical number - gj27v3722 (Swift dezire). Pls pay refund for 50 rs and make a fine on driver.

Regarding my ola ride on 18.08.2019 from juhu to anushaktinagar at around 19:00 hrs, the ola has charged me inr 356 however the estimated fare was 299.

During the booking the fare of micro./mini/sedan was reviewed by me and then booked micro based on estimated fare. It may be noted that the estimated fare at the time of booking ola includes the dynamic fare that is why sometimes ola micro fares are shown as 500 inr even for 15 kms.

After that if ola is increasing the fare that means it is simply cheating and money making process by ola..

When i contacted ola customer service on 18.08.2019, ola put me around 15 minutes on hold (My charges on phone who will bear), after around 15 mins ola customer executives informed that your ola fare was dynamic and increased during your journey.

I must say at this point that how fare can increase when the ride on same route (Anushaktinagar to juhu) cost me 260 inr on the same day. Ola is simply making money by cheating customers.

Complaint no. 1:
On 21 august 2019, i was trying to book olausing mobile app from krims hospital, central bazar road, nagpur to dharampeth nagpur at around 8.30 pm.
It was repeatedly asking for destination for trip. So two to three times i had to enter same information in the app.
It was continuously checking the availability of micro taxi.
One confirmation was asked to me i confirmed the trip.
The cab came and dropped me to desired destination.
The cab charged me rs 65/-

Then around 9.20 pm or so, i booked ola auto from yash medicals to laxminagar, nagpur,. The autowala dropped me at destination and in my mobile charge was rs 47/-. I paid him rs 50/-.
But to my greatest surprise he showed me bill of rs. 97 which according to him rs 47/- of current ride and rs. 50/- for earlier ride.
My app was showing me bill of rs 47/- only.
He quarreled a lot. That was so irritating.
He called some cr number and the person at cr talked with me.
To my surpise, he told me that i had cancelled the ride from krims hospital to dharampeth, which i did not do.
As when i was trying to book, it was continuously checking availability, no intimation was shown on my mobile, as mentioned above in first paragraph.
The ride which was never booked by me nor i got any intimation about it, is now showing as cancelled in my ride history!!! And i will be charged rs 50/- unnecessarily for this.

Now when i checked my email, same ride cancellation issue is written in mail. And when i declared that this ride is not booked by me, it blocked my mail as well as my number.

This is unfair.

Complaint no 2:
Always initially the app checks availalbility of cabs and shows not available and if again we keep on trying within seconds we get it available but with higher tariffs.
This is unfair

I am complaining about the irresponsible behavior of ola driver john of ola car white gtandi10 and crn [protected]. I had booked a ride from ramanand bagh, amritsar to railway station, amritsar. When i called the driver after booking ola he sounded disinterested and said that he is unaware of the pick up location, i asked him about his location which he mentioned: golden temple parking. This location is at a distance of 5-7 minutes from the pick up location. So when the driver told that he is unaware of pick up location i told him to find it on gps. After that i called him 8-10 times but he didn't pick up the call. I had booked the ola on 22nd august 2019. At 4:30 a. M. For the railway station. I was fully reliable on this ride to catch my train but the irresponsible and unprofessional behavior of the driver made me to cancel the ride after 15 minutes of waiting. I had to hurrily opt for an autorickshaw which was difficult to find as it was early morning. When i was on my way while sitting in autorickshaw i saw the car and car driver standing idle at a location which was about 5-7 minutes away from the pickup location. The driver was sleeping in the air conditioned car. This was the location on which driver was when i called him i. E it was golden temple parking. I was really frustrated as i had to catch an autorickshaw at the very last moment inspire of having an ola cab being booked. If i had been unable to find any autorickshaw i could have missed my train. So i want a company like ola to hire professional and responsible drivers