Ola Cabs / ANI Technologies Complaints & Reviews

I had a pre-booked ride to a school at 6:35 am this morning. But the ride was not allocated to me even at 6:35 am, when there were cabs around!!! Is this a joke!!! Or do you guys have no idea how to handle pre-booked cabs??

Anyhow, booked a new cab again. The cab was just 2 mins away!! But it didn't arrive on the pickup location till 11 good mins!!! Called the driver and told him the drop is at a school so please if he could hurry up!! And the driver was soo irresponsible!!! He just didn't move from his place!!! For 11 mins!!! Nor cancelled the ride!!! What kind of service is this!!! And sadly, this is not the 1st time this kind of thing has happened!!! My brother was late to school and he missed a day, just because if you guys!!! Do you understand the importance of time??? If the driver has to wait for 2 mins, we customers are levied with heavy charges!!! What is your action on this?

And sadly, i am itseems getting a priority cab allocation and pick-up service from you guys!!! #!!!

Earlier, i have even had an experience on ola of the driver taking me to a wrong route without my consent and then i was charged an extra amount for the irresponsible (Maybe heinous) act of the driver!!! What else is left!!!

I booked the below attached cab today as mentioned for safety measures i was not allowed to let the driver my address so i said it's already mentioned in the app when driver asked me but when i got in to the cab i said the driver about my location and then he asked me to get down from the cab and said that he will cancel the drop.. I said why is he doing that after i got into the cab as a female customer should not be treated in this manner so i said i'll sit in the cab and book the other vehicle which he resisted and asked me to get down then and there i said to call his manager otherwise i will complain about him he called someone and later took the otp.. I was about to call your customer service but as usual you won't have number which is pathetic so as the service.. I'll definitely go to consumer court and complain about your service as this whole incident has caused me mental agony... I will take necessary action about this matter and will inform all my friends and friends that if they want to travel safe opt out of ola and also will publish in all the social services..

At the end educate your worst drivers as not to ask customer drop details before picking them up... And i need a call or reply from your superior who is capable enough to answer my question and give value to my money.

Cab driver name:santosh reddy and crn number : [protected]

I've already dropped an email to the ola team but there is no response from them

I have booked ola auto on 26/08/19 from mylapore to birla planetarium. Driver asked me otp to start ride i have said otp to him after entering otp driver asked me what was the payment option you choosen. I said ola money, after that driver has ended my ride at starting point it self and ola has charged me rs.51/- for same i have raised complaint on auto driver, ola support replied me disciplinary action will be taken on auto driver and your money won't be revert to my ola account.in above case i didn't do any mistake even though i have charged rs.51/- unnecessary. I just want to tell ola that remove ola money payment option for ola auto so that like me others can't face such situation when they book ola auto

My ride details
Crn[protected]

Hi,

My name is rachana and my registered mobile number is [protected].

I have been receiving recovery and threats calls from ola cabs asking me to pay the due of rs 360. I have been using other cab services as well, apart from ola but ola cab services is the worst cab service provider.

I use to pay instantly to the drivers for all my rides and never opted for post paid service.in spite of that, i am now receiving frequent calls from ola automated call service team to pay 360 immediately and if not legal action would be taken on me.

The calls literally spoils the day and irritates a lot. I tried searching for the nodal office details of ola and could not get any info in the internet. Even the customer care numbers mentioned are never reachable.

Please let me know on the process of taking this legally on the customer forum.

Thanks.

This has happened many times to me and also with almost everyone i know. You book a ride, the driver picks you up, then asks you to cancel the ride saying he’ll take the same amount ride. Lately, you’re charged an even higher rate (Nearly double) to go the same distance.
Today, i called an ola and the estimated fare was rs. 386/-. The driver saw my drop location and knew i had to go to the airport. He asked me to cancel the ride and said he’ll take 500/- instead. Despite of me showing him the ride fare on my phone, he refused to go for anything less than 500. I was running late and didn’t have the time to book another ride. Which is exactly what he took advantage of. Plus on top of all this, i was charged with a cancellation fee of rs.50! Which of course i got rid of though the app reporting the driver asked me to cancel to ride.
Recently i feel this has been happening with every ride i book and it just doesn’t make sense use ola’s services anymore.
The company isn’t going to make any money like this and neither are the customers going to be satisfied with paying double the rates!
I never thought i’d say this but right now, it’s cheaper, easier and more convenient to get an auto.

As discussed over the call with OLA team they have told me to send the transaction list of 3pl wallet-phonepe from 7th July -21st July because they told me that they have initiated the amount from their side but I haven't received any amount yet.

Concern:- I have raised this concern many times from 7th July -today but my issue hasn't been resolved yet.
OLA team is still be fooling me that we have raised this concern and get back to you after 2-3 days and now it's been a month and no response from your side.
I have taken 10-15 follow-ups with OLA team.
.
Order ID -CRN [protected]

Dear Sir /Madam

with reference to CRN [protected], i have booked ola cab thru Ola apps having price shown Rs. 130 for the trip . Before the ride I have asked the driver too that I am not going to pay/cancel the trip i[censored] have asked me to pay the parking charge of Rs. 71 which is absolutely unethical. The driver called me to come to the parking location and u need not to py any amount . after the ride the bill shown Rs. 220 including the parking charges, Why should I pay the amount ? Are you forcing us to pay the amount ? Like the driver threatening me to pay the amount or else he will not leave us even after talking to ola customer care representative . Its really worst experience . After the end of the ride, I was forced to pay the amount Rs. 220 with having fear that given by your driver. Why should i pay the parking amount where i am not there/ ? Also extra claim was happened, if you have check there is differential amount . Please refund my money . The driver behave was so bad, I have seen in life .

I just finished a ride on ola cab. As my grand maa had boarded the cab the driver took advantage of her age and knowing he took a longer route and i had to pay the bill for bigger amount. Estimated amount was 138 where as bill amount was 207. Over that he has fought with my grand maa to pay what's shown in the bill and not as was shown earlier. Please check this my mobile number is [protected].

I always pay my bill through ola money or cash, never used post paid ever since using ola. But now my post paid bill to be paid is showing 978/- in my account where did it came from, what do i do? I can't even contact customer care. We are never able to contact customer. Ola need to provide better customer care service to progress. We can never contact.

I, col surya pal singh rawat, had booked ola cab from pocket -3, sector -8, rohini on 25-08-19 at around 4: 00 pm. The vehicle driven by mr rashid, contact details are +[protected], came at around 4:09 pm. The vehicle was required to go to my destination sector -56, gurugram. After having crossed dhaula kuan and before getting over the first fly over, rashid had received a call from his comrade looking for assistance. He requested me despite being being told that i've a meeting. But, i thought, might as well help his friend who's in a dire need. He steered his vehicle towards rao tula ram marg towards shantipath. I asked him what about the extra damages likely
To be incurred. He politely said that we'll adjust. Anyways, the vehicle almost took 45 minutes, the place from where he had steered his vehicle towards rao tula ram marg towards shantipath and back to the place from where we could resume our journey. On reaching my destination, the total fare was rs 1128/= and i handed him rs 1000/=. I was expecting a return but instead, he politely said "thank you sir" and drove off. Now, if you see the fare from rohini to gurugram doesn't go beyond rs 800/= and if at all it goes then it is most likely due to traffic congestion but not that extent. It was shock to me when your customer care contacted me today stating that i didn't pay the complete amount. Perhaps, you aren't aware how regular i'm on ola cabs and why would i stop paying balance amount rs 128/=. Please guard against these thieves. I'm from mumbai and i'm scared to hire any taxi in delhi but beggars can't be choosers. Please treat matter seriously or if possible stop this character mr rashid before he maligns the image of ola completely. He's not attending to my call ever since this anecdote.

Ola outstation (Crn - [protected], vehicle no.- ka109175) was assigned for trip for 250+ kms. The cab quality was very bad and was not hygienic at all.ac was not working that too in today's hot weather. Also, car window's controls were not working.

The cab broke down in onward journey which was around 100 kms from bangalore and it took around 1 hour to get it repaired. But again it broke down in our return journey and almost took the same time to get it functional.

We paid around 3k for this journey, suffered in hot weather plus it wasted our time as well.

Ola customer care denied for a refund and said they have monthly checkups on cab quality but it was very evident from car's condition that it was clearly not the case.

A driver rode my family to the destination but forced them to cancel the ride... As they had less knowledge about using the app they canceled it and now ola charged us extra fee for cancellation... I am totally dissapointed cause instead of helping people reach safely to their destination... These drivers need opportunities to deceive them... If this continues it is better to use public transportation rather using ola and uber.

Today i had booked ola cab.

The cab driver has denied to ride to my distanitation and force me to cancel the ride.

Finally cab driver has cancelled the ride, and rs. 50/- charges from my account insted cab driver.

The details are as given below.

Crn: [protected]
Driver name: mohd naushad

Requesting to you kindly have look into this issue and do the needful for same.

We are 4 members and today we booked for an auto in ola, the driver came and after we told the top, he told that he was supposed to charge ₹50 extra if there were 4 members and that's a rule. It wasn't mentioned anywhere that 4 members should not travel in a single auto. After that when we decided to cancel the ride, we weren't able to do so as the otp was given and he told that ola would debit extra money when we book for the next ride. Before this incident we have travelled as 4 many times and none treated us this way, also when we approached the ola customer care, they responded in a way as though the driver was only right. So, i find it completely disrespectful and arrogant, as we didn't find any such disclaimer that we would be charged extra if we travel as 4. This spoilt our good mood and it wasted our precious time.

This is regarding the crn number: crn[protected]
And i booked the cab around 6:14
Micro: white dzire tour
That person said he will be coming to pick me up. So i did not cancel the ride and i waited for almost 20mins. And later he cancels the ride so now im being charged with rps 50.
I clearly asked him if he can come. Seriously he wasted my time and money! And if the cab driver cancels the cab, he should be charged for it. Not the customer. Seriously you guys have stupid policy!

On[protected] at 02:17 pm booked ola cab from sri vijay nagar colony, visakhapatnam to gnanapuram railway station, vishakhapatnam.
The driver kallepalli sandeep kumar car no. Micro crn[protected] cancelled the ride without prior intimation and rude in behavior for asking the reason of cancellation.

We book ola transport for a hassel free and comfort ride to our destination
You suppose to hire people well mannered and experienced not only in driving but the way in handling customers as well.

Am a female and the ola driver left with no prior intimation this how you serve your customer from you are making out money?

More over am charged with rs.50 for cancellation which i haven't done.

If this driver is not asked to send a apology this complaint will be straight going to consumer court.
Be prepared for that.

Being polite is not being weak.

Thanks
Monika rao

Car books from anandnagar, sinhgad road till passport office, mundhwa. Car details crn[protected]. Driver's name gangadhar swami. I have paid toll only once of rs. 30/- but bill shown at rs. 90/- which was again paid by me. Need refund for the same.

Bill details
Base fare
₹40

Distance fare

First 13 km
₹78

Last 0.9 km
₹10.8

Ride time fare for 42 min
₹42

Fare increase¹
₹39.52

Ride fare
₹210.32

Waiting fee
₹28.41

Toll/parking fee
₹90

Taxes
₹22.64

Total bill (Rounded off)
₹351

Insurance premium
₹2

Total payable
₹353

[protected] is my complaint number. I was double charged on a trip and on complaint the amount was refunded. Later due to some technical error the amount was converted to post paid. I have continuously writing to ola team on the above but there is no action taken. Now i am getting reminders to pay ola post paid with interest. The worst part is nobody is caring to read the e-mail send by the customer. All that we get for writing an e-mail is an standard sms your query has been solved and you need to pay the money.

Regards
Dilip

Ride booked from office to magapatta city. Fare was rs.214.
Driver charged rs.266. When checked invoice he charged rs.60
As parking/toll. He left the location as soon as we left the cab and there was no parking charges paid. But same was not charged on our earlier rides.in last two weeks it is observed that the fare charges are always extra charged then booking amount. Although this is nothing to do with traffic and no toll was charged, as it can be seen checked with travel time. For same location we paid rs.198, 243 and now rs.266. Which is not getting justified as route and travel time is same.
Request you to refund the same.
Cab booked from phone no. [protected] on[protected]
Invoice no. Crn[protected]

Hi team ola.

I am mayank thakkar
My registered mobile number - [protected]
And email id is - [protected]@gmail.com
It's a complaint against ola driver and i am finding complaint number from last 1 week there is no care and complaint number found only the 1 landline number number found which is not in working condition..[protected]
Kindly arrange call back for me on my same number.. So that i can tell you hole soul story of ola drivers complaint.
I booked ola on[protected]
Some around 2'o' clock it's was realy a bad experience for me.
I booked almost 8times ola from rani bagh railway colony to bahadurgarh.
And every single driver denied to took a ride and decline for the service
And i booked this ride for someone who is older and he is alone at that time.. Anne he is really seeking and need ola @ that time urgently. But ola is only the only of the trusted partner i think at that time but i am wrong because of such kind of experience i got from your driver side.. And ola also charged me a penelty as per ola policy on canclelation of the ride.
All ride details given below.

Otp-1312
Vehicle no - 5288
Driver number - [protected]

Otp - 2516
Vehical no - 6392
Driver no-[protected]

Otp-3847
Vehical no-9535
Driver no - [protected]

Otp - 5405
Vehicle no - 1231
Driver no - [protected]

Otp - 2228
Vehical no - 1327
Driver no - [protected]

Otp - 9129
Vehical no - 5617
Driver no - [protected]

Kindly take srtick actions towards
All of them.

Regards
Mayank thakkar
[protected]