Ola Cabs / ANI Technologies Complaints & Reviews

At 4.30 my ride was booked ola driver called me by 4.10 he asked how many people are there in your ride i said 3 after 5 mins he called me again n saying that is that okay my brother is also along with me i said no we don't want any another person he said ok then he called me again saying if no then cancel your ride i said y should cancel you have your personal issues we don't want to deal with it at urgent moment he cancelled the ride and cancellation fees was applied to me this ain't fair y would i pay the cancellation fee

I had done the booking at 10pm and i was waiting for almost 2 hr in night and the ola driver cancelled the ride after 2hrs just for no reason
I suffered a lot and there is no vehicle now after 12am
So where should we go now. Its very pathetic to deal such situation so please take some action as soon as possible
Details of ola:
Driver name: swapnil sadanand rasal
White xcent
Ola no. Mh05bj3595
Contact no. [protected] / [protected]

I booked ride perungalathur to virugambakkam. We had toll on the way. Driver told me that toll was not part of bill so i need to pay it. I paid it out of pocket 40 rs. After my ride i paid my bill with 12 rs extra since driver did not have change. I missed to read by itemized bill which had the toll amount added in it. When noticed it only later. Is there a way i can raise complaint against the driver since he has intentionally cheated

I booked a cab yesterday and waited for more than 30mins. Driver called and aaked whether i am going to give cash or ola money. I replied ola money because it was raining and i couldnot go to atm to take money he denied to come for pick up and cancelled ride. I want u to take action and let me know what action have u taken... Also i am facing issue many a time they cancelled ride even after waiting for so long.. I request u to not to take unprofession driver for ride..

My driver received an booking at the time of booking i received details for booking is 104 km driven nd total fair is rs. 2550+150 rs daily allowance it means total ammount is 2700 but after booking my car is driven 106 km nd bill of customer is only 2165 rs before taking money from customer i told him that his bill is not right late me talk to partner care than customer told me that ya it's right i was also booked at 2500+ estimate so he gave me 75 rs extra for tip but he complaint that driver takes extra money from me. Nd company added that money to there account nd fine my driver performance to 9 to 3 stars. After that my driver got call from ola nd he said that problem which is about estimate. Nd executive told him that it's customers first booking with ola nd all the rest ammount is an offer for customer. So my concern is that why i pay an offer ammount of ola customer. Ola should pay that ammount from there own account. There are many kind of problem with ola.

I booked ola for my pick up location at nabanna region, howrah to bentink street, kolkata, w. B (A total of 7+ kms' journey) crn no. [protected] on 09.08.19 at 11.03 am. When i tried to contact the driver, due to net work problem we could not talk to each other. When i was frantically trying to contact the driver, to my utter surprise the ola app automatically picked up showing my pickup location as '1, ecopark', kolkata, w. B. (Extreme east of kolkata instead of my residence at extreme west) under crn no.[protected] at 11.04 am. During this point in time also the network problem persisted and no contact could be established. The pick up location shown in the latter case (I. E. At 11.04am) was more than 25 kms away from the former pick up location within 1 minute from the time of earlier booking (I. E. 11.03 am). How within one minute two pick up locations are shown that too away by 25 kms from each other!! Is it not fault on part of ola app!! In the evening, i find ola has debited rs.50/- from my ola money showing cancellation of booking under crn no.[protected] which is de facto punishing customer for faulty app of ola cab operator. Therefore the app cab operator/authorities have wrongly debited cancelation charge of rs. 50 from my ola money and are requested to credit the same. Thanks in advance.

My bill was 444 and 50 was paid for toll fare total amount was 494. However ola driver charged me 550. When i called ola customer care they didn't had any reason. They don't check their drivers are their drivers are cheating customers. I will be going to complain this thing in consumer court for cheating. 50 is not a big amount but cheating a customer is a big deal.

I booked a cab on ola cab. As i was travelling with the family. The driver picked up the phone and confirmed to arrive at the pick up location.

The driver stopped responding after some time and then cancelled the ride and charged me the cancellation fees.

Ola has a pathetic way of making profit. I am surprised to know even the ceo of the company equally irresponsible as i sent the email to him which he conveniently ignored.

Hope you are doing good.
I would like to report to you of an unfortunate situation that i underwent courtesy of the ola cab drivers who showed no sense of responsibility and were annoyingly rude to say the least.

My flight was scheduled for departure at 8.50 pm and i tried to book a cab from attapur to rgia at 6:30 pm, which was almost two and a half hours prior to departure.

Below, i have described the situation in detail, which almost led me to miss the flight.
1. Ola mini and micro drivers accepted the booking and then asked for the mode of payment. When they realized it wasn't cash, they addressed me in a rude tone and cancelled the booking. This is the plight of a numerous customers and the drivers continue doing this.
If cash is all they need, why does ola still have cashless modes of payment listed?
Isn't it hypocrisy?

2. Next, the ola driver enquired on the estimated charge showing up in my application. Being a regular customer, i had a few coupons and i used one rightfully so. Knowing of the discounted amount, the driver denied pick-up stating that the amount paid would not even fetch him the fuel for his car.

3. Due to the disgraceful act of ola car drivers mentioned above, i was forced to choose an ola auto-rickshaw.
As the autos are not permitted into the departure gate premises, i had to alight at the auto stand, about 1 kilometer away from the airport.
With all my luggage, it was a real tough task to reach the airport on my own.

It is a known fact that several customers go through all of this and more, but only a few report them.
I had 3 ola cabs cancelled today for no fault of mine.
On top of it, had to be on the receiving end of mistreatment by your drivers, again for no fault of mine.

The question is, will you step up and ensure that such incidents would not happen in future and the customers would enjoy a pleasant ride?

Hope you read it right, and hope this effort does not go in vain.
Regards,
Surya

Booked a ola cab (Od-02 ad 1814) from my home to kims hospital at bhubaneswar. I am pregnant and needed to go for a check up at the hospital.
I wanted to do the payment through ola money but the driver in the middle of journey started shouting aggressively and threatened me to drop in the middle.
He said he needed cash payment. Is this how a driver behaves with a pregnant woman. No manners.

I am writing because i have been at the receiving end of manipulation of payment by ola. On top of it they have been giving me harassing calls and it is coupled by poor customer service.

The executives have been calling me saying that i have a ending bill of rs. 1000/- for 20th feb'19, which is completely untrue. The rides taken by me on 20th feb'19 have been paid for.in fact, none of the bills that i had been generated that day were a total of rs. 1000/-. Every time the executive had called, they have given me an email id on which i am unable to send mails and screenshots of bills as a proof.

No solution has been provided to this problem by the ola customer service executives.in addition to this, i am unable to even cancel my postpaid because the emails have been bouncing back from the email id given. On top of this, i am fine doubly now.

The calls from legal team are harrowing. It is a clear case of harassment nd wanting to mint money from the customer without offering any solution to the problem.

Despite having paid all the bills, i have been getting the caharrowing calls. Please look into this horrible and disgusting customer service by ola.

Dear sir,

I paid ₹426 for this ride. I accepted the fair amount as i have no knowledge of the distance to be covered. But felt that this fare was too much for the distance covered. I sent a fare excess complaint but you said the amount displayed at the time of booking online only charged.
I booked the return journey from the same drop place to my home again after 1hour and i was only ₹220 charged.
How you are charging with this discrepancy. While dropping the driver itself admitted that ₹426 was a higher side and for the distance covered the fare

Should be less than ₹250.
Please recalculate the fare again and do the corrective action immediately.

Maniraj

Onward journey crn[protected]
Return journey. Crn[protected]
Both dated. 11/08/19

Even after sending several e-mails to ola cabs they haven't unblocked my ola account yet. It has been more than a month. Because of which i am facing inconvinience. Every time i send them an e-mail they say that issue has been resolved but that does not happen. They are not unblocking my ooa account. Their customer care service is extremely poor. Please resolve this issue as soon as possible

Today my mom and dad booked ola, he behaved rudely to my mom, sister and dad, left my parents in middle of the road and ran, i want immediate response and action towards that
Vehicle : etios grey
Vehicle number: ka 06 d 6475
Problem faced: rude and pathetic behaviour to my mom and dad, overcharged as the calculated fare was rs.271 but he charged rs.500

Hi team,

I have booked a ride (Ka 05 ae 8483) to dasarahalli from tc palaya by giving payment option as google pay. I paid the amount 404 in advance before the ride gets completed. Find attached the screenshot for the same. But i had to pay the amount 354 in cash to the driver when the ride was completed. Driver was getting the pay by cash option. I paid the amount 354 as well to the driver. Please check on this issue and do return my payment of 404 rs which i paid through google pay.

Regards
Anjali

I made the payment of a ride through cash as soon as i reached my destination. After 2 to 3 months i started getting calls, messages & mails to do the same payment. I am exhausted replying and sending mails to the company but they are not doing anything about it. The travel details are as follows: ride date 28 jan 2019, auto : crn [protected]. The ride was for 140 rupees & i get calls regularly for the payment even after the payment was done

Same day same time three drivers canceled the trip and i delayed fro the flight and i missed it and i complaint to the ola support team and till now they didn't take any action so that reason i dint paid their last due, now they are started to blackmailing me for that amount with their layer his no is [protected], am not ready to pay the amount still i get responses for my complaint from their end, if we are canceling from our end they are deducting 50 rs for each trips, same thing happend from their end so i should know what action they are taking against them

I am a senior citizen aged 75yrs with leg problem. On 8/8/2019 at 4am i booked a cab from ksr railway stn to go to yellenahally main road, dlf. Driver manjunath responded but didn't come, after 5mts my phone indicated another driver shivabasaiah name, who also didn't come but he was very impolite on phone and cancelled my booking. Again i made another booking and made my trip with 3rd driver. My phone indicated cancellation charges rs. 50 for no reason. This is not the first time. Before i take the matter to senior citizen office in police com office, i wish to hear from ola c c service. Thanks, h v s moorthy

Booking crn [protected]. Ticket[protected]
Ride details
09:12 am - ashwin flats, periyar nagar chennai
09:52 am - adyar flyover bridge, 2nd main rd, gandhi nagar, adyar, chennai
Base fare -₹50
Distance fare for 11.3 km -₹90.4
Ride time fare for 41 min-₹51.25
Fare increase¹ -₹373.72
Total bill (Rounded off)-₹608
The fare at the time of booking was less than rs 200. At the end the fare charged was rs 600 which is a big mistake. Please refund
My contact number [protected]
Mail id - [protected]@gmmcoindia.com

Hi,

My ola account blocked without giving me any intimations, i sent an emails to [protected]@olacabs.com and [protected]@olacabs.com from 3 to 4days i'm trying to send emails after emails asking them to provide proper answers regarding my account blocked issue. Till now i don't know why my account is blocked? No explanation and they sent email stating, my raised reference was closed by stating as under.. `your request (Ticket[protected] has been resolved`, they are not given proper explains and also my account still shows as blocked? No one responded properly, can you help me to unblock my account and take necessary actions against ola team?

Thank you,
Varun m