Ola Cabs / ANI Technologies Complaints & Reviews

Dear sir,

I paid ₹426 for this ride. I accepted the fair amount as i have no knowledge of the distance to be covered. But felt that this fare was too much for the distance covered. I sent a fare excess complaint but you said the amount displayed at the time of booking online only charged.
I booked the return journey from the same drop place to my home again after 1hour and i was only ₹220 charged.
How you are charging with this discrepancy. While dropping the driver itself admitted that ₹426 was a higher side and for the distance covered the fare

Should be less than ₹250.
Please recalculate the fare again and do the corrective action immediately.

Maniraj

Onward journey crn[protected]
Return journey. Crn[protected]
Both dated. 11/08/19

Even after sending several e-mails to ola cabs they haven't unblocked my ola account yet. It has been more than a month. Because of which i am facing inconvinience. Every time i send them an e-mail they say that issue has been resolved but that does not happen. They are not unblocking my ooa account. Their customer care service is extremely poor. Please resolve this issue as soon as possible

Today my mom and dad booked ola, he behaved rudely to my mom, sister and dad, left my parents in middle of the road and ran, i want immediate response and action towards that
Vehicle : etios grey
Vehicle number: ka 06 d 6475
Problem faced: rude and pathetic behaviour to my mom and dad, overcharged as the calculated fare was rs.271 but he charged rs.500

Hi team,

I have booked a ride (Ka 05 ae 8483) to dasarahalli from tc palaya by giving payment option as google pay. I paid the amount 404 in advance before the ride gets completed. Find attached the screenshot for the same. But i had to pay the amount 354 in cash to the driver when the ride was completed. Driver was getting the pay by cash option. I paid the amount 354 as well to the driver. Please check on this issue and do return my payment of 404 rs which i paid through google pay.

Regards
Anjali

I made the payment of a ride through cash as soon as i reached my destination. After 2 to 3 months i started getting calls, messages & mails to do the same payment. I am exhausted replying and sending mails to the company but they are not doing anything about it. The travel details are as follows: ride date 28 jan 2019, auto : crn [protected]. The ride was for 140 rupees & i get calls regularly for the payment even after the payment was done

Same day same time three drivers canceled the trip and i delayed fro the flight and i missed it and i complaint to the ola support team and till now they didn't take any action so that reason i dint paid their last due, now they are started to blackmailing me for that amount with their layer his no is [protected], am not ready to pay the amount still i get responses for my complaint from their end, if we are canceling from our end they are deducting 50 rs for each trips, same thing happend from their end so i should know what action they are taking against them

I am a senior citizen aged 75yrs with leg problem. On 8/8/2019 at 4am i booked a cab from ksr railway stn to go to yellenahally main road, dlf. Driver manjunath responded but didn't come, after 5mts my phone indicated another driver shivabasaiah name, who also didn't come but he was very impolite on phone and cancelled my booking. Again i made another booking and made my trip with 3rd driver. My phone indicated cancellation charges rs. 50 for no reason. This is not the first time. Before i take the matter to senior citizen office in police com office, i wish to hear from ola c c service. Thanks, h v s moorthy

Booking crn [protected]. Ticket[protected]
Ride details
09:12 am - ashwin flats, periyar nagar chennai
09:52 am - adyar flyover bridge, 2nd main rd, gandhi nagar, adyar, chennai
Base fare -₹50
Distance fare for 11.3 km -₹90.4
Ride time fare for 41 min-₹51.25
Fare increase¹ -₹373.72
Total bill (Rounded off)-₹608
The fare at the time of booking was less than rs 200. At the end the fare charged was rs 600 which is a big mistake. Please refund
My contact number [protected]
Mail id - [protected]@gmmcoindia.com

Hi,

My ola account blocked without giving me any intimations, i sent an emails to [protected]@olacabs.com and [protected]@olacabs.com from 3 to 4days i'm trying to send emails after emails asking them to provide proper answers regarding my account blocked issue. Till now i don't know why my account is blocked? No explanation and they sent email stating, my raised reference was closed by stating as under.. `your request (Ticket[protected] has been resolved`, they are not given proper explains and also my account still shows as blocked? No one responded properly, can you help me to unblock my account and take necessary actions against ola team?

Thank you,
Varun m

I am holding credit card of hdfc and sbi card. Just found many unauthorized transactions in the name of citrusp*olacabs. I haven't checked any of the transactions do far. But this unauthorized transactions has been made in my card from the month of march 2017 in my sbi card and from the month of jan 2019 in my hdfc card.

Why is this happening and request you to settle the issue asap.
Hereby attaching dispute transactions done in hdfc bank for your reference.
I will raise a seperate complaint for the transactions in sbi card.

Everytime i prebook my ride for early morning train to catch but everytime either driver cancels the ride or makes fool of me and doesn't come for pickup, as i know that i don't get a taxi in that early morning so i prebook.
This same happened today.
I missed my schedule train.
Previously i also complained and customer care executive also makes fool and just can't solve the problem.
Now will either ola takes steps against the driver and should sent in my mail as a proof that strict has been taken.
Or compensate for missing my scheduled train.

The ola driver spoke bad language and stopped the car in between and asked me n my kids to get down by knowing that we very urgently need to reach the destination. I begged him to take the car but he refused to do. Finally he asked four times more the fare and i had to pay it since it was very urgent. He was speaking bad language n seem to be a drunken.

I took ride on kolkata at 10 a.m for 3 hour rental . At first it showed 799 for sedan which booked by airport ola booking point. When I completed ride it shows more than double amount 1869. Because of my flight time, I paid hand cash 1000 and paid half in Paytm to driver but he still asking it's not coming and demanding for more money. And they are doing cheating like this according to situation of people.

Yesterday morning i booked a cab from burari to sahibabad around 22kms for which crn is [protected]. While booking cab the fare shows around 380 or 390 something for mini, while in prime it is around 500 and in uber it around 400 something. I booked ola mini and opt for gpay. The cab booked is having registration number as hr55aa2353.

Problem 1. Rs.2 has been requested by ola to pay for the ride by gpay.
Problem 2. The final fare goes to rs. 726 which is around 85% higher.

After checking bill i found the rebate of rs. 390 and fare increase of rs. 624.

My last to last ride is having the same issue for which they refund rs. 71

This ola cab hit my car though it was parked in my parking. The cab no. Is mh12qg9008... The driver has zero knowledge of reverse.. He was driving on high speed that too on a reverse gear and too in a society. We had no role in that incident as our car was parked in the parking. We want all our damages covered from the driver or owner whoever it maybe as soon as possible.

Hi, I have been charged wrongly for a ride on Ola please find the ride details

CRN [protected]
Ride taken on : Sat, Feb 02 2019, 07:58 AM

As I have booked a cab at Tirupati, from Tiurpati Bus Stand to Srivari Mettu which is around 19KM and when I have booked the charges shown as around Rs.190, however after completing the ride the total fare is showing as Rs.989 and I have not made the payment as the option choosen is UPI payment and raised a complaint with OLA cusotmer care
and even driver was surprised with the pricing and the drive status showing in drivers mobile is still the destination was not arrived but I have get down at my stop.
I have raised complaints on this many times with Ola customer care, however I could not find proper response they are not even calling on my mobile just sending emails and messages stating that I need to pay the payment.

Kindly support on this and reach me on my mobile [protected] for any details

Thanks
Raju

On 16th april i took a ride, as i was unaware of post paid after completion of my ride, driver asked me to pay by cash and i paid through cash, and money got deducted from post too without any notice
After 10 days post paid bill got generated, after raising the complaint no one is looking for resolving this issue, now i am getting daily calls for payment

We had taken a ola cab on july 25th from sion west to mahim, unfortunately left a belonging in the ola cab. We had called the driver within 5 minutes and asked him
If he can tell his location and we can come and collect it from there, however driver izhar ali did not inform the correct location and said he would be in the airport.
After calling him many times and the customer care, he first informed he would let us know in the evening where he was – then he informed he goes to thane my home location every second day and he would give it over there. Nothing happened its been more than 10 days, i have not got the belonging, neither ola has done anything to
Get it back. I have called the customer care many times, they call up the driver and tell him to submit but he has not done that for last 10 days. If thane is too far in the second call, which we made after 2 days had informed to submit at any of the ola offices, driver was rude to me and to the ola agent, inspite of the ola agents informing him to submit the driver has turned a deaf ear, every time he gives a excuse of the distance. For past 10 days someone can check how many times he has come to thane & mulund area or for that matter andheri. Ola is not able to do anything and have no control on their driver partners. This is very poor service from ola.
I wanted to speak to one of the managers in ola about the disgusting services, however they connected me to some one called sanket who assured that he has spoken to
The driver and the belonging would be submitted by the driver to the sanpada office. He also informed that he would give me a call before 5.00 p. M saturday 03/08 and keep me informed about the status. However no once called and i am following up a simple thing for more than 10 days. I would never go with ola again as they don’t know about
Customer service is. Can someone provide a resolution on this. Its not a matter of the belonging however a matter of principles. Its going to be 2 weeks now

I have been overcharged for a ride rather than estimated fare as the driver took the long route and added the state toll charges. Ola cab drivers are driving on their own route and adding state toll charges if i want to take a ride within delhi only they are driving through noida route for which i have to pay toll charges (Inr 100/- for entering noida and other 100/- for exiting noida) total inr 200/- as well as for long route and if stucked in traffic they are adding waiting charges also.

When i contacted to ola support number it is always busy whenever i tried to call.

Hi... Recently i had booked a cab from hyderabad to nizamabad according to the ola gps showing. And have been waiting but time was increasing drastically. After that i decided to cancel my ride and i had tried to contact them about details. But they were not contacted and got busy on phone. So i cancel my ride and they did not call me or mail me. But they charged about 150/- without intimation. I had tried to ask them but they were busy at that time.