Ola Cabs / ANI Technologies Complaints & Reviews

I have been charged toll incorrectly for 4 of my rides. All the 4 rides have been taken from chankyapuri, delhi/greater kailash, delhi to surya nagar red light, delhi, and the route also does not include any interstate intersection where a toll can be charged.

Please get all the rides sorted out urgently, pfb the crn of all the rides in question:
Crn [protected] - feb, 26
Crn [protected] - apr, 03
Crn [protected] - apr, 10
Crn [protected] - apr, 15

Hi Sir,

I have booked Ola cab from Bengaluru Airport and reached to Ola cab and provide OTP number to driver. But due to server unavailable code not accepted. Driver already started ride. after run 2 KM He asking to me sir there is server problem due to OTP not accepting. and inform to me that no issue I will drop to you at destination please tell me how much amount showing in you app. I show that amount to him (Rs. 700). I ask to him for bill. he inform to me that I will provide nope.

after finish ride I try to paid amount via Google pay. that time got error on Google Pay than I pay 700 cash. but after some time I have check 700 paid via gpay as well.

totally paid 1400 rs.

after 30 min I called to him that sir I have paid two time please return my 700 additional amount back. but he denied and block my number.

I called to Ola customer care. they also not able to help me for the same.

I have gpay proof and audio proof for the same.

can you please help me for the same

Thank You
Ravinder Kumar
[protected]

Dear Ola
now I am cheated 3rd time by Ola by charged Extra money

I took a ride in ola taxi services. My ride number in ola is CRN [protected] Dated 14 jul 19. I was shown amount 189 inr before i booked the ride. After completion of the ride i was asked 354 inr.
165 extra money was charged from me in the name of fare increase. I was sent contacted customer care at 16:08 on 28 july 2019 mails to ola support but they did not give a befitting reply neither did they clear me about the price hike. This nature of ola brings disgust and defame to the consumer by keeping the consumer unaware about the facts. More over price hike was not refunded,

I booked an Ola from Noida to Meerut on 21 July 2019 with CRN [protected].

The ride charge was deducted from the app 1129 the same day but the driver took 430 in cash, as I was not in the city and the ride was taken by my family, they were not aware of the ride summary till I talked to them but the driver was gone till then, when I called the driver to ask why he took extra money after I came to know this he said he was having a network problem and he got the message from Ola that only 700 is been deducted from the OLA app and he need to take the rest of the amount in cash ie. remaining 430 but I told him that the complete 1129 is been deducted from the app and there was no need of the 430 cash amount, he then told me that he will refund the money via paytm but when again I called him after some time and even the next day he diidnot answered the call.

I then complaint about the same to Ola via the app support and then I got the mail stating that the driver is saying the amount of 430is for the toll charges, ( can you imagine how smart he is trying to be here as there is no toll on that route second he committed to me over the call that it is by mistake and he is going to refund this. He stated different thing to the Ola support )

Then I dropped several emails to Ola Support with my response that they are been misguided by their driver but I got no response for 2-3 days then I received a mail stating I will receive the call from their support team in the day time but since then I am dropping them mails again and again and I have not received any email or call from anyone to resolve this issue.
Their number is not connecting.

Its been a long time now since the cab was booked, please help in resolving this problem.

Dear sir/madam,
Ola has harassed me so much that i gave up and paid second time yesterday for 1 ride. Attached is the screen shot of the payment made with penalty (Rs.398) yesterday. Despite of paying twice, i am still getting threat calls and msgs from ola. Got 1 call and 6 msgs so far today.

Regards
Subhash dey
[protected]

I booked the cab thru ola on 31/july/2019. I booked for 4:00 p. M. But after so many calls and requests the cab driver even not cancelled the cab, he reached at my place at 4:30. I got late by 1/2 an hour and missed the flight. It was in so much mental pressure and i was on no show in the flght, still i have to reach mumbai at no cost, so again i booked the flight and have to make the payment of rs. 8000/- and reached home by 1:30 a. M.in the night.
Kindly refund my amount of rs. 1000/- which i made to driver by cash.
Driver details are as below: crn [protected].
This was a really horrible experience i had, will never use ola again.

Ola has been call me since last 1 year about a due amount, i have records of more than a 1000 phone calls and messages threatening to press legal charges. The link they send in the message does not work. Whenever i open the ola app i'm able to book cab normally. App does not show any dues. So please make them stop harassing me on an hourly basis. Every time i block there number i get another call form a different number within an hour. I have also received a call from ola legal team threatening me to pay, but once i explained my case to them even they were startled and didn't seem to have any solution. Since ola itself doesn't have the solution to this, i'm not sure what the next course of action will be.
Please make them stop.

I am absolutely disgusted with ola. I replaced uber with them and never again!! I booked a cab today which was taking its time, i watched it in app and then it came on my road parked down the road for 5 mins and then drove up 1mph if thag. When he finally pulled up he smirked at me. I asked him what he was doing whilst standing outside the car as he was not completely stationary, he then drove off!! I was so angry i could have cried. I always book my cabs in advance and despite driver taking his time and stopping randomly on his way (There was no traffic) i did not cancel as i do not find it fair on drivers so i waited. This resulted in me then getting late for work as he cancelled. I am now having to go to a formal meeting regarding my lateness. I then booked another cab which i cancelled straight away as i did not want the same experience. I cancelled and had no cancellation fee and the app showed me as having no job. 10 minutes later, i received a notification advising me of my fare for a ride i did not even go on!!! The app shows the fare and the ride but not even a destination! This app is scamming people. I am mortified and if this does not get resolved, i will be taking this higher. I am never using ola again as i have lost all faith in this company and i get cabs twice a day! I will also be deterring everyone i know from using them too. I expect a satisfactory resolution to this complaint as i am horrified with what happened today. It was totally unacceptable ; along with that, i expect a full refund amongst some redress to compensate for my distress and inconvenience.

I recently booked cab from ola and did payment using upi once trip ended. The payment was successful and money got deducted from my account but was showing confirmation pending from ola.
I did call in ola support and they said it will get resolved soon. It's been 3-4 days and i did call them 3 times, every time i got reply that will get resolved soon. It still hasn't been resolved and i am unable to book any cab ☹️
Phone: [protected]
Name: jaydeep
Amount: 198

This is for your kind information, I'm a customer of your ola cab. Today during a ride at Kolkata, the fare amount given to me was ₹320 when I booked it. After starting my ride I tried several times to make the payment via online banking. But your app wasn't proceeding the process till the end of my journey. Everytime the payment was showing failure.In the mean time other transition on same online banking was going smoothly and I was forced to pay ₹468 for that ride by hard cash.The same thing happened to me earlier also even with so many of my friends/colleagues.
The driver followed a long route saying that it will consume time and distance. But the map route was showing different. At a result, I missed my train, had to give an extra amount.
Being a smart citizen and having enough knowledge about computer science and engineering as I'm an employee at an MNC, feeling very disturbed. If such thing goes on then it would be a problem for people to take a ride because the amount is changeable.
Why a person would bother such extra fare. We people are not reliable about the route, so if driver keep a long route and at the end if a person would forced to give extra money with hard cash(huge hard cash isn't available all time for a person because nowadays everything is payable via net banking)

So it's a very serious concern, if ola authority doesn't resolve the issue, I would like to take further step including file a complaint on consumer forum, MHRD along with will spread such issue on social media. It's not a well business model. I know well, how it's internal function going on.
Thank you.

I had a ride in OLA on 3 July 2019 and the amount charged for that ride was 279 rs and i have paid that amount through G-pay and that was not processed by OLA to the driver. After completion of my ride the driver show me the amount that by saying that i didn't get the amount i have called the OLA customer care immediately before giving the cash. Ola customer care agent said that to pay the amount in cash and he said has raised a request for refund for the online payment amount and ill get the amount in 7 working days.
After that i have called OLA customer care more than 5 time regarding this issue every time i call they say will we will check and raise a ticket. and i also send the mail with attached paid screen shot and my bank statement to show that i didn't receive my amount. i would like complaint for fraud case against the OLA Company

Yesterday i took ride from manjunath nagar to nelamangala. I booked through phone pay, driver name is manju, ka51c0916, transaction i'd no. S1907302341045384258274, payable amt was 370, it was already deducted from my phone pay wallet but he collected cash rs. 420.00 from us.
He cheated us, pls do the needful asap. And revert the amt to my account.

I booked ola rental on 28th july crn[protected], i started my trip but in midway when i take stop for some work and asked driver to wait for some time and park the vehicle and told will call once i finish my work, but after sometime when i tried to call driver he was not picked the call for more than 2hours when i called ola customer care they also tried to call him but their call is not answered by driver so they told me they will escalate the matter to concern but till today no one reverted after all, and now they are reverted like issue resolved but truth is different, ola deducted money from my account for the trip which i haven't taken, and ola support team just asking me to wait again but no tat, expecting some strong action against driver and these lethargic support team because of them i was stranded in midway on road during heavy rain and also lost some important work and event thereafter.

Respect sir,
Sub:- ractified the charges of rs. 50.00
Regarding abve mantion subject matter that
I told the mini cab driver that he stand the cab infront of the railway station baside the stairs there were many ola cabs already stand thair and load the passenger laggage in cab but cab driver did not agree. Thereafter i told cab driver you remain here me and my wife with laggage having acroosed the road and reach you soon. Me and my wife reach come soon to the cab but cab was not thair cab driver escape from the place with cab. I am not cancelled the ride. Cab driver has cancelled the ride so therefore fully responsible to cab driver i am not responsible for that act so please free me all encumbrance and charges. I will be highly oblize to you.
Thanking you
Cab driver - sadik moh. Raja
Cab no - 8852

Your sincerely
Incidant date[protected], 03:45 pm
Place - indore (Railway station platform no.4)
Mo. No.[protected]
Alok nagar kanadiya road
Indore m. P.

Booking ref : CRN[protected] and CRN[protected]
Driver name : Ravi Raj K for booking id CRN[protected]
Driver name : Manikandan for booking id RN[protected]

1) On 5th April i had reserved two cabs, from Thiruvananthapuram airport for one complete day to travel with in city of Thiruvananthapuram and pickup done at 7:30 AM from Thiruvananthapuram Airport. Both the cab drivers refused to start journey on Ola post paid as they complained that they are getting delayed payment from Ola and they want cash. Since i had booked return flight on the same day and had several things planned i had no option but to accept their conditions.

2) Journey ended around 7.45 PM and I paid both the drivers in cash which was 2699 INR (CRN[protected]) and 2799 INR (CRN[protected]) for both the cabs. Now since i had paid in cash i raised tickets clearly sharing both the references and requested the same to be waived off in my postpaid bill.

3) Unfortunately only one (CRN[protected]) was reversed which was for the amount 2771 and in the same call i reminded Ola representative who had called me that there is another bill which needs to be waived off. I was told that another person would call and resolve the issue.

4) But it never happened i kept raising tickets in Ola app and they just kept saying that issue is resolved without even mentioning what's the solution offered. I got another call probably on April 26th and 27th and for both the representatives said they will look into the matter and resolve it. Even i asked them to contact drivers so that this can be verified and closed.

5) But nothing happened and Ola kept adding penalties on my account the worse part is that they don't have nodal officer number, their corporate office number listed on website never answer my call. Over and above the tickets raised in app are just closed without proper information.

6) Now they have added 395 INR for the no fault of mine and it's being added even now penalty is growing up for the no fault of mine

7) I received another call on 25th July 2019 by a representative named Miss Vishaka vide phone number +[protected] to whom I explained in detail after which she agreed indeed this was an issue but she was unable to help so I requested the call to be forwarded to her superior and was connected to another person name Mr. Srijit, he did pulled in driver for call conference but due to language problem he couldn't respond immediately. So Mr. Srijit promised me that he will look into it and resolve it.

8) After driver has taken the money it's his duty to inform the Cab Aggregator that he has collected money and this wasn't done.

9) I want M/s Ola to compensate me for all the stress and agony I have gone through this and that should be 5X ( 5 times) the invoice value in the reference of booking id -CRN[protected]

Thanks and Regards,
Deepak

I had complained previously also. And again I am complaining. Because of that driver I could not reach my work place and my pay was cut. How could you people be so careless. If you have an app for convenience of people, how could you be possibly an irritating factor to them. Trust me I am searching for a thing where I can file mental harassment case against Ola. This is not the first time it has happened. I'll write 1000 times if you want me to. But I want action to be taken against the driver and compensate for my loss as well. Mh 03 bc 2607. Brown waganor. Anil Chandrakant pawar.

I booked ola, driver argued me to pay him extra over the phone, please check your recordings if you have, i refused, he argued and asked me to cancell the ride, i said i will not, after waiting for 1 hour driver arrives saying its not worth for me to go there i will be at loss, pay me 1200rs, i said no i shall pay my estimated fare, i have travelled to my destination by choosing same location several times, but this time gps ends trip 8km before reaching destination, driver suggested me to reroute the trip i did so which was showing very diffrent route and when we started on gps the actual road was diffrent and was taking ne somewhere else, after that again we stopped the car and rerouted the ride this time again some other location would have been the result if we would have taken the route, so me knowing the way came uptill our destination, to my shock when i got down fare was showing 700rs which was 400rs over than actual estimated price.

I expect refund

Estimated fare was 300rs

Paid 700

Rerouted as destination was not on gps to find the correct destination as road displayed on gps would have taken us to diffrent unexpected location

I booked a cab from ola.. Before riding the fare shown to me was rs.515 after completing the ride it was rs. 885.
I called them thrice they said there was high demand of cab so they charged extra fees.. But i was not shown or notified about this prior.. They said their supervisor will contact me within 4hrs but it has been 24 hrs i have called thrice but no one contacted me.
They showed me fix fare cab n charged ne heavily.

Please resolve mine complain asap.
I on saturday ie 27 july took ola taxi..
Driver name is ratneesh..
His mobile number is [protected].
I took a taxi from noida, rate was coming rs 275/- in the morning to drop at okhla.

We want to 2 extra stops.

Mine invoice came as rs 331/-, he took rs 470/- from me saying that he is paid mcd tax, i in fact told him mcd tax is including this fright estimate, we have never ever paid saperately.

I want immediate refund.

This person has cheated us..

I have been using ola since along time. I everyday take ola for my work and back. Today i booked a ola from my work place back to home and the driver is not ready to pick me from my location and he is asking me to cancel the ride which would charge me when i take an another ride. He is not ready to cancel it by himself telling that would make a loss of pay for him. I consider this as very unethical practice hence i request you to take a serious action against the driver.