Ola Cabs / ANI Technologies Complaints & Reviews

I am udit singh, a central government employee. I took a ride in ola taxi services. My ride number in ola is crn[protected] dtd 28 jul 19. I was shown amount 276inr before i booked the ride. After completion of the ride i was asked 554 inr.
315 extra money was charged from me in the name of fare increase. I contacted customer care at 16:08 on 28 july 2019 but they did not give a befitting reply neither did they clear me about the price hike. This nature of ola brings disgust and defame to the consumer by keeping the consumer unaware about the facts. More over price hike was not refunded uptil now.

Hi opted for ola cab service where are the price shown at the time of booking the cab was 432 rs and there was no surge price aswell at the time of bopking and where as the price charged at the arrival was 902 which is completely unfair.

Tried reaching the customer care support contact numbers available in the web and also in the app the call gets disconnected after 3 to 4 beep sounds

Pethetic customer care service by ola management
Simply cheating the customers by showing incorrect prices.

Name srikanth k
[protected]
Date of journey 28th jul 2019
Hyderabad

Driver denied a pickup due to ola money payment and asked to cancel the ride. I canceled the ride giving correct reason but i was charged with the cancellation charge of rs.50. Tried in app support for refund and ended with technical error. Called the customer care for refund, without my acceptance they gave an voucher for 50 with one month validity. I am not a frequent rider hence i said that i can not accept the voucher and i need my money refunded in the wallet. They simply said that there is no option to refund the money other than the voucher with only one month validity. Also thay don't have any customer support email id to make the complaint. No help with their app support and their customer care support to get my money refunded. Public money is being looted in the name of cancellation charge for their fault and forcing to use their service by giving an voucher with very short time of one month validity. I need my money refunded.

I want to aware the ola company fraud with customers, when i book ola cab my fare was show rs-101 and they charge me 1.5 times rs-151, where i was not jam and same route by driver
Now i read in facebook most customers face this fraud by ola cab
Please take corrective action against this company to save from this fraud company
At this moment uber fare was rs-110 so i book ola they charge me rs - 151
When i talk at customer care they told price is dynamic ola can change any amount
At time of booking i mentioned proper pick and drop point and there was no change, same point i will picked and dropped and no jam
Please consider this
Thanks
Amit goyal
Ph-[protected]

It is third time that i am penalized by the ola company for not turning up of their drivers. Shall a customer wait for two to three hours so that ola driver/ can come to pick him/ her. Even drivers refused to come as they are already serving a booking or were very far away. But ola company always penalize their customer by charging rs 50/- on next booking. It is unfair, unethical, immoral and illegal also. I demand return of this uncalled for penalty levied on me unnecessarily and illegally.

I took ola cab from delhi airport to hotel sun village. As driver requested for cash payment we paid cash 525 rs. At the destination. As payment was debit card i tried to change the payment method but couldn't do and 525 rs debited online as well. When contacted driver about the same he refused to agree about cash payment. Please check with the cab driver otherwise i will file a legal complaint against him as he is lying for small amount and talking very rudely over the call. I have attached screenshot from ola app about the ride.

Crn [protected]

I believe driver was pre-planned to cheat, evidenced below mentioned points.
1) driver was driving very slowing while return, so to make the trip delay and make extra money.
2) at around 7.15 pm stopped the vehicle at adyar location of chennai which is around 8 km. From destination (Palavakkam) and informed vehicle break down, refer the pic enclosed.
3) driver asked my parents to pay rs 4, 500 as bill amount and take auto and go home.
4) as i informed them to check the bill and pay cash to driver while starting the trip, my parents asked for the bill but driver denied to share the bill and argued that check with your son for the bill. Since booking was done from my mobile and i was not with them, driver started creating problem on road and forced for payment immediately.
5) while starting the trip i informed the driver that parents are first time to chennai and they are not aware of tamil language so please take care.
6) in bill break up additional distance fare of rs 390 and additional time fare of rs 120, these are extra charged without reason.

Bill details
Base fare
156 km, 10 hours
₹1560

Additional distance fare
39 km x ₹10/km
₹390

Additional time fare*
1 hour x ₹120/hour
₹120

Driver allowance
₹250 x 1 day
₹250

Ride fare
₹2320

Play convenience fee (7%)
₹144.9

Taxes
₹202.4

Total bill (Rounded off)
₹2667

7) with lot of pain my parents able to reach home at 9.45 pm.
8) customer care was intimated immediately but as of now no action taken again the customer care started doubting on me. You people ca check my track record since 2013 availing ola service.
9) additional charge of rs 2640 refundable to me.
[protected]Convenience at 7%) -174 (Tax)= rs 2640.

This is with regard to double amount charged to my credit card for a ride taken on 17th may crn [protected]. I was charged an amount of rs 677/- twice to my credit card and even after multiple mail reminders, sharing the screenshot of ctedit card statement, calls to ola support number, i have still not received any resolution.

I would want to raise a complaint to ensure reversal of excess amount charged to my ola account.

Hi,
I am kiran jadhav.. Today my wife booked ola ride from baner to aundh.. She fogot to take umbrella from riksha... Since last half n hour we both call on his no but he is not responding.. This is very cheap tenancy shown by ola driver... If ola seriously taken any action please do it otherwise i will promote my incident with others...

Rikshawala contact no is [protected]

Regards,
Kiran jadhav
[protected].

I have booked a ride for my friend and paid the money before the end of the ride, and the amount was rs.1223.
After the completion of the ride the asked my friend to pay the whole amount by mistake he also paid the whole amount.
After that i raised complaint saying that this is what happened and they gave ne rs.90 coupon code and said thats all we can do.

The driver canceled automatically my ride and when i asked him the reason he didn't gave proper answer. I was charged cancelation fee. The driver first agreed to come and when it was booked after sometime he cancelled the ride. When i called him and asked about it he did not gave any proper reason and i was charged cancellation fees of rs50. Kindly look into the matter.

I booked an ola ride, then driver asked me how much fare i was getting, then i told him fare charges and he said that you have to pay double amount for booking and then i said i will report about you in ola cabs and he happily replied ok no problem and then i was angry so i told him to cancel ride.
Crn [protected]
Ride name victor hans
Black ct 100

I engaged ola cab vide crn [protected] - 20 june 2019 ride from 416, old madras road to bangalore airport kial drop. Ola illegally charged & collected from me excess amount of rs. 180 + gst towards toll & parking fees, which are not applicable for bangalore airport drop trips. I raised a complaint to ola support team and they themselves agreed and accepted that toll fee & parking charges are applicable only for bangalore kial airport pick-ups i. E. Outbound trips from bangalore airport. I have again raised the issue and submitted ola invoice highlighting the inbound trip & illegally collected excess amounts of rs. 180 but ola is still silent. Unfortunately, ola has a history of skimming off illegal charges for several reasons and thus scamming trusting customers. Please help me receive refund of rs. 180 + gst from ola.

I have booked an ola auto to my grandmother.
And while sending off i asked her not to pay the money as i have checked in for ola postpaid. However, the auto driver demanded for the money again from my grandma.
And she is helpless and have to pay the money.
Thus i got the money cut from my postpaid balance (52 rupees) and money from our pocket as well (70 rupees).
Hereby i demand my money back and punish the driver for wrong doings.

I have booked the ola cab on 25.07.2019 from rohini to bawana (Delhi). The cab has arrived at the location at 9.40 a. M.. The driver has asked me where is your destination. I told him it is bawana. The driver mr. Rakesh kumar has denied to start the ride and told me he has not willing to go to bawana. The car is beat and crn number is [protected]. I am getting late for office. So i have booked another ride but on next day rs.50/has been added in my bill as cancellation charges which is wrong. Kindly refund the same.

Maine customer ko thane se pick up kiya tha aur viman nagar me drop kiya customer ne bill diya nahi to maine partner care me complaint registered ki mera bill 1845 + toll charge 265 aisa huva tha but customer care se much bhi revert nahi mila hai abhi tak maine 20 ko complaint registered ki thi muje 72 hrs ka time diya tha abhi 5 days complete no gate hai mai har din partner care ko call kar raha hu lekin o bol rahe hai ki abhi tak kuch revert aya nahi hai concern team ki aur se so plzzzz meri complaint solve kijiye mera paise muje dijiye.

We have booked the ride from panch linga nageshwara temple begur road to anand rao circle.
Driver reached the pick up point and rode for 5min and left in between denying can go to the destination,

In auto there were kids of 2 and 3 years old and old grandmom of mine.
Name : nagaraju
Crn: [protected]
Time: 01:53 pm
Date: 25/07/2019

Please take necessary action

CRN [protected] on 24th July 2019
The estimated fare shown on OLA app was 148/- for cab. but after the completion of ride the amount charged showed 322/-(there was no traffic, route was not changed by driver, no delay on our part)so it is not acceptable to pay amount, Which is even more than double.
We requested an online bill. Bill breakup showed fare increase by 141/- which is excessively and arbitrarily charged. How can you charge such a huge amount of 141/- extra even though the ride mentioned 148/- only.if you had clearly shown the 322/- as actual price we would have not taken the cab. But this action of charging extra amount is completely arbitrary and non-acceptable. this clearly shows that you lack transperancy with your customers.

We even tried to call the costumer service Centre but there was no response.
it was really disappointing that when he did pick up the call he was unprofessional and impolite.

we are regular customer of Ola, it was not expected that you would indulge in such deceptive techniques of charging more in the name of fare increase and there was no rational reason given by your consumer redressal.

On 24.07.19, 1.16pm i started my trip. I need to go chepauk pwd office so i asked him that in mount road more traffic is there. So i asked him to go by cathedral road. The driver didn't respond. I asked once again. Immediately he ended the trip and forced me to getdown. He behaved very harsh. With in 0.2 km i was forced to get down. Is this the correct manner? Then the invoice for 97 rupees is coming to me. Without riding, i was forced to get down and i was insulted how can i pay for invoice. Plz do the needful for me.

I have booked an ola auto from sector-51, noida to golf course metro station when i stepped out from auto after giving money then i realised that i left my cell phone in auto. i immediately borrow a cell phone and called on my number it was ringing and after 5 minutes it switched it off. ola auto number ( UP5528 named raja), immediately called on ola customer care but they refused to help me out.