Ola Cabs / ANI Technologies Complaints & Reviews

In the year 2018, my husband booked a ride (Crn[protected]) on ola but ola cancelled the ride by himself. Then he charged rs. 50 more on the next ride (Crn[protected] for the previous cancellation which is against the rule. On that time, due to situation, we were not being able to contact ola within some days. Now when we are contacting ola, they are saying that they can see the account details of just 60 days earlier only. Now when i am asking for waiver, they are denying it. Now i want a waiver of this rs. 50.

The driver upon arrival cancelled the journey mentioning the drop location was not reachable for him. Without any discussion I got down the cab. The driver left after a while of this but then I found that there was a cancellation fee charged against my account soon after he left.

This is so improper because I didn’t cancel the ride nor was a late to board the vehicle.

I don’t find any method to complain against it in their app, I think they removed this option.

I wasted my precious time complaining against this stupid incident to the consumer forum.

I need the refund of my money and this company should be warned about such issues, which wastes our time and money.

On 23rd november, 2018 i had booked a cab at jaipur and fare was shown as rs.123 for a journey of less than 4km at around 22.45. The driver took a circitous route and when the journey finished the fare came out as rs.214. There was no traffic jam any where and neither i had asked him to make any diversion.
I took it up with ola and later on 1/1/2019, i received a mail from ola support that matter stands resolved and there is no outstanding against my post paid ola money account but i continue to get sms & mail to clear the dues and threatening legal action in case it remains paid. I have even forwarded the mail to both zip cash & ola support stating that against my account there is no outstanding. Still trail of sms & mail does no stop.

I booked a cab on 16/07/19 at 10.50am under crn [protected] from my residence to thirumudivalkam which is a regular trip amd i come under select member.
The fare shown to me at the time of booking was 304 rupees and it is a higher fare and due to urgency i prefereed that. But to my surprise the fare display got disappeared, which i found on my way and i told this to thedricer also. But to my surprise i found at the closing it was rs 538 and i paid. This type of fares hiding after my booking is happening often, i preferred ola since my closing was th same. I think it iis an organised cheat with ola replying cancellation charges for a long time and i have got back the cancellaton charges back.
Pl investigate how it has happened as i feel not to prefer ola in future k mohan [protected]

Team,
I am daily getting messages from olamny to upload documents and complete kyc to add money in my ola monet wallet.
This sms is very very irritating. I am not interested even in continuing my services with ola. Please deactivate my account and stop these reminder sms. If you do not stop this i will take up this complaint with telecom regulatory authority of india

Hi,
Today 16th jul19 myself and my family made a tour to Ramoji film City, Hyderabad. Reached there by OLA but trouble while retun. Booked car (CRN: [protected]) and wait 15 min but driver asked me about drop location and estimated cost (estimated Rd 593) asked me to give extra money (Rs 800) for accept the trip otherwise not possible and behavioral was too rude. Finally he cancelled the trip and throw me some slang word.
I was in trouble with my little baby and aged parents in rainy time at evening.
I need a proper action against the driver (Sreenu) that he can remember for his punishment.
I will help to share all details.

Regds,
Kallol

Am a ola driver it's very tough to drive in ola with taken lots of conditions/rules like dry run, charges, extra run charges and limitation of kilometers, and more daily rentals, more commissions again if it's in at least for -1rs negative balance at 12 pm they put us in off road till late evening so on this case if i try to call customer service to request for onroad the vehicle n will clear the balance by getting ola money it's waste of time with them they will say not possible n please visit the ola office, so if i start moving towards ola office again i'll be charged for the dry run like this they have so many options for fine the drivers i've already suffuring so much with not to tell any one even we don't have any option instead of driving but ola has encashed with drivers problems, so i dont know what to do like in this conditions please help the drivers because drivers also human being so please if their anybody to look into this matter please try to solve the ola drivers problems,

Regards
Ola driver

Please be informed during my return from airport to my home at madipur village on dated 18jun19. I bought 03 umbrella on vacation and same are left in cab on said date.

As advised i called up many times to the driver but he is not willing to return my belongings to me.

You are requested to please intervene, as i know ola for its services but do not want to bring bad name to ola and do not want to go in police.

Looking forward for the solution to my problem.

Driver name is govind.

Hello

Date of incident: 16th of july 2019

I ordered an ola cab today at king george square at 4:07 and my driver never turned up and i was still charged 7.15. Even though the invoice says i was charged 3.68, my bank statements says 7.15. I want a refund.

Crn: [protected] and it was a prime sedan and the drivers name is manider singh

Thanks zhinus

I had booked ola cab on 17th of may 2019 at 2 am in the night from khar, mumbai to kalyan. The fare estimate it showed me was rs 620. However, when i boarded the cab, the driver informed me that he was out of gas and he would need to fill it. I suggested him to fill it from the station on the way, however, he said that he won't be able to reach there and took me to another gas station which was off the route. At that gas station he was waiting for more than 25 min for his turn. When he dropped me at my destination, ola charged me rs 800. When i saw the bill they had charged me for time taken for this ride (Which included his gas filling time) and above that surcharge and tax on the amount. Now why am i responsible for the cab being out of gas.

However, i also tweeted and also file complaint with customer care, they didn't help me out, didn't even bother to verify the time taken for the distance.

Crn[protected] is the ride code.

I decided that i wouldn't pay the ola postpaid bill till the matter is resolved, however, now they are going on adding fine for non payment and also harrassing me by calling me to pay it.

Dear Sir, I Rohit Sharma booked 2 ola rides for my destination to babubazar
(in which the 1st ride was cancelled by the driver as the destination was a bit far for him ) .But I received calls from three different drivers. At the end i was forced to cancel the remaining rides too.Can u help me in finding how three rides were books though it's showing that I have booked three rides only.I ask for your help .

The travel rate was given in ola aap as 118 rupees. But it was peak hour and cabs were not available. But then suddenly a cab was made available and the rate was not given in the aap. When i reached the destination the amount was rated more than double..357 rupees. I dont know how that happend. If the rate was high then it should be specified but it was not there.

Dear Sir,
On July 1st Night t I booked a Micro cab from IGI Delhi for Ghaziabad . The fare at the time of booking was 500+ ( less than Rs 600 don't have the right figure now).. I end end paying Rs 1182. also not intimated during en-route, it would also happen that the passenger was not carrying double money.. On the part of OLA this is serious mal- Practice because the agreement at the start of journey was not honored and just for attracting the passengers the price was deliberately shown low. CRN[protected]

I had booked IRCTC Train Ticket on 22 June 2019 and paid Rs 2465 by OLA Money.The Ticket was cancelled on 26 June 2019 and as per IRCTC the Amount of Rs 2400 was refunded Refund ID of which is [protected].But till date I have not received the Amount Rs 2400 in my OLA Money Wallet.Request to process the same asap and also update why the Amount is still not credited in the OLA Money Wallet.My Account Name is Nilima Malji and Mobile Number registered with OLA is [protected].My Email id registered with OLA [protected]@gmail.com

I have taken OLA outstation on 11 July.
Ride was of 254Km which costs approx Rs. 3700 (actually less) from 6:30AM to 09:30PM (from Delhi to Narora/UP). I have paid 3959 via upi. I had travelled extra of 30Km which costs Rs.405. So I should be charged[protected]= 146 only. But I was charged with 1588. So total Refund due: 1588-146=1442
All this happened as their OLA app is showing travelled distance of 384Km instead of 284Km. I have all the proofs needed.

I have complaint the same to OLA support via Twitter but they are not accepting their mistake. There is no email or contact number provided to complain. Their IVRS says we will call you but they never called.

Ride details: CRN: [protected]

I had travel to mh01ch1545 yesterday in evening & driver name was Mr.Sagar Khanvilkar who had misbehaved with me & my wife in way o[censored]sing bad words
i think he is drink & drive so i ask about the same to him than he is using bad words to me than my wife interrupt she told him to stop the car but he is denying & stop at the place where no one was there & slap to me i asked him about driving licence & other papers related with car but he is not responding me properly requesting you to take strict action against him i had file police complaint also of him.

Driver first hit our side mirror trying to overtake from the left. He started making rude gestures and trying to scratch the car, we ignored him and moved on. He then tried following us and getting in front o[censored]s and the whole way he was honking and yelling. He nearly hit our car and he kept trying to. His cab number is KA 51 AB 4746. He was very rude unprofessional and drove extremely recklessly even though he was at fault.

I took almost 15 rides to same place from my residence every time it will be below 300 for recent 10days back when I book it shows 258 but after reaching the address it shows 881 rupees n driver not listening at all i gave 881 n I submit same in ola app they gave good Will 105 ruppes again I use that code and book to same address from my residence it shows 258 after i use 105 it show 156 but after reaching there driver saying in his account shows 256 n driver fighting n took 256 is this is the way drivers playing with customers n u people taking commission I won't leave this easily at all 881 not small amount

Almost everyday i use to book a ola ride from my residence to my office. But today when i book the ola ride in the morning, they confirm my ride. I called ola driver to know that how much time he will take to reach my location. He answered the call and said i am almost their and asked to me that where you want to go, i answered him the location of my office where i want to go. Then the ola driver cut the call and cancelled the ride. I booked another ride which get confirmed and then automatically cancelled after few minutes. In result to that i left with no option but to go by local transport. Which results to my late arrival to my office. I was harassed by ola and ola drivers.

Ola showed me in my booking a wrong fee, I always pay via visa. I have a screenshot and text message which proof that I was charged this low amount. The driver did not take the route he was told and he was shown! He insisted on taking a different much longer route! In the end I had to pay much more. But there is no other way than only calling to contact ola! But I can't even reach them that way! I am angry! I want my money back!
Plus the driver didn't even had change in the end when I was forced to pay more.