Ola Cabs / ANI Technologies Complaints & Reviews

In my last ride from howrah station to lake town i had been given an estimate of rs 327 and i was charged rs 593 and i have trying to contact you but you are not answering for the past 5-6 hrs i want a refund of rs 266 in my ola cash today. I will take extreme steps if no action is taken right away. I want someone to contact me and refund me my whole amount within next two days

I am currently in a ola outstation ride from meerut to delhi. Its a white tata zest with no. Dl 1zc 4524. Driver's name is devendra kumar. He has entered incorrect meter reading (Excess 55km) and on pointing out the cheating he started yelling and shouting. He even harassed us and threatened us. We are having a flight to catch so there's not much we could do. Also there's no ola helpline reaponse.

I booked an ola cab, then the driver couldn't reach the required destination to pick me up, so he cancelled the cab.
Afterwards i booked another cab and i was asked to pay 50 rupees more because the driver cancelled the cab earlier.
If i had cancelled the cab earlier, i would have surely given the extra 50 rupees happily, but it was the driver who did the same.

I booked an ola cab from aiims hostel no.18, new delhi to west sagarpur, new delhi
Driver arrived and denied for the trip as he denied going to my place.. I have a lot of luggage with me when i sat in cab and i place my bags on the seats but when he denied and i take out my bags from cab i forgot one of my my bags containing two tiffin boxes. When i realised this and called him he refused to give me my bag details of cab is
Micro cab booking and driver name is manoj kumar.
Crn [protected]

They are asking money which i have already paid to driver and constantly calling ad sending masseages regarding money due. Its being a long time they are harrasing me please take a strict action against them. They have a new way to earn money from customers. I am very upset ad frustrated now. They are saying that you have paid money still you have to pay it online also else you will keep receiving calls and massages.

I had booked an ola bike on 18th july, 2019 morning. The driver arrived and at 10:38 am i shared the otp with him. He asked me where is my drop point, and then said there is no fuel in his vehicle. And he stopped the trip immediately. I asked, why did he stop the trip, he could refuel on the way. He said, ola will not charge for this trip and refused the listen to me, and he left.

Ola booking reference no: crn [protected]
Driver's name: rajesh kumar
Vehicle no. Ts09ek3861
Date of incident: 18th july, 2019

As per the bill, certain amount is paid by me goes to the driver, and the rest to ola (Ani technologies).

I request complete refund paid by me, and legal action against the driver

I have booked a cab from panchkula sector 11 to zirakpur on 20/07/2019 through ola cabs, around 10:15 got bookd a mini cab crn [protected] and due to some technical error my paytm wallet was not working i told him to wait and he starting abusing me. I started feeling uncomfortable and insecure, he abused me in local language and was very rude. On reaching me place he dropped me and then while i closed the door and walked towards my office, he came out of the car and shouted at me. He outraged my modesty and reputation. I want strict action to be taken against the driver (Rahul kumar tyagi) that he does not do that again. Very very bad experience with ola driver who abuse me and behaves rudely.
Ola should take action against him asap.

Driver and ride details
Rahul kumar tyagi
Mini white kuv
Crn [protected]

Komal brar
[protected]

I had taken a cab from hotel grand bee to govardan theater yeshvantpur, the driver was so arrogant that he dropped me almost 200 mts away and denied giving my luggage when i said drop me to the that place, he said because of heavy traffic he cant do it and i should get down, and walk with all my luggage, he was so threatening to me. He was so unethical, he also made on the the share passenger get down in the middle of the street and told him to cancel the ride and book another one. If ola has any concern regarding women safety please look into this matter, or else i would have to choose other service provider.

Thanks and regards,
Chetan s. Shinde
M: [protected]

I booked an ola cab near about 9:40 pm from vishal mega mart bhopal to nehru nagar on 19th july 2019, the driver said to me that i ll be there in 1 min as also shown in map on ola app, but he dosen't came and when i call him so he rejected my call, i call him more then 15 times but he didn't ans and just rejected my call if he dosen't want to come so he can tell me tht i can't come but this is not tolerable and i was waited for above 20 min for him, and i can't cancel the ride because rs 50 would be chargeable if i cancel the ride and now it' 1:30 am midnight, till now he didn't cancel the ride by himself, please take action against him otherwise how can i book ride for myself till then he dosent cancel that one. Ola no-5197, driver name was shubham sahu

Showing zero balance. Same. I mailed the support desk received no proper assistance i updated again by restarting the app as suggested by the ola team but still not working. Now if i try to update my pan its not happening. I had around 1500 rs in my ola account. Please do the needful.

Account name : reva placement
Email: [protected]@gmail.com

Regards,
[protected]

I boarded the cab today and the ac was not working. Despite telling the driver that ac not working, he said ac is “kharab”

Do i pay inr 293 for a cab without ac???
This has been regular habits of ola to annoy the passangers

I want the full refund for the ride as i am not paying ₹293 for a non ac cab

When i called them for this complaint and asked them for refund they completely refused to process refund and told me that we cant process refund.
If they are not able to provide adequate service and refund on their mistake then what is the use of such company.?

Please ask them to process the refund immediately

Dear,
Ola
I don't know how is this going to work, I did not link my ola app with my email id, and on 18th July that is tomorrow, I lost my mobile in ola cab, I tried to call every customer care number but no contact number I can contact and give a report about tomorrow's incident. I don't know what kind of person OLA hire to drive ( before giving them work you should verify properly ) that so much of phone robberies were happen in ola and no customer care is there to help us. Tomorrow at around 5:30 PM I have done my ola booking from [protected] number, I just remembered the last 4 digits of my ola cab number and the name of the driver. Cab number was WB***6152 and driver name was Raj Nandy. He was picking up us from Mohiary Majumdar Para, Andul, Mouri, Howrah ( near Majumdar Para, Balak Sangha Club ) and drop us in front of Tanisq, Shibpur, Howrah at around 6-6.30 pm. I already had reported an FIR about my lost phone. After trying so much, ultimately I can call one ola customer care number and gave all the details they have asked me to gave and even send them the copy of my Fir report, after then also they did not track the driver and asked me to wait, because they could not do anything, till they got return mail from head office? I mean seriously what is this service? OLA should have made proper security, if someone has lost something in-cab they should have returned it to head office, so that who lost their thing they can find it properly, and if a driver does rob then they also should have punished him or ceased their license so they do not drive anymore. You should have taken some responsibility OLA! Report this Complain, Track the Cab and contact me at [protected].
- Tapasi Bhattacharjee

Booked an Ola cab from my location to asansol. Estimat price was 3645 for 6 hours and 230kms. After applying a coupon the estimated price got reduced to 3400.
The total kms from my current to asansol is max 206 kms let's consider it 210. On the way to asansol I took an hold in Burdwan which is on the way itself. Still I am considering 20 more kms. So in total it should come across 230-240 kms.
But when the bill got generated then the amount displayed is 4895 (approx) and the distance was 331kms.H ow come extra 100kms. Moreover I have to pay toll for both up and down even when I have booked for a single way trip. It means I have to pay 1400(for trip)+225(toll)= rs 1625 extra.
When launched a complain then just asked to wait and keep on giving tats.
Please take action against such fraud cab services. They are looting our hard earn money. Please please help.

My account is blocked by ola without stating any reason. I sent so many mails asking the reason but they are least bothered to revert back. There is rs595 ola money balance in my account and they are not responding. Very poor customer service of ola. They neither have any specific complaint number not do they respond to the mails. My account is [protected]@yahoo.com.

I had booked Ola cab and opted for Google pay as paymemt mode. Before the ride completed I did the payment. Once the tide completed driver asked me to pay cash as app showed him to collect money. I paid the amount in cash as well assuming there was some technical glitch and I will be refunded. Same did not happen. I called and spoke to the customer care they said it will refunded to bank account in 7 working days. It is already 12working days. I had emailed the concern but no solution provided. Reference CRN [protected].

Frequent cancellation of share rides by drivers in greater noida area. Almost everyday this is happening on my route to office. Company pays no heed to it. It looks like ola is only concerned about their profitability and doesn't have any sort of concern for its customer nowadays.

List below with booking id's

Osn [protected]
Osn [protected]
Osn [protected]
Osn [protected]
Osn [protected]

Please look into this and try to to put some regulation on drivers otherwise very soon people will move to other cab service providers with no options left.

I was a loyal customer of ola cabs and referred all my friends and relatives ola till december 2018. When i want to urgently book an ola cab, a pop up regarding ola postpaid appeared. Since i coudn't continue my booking without clicking it, without any confirmation message, i converted as post paid customer. The actual cost of my journey was rs 200. I had mailed two times and tried to call ola twice or thrice.
The people picked my phone never tried to understand actual problem and keep on forcing to pay rs 1500 +fine for delay. I tried to convince, i want to pay rs 200 which was bill for my usage.
If you can understand me as a loyal customer, i request you to allow me to pay rs 200+its interest which was outstanding for my last usage.

Ola - the so called "non-professional" company run by non-professional customer support along with buggy software to support their logics to customer on their services.

Here is my story to add to their business ethics and we can debate as long as we want without having any intention to resolve the case.

Travel date – july 17th 2019, travel distance – around 17km, price charged – rs 820/-

Ola application first showed the price of rs 250/- for the distance, family boarded the cab while getting down at the destination the price got increased by 200% to rs 820/- the explanation was given as high in demand. I understand the concept of high in demand and have seen vendors add 10%-20% to top of the fair which application was highlighted initially while booking adding 200% additional to the earlier selected price is unacceptable, ola did not took responsibility to let customer know about the addition of 200% charges.

The so called “customer support” is helpless, manager named – rakesh (No sur name) called its me who should have waited for a minute to change the price on the application, ola application showed 250/- thus confirmed the cab how in earth a customer may expect after boarded the cab the application will 200% additional to earlier communicated fair.

This is the way ola is bluffing customers under the name of “high-in demand”, will surely bring this infront of consumer court and ask for the explanation on this case.

I (Housewife) took ola cab to the airport on jul08th, as usually happens the cab driver called to check where i was going to, once he realized i am headed to the airport, he arrived immediately. The cab wasn't in good condition, the front of the car had smashed dents, inside the car was dingy, the driver didnot turn on the ac. The driver was talking to someone at all times. Near the toll he asked me to pay the toll, when i refused, he insisted i paid saying its a ola policy, i didnot want to waste time due to travel and paid rs.150. The driver kept the change saying the change was all coins, in fact it was not true. When i insisted he returned the change, he did with a frown. Then i asked the driver to provide the receipt, he said he lost it. At the airport he again charged me rs.970 without sharing any details, when asked he said he will share it shortly but sped away soon after i alighted. My husband booked the cab for me, he received the receipt for rs.904 including toll. The driver cheated me by charging over rs.200 more.
My husband immediately lodged the complaint with ola, they said they would resolve the query within 72 hours. He has called them multiple times, and also spoke to their supervisor. All complaint management is eye wash (Based on the interaction). They don't care, also rude on phone. He has sent several emails, there is no response. I would advise travelers to take precautions, not let women travel alone (The drivers usually can take advantage of this by charging more, also you are at their mercy) as you may not get any assistance from ola just in case if you are in trouble or get cheated. If to the airport, there are plenty of ac buses to the airport, who charge about rs.200 and safe. I have not had any issues with other cabs like u*r so far, they are slightly expensive, but i see far safer than ola. I will advise all my network and family to avoid ola, not only because of drivers but lack of support from ola when you really need them. Terrible experience with ola.

Hi,

On 7th june i have booked ola which was showing me rs.721.00/- for that trip, which i paid via google pay while i was in the cab. After asking me the drop location the driver said that he will not go to that location and he ended the trip without moving the cab just by changing the drop location and took rs.105.00/- for that too.

Now i am chasing ola support from that very day they took both the payment's screen shot without a resolution. They are even closing the ticket and replying was the ticket is resolved.

Now i don't have their customer care number, only they provide is mail id which is not resolving the issue.