Ola Cabs / ANI Technologies Complaints & Reviews

When we booked okay oustation ride today morning estimated fare was raised 1329. Inr, when closed it increased to rs. 1617.
Over and above driver has asked me to pay 117 rs without any bill as up give charges.

It's unfair illegal practice furadulant practice by ola.

I wish it's fradulant practice by an forigen entienty wish to steel our hard earned money for there unfair, illegal gains.

This is why play should be banned

I had booked ola from mumbai airport to lodha palava, dombivalli (Early in the morning). Completed the ride (Through longest route, driver claimed that other routes are with traffic jam) paid him what he claimed (My mistake was i did not received any message but paid him). Later after 10days or so, i was trying to get bill, to my surprise it shows "ongoing". When complained, ola team said i didn't pay my charges which is out right lie.
No one has contacted me and checked but declared that i have to pay, though i had paid already.

My friend took an ola ride from my account on 13th March. She paid the auto driver through cash. But the ride was supposed to be paid through card which she was not aware. Without paying the amount(Rs.170), how does the driver leave. But till now, am getting msg from ola that my due is unpaid and top of that am receiving a message stating that legal action will be taken against me. This is giving me mental agony and I have been disturbed continuously during my work hours. Pls do the needful asap. PFA the msgs and call history. Thank you.

I have first time looking for book a ola cab on 09.07.2019 early morning about 2.00 a. M from ludhiana rly station. During the process due to some delay in reaching the train on station. So i was undergone the process to wait for the confirmation.in between some call centre call received and ask am i book a cab? I tell him that i am in waiting to reach the station than i will confirm. But the person in a very disturbing tone that i have to pay cancellation charges.
Its very much harsh behaviour of the company to charge money even the service not utilized.

On may 2019, my ola money kyc door step verification done but, when yesterday on[protected] when i used cab it is showing pending, i have called the customer care for this issue they are least bothered. They are saying again i have to do the kyc procedure since it is pending.

My question is when the kyc verification has been done at door step, again in the same year why a need of kyc verification.

Such a lame response from ola, better to chose uber or mera cabs, they are far better in services & follow ups.

My name is prathibha and i reside in isro layout. I had used ola auto a few times and paid the amount to the driver after travelling. I have not subscribed anything.. Still i am getting sms now and then asking me to pay post paid due. But there is no number to call and clarify this (The number provided for ola on this web site and also on ola website itself is not working or nobody picks). This is harassment as i am getting sms and calls regarding this everyday! In one of the mails, they say they will take legal action! I don't know what is going on and why i am being bothered like this. Please register my complaint.
Also i noticed that they have happily taken rs 273 from my ola money account for some subscription. I would request you to make the company return back this money.
My address:#557, 11th main road, isro layout bangalore-78. Ph:[protected]

I was charged more than the estimated rate…when tried to reach customer care service, they made to wait for 72hours but up to now there is no response from the ola support. I raised the complaint on jul 3rd 2019 but up to now no one is responding. My ticket[protected]. Request for refund from ola.

Date of incident: 29 jun, 2019.
Driver name:k ramesh.
I was charged more than the estimated rate so i need refund extara charged.

Kindly help me out. Today what ever i book drivers are cancelling my rides. 8 rides continuously got cancelled.
Is this the way you give services.
If we cancel the ride u charge us right.
Why don't you charge drivers or warn them not to cancel.
I missed my meeting because of this issue.
I[censored] don't take any action, i you will lose valuable customers.

I booked a cab from anil moitra lane, kolkata round 7pm, 10.07.19. The app showed it has reached the, but it was not. When i called the driver, he said where are, i said i am standing at the exact spot. Then he asked, where i wanted to go and saisd he would reach there quickly. But when i opened the app after sometime, the details regarding the booking and the driver was gone and had resumed to the normal screen. The booking was not available, it simply vanished and neither did the call me. After sometime, when i tried to to book a another cab, your app charged me for cancellation before i could another cab. But i never cancelled the cab, it left on its own and i had to pay extra for cancellation. Taxi id. Micro. Crn[protected]

Sir/madam this complaint is to regard you that ola drivers are not behave in manners and always reject to go in our destination even sometimes become agressive i had report many times complaints but no resolution i use ola in every 2 days but i get this problem every time this is final way to do complaint hoping to solve the querry and so thag next time such companies should not only take the money but give us actual value and worthy service of it and well mannered drivers. I respect all companies but fed up of such kind of drivers because of such drivers today one person even shout at me that i dont wanna go that way my mother was hospitalized and i want her to come home safely but this drivers dont respect that thing infact they get drunk and shout at phone and hang up at your face also never answer the phone calls.

While doing my recharge for Ola Money wallet on 8th July 00:40 hrs worth ₹599/-, the amount was debited from my account but wallet is not recharged. I have not received the refund yet. I am a regular customer of Ola and use it on daily basis. A timely resolve would help me to continue using its services.

Ola account is linked to my Gmail I'd: richa.[protected]@gmail.com

This is regarding my booking on March 20 at 11:42 am, from Ola Zone, Behind BMTC Bus Stand, Kempegowda International Airport to Aspen Garden, 8th mile (Towards Tumkur Road), Maheshwari Nagar, T. Dasarahalli, under the CRN [protected]. The amount due was 917/- and I paid it after the trip end. Although I'd paid it, but Ola has been harassing me continuously since April that I hadn't paid my trip. I mean how is it even possible for non payment of a trip? And I'm not able to book rides as it is showing payment due and on booking it charges me with additional 917/-.
But checking it again today, the amount has been increased to 996/-.
I mean how did the amount increase?
I feel liable to sue Ola for harassing a woman under some false allegations and also for treachery with a customer.

Dear sir
This is in reference to the ride i had taken yesterday crn no. [protected].
The bill of rs. 624 was generated and was deducted from my ola money. But when the driver (Mobile - +[protected] swiped the clear rs. 334 was shown on the screen which i had to pay.
That means extra rs. 334 was charged from me. Why is this so??? The same can be confirmed from the driver.
This happening was reported on ola app also but no response has been received.
Moreover, ola's customer care no. Never seems to work as i had dialed this no. Several times[protected].
Kindly refund extra amount charged and compensate for this unethical activity of yours and for my precious time lost.
Regards
Aditya
[protected]

First of all my account was blocked for no reason and due to that postpaid which was due was unable to pay after some days they started sending message for fine and the link which was given was useless showed error tried many times to call then after 60rup fine one link was given was working through which i paid unnecessary fine have already paid postpaid due on time with unnecessary fine still no follow up is taken and i have screenshot of the paid money again and again robotic recorded call and messages are coming saying legal action will be taken if dues not paid and no number exist to call customer agent strict action to be taken against ola company for deficiency of service and customer care i feel it's time for me to take legal action against ola and earlier ola care was good know it's more than worse one more horrible issue is there trip from pune to lonavla 76km it cost at last transaction receipt i have it was written travelled 476 km from pune to lonavla and cost 5300rup for which i want compensation

This is utterly shameful to see the kind of services that's been provided by ola. I'm sure a lot more must be facing the kind of problem i go through on a daily basis. As per the above subject, none of the autos accept the ride request even if they are close to the pickup vicinity. Request you to kindly take some action. This causes a lot of hindrance to public like us who solely depend on public transportation.

I had booked an auto from Chickpet to Akshyanagar in Bangalore. The bill came up to about ₹230. I put it on my card but later when the ride ended, the driver demanded I pay him the amount through Google Pay even though ₹230 had been debited from my card.
I tried telling the auto driver that I had been debited but he forced me to send him ₹256 through Google Pay. Now I am left with ₹486 rupees worth of money debited from my account just because of some technical issue and staffing. Please resolve this as ₹400 rupees is not a small amount.

As on 19th june 2019 i booked ola (Mini crn [protected]) at 7:10am from vithal wadi singhgad road pune to lavale sibm hill top actual fair was rs.306/-. I paid rs.306/- cash to driver (Baikar samir sakharam phone no. [protected]) and i received rs.98/- bill. I required rs. 306/- bill to submit in accountant department, please give me proper bill. I call the driver on his mobile several times he can't pick up my mobile. I required proper bill of rs.306/-.in feature i this will be not happen by your driver. Your driver take rs. 306/- from me and bill given rs.98/- this is your company loss.
Kindly look into this matter and take strict action against the worst driver. This is my second complain

Yesterday on 7/7/2019 at 12:15 AM i booked a Prime SUV for a Outstation trip from T3 Arrival Rd, Indira Gandhi International Airport, New Delhi, 110037, India to Scf 14, Block C, Sector 27, Chandigarh with CRN [protected].
The estimate received was Rs 4588/-.However in early morning around 5.30 am i was shocked to see a non conversant route, after stopping cab & inquiring Local people it was learnt that we were on G.T road towards Rajpura punjab. Driver took us to a wrong route even he was insisting us to get down stating that destination has arrived.
After reaching he produced a bill of Rs 5792/- I tried my best to reach customer care for speedy resolution of issue but failed, Two banglore nos remained unanswered.ultimately we paid the amount.
The difference amount may pls be refunded.The travel time was exceeded by 3 hours despite unnacessary harrasment.

My ola account has been permanently blocked. I don't know the reason why. And it's troubling me alot. Please rectify it as soon as possible. It's a humble request. I am not well. And i need to go to far away places regularly and ola was a big help. But now as my account is blocked i totally feel helpless about it. Please help and sort it out as soon as possible. With regards.

Ride says pay by Google pay but not accepting payment. Worst part is on the OLA app there is no any complaint option at all and even if you go to Payment option it doesnt have Google pay option at all.

When there is no any such payment offers, dont encourage consumers to use. Even you search for Complaint in OLA Web there is no such option, please have that in place very difficult to reach out in case of any issue.