Ola Cabs / ANI Technologies Complaints & Reviews

Today I took an ola from Ranchi Veterinary College to Ranchi railway station. After reaching my destination the driver told me there may be some extra charges due to the traffic. The bill was a bit high but I thought it is due to traffic and paid him the ammount. I also have him a five star rating as per his request. After getting off from the cab when I checked the bill details I noticed a additional ammount of 45 has been added for toll/parking charge. Now there is neither any toll in the course of the road or any parking. I simply got off from the car near the railway station. So why this additional charge is added without any prior information.
I would request the authority to take adequate step against ola and give me a refund.
Thank you.

I booked a cab from my phone on 29th june, 2019. The destination was delhi international airport terminal 3. On the arrival, the bill totaled to rs. 291. The guy felt genuine enough so i decided to give him a little extra. I paid rs. 295. After getting out of my flight i saw two messages. The first one said paid rs. 295 to anil; updated balance: rs. 767.82. Then, i saw another message which read, paid rs. 295 to anil; updated balance rs.472.82. Then i opened my paytm wallet to confirm if the messages were true. I saw the same deduction in my account as well. I immediately called the ola customer care via app's support option. They picked up and i told them the issue. They issued a complaint number, i. E.[protected]. They told me to make this as my subject and give them details and a screenshot as a proof. I did as i was told and they assured me that the issue will be resolved within 72 hours. Today it's 02.07.2019 and it's way far than 72 hours. Between this time i called them again and again but the customer care doesn't pick up. I called the driver anil at [protected] and the guy is now full of abusive language. He threatens me and says that come to delhi and i'll kill you. Haha absurd! I've mailed them thrice asking about the status of my refund but no response has been issued.
This is my last option. I've tried everything to keep this between me and the company. But now the limit's been crossed. Never have i ever experienced such terrible behavior. Never have i been cheated like this. This issue is serious. An appropriate and immediate action is necessary.
I seek justice and an end to this problem. That's all!

This is with reference to crn[protected] dated june 28, 2019. Today, i have booked a cab, during cab booking the amount i have to pay was rs 375. But the cab owner has charged me rs 735 in place of rs 375. If you will see the distance on google, it is only 22.3 km but he has covered 32.8 km and also travel time is only 45 minutes but he has taken 67 minutes. Also he has charged rs 4.86 as waiting fee although he came late to pick me. Here, i have attached bill.

I have already lodged telephonic complain in this regard.

I therefore request you to kindly pay the difference amount i. E. Rs 360 as soon as possible.

Regards

Binod kumar singh
[protected]

On 30 june i took auto with crn [protected] with mobile number [protected] from venice mall to sankalp society, greater noida.in spite of knowing that i mentioned right destination driver took me to the wrong route. He tried to fool me into believing that he is following the route as mentioned in the ola app. He said to me that there are two sankalp societies in greater noida and i mentioned the wrong one.
He had done fraud with me and asked me to mention pari chowk as destination again in the app. He took 136 rupees from me whereas app showed 59 rupees as charge from venice mall to sankalp society. Please take appropriate action against him.

Wb 73e 0494 driver has misbehave with me on 3th july 2019 at 8.40 am when i booked the ola to ride till s. I. T. And he also denied to go destination by saying that he have returned empty. And being practising advocate of siliguri court i thought it will be appropriate to inform ola consumer care forum first, if not then i have take legal action against your company agent as it have caused great loss and hindrance to me by taking other modes of transporation after its denial.

I booked a ola ride for 5.45am today from borivali west link road (Suyog society) to domestic airport t1. Two drivers cancelled the rides one after another. I wish these drivers must be fined heavily.
The third one accepted the ride but for double the cost. This is clearly cheating. Ola organization is not trusted any more. I shall not book rides with ola anymore and shall travel by company car. Horrible experience with ola.

30th night 11.50 i booked that got canceled by driver because he wants cash payment... Again i booked when reached again got canceled by driver because he got other ride but you guys charged 50rs i have already paid in upcoming trip... Useless wasted time and money... Only madam and child was their... How can ola be so care less... It's very difficult as only ladies and child was their... Kindly check and get back...

I have book cab for 30 km distances.
Estimate amount was show ₹537.
But once complete journey tatal fair applied ₹1313/- it was shocking.
Earlier i was travelled on same route but that time i was paid ₹550/- including taxes.
This time ola has charge more than double charges.
Travel detail mentioned below.
Crn[protected]
Distance29.8km duration 46 min.
I have paid full amount to driver by google pay.
I need my money back which was wrong billing by ola.

Regards,
Swapnil

See even i don't know why they changed cash to post paid even without my permission or u can inform me through the message or in ola app, but what happened you know u also took cash from my ola post paid account and without knowing this i also paid cash from my hand to the driver, that fldriver also didn't said anything.. So this is whose mistake,? See everyone are not educated okay so you people should not cheat like this🤐 middle class people only affecting this badly so please.. 🙏

My account blocked having no kyc. Drivers are not co operating to complete kyc
Dorr step verification not responded since last ten days. My number is [protected]. Name harisingh rathod address skyline shankar kalat nagar wakad pune 411057. Inspite several attempts matter not solved yet. If no response from ola compelled to consumer redresal forum. Please do the needful

Dear sir/ma'am,

My wife usually travels from vivek vihar (Delhi) to max hospital (Vaishali) via the route of anand vihar. There is no toll while going from delhi to vaishali (While returning there is mini collection centre of toll).

As there is no toll from delh to vaishali route via annad vihar, ola keeps charging mcd toll tax. I have written many complaints but they keep saying, our team is working on it and never ever replies back with a solution to it. Also on replying on their previous complaint mail they have made an arrangement in such a way that the mail states : reply above this line /mail" and this never ending process continues.

Kindly look into the matter as the charges are collected in vain and customers shed out more money and ola or their travel partners keep the money in the pocket whcih has never gone to mcd and has been shed out by customer,. Pleas ask ola to do the needful and remove such enforced error in their billing.
Thanks

Today i book my ola ride and chose payment method by google pay when i confirm my payment driver argue bcz it show payment not received then i done payment by cash so that's why i done my payment twice now i'm trying to rufund money so they they creat huge problem plz take some suitable steps as soon as possibl. Crn [protected]
Driver name mohd yamin

Today i lost my phone in ola cab no 4610 while returning from bihar vidhan sabha (Patna) to kamat inn.
I tried to call the helpline no but none was the reachable also mailed the detail to [protected]@ola.com but not getting any response from their side.
Request you to please help me out as the phone has my all the documents.

Thanks & regards
Pankaj kumar

I went ola drive on 27/6/2019 morning at 10 am... I took one hour package... I told my destination while starting cab... But before time is finished driver stop the car inbetween and started talking that i can't go afterthat... He taken diversion from the main road to fill the gas though i booked for one hour package... He taken tool for return also without asking me... And he asked to pay for that apart from ola cash i paid... After reaching destination ola amount was coming in the app is 733 rupee... I given 1000 rupee... When i asking for balance of 233 he didn't given the balance... He started asking me to pay double the amount... He wasted my half hour... I want my balance back.. And i also want to take necessary action for these people... Thanking you

On[protected] at about 1430 hours the driver of ola cab car bearing no. Ts10ub6170 gave dash to one auto as a result which auto driver received injuries. The old cab driver fled away from the spot. The above incident registered a case in crime no. 137/2019, u/sec. 337 ipc of police station chandanagar cyberabad commissionerate. The case is ui for arrest of the cab driver.
The concerned are requested to direct the driver with cab for taking legal action against him as per law.

Despite of booking cabs and then waiting for almost 10-15 min in sun for the drivers - they cancel the rides after we contact them to know about their where about and that too after we have waited for almost 12-14 min. At the very last minute we get a notification about the cancelled ride that too without a genuine educate of booking a second ride for the rider which is least expected by the organization.
Even not that after that if we try to book cabs for the same place the prices they hike like anything.
Do something about your drivers, this in not at all a professional behavior that we expect from organization like you which were once the top in these services and now after it's not hard to believe why the others are prospering well in the market.

We booked outstation ride with ola.
Arvind ([protected]) with cab up16ft8506 was assigned for the ride. He intentionally came late despite we calling her m multiple times so that as soon as we board, ride will be cancelled by pla and after that he can make the ride private. He with this strategy converted into private and as my family was already late, they took the option. He on return charged extra, instead of 2100 he charged 3000 my making them fool through wrong calculation.
A strict action is required against such drivers

Missed the mobile with ola registered number [protected]. This happend while travelling from green meadows to sri lakshmi enclave near lotus lap public school tv colony vanasthalipuram on date
[protected] between 8:30 a. M. To 9:30 a. M. I request you to kindly let me get my mobile back. I have many government related documents in it. Please do resolve my issue at the earliest. I request you to pay kind attention to my issue.

Ola cab driver has took illegaly extra 100
Crn[protected]
Bill details
Your trip
₹334.82

Play convenience fee (10%)
₹28.55

Total bill (Rounded off)
Includes ₹28.43 taxes
₹363

Insurance premium
₹1

Total payable
₹364
Mohd asgar

Prime play - white dzire

07:30 pm ntr gardens, ntr marg central secretariat khairtabad hyderabad telangana india
08:22 pm 2-20, chilka nagar main rd, west balaji hill colony, adarsh nagar, uppal, hyderabad
Bill details
Your trip
₹334.82

Play convenience fee (10%)
₹28.55

Total bill (Rounded off)
Includes ₹28.43 taxes
₹363

Insurance premium
₹1

Total payable
₹364

But
.
Ola cab driver (Mohd asgar) took ₹100 extra ₹464 instead of rs 364 from my family ₹464 which is paid by cash

Hello
Is this your service?
I booked a cab approx 11 o' clock yesterday (28/06/2019). Your driver came and asked me about how i would pay for ride i told him, "i'll pay by google pay" he refused to go because he wanted cash payment that time i had no cash with me. He took my phone and cancle the cab and booked another cab by himself. At late night he left me alone and my ola account was blocked because of canceling 3 rides. Actully 1st ride was mistakenly booked because i am a new user. Second ride i booked but your driver cancel it and third was booked by your driver but i didn't want to go anywhere in your cab. It's very condemnable and very irresponsible behaviour by driver.
Now i am going to rate your app with 1 star and uninsatalling the app because you all are bussiness minded, cheapest, and irresponsible towards your customer.
Thank you for gave me my first ride experience i am very greatful to you.