Ola Cabs / ANI Technologies Complaints & Reviews

I have used ola service from Nizampet to Santoshnagar. I was shown a certain amount and a certain route. But the driver denied and took me from a long route which costed me an extra amount. Why will that be my responsibility to pay the amount??

Now, they keep on reminding me about the bill payment. I will just pay what ever has been shown to me. Why will that be including in my postpaid account when I haven't asked the driver to follow that route. It is seriously ridiculous and worst part of the service.

I spoke to many teams from OLA. I have immediately raised the concern for that as soon as my trip is completed. Since, march I am discussing with them. Recently they have called me saying they are waiving off the amount but now I am continuously receiving messages and calls from them again asking me to pay the outstanding amount.

To track my request, ticket ID is[protected]

Please see attached screenshot

Dear Madam/ Sir
I booked the ride by phone pay on 26 June, 2019 at 4.00 am CRN[protected]. I was not aware the payment method. The driver asked me to pay in cash and also said he only takes in cash. I said ok. I paid him cash but from my phone pay account it was charged. I called him and informed him about this. He said me to refund by paytem but after 10 day he not refund me and also not take call. Please resolve the issue. If it is not resolved I not use ola in future and not recommend to other.
Thank you

On 4th july 2019, i booked an ola auto ride from my home to akshay patra foundation, vasanthpura, bengaluru. As usual, ola gave a pre-ride estimate of rs. 452 for the ride. I noticed that there are two routes from my home to this place. One is via orr/nice road and is 32 kms, the other is from within the city and is only 21 kms. Google was suggesting the longer route due to a 2 minutes time difference. It was clear that ola, which uses google maps api, was estimating the price based on the longer route. Here's the calculation:
Rs. 13/km * 32 kms = rs. 416 + ola access fee

I booked the ride. Using common sense, i asked the driver to follow the shorter route since the time difference wasn't much. He followed the 21 kms route for which the fare should have been in the range of rs. 320. My understanding was, as per ola's pricing rules, the fare will be updated based on actual route taken. However, at the end of the ride, ola charged me rs. 452/-, the full amount that they had showed in the estimate!

I contacted their customer care (#[protected], but was informed that they only charged me what was shown at the beginning of the ride. They also tried to give me various excuses like, i changed the destination later (Which is not true) or that fares are updated based on route only for cabs and not for autos (Again not true). They finally closed my ticket without processing the difference amount.

I understand that auto fares in bangalore are regulated by government and ola cannot charge such exorbitant amounts for auto rides.

Today (06-jul-2019 around 07:40 pm) we have taken ola cab from noida (Dlf mall) to delhi[wagon r driver no. [protected]). Unfortunately i left my mobile phone (Apple i6).

I tried my no. Several times (It ringed 03-04 times then it stated out of coverage area). Thereafter i tried to contact several times — only once hi picked and stated that next customer / rider might have took the same. We requested to provide their contact no. But he refused.
Thereafter we tried to contact him (Driver) several times but he is alos not picking up phone.
We tried at ola customer care[protected] but same has been changed.
Then we tried[protected] — it si only ringing and no one picking up phone.
We also tried [protected]- after stating — welcome to ola — phone get disconnected.

Pls. Accept our complaint and take appropriate action.

Respect sir madam
This is to inform you now a days most of the ola driver are call and ask for location where to go?? Then after knowing location they are cancelling ride themselves.
I am the regular customer of ola and facing difficulty to reach my place due to this.
Please do something regarding this otherwise ur ola service will be in problem like meru.
Similarly they refuse trip once they payment is by ola money.
Please look into the matter and do the needful.

Thanks

This is regarding a complaint when this driver refused to go to my desired destination. He was so rude that saying bhar ajao bahar ajao when i was standing outside my home. His car number is dl1zc2032 swift dzire white color. Name jatin and phone number is [protected]. He asked that what is payment mode i told him ola money he refused. He asked for cash. He then told i will not go.

Today on 6.7.19 at 12.12 pm i booked an ola cab from 2a, motilal basak lane to j. K. Millenium centre, jawharlal nehru road

When it was showing 2 min, i called a driver (Manoj kr seth - contact no. [protected]) theta where are you?

He replied that he is having lunch right now and it will take around 40 min

I got so much tensed that i am getting late for an important appointment and he is saying that he is having lunch right now so it will take 40 min. I have a proof for this and i can show you the proof of recorded calls where he was saying that he is having food right now

I scolded him that if you knew already that you are going to have lunch then why did you accept my booking. You should not have accepted that time itself. Then he cancelled the trip (Crn no. [protected])

I have an very important appointment with the client place which i was not able to reach in time and after reaching late, i lost the contract and incur huge loss.

Sir pls let me know who is going to bear the loss. I am really frustated by ola company as because this is not the first time of harrassment

In so many cases they left us not at the right destination, they took the fare at the staring and then left us in the middle and said my gps is showing the address till here only. Even though my booking was done exactly as per buiding no area no but they wont take us to right destination

They sometimes wrongly charge the cancellation fee even though the fault is of driver and 5 min not yet expired

They started charging cancelllation fee as means of their income. Instead of doing rides after booking they harrasss the people in such a manner that after getting frustated the passenger himself cancelled the trip and then they charge cancellation fee

I have lot of complain against them for harrassment

Kindly look into this matter and take strict action against them

I lost my phone in ola cab on 5th july around 10:50
To get the driver details i tried to login to the app using other phone but cannot since its asking for an otp which is sent to phone only, not getting the otp on email. And sent out an email to the ola support,
But still have not got any response
The phone got switched off as soon as the trip finished
Ola ticket[protected]
Ride - crn[protected]

I booked a cab yesterday for my exam. I am in a hurry because i have to reach on time. When i told the location to the driver, he cuts my phone and was not receiving when i again called. Then, he cancelled the ride. Then i book the other cab, he also cancelled my ride saying that because of heavy traffic, he won't go there. Then when i go on my own, some ola driver called me after 15 mins that your cab is booked. Then i explain him the whole story and told him to cancel the ride. Then i got the message that i will be charged 50 rs for cancelling the ride.

What kind of service is that. Please explain. And please resolve my issue asap. And it is the second time this is happening with me.

I booked 3 cab 2 cancelled of their on... And i waited because of that i missed my train... And then i booked 3rd one of which i called the driver too and asked for when is he coming... He said extra paise lagenge for 7km only... He charged 360 still i said ok when ur coming.. He said within 5 min... He cancelled the booking and switch off the phone.. I want to know is this how u work... And how can u pay for such driver... Morning me 5 bje b cab ni milegi to hope ni kre koi aaplogo se... It's better u close the company... I'll never hope trust again atleast on ola app

Case history: as emailed to ola support service between 10th may to 27th may 2019.

1. On 10th of may 2019, i booked two ola cabs to go from my home at balkampet, hyderabad to rajiv gandhi international airport, shamshabad.
2. First booking - fri may 10th, crn [protected], driver name: v venkatesh, prime sedan white dezire, start time 10.59 am, end time 11.59 am. Bill rs705/-.
3. Second booking from another mobile - fri may 10th, crn [protected]. Driver name : malyala narsimha, prime sedan white swift dezire, start time - 10.59 am, end time - 11.59 am. Bill rs606/-
4. Both the drivers were paid in cash. Full payment was made immediately on reaching the airport.
5. Subsequently i received a request from ola to pay for the first booking as it was a cashless booking. Immediately i replied explaining the fact that i did not realize it was a cashless booking and have already paid by cash to the driver. My emails are enclosed in this reply for record.
6. Point to be noted here is the other ola driver mr. Malyala narsimha is a witness to the fact that cash was paid to mr. V venkatesh.
7. Why mr. Venkatesh accepted cash payment for a cashless ride?
8. Why mr. Venkatesh has not reported to ola about accepting cash payment for a cashless booking?
9. Why ola has not taken him to task after learning from me through several emails that i have paid through cash?
10. Is this the service ola gives to a customer who has been endorsing the brand for years?
11. There is no customer service number of ola to which i can call and explain what has happened. And why in your mail my earlier responses are missing?
12. So what is ola's intention? To charge a customer twice for a single ride?
13. Why has nobody from ola bothered to call me and understand the details after so many emails?
14. Given below is a collection of my earlier mails which you have carefully removed from your mail.

Case history update : as emailed to ola support service on 28/05/2019

1. Yesterday at 4.45 pm i have spoken with mr. Karthik, ola representative in [protected], 628221*.
2. Mr. Karthik spoke to ola driver mr. Narasimha (Witness of cash payment made for this ride to ola driver mr. Venkatesh), keeping me on line.
3. Mr. Narasimha has clearly confirmed to mr. Karthik that cash payment has been made to driver venkatesh for this ride. Mr. Kathik has confirmed the same to me.
4. Further mr. Karthik has escalated the matter and has promised issuance of receipt to me for payment already made at the earliest within 24 to 48 hours. And disciplinary action on driver venkatesh.
5. I had also called driver for this ride mr. Venkatesh yesterday and have messaged him the ride details asking him to intimate ola that he has received cash payment immediately on completion of this ride. But his intentions are different and he has not responded to my message and is avoiding.
6. Driver for this ride mr. Venkatesh has pocketed the money and is lying. And you are too eager to believe him for reasons best known to you instead of trying to find the truth and taking disciplinary action on venkatesh.
7. I find it rather surprising that after using ola for so many years this is the hopeless service am offered by your company.
8. You are obviously not aware of my discussion with mr. Karthik and the progress on the issue yesterday, because there is no coordination or internal communication within your team.

Emails to ola support service in chronological order:

Sent: friday, 10 may, 2019, 5:20:09 pm ist
Subject: fwd: enjoy riding cashless on ola

Have already paid this amount in cash to your driver. Did not realise it was a cash less booking. Kindly do the needful at your end and confirm receipt of money towards the booking mentioned in your training mail.
Regards

To: "[protected]@olacabs.com"
Sent: saturday, 11 may, 2019, 1:22:55 pm ist
Subject: fwd: enjoy riding cashless on ola

Please update your accounts as per the trailing mail and send me the receipt.
Regards

To: ola support
Sent: wednesday, 15 may, 2019, 9:55:05 am ist
Subject: re: [ola support] #[protected] fwd: enjoy riding cashless on ola

Zero service by ola so far. Even after 6 days of making the payment i am still receiving fraudulent messages from ola to pay again. For details see the trailing mails. Very cleverly you have kept your company incommunicado and there is no number to call and speak to one of your representatives. What you have lost during this period, because of your lack of interest to update your records is new bookings from my side. Expedite and send me a receipt for the money that i had paid on10th may at rgia, hyderabad to the ola driver. And stop sending fraudulent messages saying money is yet to be paid. If you have any professionalism left in your company do have the courage to call me.
Regards

To: ola support
Sent: friday, 17 may, 2019, 5:13:49 pm ist
Subject: re: [ola support] #[protected] fwd: enjoy riding cashless on ola

Dear mr. Mohd salman,
Why are you replying without reading my earlier mail. Is this the seriousness with which you work? Very clearly i have written in my earlier mails that cash was paid to the ola driver on 10th may at rgia, hyderabad.

So who is this idiot at your end expecting a bank statement for a payment made by cash. Why have you not checked with the driver so far? Tell your team to stop acting smart and be man enough to speak to me or give me a contact number to call back. Your service standards are the worst. I have been a customer of ola for years and if you expect me to continue using ola then first provide a receipt for the money you have already pocketed from me. This is a clear case of cheating by ola / ola cab driver.

To: "[protected]@olacabs.com"
Sent: sunday, 19 may, 2019, 11:38:34 am ist
Subject: stop sending fraudulent messages

Stop sending fraudulent messages and sms. Payment has already been made at rgia on 10th may 2019, on completion of ride in cash to ola driver. Issue the receipt without further delay. What is your contact number?
Regards

To: ola support
Sent: monday, 27 may, 2019, 12:33:14 pm ist
Subject: re: [ola support] #[protected] stop sending fraudulent messages

Ms. Sirisha anniet a,

Have gone through your mail. Clearly you have nor read a single of my previous mails on this issue and you are too eager to advise without knowing the facts. I also wonder if you or the next representative from ola will read this reply.

For record the issue stands unresolved. And ola team continues to avoid sharing their customer service number with me to facilitate communication and solution. Call me if you have the good intentions of providing a solution, which i think is not the case.

I demand a receipt for the cash payment already made immediately after this ride to the driver mr. V venkatesh.

It is pathetic to notice the customer service standards of ola. Any way for record i feel it is better to create a case history in detail along with the witness of cash payment, who was also an ola driver.

Case history:

1. On 10th of may 2019, i booked two ola cabs to go from my home at balkampet, hyderabad to rajiv gandhi international airport, shamshabad.
2. First booking - fri may 10th, crn [protected], driver name: v venkatesh, prime sedan white dezire, start time 10.59 am, end time 11.59 am. Bill rs705/-.
3. Second booking from another mobile - fri may 10th, crn [protected]. Driver name : malyala narsimha, prime sedan white swift dezire, start time - 10.59 am, end time - 11.59 am. Bill rs606/-
4. Both the drivers were paid in cash. Full payment was made immediately on reaching the airport.
5. Subsequently i received a request from ola to pay for the first booking as it was a cashless booking. Immediately i replied explaining the fact that i did not realize it was a cashless booking and have already paid by cash to the driver. My emails are enclosed in this reply for record.
6. Point to be noted here is the other ola driver mr. Malyala narsimha is a witness to the fact that cash was paid to mr. V venkatesh.
7. Why mr. Venkatesh accepted cash payment for a cashless ride?
8. Why mr. Venkatesh has not reported to ola about accepting cash payment for a cashless booking?
9. Why ola has not taken him to task after learning from me through several emails that i have paid through cash?
10. Is this the service ola gives to a customer who has been endorsing the brand for years?
11. There is no customer service number of ola to which i can call and explain what has happened. And why in your mail my earlier responses are missing?
12. So what is ola's intention? To charge a customer twice for a single ride?
13. Given below is a collection of my earlier mails which you have carefully removed from your mail.

Look forward to a solution at the earliest, otherwise i will be compelled to believe that am interacting with people who are not capable / or lack the intention to understand the issue and provide a solution.

To: [protected]@olacabs.com
Sent: monday, 27 may, 2019, 12:47:24 pm ist
Subject: re: enjoy riding cashless on ola

Dear ola support team,

Have gone through your mail. Clearly you have nor read a single of my previous mails on this issue and you are too eager to advise without knowing the facts. I also wonder if you or the next representative from ola will read this reply.

For record the issue stands unresolved. And ola team continues to avoid sharing their customer service number with me to facilitate communication and solution. Call me if you have the good intentions of providing a solution, which i think is not the case.

I demand a receipt for the cash payment already made immediately after this ride to the driver mr. V venkatesh.

It is pathetic to notice the customer service standards of ola. Any way for record i feel it is better to create a case history in detail along with the witness of cash payment, who was also an ola driver.

Case history:

1. On 10th of may 2019, i booked two ola cabs to go from my home at balkampet, hyderabad to rajiv gandhi international airport, shamshabad.
2. First booking - fri may 10th, crn [protected], driver name: v venkatesh, prime sedan white dezire, start time 10.59 am, end time 11.59 am. Bill rs705/-.
3. Second booking from another mobile - fri may 10th, crn [protected]. Driver name : malyala narsimha, prime sedan white swift dezire, start time - 10.59 am, end time - 11.59 am. Bill rs606/-
4. Both the drivers were paid in cash. Full payment was made immediately on reaching the airport.
5. Subsequently i received a request from ola to pay for the first booking as it was a cashless booking. Immediately i replied explaining the fact that i did not realize it was a cashless booking and have already paid by cash to the driver. My emails are enclosed in this reply for record.
6. Point to be noted here is the other ola driver mr. Malyala narsimha is a witness to the fact that cash was paid to mr. V venkatesh.
7. Why mr. Venkatesh accepted cash payment for a cashless ride?
8. Why mr. Venkatesh has not reported to ola about accepting cash payment for a cashless booking?
9. Why ola has not taken him to task after learning from me through several emails that i have paid through cash?
10. Is this the service ola gives to a customer who has been endorsing the brand for years?
11. There is no customer service number of ola to which i can call and explain what has happened. And why in your mail my earlier responses are missing?
12. So what is ola's intention? To charge a customer twice for a single ride?
13. Why has nobody from ola bothered to call me and understand the details after so many emails?
14. Given below is a collection of my earlier mails which you have carefully removed from your mail.

Look forward to a solution at the earliest, otherwise i will be compelled to believe that am interacting with people who are not capable / or lack the intention to understand the issue and provide a solution.

To: ola support
Sent: tuesday, 28 may, 2019, 11:52:22 am ist
Subject: re: [ola support] #[protected] re: enjoy riding cashless on ola

Mohd r r,

Not surprised with your pathetic reply.

Issue the receipt for cash payment made for this ride along with a letter of apology at the earliest.

Case history update : 28/05/2019

1. Yesterday at 4.45 pm i have spoken with mr. Karthik, ola representative in [protected], 628221*.
2. Mr. Karthik spoke to ola driver mr. Narasimha (Witness of cash payment made for this ride to ola driver mr. Venkatesh), keeping me on line.
3. Mr. Narasimha has clearly confirmed to mr. Karthik that cash payment has been made to driver venkatesh for this ride. Mr. Kathik has confirmed the same to me.
4. Further mr. Karthik has escalated the matter and has promised issuance of receipt to me for payment already made at the earliest within 24 to 48 hours. And disciplinary action on driver venkatesh.
5. I had also called driver for this ride mr. Venkatesh yesterday and have messaged him the ride details asking him to intimate ola that he has received cash payment immediately on completion of this ride. But his intentions are different and he has not responded to my message and is avoiding.
6. Driver for this ride mr. Venkatesh has pocketed the money and is lying. And you are too eager to believe him for reasons best known to you instead of trying to find the truth and taking disciplinary action on venkatesh.
7. I find it rather surprising that after using ola for so many years this is the hopeless service am offered by your company.
8. You are obviously not aware of my discussion with mr. Karthik and the progress on the issue yesterday, because there is no coordination or internal communication within your team.

Awaiting receipt for payment already made at the earliest.

To: "[protected]@olacabs.com"
Sent: saturday, 8 june, 2019, 9:10:40 am ist
Subject: no more fraudulent emails please

Receipt of payment of rs704/-made on 10th may 2019 has not been given by ola. Issue stands unresolved. Have stopped using ola. Stop sending fraudulent messages and emails for amounts already paid.

To: "[protected]@olacabs.com"
Sent: saturday, 15 june, 2019, 9:14:04 am ist
Subject: stop sending fraudulent messages and emails

Receipt of payment of rs704/-made on 10th may 2019 has not been given by ola. Issue stands unresolved. Have stopped using ola. Stop sending fraudulent messages and emails for amounts already paid.

To: "[protected]@olacabs.com"
Sent: monday, 24 june, 2019, 11:01:21 am ist
Subject: issue receipt & letter of apology

Receipt of payment of rs704/-made on 10th may 2019 has not been given by ola. Issue stands unresolved. Have stopped using ola. Stop sending fraudulent messages and emails for amounts already paid.

Awaiting unconditional letter of apology from ola.

To: "[protected]@olacabs.com"
Sent: wednesday, 3 july, 2019, 2:01:48 pm ist
Subject: case history - unresolved

The below facts were communicated to ola support service in a very timely manner starting from 10th may 2019, i. E the date of travel till date. Even witness of payment was confirmed by ola driver and ola support service as mentioned below in the case history update and case history.

Still ola has failed to provide the receipt of payment or to issue a letter of apology for the inconvenience it has caused to me.

As a result of which i have stopped using ola, and am quite happy about it.

Request to stop sending fraudulent emails, sms and all other forms of communication as a minimum professional courtesy from your end.

Appended are my earlier mails relevant to this incident. (All the emails mentioned above)

To: ola support
Sent: friday, 5 july, 2019, 5:20:03 pm ist
Subject: re: [ola support] #[protected] case history - unresolved

Nothing is outstanding from my end.

Verified and confirmed by ola representative on 27th may 2019.

The same was intimated to ola on 10th may on-wards till date.

Your mail today and other similar mails from ola, establish the malafide intentions of ola company.

And this is the reason why more than 6000 complains are there online against ola.

Stop sending fraudulent mails.

Issue the receipt for this payment along with your letter of apology.

With reference to the subject cnr, i would like to inform that the same issue was raised to ola support couple of weeks ago is yet to be responded.

Inteially my trip amout to be paying was around rs.145. However, i paid rs.229 when i asked driver he said it might be the traveling duration, it seems to me he also doesn't know the exact reason of this huge cost variation or probably he took the long route so he justified in anyway.

I simply don't understand if its really about the time duration then its kind of scam cause we also have uber who doesn't charge like this ever.

Uber charges extra only if any long route is taken otherwise same as shown initially.

This is really unprofessional tactics to make money.

I would urge you to take an appropriate action by asap.

I took a ride on 14th sept 2018 and paid at the front desk at the domestic airport RS 412. However due to some network error the executive told me that he needed to book my ride for me through my phone. He didnt refund my money and i was asked to pay at the end of the ride too. Moreover I keep receiving msgs and threats regarding legal action. I am so disappointed with the kind of service I've received.
PLS LOOK INTO THIS AND PROVIDE A PROMPT RESPONSE

ASTRID FERNANDES
[protected]@yahoo.com

On 12th june, i made a payment to ola for purchasing the ola membership of rs. 1299- this payment has been deducted thrice - the hdfc netbanking site showed that the payment is unsuccessful but the rs. 3900 has been deducted from my account. Hdfc is claimining that ola has received this payment. However, ola money balance is zero and the select membership is not activated. Moreover, the payment is deducted thrice. Please send confirmation of non-receipt of payment which i can submit to hdfc for a refund.

Date - 05-july-2019

Sub - driver misbehaved on call and denied to come to pick.

Car number - hr55ae0752.
Driver's number - [protected].
Driver's name= ram kumar.

With the reference to the subject cited above, i would like to drag your attention towards the misconduct behavior or an ola driver named ram kumar, car no - hr55ae0752. I booked an ola cab from my home address to udyog nagar metro station. I contacted driver and located my landmark. After 10 minutes of waiting when i made a call to the driver, he deliberately says that you have cancelled the ride, i again assured him that i havent cancelled my booking and already late for the office. He disconnected call and then stop responding on my call.
Due to his unprecedented behaviour, i was fined in my company.
My advocate will gonna file a legal notice in favor of ola company and his driver.

Thanks and regards:
Anil

I booked a cab at CMBT metro station but the driver Arif went to Koyambedu metro station so I called and enquired politely. He was not aware that there is a metro station called CMBT so I insisted him to follow the map. He started cursing me for that rudely as if I made the mistake and when I spoke back he started using bad vulgar words. I am deeply hurt by this activity and I need to the company OLA to take action against him

My last ride driver misbehave with me and rate himself by scratch my phone and physically violence also so plz kindly give me justice and ur driver asking for extra money too from the meter crn number [protected] plz give me justice this is how big tech convenience company work.. That y bhavesh aggarwal made ola.. This is the way to work.. My number [protected].

Fraud charges - CRN[protected] really upset with your cancellation fee.
Driver said he won't go to my destination bcoz there would be traffic. So what do you all expect? Shall I wait till infinity?

And this is the beginning of the month and I am getting error message that you have exceeded this month quota of waiver.
Please refund my money back

Mr Ramesh your support executive was not at all helpful like a parrot he was repeating he cannot refund my money back

Disgusting service.
Your executive compelled me to take this matter to consumer forum

Hi team, 

i booked a cab from haware infotech park (Vashi) to reach padmashree hospital (Dombivli) after driving 0.2 km driver saw the location and said he wants to go home and he has opted for “go home” option on the app, still he got this drop. However, i already paid through a g-pay of rs275, since the driver ended the ride i got charged 103 rupees for no fault of mine. The request is raised for the remainder but what about the 103 rupees. I have tried to get a resolution on twitter but they refused to reply about the 103 inr reversal. Please refund it asap, or else i will be forced to go legal.

Note: crn [protected]


Sunny ahuja.

One of my friend had an exam on 12th december 2017. I booked a ola for him to reach exam center unfortunately he met with bad (Immoral) driver in that trip he roamed around center extra 10 kms and dropped at exam center finally before 5 mins of exam starts, for this trip ola charged rs. 630 but my friend was not able to pay cash because of his late ride and he was in exam hurry he didn't paid. Driver called me from phone no. [protected], [protected] & [protected] (Around 10 times) and requested me like sir please do paytm transfer i will update your payment in ola, i believed him and then i done transfer of rs. 630 + 56 total rs. 686 through paytm to given ph no. [protected]. Still he did not updated in my ola account and he is giving free suggestions like don't use your ride account.
I searched to raise a compliant in my ola account but there no option to raise a complaint against driver
As per ola ride his name is arun s and his ola service ph no. [protected], [protected] & [protected] my ride no. Crn[protected] on 12.12.