Ola Cabs / ANI Technologies Complaints & Reviews

This happened on monday i. E. 24th june 2019. I had booked a cab with my friend from jaswant tuli mall nagpur to some place in nagpur. We got a micro ola and soon boarded it. As soon as we sat in the ola, the guy asked ola money or cash. I said ola money. He said he wouldn't be accepting ola money and told us that we have to pay him cash. I said my ola money would be deducted as soon as we enter otp, so he should take the ola money now. As soon as i said this, he said you can take other cab and told us to get out. I said we not getting out as we have booked it and boarded it according to rules. As soon as we said this he started you sing abusive language to me and my friend (Female). He also said he would call people from his side to beat me and my friend. I had to get out as i couldnt risk my friends honour for a fight with such a guy. I am not able to trace the guys number and name. Ola has removed it from my database. Please help as i am fighting for a girl's pride

The ola driver named pujari sharanabasappa drove over my leg while i was getting off the cab on purpose.
He is having some mental problems and when i told the ola customer care they have not even considered my compliant and they did not take action against the driver or have considered giving me compensations for my losses.
My leg is injured because of such bad service from ola, please take action against this company.

A day used ola service from kudlu gate to majestic railway station, paid by cash to the cab driver but after 3 day's i got message saying that ola postpaid money deducted for the trip and need to pay back the same.

Is the way ola cheating customers?

Now am getting calls and messages saying that need to clear the ola due rs 250 otherwise legal action will take.

Informed to the respected agent on call to take an action but not taken and disturbing from calling again and again

Please mail me at [protected]@gmail.com for more details about the issue

Thanks

Today 28 june 2019 i booked my cab from my office gurgaon udhyog vihar phase 2 to guru dronacharya metro, while i was booking cab the amount was showing 75rs approx. But when i get down on gd metro auto driver said it is showing 135rs.
I am trying to reach customer executive of ola but all no are busy. Below mentioned no i took from just dial.
Hi kusum,

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Ola cabs (Branch office)
Sector 65,
[protected]
Address: https//www.justdial.com/map-23M6YYYAQI2
This is total fraud & unfair to charging this much of amounts from customer & making fool to me. Please help me

Hi ola team,

This is royal pradeep a very loyal customer of ola services. I am raising this concern on one of the horrific tragedies i faced by one of the ola service provider last sunday i. E.[protected] who happened to flick my new samsung phone and flew.
To get into the details i was travelling to bangalore from mysore on sunday night or you can call it as monday early morning. The bus arrived at the satellite bus stand around 11.15pm and i was using your ola service for in of search of cabs. I happened to get a prime and it got cancelled eventually. Later i happened to get an ola auto for the ride and vehicle number: the auto driver name and phone number is: mahadev, [protected], as soon as i happened to get into the auto he said his phone’s ola app gps was not working and hence asked me to help in route. Later in a while he asked me to give the phone to him so that its easier for him to take me to the prashanth layout i. E. Near to prestige shanthaniketan whitefield. The trip charge was about rs.560. All these details you can check through my name on the history.
Since i had luggage i told him to wait and got down from auto went just 25mts away from the auto to keep the luggage to the gate. By then the auto driver started and flew from the place with my phone.
The phone was in ringing condition till half hr. Time from the time he left. After which it was switched off. Please note the phone was 50per battery charged and there is no way where it could have got switched off due to battery drain.
I tried calling the ola customer care to report this incident the same time, but it was not connecting to any representative at that time and, i happened to walk up to the near whitefield police station but there was no writer to take the complaint. The next day morning i happened to go block the sim card for number. Meanwhile contacted the ola customer care for the details of the auto as it was all in phone and i lost it. The e-mail address was not updated on my profile on the number. So, explained all this your representative and he gave me all auto details and guided me to lodge a complaint and call back to ola customer care to move this incident to legal department for further investigation on the issue.

Please note: the whole time whenever i tried calling the driver on his phone number he always kept false promise on his family to prove he dint take the phone which is completely lie. He is said the same to the ola customer care representative as well. I have always been a loyal customer of the ola services and i really feel very bad to say that this was least expected with other cancellation of trips problem that usually i face.

It was a new phone and it was just month old and auto drivers doing all these so bravely to the customers is bad for the human kind and company. If your service providers start doing this to the customers tell me which customer will use the app? Where is the safety of the customer? Is this what the company stands for? If this is happening to the localities only then to any other state or country ppl when they visit us? No value for our money? No value for human kind? Is this how your function is working? Are customers supposed to give phone for gps not working on driver’s phone? Is this not the technical problem with the app which needs to be fixed by you guys?
Is this the loyal customers need to face at middle of night? This is what i get for being a loyal ola customer? Is this what i get for referring your company services to be used? I am ashamed where our country is leading and through which services and company name! All i need is justice

I really want immediate action to be taken on this and get this fixed at earliest. Please know we want to trust our very own indian company and not lead to such situations to legally go against them.

Make this a priority to fix the issue. I don’t want any fellow indians to face ever an issues like this in middle of night. I was stranded with cost of my phone. Kindly help me in getting this resolved.
I have jotted complete details of important pointers below for reference.

The police complaint details:
Fir number-po[protected]
Date of logged[protected]
Station – white field police station

Phone details:
Model-samsung - a30
Color-red

Auto driver details:
Name-mahadev
Phone number-[protected]
Vehicle number-ka-05 ag 8463

Trip details:
Date & day[protected]Mid night) sunday
Pickup location & time - satellite bus stand, 11-30 pm
Drop location & time-prashanth layout whitefield.
Payment details-rs – 560/-

My details:
Name - royal pradeep
Contact number-[protected]
Address-2nd cross prashanth layout near amrik hospital bangalore
Mail id – sham. [protected]@gmail.com

After documents submitted into ola app, physical verification not yet done, now i have urgently need to go out of state but i observed after called to customer care no proper response keep on transferring call to next level, they are telling to verification will be done after 7 days only, like that 3 months over but no solution, now i cant load ola money and i cant use ola app with out soft cash load, no having seriousness, about customers complaint very difficult to me to continue with ola, customer satisfaction of mine is very low

Yesterday evening I picked up a auto ride in ola. I tried paying through google pay but my transaction was pending at that time so after that I tried again and paid through G-pay itself. But the auto man insisted me to pay in cash also as his system was showing the payment was due though I made the payment already. He started arguing that I need to pay in cash. I was on hurry to my office at that time so paid the cash again to the auto driver. That to he charged extra instead of Rs.72 he charged Rs. 80. I want my money back. Please do the needful

We book ola micro cab no crn [protected] the driver came to pick up point. We are 3 ladies and one of my mother is a patient we have 2bags but that driver was very rude and misbehave with us. When we shouted then he cancelled our trip and now in my account 50 rupees cancellation charge is showing. I have prove also if you are not taking necessary action as soon as possible then i will definitely file police complain.

This is a complete exploitation of customers . They charged me today Rs 453 for 15km rude frim sanat nagar railway station to Chintal ring road, Hyderabad . It’s almost thrice which an auto charges ( Auto fare Rs 150.) If the customer is in need that does not mean that you will take advantage of this and charge anything you want. This is not a peak time also 5.30am. I want ola to check n refund excess amount charged

I had booked Ola on 27th June 2019 from kakurgachi to bowbazar.o e Ola cancelled on own and updated the ride to another.the updated one was on its way.after a long wait of around 20 mins...the driver asked where I was going and cancelled the ride.also a fine of 50 rs. Was imposed on me. Can u tell me why?do I have too much money.a d I did not cancel the ride.the driver did.the worst Ola experience. Bull ### olA.

Sir, on saterday, when i book a ola kalawati hospital delhi to noida, they told me that i have no permit for noida so you canceled the ola. I told if you have no permit why you accepted. You canceled the tip. After that driver come with ola stay before me 5 minutes and canceled the tip. Ola charged rs 50 for cancelation. Fult by driver and wear by client why? On that time i book uber to come noida. What is the system of ola disterb the client. I am very frustrated with ola. Wasted my time, money and trust.

This is with regards to ola forcefully charging money. I paid the amount for one of my ride by cash as it showed me to pay thatmuch. Afterwards ola postpaid showed its paid by postpaid. I raised this with ola customer care but they said nothing can be done and now they are threatening for legal action and pay that outstanding. Why should i pay 2 times for same ride.
This is loot by ola.

My father became a victim of debit card fraud. A fraud person
Pretended to be a bank person made following two fraudulent
Transactions with my fathers debit card details.

1. Inr 9998.00 from sbi saving bank account through atm with no 4591 1502 xxxx 2275
Yesterday (26/jun /2019), towards a fraud money added into ola wallet transection id is as (Othpg[protected] WWW.OLACABS.COM 26/06/[protected]

I request you to please cancel the transaction and refund the money
Back to the original bank account.

The phone no from which call came is: [protected]

I would greatly appreciate your help in this matter.

Please let me know if you need any more information.

We have used the service on december 24 at 01.33 pm,
The service used from velachery to korattur and the charges was rs 280,
This was paid by cash
But we regularly getting calls to make the payments from your customer service recorded voice.
And now some one from the following number ([protected]) calling us to make the payments and harassing us that they take illegal action againts us,

I had booked 2 cabs on 25th june for a 6:30pm ride from a resort to home.

Ola confirmed that they will send the details before 10 minutes of the ride.. When i checked at 6:25pm for ride details there was none

No confirmation or message stating that they were unable to get the cabs or tried booking other cab.. Me and my family was were stuck for almost 2 hours..

Also the details were removed off the app too

Hi all,

I still dont know y my account is blocked.. But the same day i had complained against a driver who denied service saying he would only stand outside my building and not enter it.. My building has a security policy in place that they will take photographs of each driver entering. And he dint want that so he denied service. He called me up and started speaking rudely to me and asked me to cancel. Finally i had to cancel that ride. When i did so ola charged me 15rs fine.. I called up customer service and let him know the incident. He said he will revert the amount back. That evening my account got blocked.. It seems that driver might be a big shot at ola.. He spoke rudely and when i complained he got my account deactivated. Wonder how ola allows such goons to be part of their chain.

However i dont care about it anymore and hv started using uber.

But i want the money on my wallet back and also need written proof why my account was blocked... U cannot do it without letting me know the reason

Thanks

My ola account with phone no. [protected] and email is [protected]@gmail.com has been blocked since a long time ago. I wrote an email to ola support but not got any satisfactory reply from them. They are replying like your problem has been resolved but till now it is blocked. I am unable to ride. Please unblock my account as soon as possible.
Thanking you,

Hi
I am punit from delhi. My family and me use your service occasionally. Actually my father mr hari kishan diwan had a very bad experience with your service on dated 24.6.2019. My father booked ride from our residence to the rohini (For your reference i have attached the payment receipt). While booking, the amount was showing around 350 rs but by reaching the destination your driver taken 753 rs. My father said your driver that this is so high but he said this is company policy and due to hurry, my father gave him 753 rs. This was a huge amount taken by your driver. Why have you charged this huge amount to us pls explain. May be, if i was in that situation i would not give this amount to the driver. This is your monopoly.

24 jun, 2019

₹753
Crn[protected]
Thanks for travelling with us, hari kishan diwan

Ride details


Vikas lohchab

30.4 km 58 min

Micro - white dzire

10:35 am diwan telecom centre, gandhi nagar main road kailash nagar gandhi nagar shahdara delhi india
11:32 am rohini sector 23 pocket 1, pocket 6, sector 23, rohini, delhi
Bill details
Base fare
₹45

Distance fare

First 8 km
₹48

Next 12 km
₹84

Last 10.4 km
₹114.4

Ride time fare for 58 min
₹69.6

Fare increase¹
₹631.75

Rebate
-₹293.55

Ride fare
₹699.2

Taxes
₹53.14

Total bill (Rounded off)
₹752

Insurance premium
₹1

Total payable
₹753

Have queries? Visit support for this ride.

Payment

Pls give your reply as soon as possible. Because i am asking about rightful thing

Regards
Punit
[protected]

Firstly he came to our place at 8:30pm we did not get back space to load our luggage and also no carrier stand. He argued with us at that time also told us to pay cancellation fee.
Secondly as we were in hurry to catch our flight we adjusted with the current situation after reaching the airport he took 331 rupees instead of 305 rupees which was displayed while booking the cab plus he charged toll/parking charges 150 rupees in which he did not pay any toll and not even he stop to help us load luggage and he paid 150 unnecessarily. He mentally harassed. I would like you to punish him and pay my money back.

Mini crn:-[protected]

Hi team
On 20 jun i booked a cab from rohini delhi to jorawar singh gate jaipur initially this was showing that i am supposed to pay around rs 4000 but the final bill amount was 9468 rs that means an additional charges was done by showing that i have travelled 503 km and for extra distance the invoice amount inflated and get double of what i was supposed to pay. The delhi to jaipur distance is around 275 km how i may be charged for 503 km also how can a driver may complete the 503 km in 289 minutes it means the average speed of the cab was 104 km ph which is not possible as the average speed also come 60 to 70 kmph and in midway we stayed as well. That prove that the invoice amount have been calculated incorrectly