Ola Cabs / ANI Technologies Complaints & Reviews

This is with regards to ola forcefully charging money. I paid the amount for one of my ride by cash as it showed me to pay thatmuch. Afterwards ola postpaid showed its paid by postpaid. I raised this with ola customer care but they said nothing can be done and now they are threatening for legal action and pay that outstanding. Why should i pay 2 times for same ride.
This is loot by ola.

My father became a victim of debit card fraud. A fraud person
Pretended to be a bank person made following two fraudulent
Transactions with my fathers debit card details.

1. Inr 9998.00 from sbi saving bank account through atm with no 4591 1502 xxxx 2275
Yesterday (26/jun /2019), towards a fraud money added into ola wallet transection id is as (Othpg[protected] WWW.OLACABS.COM 26/06/[protected]

I request you to please cancel the transaction and refund the money
Back to the original bank account.

The phone no from which call came is: [protected]

I would greatly appreciate your help in this matter.

Please let me know if you need any more information.

We have used the service on december 24 at 01.33 pm,
The service used from velachery to korattur and the charges was rs 280,
This was paid by cash
But we regularly getting calls to make the payments from your customer service recorded voice.
And now some one from the following number ([protected]) calling us to make the payments and harassing us that they take illegal action againts us,

I had booked 2 cabs on 25th june for a 6:30pm ride from a resort to home.

Ola confirmed that they will send the details before 10 minutes of the ride.. When i checked at 6:25pm for ride details there was none

No confirmation or message stating that they were unable to get the cabs or tried booking other cab.. Me and my family was were stuck for almost 2 hours..

Also the details were removed off the app too

Hi all,

I still dont know y my account is blocked.. But the same day i had complained against a driver who denied service saying he would only stand outside my building and not enter it.. My building has a security policy in place that they will take photographs of each driver entering. And he dint want that so he denied service. He called me up and started speaking rudely to me and asked me to cancel. Finally i had to cancel that ride. When i did so ola charged me 15rs fine.. I called up customer service and let him know the incident. He said he will revert the amount back. That evening my account got blocked.. It seems that driver might be a big shot at ola.. He spoke rudely and when i complained he got my account deactivated. Wonder how ola allows such goons to be part of their chain.

However i dont care about it anymore and hv started using uber.

But i want the money on my wallet back and also need written proof why my account was blocked... U cannot do it without letting me know the reason

Thanks

My ola account with phone no. [protected] and email is [protected]@gmail.com has been blocked since a long time ago. I wrote an email to ola support but not got any satisfactory reply from them. They are replying like your problem has been resolved but till now it is blocked. I am unable to ride. Please unblock my account as soon as possible.
Thanking you,

Hi
I am punit from delhi. My family and me use your service occasionally. Actually my father mr hari kishan diwan had a very bad experience with your service on dated 24.6.2019. My father booked ride from our residence to the rohini (For your reference i have attached the payment receipt). While booking, the amount was showing around 350 rs but by reaching the destination your driver taken 753 rs. My father said your driver that this is so high but he said this is company policy and due to hurry, my father gave him 753 rs. This was a huge amount taken by your driver. Why have you charged this huge amount to us pls explain. May be, if i was in that situation i would not give this amount to the driver. This is your monopoly.

24 jun, 2019

₹753
Crn[protected]
Thanks for travelling with us, hari kishan diwan

Ride details


Vikas lohchab

30.4 km 58 min

Micro - white dzire

10:35 am diwan telecom centre, gandhi nagar main road kailash nagar gandhi nagar shahdara delhi india
11:32 am rohini sector 23 pocket 1, pocket 6, sector 23, rohini, delhi
Bill details
Base fare
₹45

Distance fare

First 8 km
₹48

Next 12 km
₹84

Last 10.4 km
₹114.4

Ride time fare for 58 min
₹69.6

Fare increase¹
₹631.75

Rebate
-₹293.55

Ride fare
₹699.2

Taxes
₹53.14

Total bill (Rounded off)
₹752

Insurance premium
₹1

Total payable
₹753

Have queries? Visit support for this ride.

Payment

Pls give your reply as soon as possible. Because i am asking about rightful thing

Regards
Punit
[protected]

Firstly he came to our place at 8:30pm we did not get back space to load our luggage and also no carrier stand. He argued with us at that time also told us to pay cancellation fee.
Secondly as we were in hurry to catch our flight we adjusted with the current situation after reaching the airport he took 331 rupees instead of 305 rupees which was displayed while booking the cab plus he charged toll/parking charges 150 rupees in which he did not pay any toll and not even he stop to help us load luggage and he paid 150 unnecessarily. He mentally harassed. I would like you to punish him and pay my money back.

Mini crn:-[protected]

Hi team
On 20 jun i booked a cab from rohini delhi to jorawar singh gate jaipur initially this was showing that i am supposed to pay around rs 4000 but the final bill amount was 9468 rs that means an additional charges was done by showing that i have travelled 503 km and for extra distance the invoice amount inflated and get double of what i was supposed to pay. The delhi to jaipur distance is around 275 km how i may be charged for 503 km also how can a driver may complete the 503 km in 289 minutes it means the average speed of the cab was 104 km ph which is not possible as the average speed also come 60 to 70 kmph and in midway we stayed as well. That prove that the invoice amount have been calculated incorrectly

I booked ola cab from mumbai airport to pune. The whole journey was expected to cost 2000 plus toll. However, at the end of journey i was made to pay 600 rs more for a ui flaw of the app. The call center said they do not have a refund procedure and receive lot of complaints for the same reason. My problem is i should be charged for km, wait time, parking price, toll and not for such artificially manufactured price.

Crn:[protected] on extending the destination from vikas puri to dwarka from pitampura, the initial fare of 176/- swell upto to 544/- how is it possible to charge 3 times more for lesser distance and time. Is it not unfair practices? No revised estimated fare was shown to me when i had to change my final destination. Upon raising the complaint, resolved without and proper explanation or refund.

Yesterday, i had written about the behavior of the ola cab, number ending with 5406, driver shaikh mohammed with the lady passengers who caught it on 23-june-2019 from alpha-3, alpha market, irla area, mumbai-400056 at around 9.30pm for marine lines - maheshwari bhawan. The fare for the selected sector was rs.431/- shown in the mobile at the time of booking but it increased to rs.514/- after reaching the destination through sea link. The driver started abusing the lady passengers when they questioned about the fare hike and shouted using filthy language to them for not having change of mere rs.4/-.

I hope, a company like yours of a repute will certainly take stringent action against the illiterate, rustic driver for his misdemeanor with lenient, literate lady passengers.

Anil kumar kucheria
[protected]

I had booked a ola cab from delhi to jaipur on 23/06/2019 at 230 pm. At 1 pm, the driver namely mohit, crn[protected], vehicle no-hr 69 c 1894 had contact me and asked the ride details. I provided him all the details about the no. Of passengers, pickup address etc. The driver asked me if i can come right now, then i told him don’t come now and come at 2.30 pm only because i have also booked another ola cab for jaipur at 230 pm for my other guests also and they can also start at the same time. He told me to cancel another vehicle and told that he has another vehicle of his friend and they both can take us in two vehicles from delhi to jaipur. I refused him and told him to come down at 230 pm. At 2.30 pm, driver with ola cab namely mohit came to my pickup destination. There were only 3 persons to go to jaipur with small luggage as they came to my graha pravesh cermony for 1 day only. We asked him to open his car dicky for keeping luggage, and he refused to open the dicky and started arguing with us that you have booked a mini ola cab and its not allowed to put luggage in dicky. More over he had not having any carrier on his vehicle also. We requested him but he rudely told that you can cancel the ride. And also started threatening us that my sister is asi in delhi police and i will put you all in jail. By listening this i called pcr. Pcr came and her sister (Asi in delhi police) contacted the pcr asi on duty and started apolising to asi on duty pcr and ultimately apoliged me too and on her request i told pcr to let the driver to go.in between the ola cab driver cancelled his drive and penalty of rs. 150/- was imposed on me. I had not cancelled the drive of my own and how it can happen that penalty has imposed on the customer if the cab is cancelled by driver himself.

In the mean time, i also approached to ola customer care also and narrate all story. A lady from ola customer care listened to me and told to investigate the matter.

On 24/06/2019 at 2:31 pm, one person from ola customer care services namely mr. Suresh kumar (Tel no-[protected]) approached me and told that i am investigating the matter on the complaint lodged by you on 23/06/2019. I again narrate him the story and he told that its not mandatory that carrier is to be provided on the outstation ola vehicle and further advised me to lodge fir with police, and started taking the side of his own ola cab driver instead listening to me. I told him that i approached to the ola customer care and don’t advise me what to do or not and asked him what action he has taken on my complaint as ola cab service provider. As a customer i was harassed by the ola cab driver mentally as well as he tried to defamed my image in front of myr locality people stating that his sister is asi in delhi police and put us all o[censored]s in jail and also harrassed by the ola cab service by imposing the wrong penalty of rs. 150/- on me as the ride was cancelled by the driver but not by me. It totally seen that the ola cab service is trying to hide their own people instead punishing the defaulter staff and trying to prove the customers are wrong. This kind of treatment by the ola cab driver and the staff is totally injustice to the customers. I was totally harassed by the driver as well as staff of the ola cab service which have disturb my mental agony. I request the compensation of rs.2 lakh from the ola cab service as well as cancelling the driving license of the ola cab driver namely mohit. Vehicle no - hr 69 c 1894 who has not only harassed me but tried to threatened me in front of my locality people further defamed my image. I am enclosing the photo graphs of the ola cab as well as driver. Strict action should be taken on the ola cab service including the cab driver mr. Mohit and the investigating officer mr. Suresh kumar who is not doing his duties properly and mis guiding the customer. You are requested to give me the feed back at earliest.

I want to complain against ola or ani tech. I was in a situation today where i didn’t know how to address this! This car is ahead of mine and the driver brakes ahead of my car suddenly. Nothing happens but he gets out accusing me cursing me and showing me a broken bumper that was already broken (Nothing on my new black car suggests that i hit him) i told him to not use vile language but doesn’t matter to him.. He tirades in trying to extort money. Ola has no redressal mechanism no one picks their call.

I booked an ola cab, number ending with 5406, got the opt as 9607 and fare as rs.431/- from alpha-3, alpha market, irla area, mumbai-400056 for marine lines-maheshwari bhawan for my elder sister-in-laws (My spouse's elder sisters). After reaching at the destination the fare in my & driver's mobile shown as rs.514/- which is higher by rs.83/-. My the said relatives questioned to the driver why the fare came so high, then he replied, u have to pay what its showing in my mobile, then the said relatives said, had the fare shown rs.514/- at the time of booking, we wouldn't have booked the ola, then he started shouting at them then the relatives paid the fare short of rs.4/- since they dint have the change, then the driver started using the filthy language to the ladies relatively. How can a ola company's driver use this sort of language. He, the driver, should be booked for his misbehave with the lady passenger and the company should get the refund of rs.83/-excess paid to the driver.
I expect, the company will take stern action against such inhuman illiterate guy who doesn't have this much of know how how to talk with ladies.
I wont stop writing to the ola company until they take the strickest action against such drivers.

Refer crn no [protected]. Dated 24 jun 19.
The taxi was booked last evening for 7.15 am in the morning to report to yapral area in secunderabad... There was no intimation about the taxi for more than 12 hours.. The company cancelled the ride at the last minute and i could not get a taxi for one hour after that...
Another crn no [protected] was given to me at about 7.50 am. Even this taxi driver cancelled the ride... This delay caused me a lot of embarrassment and loss of face.. Please ensure that in future the details of the taxi driver are shared with the customer at least 6 hours in advance or one night prior especially if the journey needs to be undertaken in the morning...
I have similar past experiences as well with your company

Lost a customer for regular vet visits. Had i known earlier that ola doesnt allow pets i wouldn't have booked a ride in the first place to the vet. Cab driver cancelled the ride after seeing 2 pet kittens with me saying pets are not allowed. That too they were secure in 2 cages. And they are persian kittens that are quiet by nature. I really dint get the logic. Better mention first itself that pets are not allowed. Anyway happily travelling in a non ola local auto to vet since then :)

I booked micro cab from faridabad sector 55 to kashmere gate on 21 june and estimated fair was shown 648
I received swift desire and end of the journey i received bill amount 1258
I paid the same to driver because there was no error from driver side.
I was in hurry that time due to bus timing and tried many times to customer care but
It was not connected
Today i tried many times but no response from customer care help line
Please remburse my extra pay amount in my account
Crn [protected]
Please do the needful asap

On 23-june-2019 i booked an ola cab for my sisters-in-law from jaipur, the ola number ending the 5406, driver's name shaikh mohammed, the otp i received was 9706, and the fare rs.431/- from alpha-3 shop in alpha market, irla area mumbai-400056 for marine lines maheshwari bhawan thru sea link. But after reaching the destination the fare shown in the driver's mobile was excess by rs.83/- i. E. Rs.514/- when my the said relatives questioned why the fare so increased then he said this is only fare showing in my mobile, then my relatives said, had this fare appeared in the mobile at the time of booking, we wouldn't have booked your ola then he shouted at my relatives asking for the full fare to pay, they paid the fare but they dint have the change of rs.4/- they the driver abused them using filthy language and moved from there.
I humbly request your high office to book the absolutely illiterate, untrained and rude driver and get the refund of the fare so excessively charged. I shall be highly obliged to get the issue resolved, teaching such non-sense drivers a lesson.

Sir, i booked an ola cab on 23-june-2019 at around 9.30 from alpha market (Alpha-3) of irla area to marine lines maheshwari bhawan for my sister-in-laws, who came all the way from jaipur, the last four digits shown over my mobile were 5406 (And the otp was 9706) with the fare as rs.431/- but at the time of reaching at the destination the fare increased to rs.514/- then i questioned the cab driver as to how come the fare escalated so high then he, in a very rude tone, said what i can i do the fare is showing in my mobile phone, that only i have to charge. Sir, as we all know, the fare shown at the time of booking is inclusive of sea link toll tax. But the driver added back the said tax in the fare which is strictly against the norms and rules of the ola company. My the said relatives dint have the change of rs.4/- of the total fare of rs.514/- so they paid 510/- only, on this the cab driver used the filthy language, started abusing them even they being the ladies. I request you to kindly book that rude driver and get the refund of the fare so excess paid (514-431=83/-). I shall indeed be highly obliged to get the issue resolved.