Ola Cabs / ANI Technologies Complaints & Reviews

I booked a ride from central railway station to medavakkam but the ride was cancelled by the driver and ola money rs86 was debited and driver promised to return the money back the money and he gave his whatsup no [protected] and asked me to give the details of account no which i did. Several times i spoke to him and he promised that the money will be sent to me at the earliest. On 17th morning he said the money has been transferred and so far money has not been received by me. He has not given details of the transfer. For the fault of the driver i had to suffer and undergone the tension. Kindly do the needful for the return of my money. His mob no [protected]. Ride details is crn[protected] dt 14.06.2019 @8.02am. Kindly see that they type of mistake do not recur.

When i reached ola support for reporting my cab broke down, i was kept waiting for more than 40 minutes but none answered my call. Today again i followed up and neeraj and vikram from customer support answered my call, to my surprise they said, there is nothing they can do. Car was not in a good condition, barely functioning and finally stopped working, customer support wasn't responding, where am i at fault in this or driving with ola was my fault. Finally being on the call with them for 35 mins they disconnected my call without any resolution.

On sunday dated 23-june-2019 at around 9.30pm we booked an ola having its last number as 5406 from alfa 3, vile parle to marine lines, maheshwari bhawan. The amount shown as rs.431/- but after reaching the destination the amount to be paid shown as rs.514/- as the driver shaikh mohammed had added back the sea link toll amount too in it, when asked about the fare that it was 431/- at the tme of booking then he said you have to pay what is showing in my mobile and started shouting when we didn't have the change of re.4/- of 514/- then started using the filthy language to sisters-in-laws travelling in the cab.
You are earnestly, humbly & submissively requested to kindly book this arrogant and rude driver. I could have lodged the police complaint but since my sisters-in-law were in hurry, we have to drop down the idea and thought to lodge our complaint directly to your high office.

Sir/ madam,
I had booked an ola cab at agra on 23 jun 19 at 09.55 pm, ola confirmed and msg me that driver's details will provide 10 min prior and they provided that vide crn [protected], driver-madan mohan, however, at zero time i. E 9.55 pm ola cancelled my booking without any call or reason, by which me and my family faced huge embarrassed to reach at railway station in time to catch train.
I need a reply and punishment to the person who us responsible for this.
Thanks
Regards.

I was charged twice for a trip once by upi and cash. Now even after providing all relevant documents like bank statement, transaction message and letter from my confirming that beneficiary has received money. Still ola people keep denying to refund states i never paid them which is not true. Now i have been chasing them but not getting resolution

On sun, jun 23, 2019, 16:56 sandy_05102008 wrote:
Hello mr agarwal,

Niether you nor team has reverted back to me.

This is really disappointing.

On fri, jun 21, 2019, 21:46 sandy_05102008 wrote:
Hi ola team

Here is another proof of payment.

Please refer to attachment email i received from citibank.

Regards

On fri, jun 21, 2019, 12:14 sandy_05102008 wrote:
Mr agarwal

I received a call from your team yesterday. Your executive asked me for 24hours which i gave. Today he called me stating i did not pay ola on 4th june. I asked him to check my bank statement again.

He then agreed there is upi transaction but he kept denying that ola has not received any amount from me.

I then spoke to him manager today (Vikram) who now has asked for another 24 hours which i gave him.

I am sending you this email to just keep you updated and also attaching latest statement of my account showing i did not receive any refund yet.

I must say this mr agarwal your customer service is really poor.

Password sand16dec

On wed, jun 19, 2019, 21:30 sandy_05102008 wrote:
Mr agarwal

I have been chasing your team for my refund which i have received yet. Its been more than 15 days now that amount was debited from my account.

I was told to wait for 5-7 biz days which i did and there after replied to email with my bank details but since then did not hear anything from you team.

This is really poor service at your end.

I never wanted to email you directly but your team left me with no option.

Looking forward to hear from you.

Regards
Sandeep

On tue, jun 18, 2019, 18:09 sandy_05102008 wrote:
Hello ola team

Kindly provide an update on this

On wed, jun 5, 2019, 14:27 sandy_05102008 wrote:
Hi ola team

Here is the screen shot of message which i got post deduction

Regards

On tue, jun 4, 2019, 17:52 ola support wrote:
#- please type your reply above this line -#
Your request (Ticket[protected] has been updated.

Mohamad rokshad rafique raen (Ola cabs)

Jun 4, 5:52 pm ist

Hi sandeep,

Thank you for contacting ola.

We would like to request you please provide us bank statement copy or screenshot of transaction which was deducted for the ride.

The information will help our team in assisting you more effectively. We’ll do everything necessary to address this at the earliest.

Awaiting for your response.

Thank you,
Mohamad rokshad raen
Ola support

[olpygp-4984]

On 25th of May 2019 around 9.15 pm hired a OLA vehicle from Mumbai Airport to Kalyan west city . Total charges came to Rs. 1700/- in spite of my request to Driver Mr. Mukesh Prasad for my postpaid account he claimed amount from me and asked to inform the same on OLA support.
Accordingly within no time the same was put in the support option of OLA app. After few days I got a call from OLA executive to pay Rs 1700 due from me. On my explation the credited Rs 1000 to my account and asked me to pay balance amount of Rs 700 up-to 15th June. Now every day OLA staff is harassing me to pay this amount of Rs. 700. Along with every day penalty on it.

Ola booking of car of mr shashi bhushan dube, driver of mh46bb4070 done on 23/6/19 at 12.02 pm, from kalyan to vikroli. On boarding of car, the driver demanded rs 600/- fare instead of scheduled fare of rs 482/-. My grandma who was to travel denied and had to cancel the ride. Kindly look into this matter seriously. This is very disgusting and will spoil the reputation of the services given by you. Thanking you in anticipation

There was no post paid limit ever requested for. All payments were made by either cash or wallet payment. There was call to fund rs. 50 to utilized 650 balance in wallet and close rs 700 due in post paid. While wallet balance is zero post paid balance not cleared. Deactivate post paid limit immdtly after adjusting wallet balance rs 700 made available. Need an answer why at first place amount was debited to post paid account? Who authorised you to debit post load account?

I came from bangalore to delhi tonight and after reaching delhi, i tried to book prepaid taxi. I found their charges a bit on higher side, so i thought of booking through ola. Cab booked, the total amount shown in the app was rupees 140. After reaching my destination, the cab driver asked me rupees 290 (140+airport parking charges 150). I was stunned and was feeling like betrayed.
I tried to find ola customer care no., but in vain. Ola lost their regular customer today. I will never book ola, they're are hiding the actual charges from their customers. Same is the case with uber. I used to be their regular customer, but same thing happened with me 3 yrs back and that day n till today, i didn't travel by uber.
Ola, take a serious look at such things, otherwise sooner other cab service will come in the market and no customer will entertain you.

I (Fino id: 3454zmn) taken a cab from ola on lease and become ola partner. My cab was breakdown in april'19 and my driver took that cab honda service center peeragadhi. Honda service center incharge told us that there is problem in engine so it will take around 2-3 months if ola gives their approval in time so you people go to ola and ask for other cab. We met mr. Amit an ola employee in sector 18 gurgaon office however, they haven't answer our query and we are still waiting for new cab to be alloted and start working. When i asked amit to refund our deposited amount he said that your rs.11000 would be deducted as your are cancelling it earlier than the agreed lease term. We are very annoyed as they are not able to provide us the new cab in place of the breakdown one and also deducting rs.11000 from security if we talk about cancelling the cab

We also raised the request o[censored]nauthorised dry run charged on us. They told that they will be refunded within 20 days however it's around 2 months and we didn't received that as well.

Please help us on this at the earliest

Thanks in advance.

Today i hv booked ola with mini ride. The driver had cancelled the ride. I have to go station. Instead of accepting when i hoti book new ola it shows 50 rs cancellation fees. It's the fault of driver. This is ridiculous behaviour 2 nd tym. Fist tym i haven't complaint but this tym it is very absurd behaviour and response without any mistake instead of ola driver complaint you are charging customer. This is so much stupidity to gain money from customers. Pls solve this issue otherwise i would ban the ola app.

I booked Ola ride from Satyam apartment vasundhra enclave to Laxminagar Metro Station. I got confirmation msg and got the no. Of concern driver, I talked to him and told about the exact location.
He told me he is coming within 5 to 10 minutes, I waited there for 20 minutes, called many times but he didn't receive my call. After sometime I checked my ride details, suddenly got that my ride has been cancelled without any reason...i m actually mentally harassed by the act as Ola driver did with me... Kindly take necessary action against that driver and also intimate me...My profile I'd is [protected]...cancellation CRN [protected]...Driver's name is satvir
With regards
Rishav

Dear sir
I would like inform you.. I have booked ola cab
Vehicle num UP32KN 7574
Driver is mustak ahmad
Mob[protected]
Driver told me I can not go your drop place bhasin brother aminabad bcz over their traffic and takes full amount.. So kindly I request you to takes action against ola driver mustak ahmad...I m very shocking your service sir

Your cust
Parmendra

This complaint is towards unethical cancellation of share ride in Ola. Yesterday I have book a ola share ride at around 10:55 am for my office. The driver name was Md Shabbir (+91-[protected]) having white Xcent. After booking the ride I called the driver which he picked up but he was just telling hello hello might be due to call error. The pick up was showing to be around 11:17 am and as he car was moving to my direction I thought to wait at my pick up location. As I was ill I called the driver 2 more times but he didnot pick up the phone. At last I found that after coming nearby to my location driver cancelled the ride.

This practice of driver was highly unprofessional that too when the temperature is around 40 degree celsius. Then I call at support, the Support team made a complaint against the driver, but when I asked how will I get feedback of such complaint he replied that action are taken internally. He further said he will try to book share ride for me which after trying he said that no share ride is there at my location. He then asked me to try to book Ola Micro or Ola Mini which when I tried showed a fare of Rs. 483 as against rate of Rs. 137 in share ride.

I could not understand what kind of support is provided to customer who are aggrieved by such unprofessional drivers on daily basis.
If customer care is taken by the service provider, then why couldn't a ride in Ola Mini or Micro could have been provided at normal fare rate instead of such 2x 3x surge.

These kind of problems are recurring on daily basis and no action are taken by Olacabs.

From
Dr. M.A.Padmanabha Rao, PhD (AIIMS),

Former Professor of Medical Physics

114 Charak Sadan, Vikas Puri, New Dellhi 110018,

[protected]@gmail.com, mob: [protected], [protected]

Sir,
1. Please peruse the Table submitted herewith. Note that I have credited money Rs 1999 in November 2018 and once again Rs 1999 in December 2018 into my wallet maintained my OLA taxi company. Total money deposited ny me in 2018 in my wallet is Rs 3998.

2. Total money spent for taxis from my residence at Vikas Puri, Delhi is Rs 2426.

3. Balance of money in my wallet should be Rs. 1572.

I have spoken a number of times to staff of OLA taxi company when they contacted me by phone at Bengaluru explaining that I have still Rs 1572 in my wallet with OLA.

Complaint or what is wrong with OLA

Their accounting wrong. The staff members are not caring to refer their data available in internet given in the form of Table by me here. Ola Company has created a figure and forcing me to pay Rs 1290 along with interest. They say, you (me) have not paid post-paid amount for the taxis used. They do not provide a list where I have used their taxis. Frankly speaking, every time I used their taxis, automatically the amount due was deducted from my wallet. Otherwise, I have paid in cash.

They argue that I have to pay for post- paid, which is NOT TRUE. I have argued that no taxi driver will allow leaving taxi without paying the fare. But they do not listen. And they continue to harass me by e-mails and phone calls.

My money Rs 1572 in my wallet under OLA is seized illegally by OLA.

CONCLUSION: 1. My money Rs 1572 is seized by OLA and is not being shown by its staff. 2. In addition, OLA is asking me to pay Rs 1290. That means I have to lose my money of Rs 1572 in wallet and I have to pay extra Rs 1290, making a total loss of Rs 2862. THIS IS CLEAR CASE OF CHEATING BY OLA.

Attachment: Please peruse JPEG photo sent herwith as Table showing OLA taxis used and payment already paid by me.

I am facing issue with OLA cabs continuously for 3 times.Initially when I hired OLA, the driver came requested OTP and then refused to go to my destination.2nd time the driver requested OTP on call telling that he is near to my boarding point.I gave him OTP and he asked me to wait at the boarding point.Later on I received a message about completion of ride and requesting for money.But the driver did not come.Now Today again(21/06/2019), I booked the cab and the driver called me and said he cannot come to pick up.

Dear Sir/Madam,

This morning my husband booked an Ola cab to satellite bus stand from Rajajinagar. While leaving, he forgot to take the Nike shoes and left it in the cab. We contacted the driver of the Ola cab and informed him. He said whenever he comes to that side of the town he will give it.

I am requesting you to kindly call the driver and remind him once again to return the shoes today itself. Driver's number is [protected]. Please assist at the earliest.

Best Regards,

Swetha Pai
[protected]

Today I booked OLA cab to go to airport i.e. from Thane to T2 terminal. waited for car for long time. When I called driver he said he is in Goregaon and can not come. I was very upset with the driver and driver cooly said "sir kya karu nahi aa sakata" then he said "Aap ride cancle karo" that means I will pay cancellation charges? on top I had to book another OLA waited for new car for 40 minutes in this process I got late and missed my flight form Mumbai to Ahmeadbad. on top I had to pay Rs. 2000 more for new flight booking.

Since morning I am trying to call your call center no one is picking up my call its almost 8 hours I am trying to reach to you.

I need compensetion from OLA. and need OLA management should look into this matter and get it resolved as per my satisfation.

Regards
Shrirang Date

Dear Sir

My vehicle DL1ZB8073 ( Hyundai xcent ) is Ola attached vehicle, and his driver Nakul kumar is criminal and absconding with vehicle
we have complaint his GTB Enclave thana New Delhi, you can confirm to GTB thana about Nakul kumar, his is characterless driver, we have request to you please this vehicle remove and help me arrest nakul driver his current location share with GTB police station, NO. IS [protected], police man is searching to nakul kumar driver

driver details given below mention

Nakul kumar
mobile no, [protected] [protected]

Pls he me arrest this driver and contact me, my no. is [protected]

Regards

Dinesh Kumar

Ola customer support is totally inactive. Recently i had an issue where i was travelling in Kerala, The driver that was appointed for my pre scheduled ride asked for extra money and threatened me, he was neither leaving nor cancelling the ride. Being at outstation i felt really insecured with my family. I tried calling in all there customer sevice numbers but came to know they have blocked all these numbers now. So, only option left for me was to report about the incident through app, which is a mess. Eveytime it is showing error. Till now i am unable to report about the incident. If this is the case then how am I supposed to feel safe while the company itself doesn’t want communicate with the customer???