Ola Cabs / ANI Technologies Complaints & Reviews

On 11.06.19, after arriving at Kolkota Airport from Guwahati I tried to book an Ola cab to Hotel Fortune Park, Panchawati, Howrah. However I was unable to book the same using my mobile app as the location could not be found by the app. Then I approached to the Ola Booking counter inside Kolkata Airport. A lady in the counter informed me that cabs are available for the said destination. I asked the lady 2/3 times whether she put the correct destination or not. When she assured, I told her to confirm the booking. The estimated fare is Rs. 432.00, she let me know. Booking no. is CRN[protected].

I felt relaxed after sitting inside the car. I started the ride at about 3.42 pm and was supposed to reach the destination within 45 minutes.

When the driver told me that I reached Howrah station and I should get down, I was surprised. My destination is Hotel Fortune Park, Panchawati, Howrah and not Howrah Railway Station. But the driver let me know that the destination has been set as Howrah station. The story next was horrible, which I want to omit here as it will be very long. But if you want I can write.

Finally, somehow, I reached the hotel at 5.45 pm. It took more than 2 (two) hours to reach the destination which was supposed to be covered in 45 minutes. And I had to pay an amount of Rs. 1053.00 instead of Rs. 432.00.

With this complaint, I would like to request you to initiate the following actions immediately :

1. Enquire into the matter. Take strict action against the booking counter at Kolkata Airport who set a wrong destination (even after several repetitions) so that it never happens to any other passenger in future.

2. Refund my entire money as I had to waste my valuable time and had lot of troubles in this ride.

I booked a OLA cab on 08 June 2019 @ 10.15 pm from Musrambagh (Hyderabad) to Hyd international airport. from my place to destination hardly will take 40 mins, but the OLA cab drive took 1 hour 20 mins to drop. After keep on explaining I will miss my flight, because he is driving in different route and in very slow. Close to airport again and again I explained to him, you need to drop me at International departure. But he is take me at domestic departure and he made round and round there. Please note when we booked OLA cab the bill amount is INR 570.00, but he droped me at airport the bill was INR 812.00.

Refer to above I miss my international flight and I didn't reach my duties on time and loss so much money, which I need it immeditately. The same complaint raise on OLA App and I didn't get any response. I have all the proofs and looking immediate response.

If i didn't get either response or loss, will move further steps. This is for your information and further actions.

V.Rao
+[protected]
[protected]@live.com

I took a ride on Aug 12 2018 to airport and added card payment...it did not directly deduct from my card. So, I am back to India recently and I got a msg on May 28 to pay the bill. Hence, I paid it. Again on June 5, I got message again to pay the bill and when I opened the app it asked for payment to book another ride. Hence, I paid again. A total of 2 times money was deducted for a single ride. I tried to contact support but I was not able to do so. I would like to request for a refund. I have a screenshot of both payments

,
आदरणीय सर,

मेरा नाम जितु वारा है. मै ओला कैब के विरूद्ध तक्रार करना चाहता हूं ! मै वैसे तो ओला का रेग्युलर युजर हूँ. और दिनांक 10/06/2019 की शाम मे अपनी माँ को के. ई. एम हॉस्पिटल से 15 दिनों के बाद डिस्चार्ज लेकर घर आने के लिये ओला बुक कर रहा था. और उस शाम रेग्युलर चार्ज 830/- रू के बजाए 1100 / 1200 रू बता रहे थे और फिर भी पेशन्ट साथ होने की कारण मैंने उस चार्जेस मै भी 1114/-रू 1 घंटे बाद जाकर कार सर्च हुई और हम ओला कार में घर पहुंचे और तब ड्राइवर ने स्क्रीन पर बताया की सर आपके राइड चार्जेस 1564/रू हूए हैं. मै सुन कर ही दंग रह गया क्योंकि ओला बुकिंग करतें समय पेहले ही 830 की जगह 1114 /-रू बताया गया था पर घर पहुँचने पर 1114 की जगह 1564/- तभी हमने कैसे करके पैसे दे दिये पर हमारे लिये जो डबल चार्जेस लगे है वह हम रिटर्न चाहते हैं..
हमारा नाम. - जितु वारा
संर्पक- [protected]

On 11th june i booked ola cab at around 7.15 pm thru app from bpcl colony chembur to dadar west. I got a confirmation of a cab MH 43- 2498, hundai xcent car with driver named Yusuf. I called him he said he is nearby and will reach my location in 5 mins, he asked me where i want to go, when i told him Dadar he said ok... but he didnt come for some time so i called him again, he disconnected the call. This happened 4-5 times n then his phone was switched off. I saw that some other car was alloted to me which was showing 17 mins to arrive.
Same thing happened today on 12th june, i booked an ola at 5.09 pm for Hyatt andheri, called driver, he asked me destination, i didnt tell him, he cancelled the booking. car details MH 03 CH 0442, driver name mohd Aslam. Again i had to wait for another car for 15 more mins.
Pls look in to the matter n take appropriate action. Keep me informed.
Dr vandana shinde

The Driver took longer routes. Misbehaved with me and spoke abusively.The rate clearly showed 345 whereas he was trying to charge 607. He took money from me and did not return change.
Auto CRN [protected]
Driver name: Rohith BJ
Once resolved kindly refund my money
venkatesh prasad
email: venki.[protected]@gmail.com
Kindly handle such issues with care and i was delayed to my office by 40 min which he takes advantage of.

A) 12th June - cancelled booking by 2 drivers after 20 minutes of waiting during office time (CRN - [protected]/[protected])
b) 11th June - cancelled booking by driver after 15 minutes of waiting (CRN - [protected])
c) 8th June - Driver was so unprofessional that he wanted to pick up his next booking during my ride. was repeatedly requesting ti allow the next passengers (CRN - [protected])
d) Rides are getting rescheduled and everytime the waiting time is showing minimum 10 minutes. While booking an ola to go to office we dont usually have that much of time to wait

Usual practice with OLA drivers,
They call you after accepting the ride, to ask for destination. If they do not like to continue on the ride they cancel it keeping you waiting.
This time, I called the driver as I was waiting 15 mins after the scheduled time to meet. Driver asked where was I going as usual.
I declined to tell him the destination until the pin was entered by him ... then my ola app says the driver is here...

HELLO, THIS IS PRASHANT FROM BHIWANDI, YESTERDAY I WAS BOOKING CAB FROM T1 AIRPORT (ARRIVAL) MUMBAI to BHIWANDI. I HAVE STARTED BOOKING FROM 11:30PM (10/06/2019)

ISSUE

1. 1st cab which was booked first said he is coming then asked where we are going so I told him my destination and then after 15min he cancel my ride. nothing deducted from my account. (CRN [protected])

2. So 2nd cab I have booked he also asked me my destination and what was the fare shown at the time of booking. then he said cancel the ride and give me Rs 200 plus fare which was shown, which I did not accepted. so he also after 20min cancel my ride. HERE I WAS CHARGED RS 50. (CRN [protected] )

3. Now booked 3rd ride. 10min he didnt move from his current location when I called him he said he didnt received any booking. here also 15-20min was wasted. (CRN [protected])

4. So now booked 4th ride which was again connected with the 1st Cab so he again wasted my time like 10-15min when I called him he said i will not go it is very far and cancel my ride. (CRN [protected])

then 5th cab which i booked took me home.

when the forth cab is booked time was 1:30am (11/06/2019).

QUESTION.
1. WHY I WAS CHARGED WHEN IT WAS NOT CANCELLD FROM MY SIDE?
2. WHEN DRIVER DO 2nd ISSUE WHICH I HAVE MENTIONED ABOVE HOW CAN WE COMPLAIN AND JUSTIFY.
3. IF WE CANCEL WE GET CHARGED ON OVER NEXT RIDE AND WHEN MY 2hr WAS WASTED BECAUSE OF THESE DRIVERS WHY I DIDNT GET CREDIT.

IT WAS BOOKED FROM [protected] THIS MOBILE NUMBER.

Ticket no is #[protected] /[protected]; CRN No is # [protected] Complaint Date - 14th May 2019; Trip Date - 11 May 2019

Case - We took an out station trip to Patiala. At the end of the trip there was a delay in the payment as Ola App was not working and driver could not end the trip to generate the bill. Later he made us speak with the car owner (Ola Partner) and generated the bill.

Total trip was for around 600 kms however we have been charged for around 900 Kms.

I have spoken to OLA support team many many times including the seniors. - Some of names are - Ms. Monika / Mr. Manish and last was Mr. Sheikh Abdul on 7th June 2019 around 3-3:30pm. I was promised that I will get a call bk in 48 hours. No call back. No mail. No refund yet.

Being a service provider they also must consider the fact that after the long trip and paying atleast 40-50% more than the local cabs, instead of some benefit offered to us, what we got in return was standing on the road with all our stuff waiting for the app to work. Still as a gesture the Driver is given tip.

Total Rs.18470/- is paid to the driver. Details Given Below:

Elements Amount Paid
Ola money 10850
Trip remaining amount 6540
Tax 580
Tip 500
Total Paid 18470
Total to be paid according to Calculation 10540
Refund from OLA 7930

Total Rs.18470 No reciept recvd for any amount. No calls for refund from anyone. When I call they put me on hold to talk to Driver partner and than disconnect. They say the refund is not done as they are not able to speak to the driver partner and they are taking necessary action against the driver partner

Now, since i have not cleared OLA money Dues - (Because i am over charged and i am waiting for the refund so that I can make the dues) they have blocked my OLA Account and are charging me fine for that.

I am getting mails and messages like I am a defaulter and not them.

This kind of wrong, hurting and misguiding mail for not making the payment is NOT AT ALL APPRECIATED. Infact i shall not only get my refund but also be compensated for all the confusion, discomfort, breach of trust and embarrassment caused due to inefficient services of your call centre and inefficient slow app as when we informed the partner (whom the driver made us speak) that we have been overcharged, he said he can not help and the only way is to speak with the support team.

My ASK to OLA:

1. Immediately Refund what is over charged with interest
2. Remove all the penalty / fine for not clearing OLA Money dues
3. Compensate on all the discomfort and cheating done

For any further detail please contact [protected]@gmail.com

Thanks a lot in advance for help

Dear All,

Very bad experience with Ola ride

We have booked Ola cab on date 03.06.2019 from Shravny residency Kalher Bhivandi to dist Thane to Chhtrapati shivaji maharaj terminal-2
Air India flight no. Al0631 for Bhopal.
The untrained Driver came and Cab get down in the chamber and get up cab trough some labor which is working at my building premises/
He started riding and reached at Saki Naka due to traffic jam turn to another way to go to air port.
In between mid way driver get confused which airport have to go.
He said GPS unable to find out airport location.
Finally we reached at terminal 1-domestic Airport because driver has seen Domestic Airport.
U can every body check on GPS Map .
After Ask to few person for address about International Airport We reached at International Airport Mumbai.7.45.
And our flight time was 7.25 pm.has been missed due to Ola service and untrained person.
I have loss 19175 rs.
Cab details-
PRIME SEDAN CRN[protected]
WHITE XCENT
NAME-SANDIP SHIVRAJ.

Please do the needful expecting to fulfill the loses.

Regards,
RAM SINGH PAWAR

Hi,

I have cleared all my Ola postpaid dues including penalties (INR 516) on 10 June 2019 through PayU under reference number OLA-ompp[protected]dhr-105 and netbanking ref number [protected]IGAGIDRBT1. However, the payment is not updated yet. Last day, I got an sms stating that they will initiate legal action against me. However, payment is now paid, why this is not updated. Even they still charging late fee on daily basis unfairly as I checked today. Please do the needful ASAP.

Dharmendra Kumar

Hello Team,

I booked ola on 31st May, before completion of the ride i paid for the ride through oniline(debit card).After completion of the ride driver asked me to pay in cash again as he told payment successful is not reflecting at his end.

Tried contacting customer support no luck.
Can you please look into this on priority

Please find attached screenshot for your reference.

#1044074 ref no which i had recieved., awaiting response

Regards
Pravin Pal

On 7th of May 2019 at 11.34 am I took OLA auto CRN [protected] from 2nd main road kurunji nagar Ramapuram Chennai to Murugesan Naicker office complex Thousand lights, Chennai The charges shown was Rs 159. The driver took long route and charged Rs 268 When I asked him he said the meter showed Rs 268 I could not do anything please complain to OLA. I paid Rs 268 and complained to OLA. OLA has shown a refund voucher of Rs 109 in the OLA app.. I have availed OLA on May 8th and May 27th. I did not get any refund of Rs 109. When I complained again today through OLA app, OLA app is showing that the ride charges are same as shown before ie Rs 158 +1. When I tried to contact over phone nobody attended the phone.
IN REALITY I PAID Rs 268 ie Rs 109 extra

WHO IS TO BLAME EITHER OLA AUTO DRIVER OR OLA

Pl resolve this issue

Hi,
this is regarding ride on 26th May'19. i booked a cab from vashi to Mumbai airport, i paid 571 for the ride through my card and it was showing status as paid. after the ride my driver showed that fare amount was 852. i paid extra 852 to my driver through google pay. Ola is not resolving the issue even when i have given them every proof and screenshot of the transaction, just because driver denied it. You can clearly see the name of the driver in my google pay screenshot and in the ola app as well.
the CRN number is- [protected]
i just want the extra amount my driver demanded to be refunded.

R Sir,
I am new customer, I travel Thane to Nashik & return, but Car driver not support me. He told everything wrong information about your ola services. He charge me Rs. 3335/- from Thane to Nashik. He told me you are not book return journey. I am totally new, so he was taken extra money from me. so please return my extra rent as early as possible.
Thanking u
Yours truly customer
Nilesh Bhaskar More

I have paid the ola due still getting calls and my app is blocked. I have attached a photo of my pass book so if I get one more call then I will be forced to take an action. I have paid my due on 31/05/2019
I have been using ola since a long time I always get calls like this and I am being harassed so kindly check with it and unblock my ola account and also additional charges are included for no reason so kindly look after the matter

M/s OLA, not resolved. No money remitted

REF: CRN [protected].DT WED JUN 05, 03:18PM

I travelled by auto, after, the mini ola cab, crn[protected], forced me and
family to get out of the cab, as he cannot come to the destination. that issue is
raised separately.

in the REF: CRN [protected].DT WED JUN 05, 03:18PM, i took an auto. the auto driver insisted payment by cash. I transfer my money and made ola money=0;
at end of travel, it became post paid. auto auto shouted and took rs 300/-
also i paid all ola post paid due.

kindly repay myrs 300/- also disable the post paid option for me. life is
hectic DUE TO unprofessional driver of ola in chennai.

regards

RAJAN K

This is regarding the June 8th ride that I took from Bannerghatta road to Balaji layout.
1.Cab 1 - morning 8.01 am
Prime sedan - White Dzire driven by Prakasha C.
At the time of booking the app showed 484/-. the bill at the end of the ride was 904/-.
The driver also had taken the longest route ( 35kms), inspite of asking him to take the shorter route.
2.Cab 2 - Morning 11.19 am
Mini-Silver zest.
From Balaji layout to bannerghatta road.
St the time of booking the app showed 586/-
At the end of ride the drivers bill phone said 684/-. But the bill has been generated for 586 in my phone.
The distance covered is 27 kms ( the first driver had taken the longest route).
This is ab[censored]e cheating. Have been trying to reach the customer care number for the past two days. No answer. any complaint registered with the app is not getting accepted.
YOU CAN'T CHEAT PEOPLE LIKE THIS. I WANT MY REFUND.

Cab driver came from backside and not applied brake .dashed my car at signals, maitrivanam junction at about 5.36pm on[protected].Came out of car using filthy language, though it is his fault of coming from back, not applying brake and dashing. All this situation may be seen from cc cameras, if need be.
Hope action will be taken from Ola management side.