Ola Cabs / ANI Technologies Complaints & Reviews

Hi,
Today I booked an OLA cab at 7:10 PM. The driver was completing another trip so I waited for 20mins. When the cab arrived we entered OTP as per OLA rules. But the driver said OTP is not matching. I rechecked the cab number and driver name, it was same as shown in my cab details. I called the driver and the same driver answered. But someone else’s name was showing in driver’s phone. The other customer arrived and driver asked me to get off the cab.
I called OLA customer care but no help. Only thing they said was If I cancel the trip I’ll get a refund. They even promised to send another cab but I waited there for another 10mins and no cab reached or no cab details were sent to me.
I asked for compensation but they simply refused.
Such harassment after full work day is really frustrating. I missed an urgent meeting because of this harassment. Such things happened earlier as well. They never come forward to help their customer. I sent a mail to them last week regarding another cab issue, still received no reply.
I have added two photos of my cab details.
Please help.

Hi, it's not the 1st time is happening to me, every time I book a cab I have to go through at least 5 6 booking as the driver cancel the rides. Also I get charged for cancellation, that Jenna I don't even travel but I still pay the cancellation charge, I have tried contacting Ola customer service multiple times, but nothing happens.
please help me resolve this.

14 June 2018, I booked a cab from Radio colony, Delhi to Anand Vihar Isbt.
At the time of booking, the charges were estimated to be 267 Rs. So the ride was completed, and I was charged 937Rs. For the same. Had to pay due to the driver's nagging, and contacted the customer care for assistance, which was very unsatisfactory, and the issue is unresolved. They offered me Rs. 300 cashback, which was nothing less than salt to the burns. Morever, they told me the charge is around 760, but after I checked on my phone again, the rate estimate was 288.

My name is Rakesh, i travelled noida sector 12 to narela, Delhi. normal fare for this trip comes around 800rupees which ola itself showed in their app. bot went i reached i had to pay around 1500. and they said its charged due to peak timing. which cant be double in any case. my ola id is with number [protected]. And my CRN is [protected].
this ride i took was on June 14 2019 from noida sector 12 to Narela, Delhi. Driver name is Arshad Miyan. no one from cutomer care of Ola is taking this seriously. please help

Few days back I booked an Ola and the driver was 2 mins away from my location and the ride was for 1.2 kms. However the Ola driver showed up after 15 mins. After my mom and brother got into the cab at the pick up point. I asked my mom to pick me up on the way as I was standing 200 m from the pick up point. However, after getting near my point, the Ola driver ended the trip and asked my mom and brother to get down. When I asked the driver why he ended the trip he said why are we asking him to roam him around for such a long time, which is completely untrue. I told him Nobody is asking to roam around just drop us our location and I'll pay you. He started to abuse me and my mom. Then asked us to pay Rs. 94 for 200m. He created a big scene when I refused to pay him. He was about to hit my brother when my mom came in between and stopped him. The guys who were watching the whole thing tried to calm him down and told him to drop us at the location. But he didn't listen. I just moved to Bangalore the day before and just incident scared my mom a lot. This kind of behavior makes parents to worry more and they can't leave their kids alone in a new city. I logged a complaint with the Ola customer care. But they still haven't taken any action. It's been 5 days. Such pathetic customer service of Ola in Banglore was not expected. And in the last five days the scene is getting worse. Every time I try to book an ola, mostly there are no rides available, even if I can see so many Ola near my location. And even if we get a ride booked, the ola driver will call up and ask the destination and says he is coming. After making us wait for 15-20 mins the driver will cancel the ride. This has happened more than 5 times in the last five days.

Hi,

This is Namrata, from New Delhi. I have been a regular n happy customer of Ola Cab service, but in my last to last ride, an amount had been debited from my Google pay and also had to pay cash to the driver.
Therefore requesting you to look into this n by when can I expect my refund.

Suggestion - Sorry to say, Train the drivers how to behave with the customers.

Thanks!

Dear sir,
today early booked ride from my mobile number [protected] spoke to driver got information reaching in 5 to 7 minutes. driver did not reach and informed regarding ride is cancelled. later i got message Rs.75/- will be charged in your next ride. cancelled from your end why i should be penalized for cancellation from your end i was harassed nearly for 45 minutes finally i had to take local taxi and go to thane.

please wave off that charges.

I have been using OLA to a fixed destination on a daily basis since 13.05.2019, wherein I travel from home to office and back.

I have two cell numbers – [protected] & [protected], and usually I use the first number.

On 07.06.2019, as there was some issue with my first number, I used the second number to book the cab from office to home. Whenever I book a cab, I first check the fare and then book the cab.

On 07.06.2019, I checked the fare, which was Rs.346 and confirmed my booking, but when the cab was allotted to me, the cab details were displayed but not the fare, which is never seen before, and hence, I immediately called up the customer care, and when I enquired, the executive informed me that the fare is not displayed and would be displayed once you complete the trip. To my shock, when I completed the trip, the fare was shown as Rs.1080.00, instead of Rs.346, which was shocking, and as I did not want to penalize the cab driver, I just paid the amount displayed and let the cab go. I immediately called up the customer care, and the executive informed me that the information provided by the earlier executive regarding non-display of fare is incorrect and you should have cancelled the trip, but as the cab had already arrived, I just rushed, as I NEVER THOUGHT THAT OLA WOULD CHEAT ME.

Please go through the synopsis of this case and check all the facts and arrange to refund the amount of Rs.730.00.

I have taken a ride on 01.4.18 and paid the driver in cash of Rs.531 but for the past 1 year daily am getting around 4-5 calls from ola asking me to make the payment by credit card and getting messages like they will raise a legal complaint against me.. and torturing like hell with their frequent voice recorded calls and messages and taking away my mental peace..When I paid my due cash why the hell Ola is torturing me like anything.. They are not having a proper system in place instead torturing the genuine customers like anything

I booked an outstation OLA cab from Bhopal to Jabalpur on June 3, 2019. Driver calculated wrong distance and charged me more than estimated amount. Bil was around 6000 and driver charged me 9800 Rs. I complaint to OLA but no action has been taken from last ten days. Kindly resolve the issue and ask the company to refund my remaining amount as early as possible.

On 2nd June, I am travelling from silk board to domlur. Driver own self denied to drop me on my location due to bad weather. He said kindly cancelled the trip. So I cancelled it with mention. But after that whenever I tried to book my next trip It started to show me I have to pay cancellation charge rs 50. I had a big objection of that. Driver own denied me to take but why I should pay for that. Kindly solve my problem

Please take necessary action against [protected] - CRN number. Named shashikumar CP we have booked at 5:20 to majestic Railway Station. He did not pick the call after doing 6 to 7 times and we had train at 6:00a.m. ph:[protected]. Atleast he could have cancelled or attended a call. Literally it was hopeless. Make sure he is penalized and give proper instructions and not repeated with other customers. Instead u ola people will penalize customers for it.

On 11/06/19 Booked ola Cab at 11:05pm &driver confirmed that he is coming for pickup. Several times called him and every time he confirm that he is coming. Wait about 1hr. But he not come.talked to cc also but no one help me to get an alternate cab. Reached home around 1:00am with lot much trouble. With the activity of cab driver as well as ola cc not only suffer me and my old age mother (with me), my little daughter also suffer, she was waiting for me at home. You check till the driver coming for pickup, it's already 24hrs past. The Cc exe confirm that any one of cc senior call back me but no call received yet.
Want compensation for my suffering.

On 11.06.19, after arriving at Kolkota Airport from Guwahati I tried to book an Ola cab to Hotel Fortune Park, Panchawati, Howrah. However I was unable to book the same using my mobile app as the location could not be found by the app. Then I approached to the Ola Booking counter inside Kolkata Airport. A lady in the counter informed me that cabs are available for the said destination. I asked the lady 2/3 times whether she put the correct destination or not. When she assured, I told her to confirm the booking. The estimated fare is Rs. 432.00, she let me know. Booking no. is CRN[protected].

I felt relaxed after sitting inside the car. I started the ride at about 3.42 pm and was supposed to reach the destination within 45 minutes.

When the driver told me that I reached Howrah station and I should get down, I was surprised. My destination is Hotel Fortune Park, Panchawati, Howrah and not Howrah Railway Station. But the driver let me know that the destination has been set as Howrah station. The story next was horrible, which I want to omit here as it will be very long. But if you want I can write.

Finally, somehow, I reached the hotel at 5.45 pm. It took more than 2 (two) hours to reach the destination which was supposed to be covered in 45 minutes. And I had to pay an amount of Rs. 1053.00 instead of Rs. 432.00.

With this complaint, I would like to request you to initiate the following actions immediately :

1. Enquire into the matter. Take strict action against the booking counter at Kolkata Airport who set a wrong destination (even after several repetitions) so that it never happens to any other passenger in future.

2. Refund my entire money as I had to waste my valuable time and had lot of troubles in this ride.

I booked a OLA cab on 08 June 2019 @ 10.15 pm from Musrambagh (Hyderabad) to Hyd international airport. from my place to destination hardly will take 40 mins, but the OLA cab drive took 1 hour 20 mins to drop. After keep on explaining I will miss my flight, because he is driving in different route and in very slow. Close to airport again and again I explained to him, you need to drop me at International departure. But he is take me at domestic departure and he made round and round there. Please note when we booked OLA cab the bill amount is INR 570.00, but he droped me at airport the bill was INR 812.00.

Refer to above I miss my international flight and I didn't reach my duties on time and loss so much money, which I need it immeditately. The same complaint raise on OLA App and I didn't get any response. I have all the proofs and looking immediate response.

If i didn't get either response or loss, will move further steps. This is for your information and further actions.

V.Rao
+[protected]
[protected]@live.com

I took a ride on Aug 12 2018 to airport and added card payment...it did not directly deduct from my card. So, I am back to India recently and I got a msg on May 28 to pay the bill. Hence, I paid it. Again on June 5, I got message again to pay the bill and when I opened the app it asked for payment to book another ride. Hence, I paid again. A total of 2 times money was deducted for a single ride. I tried to contact support but I was not able to do so. I would like to request for a refund. I have a screenshot of both payments

,
आदरणीय सर,

मेरा नाम जितु वारा है. मै ओला कैब के विरूद्ध तक्रार करना चाहता हूं ! मै वैसे तो ओला का रेग्युलर युजर हूँ. और दिनांक 10/06/2019 की शाम मे अपनी माँ को के. ई. एम हॉस्पिटल से 15 दिनों के बाद डिस्चार्ज लेकर घर आने के लिये ओला बुक कर रहा था. और उस शाम रेग्युलर चार्ज 830/- रू के बजाए 1100 / 1200 रू बता रहे थे और फिर भी पेशन्ट साथ होने की कारण मैंने उस चार्जेस मै भी 1114/-रू 1 घंटे बाद जाकर कार सर्च हुई और हम ओला कार में घर पहुंचे और तब ड्राइवर ने स्क्रीन पर बताया की सर आपके राइड चार्जेस 1564/रू हूए हैं. मै सुन कर ही दंग रह गया क्योंकि ओला बुकिंग करतें समय पेहले ही 830 की जगह 1114 /-रू बताया गया था पर घर पहुँचने पर 1114 की जगह 1564/- तभी हमने कैसे करके पैसे दे दिये पर हमारे लिये जो डबल चार्जेस लगे है वह हम रिटर्न चाहते हैं..
हमारा नाम. - जितु वारा
संर्पक- [protected]

On 11th june i booked ola cab at around 7.15 pm thru app from bpcl colony chembur to dadar west. I got a confirmation of a cab MH 43- 2498, hundai xcent car with driver named Yusuf. I called him he said he is nearby and will reach my location in 5 mins, he asked me where i want to go, when i told him Dadar he said ok... but he didnt come for some time so i called him again, he disconnected the call. This happened 4-5 times n then his phone was switched off. I saw that some other car was alloted to me which was showing 17 mins to arrive.
Same thing happened today on 12th june, i booked an ola at 5.09 pm for Hyatt andheri, called driver, he asked me destination, i didnt tell him, he cancelled the booking. car details MH 03 CH 0442, driver name mohd Aslam. Again i had to wait for another car for 15 more mins.
Pls look in to the matter n take appropriate action. Keep me informed.
Dr vandana shinde

The Driver took longer routes. Misbehaved with me and spoke abusively.The rate clearly showed 345 whereas he was trying to charge 607. He took money from me and did not return change.
Auto CRN [protected]
Driver name: Rohith BJ
Once resolved kindly refund my money
venkatesh prasad
email: venki.[protected]@gmail.com
Kindly handle such issues with care and i was delayed to my office by 40 min which he takes advantage of.

A) 12th June - cancelled booking by 2 drivers after 20 minutes of waiting during office time (CRN - [protected]/[protected])
b) 11th June - cancelled booking by driver after 15 minutes of waiting (CRN - [protected])
c) 8th June - Driver was so unprofessional that he wanted to pick up his next booking during my ride. was repeatedly requesting ti allow the next passengers (CRN - [protected])
d) Rides are getting rescheduled and everytime the waiting time is showing minimum 10 minutes. While booking an ola to go to office we dont usually have that much of time to wait