Ola Cabs / ANI Technologies Complaints & Reviews

Cab driver came from backside and not applied brake .dashed my car at signals, maitrivanam junction at about 5.36pm on[protected].Came out of car using filthy language, though it is his fault of coming from back, not applying brake and dashing. All this situation may be seen from cc cameras, if need be.
Hope action will be taken from Ola management side.

I reached Coimbatore junction railway station at around 8.00am on 7/6/19.I had booked an ola ride spot. The driver Shabarish Ks NA reached and told that he cannot take me to Le meridian hotel, as per the tarrif put as Rs 330.He forced me to go on a private ride at Rs 400. He himself cancelled the ride.As I was in a hurry, i couldnt wait. In my next ride on 8/6/19 night from Le meridian back to railway station I was charged a previous cancellation penalty of 50.This is cheating both Ola and me, the customer. Drivers are uaing Ola software to reach to customers and then cancelling to go on private ride.

On 4th June at 8:15 pm, I had parked my car in a parking area on the road side when a OLA Cab HR 55AC 9669 hit a car and his front bumper popped out of the clip. To avoid the fear of he being caught he wanted to deflect the car to the extreme left in the parking area and hit my parked car from behind. As a result of this impact, my rear bumper got damaged and my reflector was broken.
This was referred to as a police case and after contacting the owner of the cab who said that currently he did not have money but agreed for an offline settlement was agreed that he will submit the ola tab and pay an amount of 4K the next day. The owner never turned up post that and his number is also not reachable

Do not use Ola Cabs, I booked a Ola outstation they gave me a quote of 18k rs for only 700kms, when we reached 100kms the driver felt sleepy and asked us to drive when we called Ola safety team, they denied to send a replacement cab as the location we had reached by then wasn’t serviceable by OLA, eventually we had to drive the cab while he was sleeping, driver slept for 200kms around 6 hours in the cab, when he got up he took us from a wrong route and increased our kms and duration. About the road taxes He paid 3k rs as bribe he says for road taxes, Eventually when we reached our destination the cost of the cab went to 23k rs.

Why shouldn’t you use Ola:
1) they don’t have good drivers
2) they don’t know the routes
3) they promote bribe
4) they don’t have cabs serviceable every where.
5) they have a good customer service
6) pathetic safety team

On 2.5.19, My mom travelled in Ola cab from Lodi Colony to Indira Gandhi International airport. The estimated amount neared to 220. The driver, took a detour and his board displayed Rs.472. He forced her to pay that much money. Later when I see the invoice, the cost for trip is around 220 only, plus toll. This kind of a cheating is not acceptable! As a customer, are we not entitled to a few minutes of peace while travelling or should we keep following the GPS along with the driver to check him? And how are we receiving 2 different amounts?? I need the driver to be reprimanded for this. This has happened with her on more than one occasion.
Details of the incident:

Date : 2.5.19
CRN [protected]
car: Mini white Wagon R
driver : Sandeep Singh

CRN[protected], Bengaluru OlaCab Driver IMPOLITE further to opting OlaMoney against cash. Arrives late. Asks to cancel. Booked for important interview schedule so tolerated ride. Drops far from BTP office. I'd to walk. Poor Service.

https://twitter.com/KompleteMan/status/[protected]

Beyond the incident, we expect Ola Senior Management to deep dive policies - why cab driver's adamant on asking cancellation when opting OlaMoney. Regulatory authorities and Bengaluru Police should play strong role to punish service denial. Earlier auto driver's were harassing customers, Now we are facing inconvenience opting digital payment.

Is it still better Ola scraps off Cash option so there is no room for discriminatory services from drivers.

It has happened for around 30+ times with me and my colleagues that whenever we went on to book ola cabs using ola money wallet as the payment system from our sides, the driver illogically questions about our payment mode and if turns out to be ola money, they straight away either cut the call at our faces without even stopping the ride leading to cancellation charges from our ends whereas the cab must be cancelled from their ends or simply deny picking us up even it's a situation o[censored]rgency or emergency. This is literally sick of them. I've met 30+ such drivers till now and no action has been taken against any one of them so far. What's the purpose of ola money if the drivers deny receiving payment in a non cash mode. I'm fed up of their services and attitude. Many of them have been involved in verbal abuses even. The management should look over to this issue sincerely and resolve the same asap. Otherwise we'll not be reluctant to lodge a complaint to the consumer court even ! [censored] ego, cheap hospitality, immature conversation, poor time management and sick personality. Kindly report this issue with utmost priority as I may not be the first one definitely to report this. It's an issue for as far as 100+ people I know personally.

Hi,
I am sandeep and my email ID is : [protected]@gmail.com. Ola cabs has the worst support team and they are not responding through calls/emails. The moment my amount captured I raised a complaint so with that email conversation when I am trying to contact ola support they had worst email trigger like sending an email with request resolved message multiple times. Pathetic experience and worst OLA support and their team.

I filed a complaint on 3 June at 12 PM at Ola support via call regarding the above ride in which the driver didn't end the ride at the destination & left from there and continues driving with so final bill was 463 instead of 215. No resolution - 7 June.

Response Ola Support -
Post validation, partner confirmed that upon riders request partner dropped the rider back to the station. Hence, we regret to inform that we will not be able to make any changes to the fare charged.

My Reply
The Driver partner said and you believed it and not believing on customer's complain without any technical analysis that what was my app's location when he was driving back to station and if this was the case why didn't he requested to change the destination to me. I am really surprise that Ola didn't consider such cases and resolving issues just on the basis of driver's words rather than data and technical analysis to identify the glitch. For future take on, please enable end ride OTP for all rides as well.

On 25th of may 2019 i have booked my cab from ola in punjab for law gate to phagwara railway station at 3:20 am, the cab driver arrived pick point by 3:10 am he called me down and started asking me 300rs as my fair is 213rs as i rejected to give, he left me by saying to find an another cab. He also said that he won't get any person from railway that's why i need to give him 300. Then i have booked another cab but they kept their phone on busy and it looks like a plan. At that time it was heavily raining and i was totally dependent on ola and this is what happened. Now it's seriously my time to take action by sharing this situation with every single ola user.

Today i booked one ride and when i call that driver to come nearby where i standing then he refuses to come and he also refuses to go to my destination and when i said to him to cancel the ride then he talk in very rude and abusive ways .And he also said that i am not going to cancel your ride do whatever you want to do.Riding in an Ola driven by Ritesh Verma [protected] .please take strict action against him.

Date 04 june evening i booked ola from Indira Nagar, Thane west to Shivaji park. CRN[protected]. Received multiple calls from the Ola Driver asking for destination location . I refused to disclose. The ola cab came in .Driver again asked for destination. Gave him the OTP and asked to check on his app. He logged in and when he found the location he said he was going to chembur and would drop us till chembur. We had booked the Ola cab till shivaji park . Why would we want to be dropped at chembur? He refused to drop till shivaji park. We got down..
For your driver refusing to drop us till our destination and for us refusing to accept the half way location where he would drop us - do we pay a penalty of Rs.135? Is nt this a con job by Ola ? Is it that we will now have to accept destinations as per drivers choice ? and if we refuse to accept his choice of destination we get penalised? Please take immediate action and refund the rs.135/-. Driver is Abdul rauf shaikh should be reprimanded for giving false information to the Company and refusing a ride. Am awaiting your feedback and action

Driver Shiva Kumar CRN [protected] driving silver etios took RS. 1500 extra for paying petrol charges.. The driver took us from Mahatma Gandhi, bus station to manikyamma ashramam road, srisailam. He asked to pay the bill of petrol on the way... And he will cut the cost from the bill... Which was 1500rs but when we reached to our stop we did the full payment shown by the ola ... And lost our 1500rs.. we remembered it later on... And then called the driver.. but he did not accept that so we kindly request you to please don't appoint persons like that in ola membership and kindly get us our money back.

I have taken a Rs.239 ola cab ride pass on jun6, 2019 and the amount has been deducted from my bank account to ANI technologies Pvt limited.

But it doesn't appear in my OLA pass list.

My bank transaction ref number for the above is [protected]IGAGHGCWP8

Kindly check this and resolve the issue as soon as possible

Dear Sir,
Yesterday I booked Ola cabs for traveling from Bally Railway Station to Kolkata Railway Station (CRN [protected]) with the ola driver Shri Shivpujan Kumar at around 11.10 AM. After 10 to 15 minutes of waiting with my sister, the ola cabs arrived. We got into the car and shared OTP. At that time suddenly he asked about payment method. When we told him about ola money wallet payment, he refused to go. He told that he can go only if cash is paid. As we are in hurry to go kolkata station and there were no ulternate option at that point of time, we agreed to pay cash. Barely one to two km of traveling, the ola driver stopped the trip and immediately Rs 423/- got deducted from my ola money wallet. After reaching of Kolkata station, the driver charged Rs. 423/- in cash. He did not provide any formal receipt however, I managed to obtain a cash receiving in white paper. The payment of cash Rs 423/- by me may be confirmed from the ola driver Mr Shiv Pujan having mbl no. [protected]. From my ola wallet also Rs. 423/- got deducted. In view of above, i request to the competent authority to make refund to my ola wallet having mbl no. [protected], of Rs. 423/- .

Today at 12 pm my ride got completed I paid the amount through Google Pay and then the driver also asked me to pay the amount in cash as for him it is showing that he has to collect the money in cash, O tried to convince him but he misbehave d so I gave him the money in cash but it is not acceptable such behavior and such bug in app .I am highly dissatisfied with this kind of service

I have booked cab on 1 June 2019 around 6:30 p.m. On arrival, the driver asked me the drop location. When i told him that it was "Rohini". He was reluctant to provide the service and was cribbing that he has selected the duty nearer to his home location i.e. "Dwarka". After exchanging few statements, he consented to start the ride.

During the ride, he stopped the car at fuel station to take the fuel. Thereafter, on reaching district centre, Janakpuri, He turned the ride off saying that car was not working.

The above stated issues caused me mental agony. Further, I feel that i was charged incorrectly for that ride as the charges shown to me earlier till Rohini was comparatively lesser than I was charged on leaving the cab midway.

I am complaining since March 16 to Ola for over charging me Rupees 200 in my last trip on 15th March 2019 stating parking charge but my cab was not parked in parking lot and driver dropped me on road near Howrah Railway station. Infact driver advised me to raise complaint as the cab was not parked in parking lot. After sending several emails I never get any response and now I have been threatened by Ola company for not making payment.

This is ridiculious to see there is no any contact number of OLA .I had an issue twice with OLA Cab, where i booked and after a wait time of 15 min still the driver was not ready to come .Both Driver gave me the same excuse Last booked passenger is not yet got down /. he went to Medical shop / ATM etc ..
i had this issue on 26 -May & one on 5-June

Dear Ola cabs
I journey from howrah to park street on3rd June, whick total fare was 259 including 71 rupees parking charges, but that driver name Bapi Dey tooks from me extra 71 rupees, means total 330 rupees. He was cheated me, so dear Ola this is my request plz takes strict action about this driver and return back my money.

Thanks
Aswini Samantray
[protected]