Ola Cabs / ANI Technologies Complaints & Reviews

Reference is made to CRN [protected] vide which I have booked ola cab online through ola app and after dropping driver Mr Simran Jeet Singh has taken double charges of Rs. 194 as online as well as offline also stating that online payment not received however payment already done via Paytm wallet and screen shot of the same attached for your ready reference

I booked a ride from Mahagum Mirabella Sector 79, Noida, till Film City, Sector 16 (Times of India office).

While my estimated ride fare was Rs 261, I was charged Rs 368. I am trying to get in touch with their customer support, but no help.

Please help, Ola is scamming its now regretting customer!

I booked a mini ride for around 170. Although this was expensive enough already, I decided to along with it anyway because I was not in mood for bargain.

Then the ride was ok, the driver was ok, and he dropped us around our destination.

BUT TO MY SURPRISE, this app charged me 284! I was shocked like wtf. I would have NEVER EVER booked any cab at this price, plus considering it was a very basic car with AC off and no comfort, this is just wayyyy to much.

CRN [protected]

I am attaching some SS to back my statement. I need instant refund of this scam the ola has done!

I want it to be solved as soon as possible and as smooth as possible. Don't want to face issues, and neither want to create issue for someone else.

Get it solved quickkkk.

Booked ola cab on 18 October last year... At 4 am in morning... Paid a total of 320 rupees in cash to to driver... But stilll showing payment pending...

I've already paid my ride bill but on the app it's showing that your amount of 426 is still pending under Ola postpaid. Due to which I can't book any other ride.
Kindly solve the issue as soon as possible.

I booked a cab on 03.10.2022in the evening from Dmart Karol Bagh Delhi to my home Village Jharera Delhi Cantonment with my wife, and during the ride my wife is feel so unwell but we reached at home safely, we have a total 5 to 6 bags of groceries and household items and we kept 4 bags on the seats and the rest 2 bags I put in the ola cab boot and when we reached the home the 2 bags which were in the ola cab boot which was left by mistake. and driver also don't remind us about belongings and after sometime I came to know about it I make a call to ola driver after doing so many calls the driver picked my call and they said I am in the Faridabad and don’t possible to come back at your place right now I return your belongings in the midnight or tomorrow morning. But the driver did not come back and even they also don’t pick up my phone calls yet. My belongings are worth of Rs.2500 the details regarding this I share with you in the bottom
Driver Name: Birendra Kumar
Ola Cab Number: DL1ZB7330
Mobile No: [protected]
CRN No: [protected]

I want to be a ola bike rider. But after registration i didn't receive the login OTP. Again and again ola executive mail me that verify the email then you can use the ola partner app. Multiple times i contacted with oka customer care. But they respond just like mercy on me one single day. And after that day. They are not interacting with me. Kindly help. And their help number is also invalid. While calling i listened it.

09 October 2022

From:

K Kiran

Door No. 25/2, 3rd Cross,
Shivaji Road, N.R.Mohalla,
Mysore – 570007, Karnataka

To:

The Prime Minister of India

SUB : COMPLAINT AGAINST AUTO RICKSHAW DRIVER MYSORE CITY VEHICLE REGISTRATION NO. KA09A AO893

I was returning from JSS Hospital, Mysore with my senior citizen father after OPD...

I was charged 3510 instead of 2359 shown as estimated fare. Firstly the distance between the pickup and drop is not 333 kms by any means. There were no deviations taken from the path. The estimated fare was INR 2359 and the end figure was INR 3510. Ride also concluded in 4 hrs hence no extra hourly charges would imply.

Now coming to the calculation done by your team/software is illogical. Firstly 333kms distance can't be completed in 4 hours; that'd make the speed to be more than 80kms per hour. Which is already above the speed limit, secondly of course the vehicle won't even run at the same pace throughout considering the max limit is 80kms/hour.

Hello, I booked a cab using Ola Cab services dated October 6th, 2022. The estimated fare being ₹405, I booked a Prime Sedan the same day. Upon the arrival of my destination, I came to know that I've been charged ₹366 extra, i.e. ₹771 as my total fare price. My Customer Reference Number (CRN) is [protected].

Hence I'm filing a complaint under the subject "I have been charged higher than the estimated fare amount". Please find the evidences attached below this complaint (My name and the driver's name has been redacted for confidentiality purposes, which is necessary as the complainant will be publicly available to everyone and the company I'm filing this complaint against).

The evidences shows the estimated fare price for the distance I travelled on the date above and the invoice of my fare price for the same distance. Since I've been victimized, I'd like the rest of my money (the extra fare I paid) refunded on an early basis.
Thank You.

Ride at 5:14 PM on[protected]
Ref: Mini•CRN [protected]
Estimated cost was Rs. 689, which I paid by UPI before the trip ended. however at the end of trip, I was asked to pay an additional Rs. 143 for reasons unknown to me.

Ola has charged me Rs 200 extra for the ride.The charge was shown as 655 rs initially.But the driver charged Rs 200 extra for the ride purposely taking the long route while the shortest route was possible

I want the refund for the ride

Dear Manager,
I am a retired officer from the central government. I booked my OLA ride on 1-Oct-2022 at 4:34 PM from Sainik Colony, Sector-49, Faridabad to New Delhi railway station.
The OLA taxi number visible to me on my mobile was HR55 AA 1915, Driver name: Azim Khan, White Etios.
My Rs 657 was put on hold by OLA at 4:34 PM on 1-Oct-2022. The OLA app showed me that a taxi would reach me in 6 minutes.[i.e. by 4:40 PM.]
The taxi reached my home in Sainik Colony, Sec-49, Faridabad, to pick me at 4:46 PM [i.e. 6 minutes delayed]. Moreover Taxi reached was different from the one I booked.
The Taxi driver after reaching New Delhi railway station at 6:08 PM demanded Rs 701 as the fare. He showed on his mobile that this amount is to be paid in cash as this drive is a cash drive. I told him that it will be paid from my Paytm wallet. But he argued and insisted that I paid Rs. 701/- through UPI at 6:08 PM (Paytm gateway). Because I was not carrying that much cash. However, according to my booking, my ride was for Rs. 657, but the driver demanded Rs 701. And the driver told me that my booking was cancelled ('but I did not cancel") and your ride was assigned to him, that's why the ride-fare was changed.
Hence, on 1-Oct-2022 at 6:08 PM, I made the payment of Rs. 701 to OLA using the scan code shown on the driver's mobile OLA application.
On 1-Oct-2022 at 6:19 PM, the hold of Rs. 657 was released by OLA.But again, OLA charged Rs. 760/- online on 1-Oct-2022 at 6:19 PM.
Hence, the payment was made twice to OLA, for the same ride (Concerned Documents are attached herewith)
1st payment of Rs 701 at 6:08 PM and
2nd payment of Rs 760 at 6:19 PM.
Kindly issue me a refund for one payment.
Thanks and Regards,
SURENDRA KUMAR
Mobile No. [protected]
Email id: [protected]@gmail.com

Ola cars opened ola.cars for selling used cars. I bought a used wagon r from Bangalore in Feb. Their agents took all the details and took the money and gave car within one week and told car will be under your name in 2 months as that much time it takes for RC name change. I said ok.

They made a mistake by adding someone else's name to the RC. Now nobody from customer care is replying to my emails. Actually there is no-one working for ola.cars as I have read in news that they have shifted focus towards ola electric and have closed ola.cars. There is no customer care left in the company and no phone number. If they have to close at least solve all the problems of their existing customers. That's why OLA will never work. They are just switching from one thing to another.

Now I have a car without my name on it. I cannot sell it nor can I use insurance if god-forbid I or my family members meet with an accident.

My driver asked to pay Rs. 71 parking charges in cash while i boarded the cab. When i saw the fare breakup afterwards, it was already included in it. Please refund Rs. 71 at the earliest and take proper action against the driver.

Hope, this issue will be resolved.

CRN: [protected]

Thanks,

We 7 person booked outstation ride and driver accepted the ride.
We waited for 25 minutes and then driver cancelled the ride
If same done be customer he will be fined by cancellation fee
If it is done by driver ther is no refund to customer for waiting period
Need to take necessary resolution

I have taken a ride which was costing me between 310-325 everyday usually price. One day they charged me 417 for the same route ride when checked what happen the drived did not end the trip at my drop location he ended the trip after 5 kms away. when complaint was raised for they did not even respond properly . they looted my 92 rs. when spoken to supervisor only 54 was refunded. they try to loot in possible ways.

Supervisor rekha from call center unfit to handle customer service first develop listening skills. then sit in a responsible place to answer.

Ola outstation audit is pending...

I have booked OLA CAB from my home to thaiyur which is 25 KM away.. the price is about 789 rs exactly when i booked the cab.. but after i reached the location i was charged about 1554rs which is double the time.. where there isn't a toll gate... and also it isnt a peak time.. how come the suied me 100% of the fare to be paid. i need a genuine explaination on this ride fair and this charge is highly not acceptable

I have travelled in 'Ola mini' cab (Tata Indica; Driver name: Prabhu B) from Nelamangala to Bangalore Cantonment Railway station on Aug 12, 2022.
CRN [protected]

I paid the driver the billed amount of Rs. 553 via PhonePe . I am attaching the payment screenshots herewith.
I wasn't aware that 'Ola Postpaid' was by default selected as the payment option (Although I have earlier many times requested Ola customer care to cancel my ola postpaid and I don't want to use that feature).

Now coming to the ride...
Ola kept sending me notifications in the 'Ola app' that I have an outstanding payment due for that ride.
Some 10 days ago, I got a call from Ola customer care regarding the payment due. I explained that I already paid the driver. So the customer care executive agreed to waive the payment due for this ride.

But after that, I started getting frequent messages in whatsapp from Ola that the payment is due since more than a month. So along with the late fee, they have charged Rs. 634 and compelling me to pay the amount. I don't understand how...!

On Sept 29th, they have sent a whatsapp message titled 'OlaMoney Postpaid Dispute Resolution'. It mentioned that, I have to fill a google form to understand my payment dispute. I filled the form with the necessary details and screenshots of my PhonePe payment details to driver and submitted it.

But from the next day onwards, every day I keep getting whatsapp messages from Ola as follows:
" ❗Final Reminder❗

Our Executive is on the way and he will reach at your residential address with LEGAL Notice today anytime before 7 PM to avoid this kindly revert

This will impact on your CIBIL score

Click here: https://olapay.page.link/H4LC "

Strangely, everytime the message comes from a different number. And there is no reply for my request to speak directly with a customer care executive.

The numbers (and date in which the message was received in bracket) are:
[protected] (2 Oct), [protected] (2 Oct), [protected] (1 Oct), [protected] (30 Sept), [protected] (29 Sept)

Since yesterday, I am getting even stronger messages threatening about legal action!

I just don't understand what's going on! I think they are just sending out messages with chatbots, without proper response to customer's concern!

Moreover, one customer care executive telling the issue is resolved, but still ola sending me messages from different numbers everyday... This is strange!

This is simple disturbing me and wasting my time unnecessarily. Actually Once the customer paid the travel fee, its between the driver and Ola to settle the remaining things... Bothering the customer for this is definitely not acceptable.

Please do the needful to resolve this issue at the earliest.

regards,
Vimala