Ola Cabs / ANI Technologies Complaints & Reviews

CRN[protected].. I as travelled and understand convinience fees was chnaged for miniride, when i raiaed problems to customers they are not accepting and saying no convenience fees chagred and after some time they are disconnected call, third customer care helped to raise complaints for callback from senior and got call and i have shared the invoice which i received, finally she agreed yes convinience fees charged she want to check and update internally . After two days got mail from ola support fees chaged correctly and closed ticket also post that customer care not ready to take complaint again .No resolution received

I booked a ride on Ola on 5 Novemeber 2022, 12:10 pm CRN: [protected]
We were looking for an auto but only a cab was available. So we booked a mini cab. It was a wagon R. The fare was calculated to be about 140 rupees for the ride. We entered the car and soon realised that the driver was trying to take the longer route to the destination that was showing 10 minutes to reach initially. But he took more than 20 minutes to get us there. He was deliberately skipping the routes that the map was showing. He was not taking the routes that google maps was showing. He did not take two correct turns which were being shown on the map. We had to tell him exactly when to take a turn. Otherwise he was just going as he pleased. He kept saying that it was not showing on his map, but I could clearly see his phone and it was showing the correct route. He just kept missing the turns on purpose. He also hit a bike rider. I am glad that he was not badly hurt. His driving was unsafe. It was a very horrible experience. And we reached our destination in more that 20 minutes and the fare charged was 431 rupees. It was very disappointing experience. We tried to contact with the company and their customer service is just horrible. The customer care number was being shown invalid.

Another major issue was that the fare was being shown only to the driver and not on our app. Why is that so? We did not receive and message on the app itself that could show how much we were being charged. This company is not safe and is very irresponsible I found out today. I would never recommend Ola to anyone. It was a very unsafe experience. The driver was driving unsafely and cab was very untidy. Please save other customers from this horrible company. They don't care about the customer at all. PLEASE help me get a refund for the extra money that was charged from me unfairly.

MH12QW0305 please outstation audit pending sir
Maruti Suzuki tour s

MH10DT1410 please outstation audit pending sir
Maruti Suzuki ertiga tour m

Driver entered wrong odometer reading in an outstation cab and thought we won't notice and made the bill of 365 km. But when looked at the meter it was only 230 km. I called customer service and they said that pay the full amount and rest will be refunded within 48 hrs. Its more than 5 days But nobody called from Ola, neither the amount was refunded. I tried calling several times but they always say that we will escalate the matter. And still no response. Even driver asked me to pay ₹1500 in advance for tolls and taxes and after the ride he asked me again to pay for the toll. I paid ₹7264 ( bill+ tolls) after the ride. He didn't even produced the bills. The driver should be fired from Ola

I was waiting for ride Monet got deducted without any one selected for ride

The driver i booked purposefully inflated my bill. He was on a call with someone else in the car talking about my ride and location and which routes to take purposefully. He took multiple wrong turns and went round in a circle twice at csm airport mumbai. My original bill was 486 and it came upto 764.

Driver - Rahul Gupta
Mini White tour H2 CNG
CRN [protected]

OLA CRN[protected]

Ride was on 30/07/2022. Driver wasn't accepting call and also not coming towards my pickup location, so I cancelled the ride. No cancellation fee was charged on that time.

Suddenly on 29/08/2022, i.e., 30th Day from the ride, OLA sent a mail that I have been charged cancellation fee!

When I tried to ask OLA to review the Cancellation Charges it is saying nothing can be done as the ride has already been more that 30 days!

So, how can Ola impose charges on 30th Day if they can't review it from next day! This is a clear fraud.

I have attached the screenshot of mail as proof. I firmly demand refund of cancellation fees else the issue will be escalated to District Consumer Court. Thanks.

On 21st aug i booked cab which the bill was coming around 400 rs.while reaching to destination it came 800 rs. I raised complain which was recognised on 9th sept. They told to share bank details which I shared. Still till now, I didnt get my refund. I called 20 times to customer care but they are not resolving my issue. Every time they are asking for crn number and ticket number which i provide but no response.
This is the case of customer care and i am fedup with this.

Prebooked the ride to airport for 14-Oct-22, 3AM. At the time of booking fare was showing as 745 inclusive of toll tax. When I completed the ride I saw I was charged 1226 (745 rs higher than the estimated). I complained 10times at customer support and they all provided the same reason that there is a change in drop location and both locations were Bangalore airport. I still don't understand if both locations are same how could they charge me for change in drop. Their customer support is abusive and unhelpful. Finally I don't have any other option apart from raising it here. I need my money back and want to report such agencies.

On July 2 took an Ola ride paid to the driver but later found that the fare during booking was lower than actual payment. So raised the complaint to Ola support they acknowledged also by giving my 88 rs back in the account. Later for next booking ola software asked me to pay balance amount which was ridiculous. Since then myself is fighting with all those useless and uneducated people now they are saying that I have to pay money. They are making false story now that myself did not pay to the driver although earlier they assured for the support. Looks like Bhavish, an owner needs money so he is cheating the customers. In short Ola is a non trusted firm which can cheat you anytime for money.

Hi Team,
Good day!
I wanted to let you know and need clarifications on the below serious issues
CHARGING EXTRA MONEY- I wanted you to let me know whether OLA has approved charging extra money from customers for the cab drivers or not. Because for all rides, drivers are charging extra 30-50Rs. If I deny it, they are demanding it, mentioning that OLA HAS APPROVED to charge extra money.
CHARGING FALSE PENALTY- Additionally, in the worst cases, drivers will accept the ride and will not attend our phone calls. Later the same will be cancelled by the driver and the penalty will be charged from my account and this is happening in most of the cases which is kind of a cheap trick currently handled by OLA.
NO USE OF OLA WALLET- Also, I'm still not sure why OLA has a wallet option as no drivers are accepting this mode and if I choose it, drivers will cancel without even letting us know.

Regards
Santhosh BS
Mob- [protected]

I booked an ola cab on 13/10/22 for 4hrs rental towards indirapuram ghaziabad from sarita vihar new delhi. The charges it showed was 949 Rs for 4 hrs. After arrival started I saw severe traffic jam in Noida starting point so I requested to return and immediately cab driver took u turn and we reached back home. I was shocked to see that I was charged 1231 Rs. for no reason. When I asked the driver he said it is all made by ola company and he has nothing to do with the payment. I paid to the driver because I was traveling with my mother. I wrote to the ola cab company about my complaint but all in vein. It has been 2 days I heard nothing from the company. I just want my full amount back as I did not complete my ride for the time duration i booked for. My trip should not be charged more than 250Rs.

Not delivered scooty after successful payment

Reference is made to CRN [protected] vide which I have booked ola cab online through ola app and after dropping driver Mr Simran Jeet Singh has taken double charges of Rs. 194 as online as well as offline also stating that online payment not received however payment already done via Paytm wallet and screen shot of the same attached for your ready reference

I booked a ride from Mahagum Mirabella Sector 79, Noida, till Film City, Sector 16 (Times of India office).

While my estimated ride fare was Rs 261, I was charged Rs 368. I am trying to get in touch with their customer support, but no help.

Please help, Ola is scamming its now regretting customer!

I booked a mini ride for around 170. Although this was expensive enough already, I decided to along with it anyway because I was not in mood for bargain.

Then the ride was ok, the driver was ok, and he dropped us around our destination.

BUT TO MY SURPRISE, this app charged me 284! I was shocked like wtf. I would have NEVER EVER booked any cab at this price, plus considering it was a very basic car with AC off and no comfort, this is just wayyyy to much.

CRN [protected]

I am attaching some SS to back my statement. I need instant refund of this scam the ola has done!

I want it to be solved as soon as possible and as smooth as possible. Don't want to face issues, and neither want to create issue for someone else.

Get it solved quickkkk.

Booked ola cab on 18 October last year... At 4 am in morning... Paid a total of 320 rupees in cash to to driver... But stilll showing payment pending...

I've already paid my ride bill but on the app it's showing that your amount of 426 is still pending under Ola postpaid. Due to which I can't book any other ride.
Kindly solve the issue as soon as possible.

I booked a cab on 03.10.2022in the evening from Dmart Karol Bagh Delhi to my home Village Jharera Delhi Cantonment with my wife, and during the ride my wife is feel so unwell but we reached at home safely, we have a total 5 to 6 bags of groceries and household items and we kept 4 bags on the seats and the rest 2 bags I put in the ola cab boot and when we reached the home the 2 bags which were in the ola cab boot which was left by mistake. and driver also don't remind us about belongings and after sometime I came to know about it I make a call to ola driver after doing so many calls the driver picked my call and they said I am in the Faridabad and don’t possible to come back at your place right now I return your belongings in the midnight or tomorrow morning. But the driver did not come back and even they also don’t pick up my phone calls yet. My belongings are worth of Rs.2500 the details regarding this I share with you in the bottom
Driver Name: Birendra Kumar
Ola Cab Number: DL1ZB7330
Mobile No: [protected]
CRN No: [protected]