Ola Cabs / ANI Technologies Complaints & Reviews

From past few trip, ola cab drivers are denying to take to the destined place and forces customer to cancel the rides, or they cancel the rides themselves and ask them to pay the decided amount offline in cash. So that it goes to them. They either switch off the mobile or pretend as if the device isnt working.

This is really a serious complaint as this has no security and no on record details of trip or location. Kindly look into this issue asap.

The driver (Akshay kumar+[protected] confirmed the ride and said he would reach within 20 minutes. We were tolerant because the area was jammed with traffic. However, when he failed to reach we called up and he kept giving us different locations and that he'll reach within 5 minutes. We were kept waiting for over 45 minutes and when we lost our patience we called him up he eventually confessed that he had cancelled the ride. He didn't even have the common decency to inform us before doing so. When we tried calling him his calls went unattended and he was rude when he answered. He kept saying that he has reached the location even after he cancelled the ride. He was actually totally crazy and wasted our time. I would recommend that you should refrain from taking the ride if you see this driver's name

When ever i book an auto through ola, drivers demanding for extra rs 20 to pay. If we only agree to pay then only they are ready to pick up. This has been very worst experience i have faced all the time with auto driver. If this is the case why we can go with ola booking we can deal with the local auto drivers itself. If auto driver are not comfortable to take the ride with the ola fare calculation. Please remove those auto drivers. Don't make us worry with developed technology. The worst part is they don't even worry or care about even we complaint.in such case passenger security is also a big question here.

Crn no: crn[protected]
Driver : balaji

Driver threatening me and abusing me he called me and told to cancel ride if i cancel charges will get cut for me i told i can't do u do he started talking all kind of bad words and threatening me that he will come nd hit me kindly request to take strict action against this person it's not safety for other passengers who will travel in his cab. Hence are driver details
Ka04ac0085
Name prakash k
Mob-[protected]

Today I have booked ola, appx rs.430/- was the expected expenses informed by ola app at the time of booking but I was charged 995 rupees, although there was not much traffic jam. He had intentionally taken a long way, when I objected then only he has taken normal way. My booking details is CRN[protected]. Since last 5-6 drives taken by ola apps including today's ride it's software is not working or not making active by the driver. It's not safe. Please resolve both the issues.

My name is k. Hemant kumar. My mobile no is [protected]. I am residing at mylapore, chennai-600004.in the past, i used ola cabs for some time & every time when i used ola cabs, i used to pay the full amount to the ola cabs auto drivers. I never kept any thing pending to the ola cabs auto drivers. But now a days, some of the sms messages are coming as i have to pay rs. 530 as ola postpaid charges. On 23rd may, 2019, one lady from ola cabs ([protected]), talked to me and after hearing from me that i never had any ola money or ola postpaid account and i fully paid whenever i had the ride with the ola auto, i paid fully the amount to the ola auto drivers, she told that then after no body will be contacting me. But after then also sms messages are coming. Pls. Do the needful

Me and my friends & family facing difficulty in booking ola cabs since last few months. Once booked the driver 1st asks where to go? Then depending upon his location preferences he cancels/confirm the ride. Behaviour of most the drivers are not good. Service provided by uber is 1000 times better than ola. I always try to book an ola cab as first preference since it is an indian start up and i want it grow bigger than uber. But unfortunately ola has managed to degrade its performance constantly throughout these days which has convinced me to uninstall the app as well.

It’s very common in kanpur that we book our rides in the morning around 5 am to 7 am and every time ola drivers don’t pick up calls and they had told us to cancel the ride... Is we cancel it thrice then we have to pay cancellation... Last time i got late for my train just because 2 ola denied to come at 5:15 am.. Ola is not giving good service in kanpur... After that i uninstalled ola app now i am using local transport auto rickshaws to travel because they are more reliable.

Mahdeva - name of driver
Mini white dzire tour
From - mughaliazam, msr nagar, mathikere, bangalore, karntaka
To - main terminal, kempegowda intl airport road, a block, bangalore, karnataka
Amount - 861 rupees
Crn - [protected]
Contact no of driver - [protected]
Car no - ka 45 a 0636
Booking date - 25th may, 2019 - saturday
The driver was asked to drop a luggage of the customer to her daughter (Me). My mother bought a dress for herself from indian silks - a shop in bangalore and on her way to airport, she realised that she took the wrong size and wanted to return it to the store. She shared my stay details to the driver and asked him to drop that dress to me so that i could reurn it and do as needed and whatever extra charges the driver would have asked for would be paid by me. When i spoke to the driver, he said he would give it to me at 12 noon on 26th of may, 2019 that is today but when i called him at 12 his phone was switched off and later not reachable. I request you to look at this matter as soon as possible since the dress is very expensive and is special for my mother.

My mobile no is [protected]. I had hired taxi on[protected] from neelankarai to gandhinagar a distance of 8 kms! When i booked the likely fare it showed was rs220/ where as when i got down it showed rs 600/ and i had to pay! This is atrocious! Some technical issue! Not only i demand refund but pay me damages as well for overcharging me! Expecting ur quick response

I booked an ola cab 2 days in advance for my ride using the ola app on my android phone.
I could see the ride scheduled as expected in the app under my rides.
On the day of the ride about 15 minutes before when i again accessed the app to check the otp and driver details, i was totally surprised to find that the ride was completely missing from the app. I was connected to the internet.

I do not know what was this technical snag but as a result there was no otp.
However the cab was scheduled by the system and the driver arrived at the starting point.

Now the issue was, there was no otp and hence driver refused to start the ride as he hit a roadblock and then said that he will have to cancel the ride. He did so and after which the ride again stared showing in my app, now being shown as cancelled!

I had some elderly people with me, so i finally negotiated with the driver and told him to convert it into a standard taxi ride kind of a thing. Take me to the destination and keep the money with you instead of giving it to ola.

He agreed and took us to the destination and i paid him cash which went into his own pocket rather than to ola.

I hope ola cabs reviews their information technology systems to figure out what kind of glitches can happen and prevent them from happening in future. If they find internet connection is not reliable they should use standard sms to send the otp.

Respected sir i juber shaikh ilahibaksh kindly inform to i work in your company since last2 years but some other customer is miss match my name and my ola id is block so please it is request to do my id is now open in ur company you cant do this i do leagal action against ur ola company. Reply must i want do work so far as ur company
[protected]@gmail.com

I book one ola cab from wakad to pune airport.
My bill was ₹ 337/-. That time i am not aware about ola postpaid money and who selected this option i don't know. So that time i paid by cash and ola drive didn't inform me. He taken cash and go.
And after 7 day i show my generated ola postpaid bill. That time i shocked.in that bill they mention 337/- need to pay. Immediately i call to ola customers care and i told everything about this. Customer care executive told me. I am raising one complaint behalf of you so this problem will solve with in 48 hours. I wait 7 days they didn't respond and after that i called 7 or 8 time every time they are telling same word. This is third month still that problem is not solved and now i m not able to call because of my not reachable.

One suggestion to ola. Please don't change payment option without any confirmation after updating ola application

My complaint no:[protected]

Hi,
This is incident w. R. T to ola post paid payment.
The mode of payment in the ola app was default enabled to use prepaid ola money. I have made 2 rides from my residence to bangalore majestic railyway station.in both the cases, my wife and parents made the trip payment to the driver, while the same amount of money was deducted from ola money.

I did not realize for more than a week untill ola started sending messages about it. I then raised a complain [ola support] #[protected] on feb-18 and explained the situation.

Now the problem starts, ola starts calling me every single day and ask for payment. I have been patiently explaining the situation and asked to settle the issue as the drivers had collected money from me.
Crn[protected] - amount paid was inr 431
Crn[protected] - amount paid was inr 240

Though i was assured from couple of people from ola that issue will be resolved. To my utter dismay, the calls have not stopped till date. I was trying to find escalation point to settle the issue with ola but there is actually nothing on their site or app. Ola has customer care number which i have been trying to but no luck.

Is there way to address the concern with the right ola team in bangalore. I am sure many other customers would have faced the issue

Thanks,
Ananda

I booked the cab for my relative on 30th apr 2019 & she paid the fare to driver.
After 15 days i saw a msg of pending bill under ola money of 466/-.
While communicating with ola concern team they said the complain is after 3 days so we cannot help.
They can send us reminder to clear the bill which was already paid, but they cannot ask their associate cab driver to return the fare.

We are using ola service considering the professional approach, so that if there is any issues it can be tracked & resolved.

But this incident has disappointed us. Which is quite an unfair attitude of ola.

Evey time we used ola there was cash payment done from our end leaving not pending for bill, still there was a bill generated for ra.540. So in order to check the same tried and reached their so called customer service (Where they treat customers worst) but everytime they promise call back but no one calls back. Getting reminder calls to make payment which is becoming disturbance.

We had booked an ola outstation ride to igatpuri two days in advance for our to and fro family trip to igatpuri from thane. The driver cancelled the ride without even intimating us minutes before the ride. He then called us and tried to fleece us by offering one way journey instead of return journey. When asked about return journey, he asked us to book again separately while returning. This came as a shock to us as we had planned the trip relying on the to and fro trip. We wanted to be safe as we had two aged persons with us. Time was running out and left with no option, we contacted him for the one way journey which he refused saying he already is far away from pick up location. We then booked through ola once again and the new driver was at a location close by but had switched off his phone. At the scheduled pick up time, we could trace his vehicle moving towards our pick up location and then driving past it without again intimating us. Since his phone was switched off, there was no way of contacting him. Due to this the second ride was cancelled by us.in both cases, we were not at fault and yet lost precious two hours by which time we could have reached our destination. We, especially the aged persons with us, had to undergo mental agony and unnecessary delay in our planned trip. Also, we had to book a tourist vehicle at exorbitant rate to go ahead with the trip as it was booked at the last minute. We have experienced that ola penalizes for cancelling even in these circumstances
Can anybody please take note of this and address our problem?

I booked a cab from rajabhoj airport bhopal to karond square bhopal, cab is booked but when i called driver, he asked me destination and the refused to go and said to cancel the ride. I booked next cab, this driver also done same thing. Again i booked cab, all 4 drivers did same thing. If all drivers refusing to go, why cabs are being booked?? No cab driver is ready to go from the airport, every one is looking for long ride, why?

@olacabs
Hi,
I'd been charged rs244 extra in invoice as (Fare increase) for ride crn[protected], i took on 19/05/19 in chennai. The ride is about 9.6km & app showed me 196rs while booking, whereas after ride gets completed they charged rs437. I've not been notified about this extra fare. I was really shocked to see the bill amount, the driver insisted me to pay full amount & take up with ola support team. So i paid him full rs437/-. After, when asked to ola support team regarding this, there is no proper response. They say we're sorry for what happened & they can't refund for that ride. This is mistake on their part & how i can be penalized for their mistake. After this incident, i fear to take anymore rides. Anyone kindly try to resolve this issue or please share the contact/email of grievance redressal team/ombudsmen of olacans, for taking up the matter further...
There is no display of grievance redressal structure/framework in their website.

I recent book a ride with ola
With driver phone number-‭[protected]‬
Started completely harrasing and abusing
I booked this ride for my wife and driver tried to try for rape and abuse.
It was horrific accident i never expected this behaviour from a driver
Take a strict action regarding this other wise i will file a complaint against ola for providing untrained drivers with a call proof.