Ola Cabs / ANI Technologies Complaints & Reviews

I took an ola cab from kandivali west towards my home naigaon east around midnight 1.00 to 1.30 am on 4th june, 2109, i. E today where i lost my cell phone as it was connected with the ox wire in his driver seat, when i asked for my cellphone after paying the bill the driver ran away with the phone. Now he is not even picking my call, he has switch off his number and now he is not even active.
Such a pathetic services from old driver wasnt expected, i even texted him saying if he needed money then i can give him as that phone is very important to me where i have all my business contacts and files, but neither he picked my call nor he is reverting back my sms. This is very tolerance as how can ola hire such cheap people's.
The detail of the driver are mention below:-
Name: ankit kumar tiwari
Mobile no: [protected]
Car no: mh47n2814 brown wagon r.
Now how am supposed to get my phone back, i need solution and i need it fast or else am going to escalate this as bad as i can for the driver and the company.
I want my cell phone samsung galaxy a7 back at any cost.

Regards,
Prakash singh,
Registerd no : [protected]
Alternate no : [protected]
Email : prakash. [protected]@gmail.com

Booked ola cab from bengaluru airport on 24/02/2019, around 3 am. Being direct pickup, i never got driver's name or contact no.
After reaching destination bill was 800. Driver took 800 cash and deducted 500 ola money as well. After few days i started getting notifications & calls from ola to clear my dues. I contacted customer care to clarify the issue, but they seemed reluctant to help.
Since then i have been getting 8-10 calls everyday. Seems they can't question their employees, but don't mind harassing valuable customers.
Shame on you ola. You guys really need someone who has actually done his/her mba and knows something about 'management'.
My entire family n friends have stopped using ola services. Uber is much better.

I am referring to the above subject payment demand - cheating customer my last two transaction was in the month of sep 23, 2017 ie ola auto ride one and the other was ola car i have cleared the money by cash and the money from the ola credit has been detected and the company now is demanding to pay the credit for which is not my fault why do i have to pay? Please don't have these kind of hidden charges and fool people to make your revenue.. I have very clearly raised an complaint through ola customer care center on this for which the driver demand for payment stating gprs services is not working in this case either the driver or the company has to be responsible

Note :- i have been getting message and calls to pay due that is mentally disturbing me i need a solution for this i have all proof to take you the organisation head - but you cant cheat

I took ola "2 way" ride on 18th march, where driver has to take me from destination a to b and return from b to a, returning was marked before 5 pm same day
I reached destination b on time driver dropped me and went to his sister home and work was done at destination b, i called driver he came and updated me that he was at his sister house. When i came back to destination a by 2 pm which was earlier then the time i have provided in ola app
But they charged me almost 700rs extra for that i called to customer care on 19th march and registered my complaint to which customer care confirmed from driver if he really went to his sister house to which driver accepted and i got a call back from customer care saying driver has confirmed that he went to his sister house inbetween the ride.
Then after 2 days i called them again i received a reply that's it in process and amount will be refunded then i called the again after 15 days.
To which i again got same reply then i called them after 1 month again same reply then after 1.5 month they said the issue is still in process it will take time don't worry then i called them after 2 month 15 days and i came to know the ticket has been closed without informing me. And they asked me to send an email ola support,
[protected]@olacabs.com they asked for the registration number of ride i provided the screenshot of it to which they closed saying request is too old.
I explained the whole scenario to them but they dint even bothered t look at it..
May ola you rot in hell, the mental trauma you gave it to me over a period of month will not go in vain.
Going back to uber (Ola made it believe why indian companies are worst)

Crn [protected]
The cab driver first made me wait and then abused me using all the filthy language. I have tried calling ola helpline no one picks up. I was stranded for half and hour because of him. Is this how you treat your customers???
He abused me so badly over the phone and then cancelled the ride. This is not how the company should let drivers treat women

If you care about your life don't use ola service. Met with accident which i was saved by god grace further they called up and ensured safety of life further.
My wife is pregnant but rather i travelled with ola ensuring safety..
Driver on informing pregnancy and to ride slowly he was harsh and was on his move and met accident at eastern express highway on top he informed us to get down from crashed cab on burning heat on highway and take another can which was not available at all situation was worse to explain further however i made wife stand in shade if tree and manage to take on cab.
Imagine after my death they will call my parents and will say sorry...

Is your life so cheap understand and act with these type of companies.

On 31/5/19 i booked a cab from majestic railway station, bangalore to bommasandra through ola cabs. While booking i choose cash payment and estimated cash to be paid is 445/-. After the i paid the said amount to driver and after 10 minutes 572/- deducted from my ola money. I asked ola to refund the 445/-. But they denied. I need my amount refunded as two times amount deducted from me.

I have the proof of 445/- to be paid is attached for reference

Today at 10:21 am we booked the ola Auto . At first he asked me the otp and I told the otp. After that when I told him to take shorter distance route, because we have to reach urgently. Then he refused to take that direction and he was asking for money, and he always using slang language, he was about to fight with us. Please take this complaint to the further notice .Auto no is KA03(AD7966)

Today at 10:21 am we booked the ola auto. At first he asked me the otp and i told the otp. After that when i told him to take shorter distance route, because we have to reach urgently. Then he refused to take that direction and he was asking for money, and he always using slang language, he was about to fight with us. Please take this complaint to the further notice

Dear Sir/Madam,

I request you to kindly check the following two booking reference numbers.
Date: 09/02/2019
1) CRN[protected] (Rs. 264/-)
2) CRN[protected] (Rs. 231/-)

My wife has traveled by Ola cab two times (home to examination center
and examination center to home) on 09/02/2019. She has paid the bill
amount by cash. Also the bill amount has been deducted from the post
paid account which I have never used. Now a I am getting both email and
SMS mentioning to pay the due amount around of Rs. 600/-. My wife has
called the Ola customer care number many times and till now the issue
has not been resolved.
So I request you to kindly check the above mentioned reference numbers
and resolve issue as soon as possible.
I am attaching proof here below.Kindly please find it

I have no idea why I am due to Ola where in I always use cash payment. I am really fed up of this. You people say to ignore if paid then why am I getting the repeated msgs??? This is not any first time even before I had the problem and it was solved only after complaining in the forum.
Stop sending the msgs and enquire with your particular driver and find out if the payment was done or not...then you send these msgs.
Meanwhile stop bugging me...Once again if I any msg in my inbox I have to approach consumer forum...

I booked a cab from Bandra Kurla Complex till Goregaon. On arriving to the pickup point the cab driver said that he has run out of CNG and immediately cancelled the trip. Promo voucher worth Rs. 350 was deducted from my wallet. I wrote several times to Ola support team but there is no response whatever. Ola is very prompt when it comes to deducting customer's money, but when it comes to refunding several follow up messages go unreplied. Kindly look into the matter on immediate basis else I will have to take this up with Consumer Forum.

Hi

I have been getting repeated reminders, sms and calls regarding non payment of dues to ola.
I have explained several times to the customer service that i have always paid the cash to the driver for the payable amount (Once or twice through ola credit of my husband) as i deal with only cash payments to cabs booked through ola ap.

I am unable to understand that if i hadnt paid, would the cab driver let me go?? If the driver hasn't paid to ola, am i responsible?

I hereby request you to please stop all these calls regarding legal action and outstanding payments as nothing is pending to be paid from my end. (Guess it is some amount of rs.300 or something for which i need not deny paying to ola.) this is not payable by me as i have made full payments to the driver for all my rides.

Please note.

Regards,
Rajani menon
[protected]@gmail.com

Dear ola team,
Please send me my invoice. On last thursday 30/04/2019 i took a cool cab which has crn-[protected] from chhatrapati shivaji airport at 10:00pm and my destination was ulwe, navi mumbai. As a toll charges and airport parking i paid him rs-135 extra. However why i did not receive my invoice.

Ola team sent me a stupid excuses (Hi s mondal,

Sorry, an invoice cannot be generated for this ride due to the absence of any taxable component.

Thank you
Olacabs)

Please do the needful action asap, because i need the same very urgently

Respected sir/ma'am,
It is submitted that i am an ola user resident of agra, as me n my family use ola daily but today i booked an ola auto in agra without any reason driver talked very rudely and also used abusing language with me as i am a girl.
I am very much disappointed with this service now.
I am uploading his details here so that he will be aware for future and i want some necessary action to be taken
Name: mohommad shareef
Location - agra
Mob no - [protected]

Dear ola team

I had booked a cab on 5th or 6th may (Outstation) for my visit to harihareshwar temple (From 10th may to 12 may) with a approx rent of 6700/-.

I was shocked to see your confirmation (Driver - abul kalam - white excent) that too just 1 hr before at 6.30 am stating my booking got cancelled. Immediately i booked another cab and her estimation was 8800/-.

Now you tell me, why i should be penalised by paying more when i had booked the cab 5 days in advance, if the cab was cancelled by you or your driver (I have no who cancelled), why i need to pay more because of your failure. You got so many cabs servicing for you, you could have assign any other cab without my intervention.

I am going to lodge a consumer complain against ola for this fraudulent transaction also is going to post on concerned online forums.

We are having a corporate tie up with ola and above incidence is going to make me to rethink to continue with ola or not.

I am expecting your revert for refund of almost 2000/- by 18 may 2019 without further delay.

Hi, ola management. I'm a customer from coimbatore, tamil nadu. Ola auto drivers are requesting for extra money added to the mentioned tariff in the app.
If the calculated amount is rs. 45. They request for rs. 70 saying this won't be enough. And we can't accept your ride request. And they don't want the customer to pay via ola money. Kindly, look into it. Thankyou.

Booked ola auto for my son and mother to drn colony palace gutahalli today. Had to reach destination in 15minutes for some important appointment. Driver destination booked was sanjay nagar. Myself over phone and my son in the plleased so much that our destination is in gutahalli not sanjay nagar as he was claiming. Took them to sanjay nagar for we paid rs.120 and again from there to our desired destination rs.100. Reached an hour late for the appointment. My mother who is new to bangalore had very bad experience in ola auto. Atrocious. Return journey in normal coated only rs.85. We need proper explanation for the entire episode.. And refund our amount which was collected more than what was actually due from us.

Hi i had booked cab today from chakan pune to katraj area pune. While booking charges was showing 618 rs. When i confirm the booking and after travelling system showing me to pay 826 rs. It was worst service i ever seen from ola. There was no toll or anything even though it charged for that. I can see in the bill.
Please find my ride details.
No-:crn[protected].

Dear sir /madam
I had taken a ride on a cool cab through ola on 31st may 2019 08.47 am. The fare was rs 469. Upon reaching destination i paid cash of rs 505 as driver demanded extra 35 rs for toll tax. As i was in urgency i left and he told that combined bill will be received through mail..
I followed up many times for the gst invoice but received mails that invoice cannot be generated for xyz reasons.
This is not accepted....