Ola Cabs / ANI Technologies Complaints & Reviews

I booked a cab from Bandra Kurla Complex till Goregaon. On arriving to the pickup point the cab driver said that he has run out of CNG and immediately cancelled the trip. Promo voucher worth Rs. 350 was deducted from my wallet. I wrote several times to Ola support team but there is no response whatever. Ola is very prompt when it comes to deducting customer's money, but when it comes to refunding several follow up messages go unreplied. Kindly look into the matter on immediate basis else I will have to take this up with Consumer Forum.

Hi

I have been getting repeated reminders, sms and calls regarding non payment of dues to ola.
I have explained several times to the customer service that i have always paid the cash to the driver for the payable amount (Once or twice through ola credit of my husband) as i deal with only cash payments to cabs booked through ola ap.

I am unable to understand that if i hadnt paid, would the cab driver let me go?? If the driver hasn't paid to ola, am i responsible?

I hereby request you to please stop all these calls regarding legal action and outstanding payments as nothing is pending to be paid from my end. (Guess it is some amount of rs.300 or something for which i need not deny paying to ola.) this is not payable by me as i have made full payments to the driver for all my rides.

Please note.

Regards,
Rajani menon
[protected]@gmail.com

Dear ola team,
Please send me my invoice. On last thursday 30/04/2019 i took a cool cab which has crn-[protected] from chhatrapati shivaji airport at 10:00pm and my destination was ulwe, navi mumbai. As a toll charges and airport parking i paid him rs-135 extra. However why i did not receive my invoice.

Ola team sent me a stupid excuses (Hi s mondal,

Sorry, an invoice cannot be generated for this ride due to the absence of any taxable component.

Thank you
Olacabs)

Please do the needful action asap, because i need the same very urgently

Respected sir/ma'am,
It is submitted that i am an ola user resident of agra, as me n my family use ola daily but today i booked an ola auto in agra without any reason driver talked very rudely and also used abusing language with me as i am a girl.
I am very much disappointed with this service now.
I am uploading his details here so that he will be aware for future and i want some necessary action to be taken
Name: mohommad shareef
Location - agra
Mob no - [protected]

Dear ola team

I had booked a cab on 5th or 6th may (Outstation) for my visit to harihareshwar temple (From 10th may to 12 may) with a approx rent of 6700/-.

I was shocked to see your confirmation (Driver - abul kalam - white excent) that too just 1 hr before at 6.30 am stating my booking got cancelled. Immediately i booked another cab and her estimation was 8800/-.

Now you tell me, why i should be penalised by paying more when i had booked the cab 5 days in advance, if the cab was cancelled by you or your driver (I have no who cancelled), why i need to pay more because of your failure. You got so many cabs servicing for you, you could have assign any other cab without my intervention.

I am going to lodge a consumer complain against ola for this fraudulent transaction also is going to post on concerned online forums.

We are having a corporate tie up with ola and above incidence is going to make me to rethink to continue with ola or not.

I am expecting your revert for refund of almost 2000/- by 18 may 2019 without further delay.

Hi, ola management. I'm a customer from coimbatore, tamil nadu. Ola auto drivers are requesting for extra money added to the mentioned tariff in the app.
If the calculated amount is rs. 45. They request for rs. 70 saying this won't be enough. And we can't accept your ride request. And they don't want the customer to pay via ola money. Kindly, look into it. Thankyou.

Booked ola auto for my son and mother to drn colony palace gutahalli today. Had to reach destination in 15minutes for some important appointment. Driver destination booked was sanjay nagar. Myself over phone and my son in the plleased so much that our destination is in gutahalli not sanjay nagar as he was claiming. Took them to sanjay nagar for we paid rs.120 and again from there to our desired destination rs.100. Reached an hour late for the appointment. My mother who is new to bangalore had very bad experience in ola auto. Atrocious. Return journey in normal coated only rs.85. We need proper explanation for the entire episode.. And refund our amount which was collected more than what was actually due from us.

Hi i had booked cab today from chakan pune to katraj area pune. While booking charges was showing 618 rs. When i confirm the booking and after travelling system showing me to pay 826 rs. It was worst service i ever seen from ola. There was no toll or anything even though it charged for that. I can see in the bill.
Please find my ride details.
No-:crn[protected].

Dear sir /madam
I had taken a ride on a cool cab through ola on 31st may 2019 08.47 am. The fare was rs 469. Upon reaching destination i paid cash of rs 505 as driver demanded extra 35 rs for toll tax. As i was in urgency i left and he told that combined bill will be received through mail..
I followed up many times for the gst invoice but received mails that invoice cannot be generated for xyz reasons.
This is not accepted....

This is with reference to my yesterday ola ride. While booking the cab the estimation showed as rs 375 but after completion of ride i was surprised when cab driver told me that bill is rs 1364/-. When i contacted the customer care they told me that peak hour charges are rs 900/-. While booking the cab i didn't get any pop up that charges are high.

Attached invoice for reference.

Ola team kindly refund excess amount charged

Hi,

My name is piyush ranjan dani with registered mobile number:
+91-[protected].

I had a postpaid bill of rs 1757 to be paid by 19th may 2019 which i had already cleared on time with the link sent to me by ola customer care with the proof in the attachment with
Transaction id : ola-ompp[protected]om.

But still i am being billed rs 2.00 for late payment fees everyday for last 9 days and everyday i am getting harassed by your collection department. Also i am unable to use ola app for booking rides because, as per you guys, i have not made the payment at all.

One more issue which i am facing from last 3 months is that i am unable to make payment through the ola app. I had called your customer care multiple times with multiple tickets registered for the same to resolve the issue but its not been resolved till date and time.

If this is the service you provide to such a premium loyal customer who has invested and used rides worth close to 5 lakhs till date, i will simply stop using ola and go to social media for all sorts of complaints.

Even your, ola app doesn't work properly for kyc.

I have had enough. I think, i need to speak to my lawyer and register a fir and sue ola for harassing and not allowing me to use ola and loose out my business for lakhs. Even i had spoken to your representatives by calls and emails and no one is bothered to help and disconnect calls on my face.

I have attached all possible attachments.

I hope i will get a proper resolution and compensation worth this time, else it will be really bad to ola.

Regards,

Piyush ranjan dani
Regd email: [protected]@gmail.com
Regd ph: +91-[protected]

I arbind booked ola for bus stand in patna bihar. But, surprised booked ride of ola cap patna ignored by cab driver. It is repeated again with in 2 minute.

Rs. 50/ charged by ola without our foult.

This time i was too need for cab. But not service provide by cab driver.
Detail of driver gurdas singh
And 2nd was samira with br01ph 3219. Mini cab

Realy it is my great mistake to book cab by trust on time

Our estimated charges shown was - 1982/- for following given location, but charge rs. 2806/-. Please provide us proper details regarding extra charge on this trip. Please kindly help and refund money.
Trip details are:
Prime sedan outstation•crn [protected]
Driver pic - khanda colony, sector 9 khanda colony panvel navi mumbai maharashtra india, sambhaji stadium rd, shri ram colony, nashik

Ola is charging false information and don't update the information as per current situation. I have paid all the dues which driver requested as the payment mode was postpaid. But instead of changing the status in the apps, ola has started asking money after more than 30 days of payment. They are harrasing me by calling and sending messages even after i made a written note to ola for all my clearance.

I had my ola post paid bill generated and it was 11000 inr!!! There had been a transaction made to agrrepay of inr 9000 and i wasn't aware of it. My credit limit was always 3000 inr and i dont understand how it changed to 12000 inr automatically. I called up the customer support of ola and they did not register my complain saying that right now the ola money team is busy! What the hell it is... I have de acitivated ola money in the past and still it got activated on its own with whose permission i dont know. Fraudulent company with third grade customer support system!

Even despite me having booked a cab and selecting my debit card as the mode of payment, when i booked a cab for my husband, the driver insisted that a cash payment be made. He then proceeded with extreme verbal aggression and refused to let the matter go.

The amount to be paid was around 400, and although the matter is not about the money, it is about paying double the amount for a trip due to the dishonesty of the driver or some software glitch that i am not aware of.

Ola has then proceeded to block my account and is now threatening to take legal action against me should i not make the payment. I have tried to resolve this issue repeatedly with the ola customer care but all in vain.

I hope this issue is resolved soon so i may have my peace of mind.

I dont know how to reach the right person to convey my ugly feed back. My daugher hired a cab on 28 May 2019 at 0230 Hours from sector 93a noida to terminal 3 to board a flight. The driver misbehaved and black mailed her with nonsense behaviour. He charged 600/- over and above the meter charge for extra luggage at the destination. First of all he refused to do the duty saying too much luggage. He went away. We cancelled the booking and rebooked. He again came and said cancel the ola booking and pay me dirtectly. Total misbehavour and harrassment including black mailing. This kind of service is not expected and can be reported to higher authorities. This luke warm treatment from your management is not expected at all.
I am attaching a full video which is self explanatory. See the gunda type body language of your driver. He must be black listed immediately and we may be compensated for the suffering.
He used very rubbish language but we had to tolerate as we were leaving for Holland and had to catch a flight and it was mid night hours. The attached video is self explanatory.
Regards
Col Soni
[protected]

I booked a ride yesterday by ola, from rithala to sarita vihar. Here the fare was showing approx 350 inr but after dropping the bill became 687 inr, which i have to pay and i paid it in cash. There was no response from the driver side though. Now there's no complaint logged by ola too. I don't know where to go for this. It such pathetic that i've been robbed upfrontly by ola. There must be strict actions must be taken against them or their existence must come to an end cos i might not be the first one to log this type of complaint. Also i want refund for this.

My money rs.191 got deducted twice from bank by riding cab with crn no. [protected].. Kindly look into it as soon as possible.. I had paid it through my hdfc bank account. I had taken ride today morning at 8:31 from madhura nagar, hyderabad to stork home, banjara hills.. I have received deduction messages twice from the bank but ola has not refunded so. Please do check in. My cab driver name 2as v. Venkata krishna.

Dear sir,

We have deselected the insurance option while booking ola taxi, still we have been charged us 49.00 towards insurance.

This is unfair trade practice. They should not make automatic isurance selection option. They should leave it to customer whether he/she requires insurance or not.

I remember clearly that i have not selected insurance. I have enclosed bill for your reference.

Hence i kindly request you to take strict action on this unfair trade practice.

Regards
Sreenivasulu
[protected]